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Reviews of Mercure Moulins Hotel de Paris

Mercure Moulins Hotel de Paris
21, rue de Paris, Moulins, Allier

Reviews

8.6

Excellent

Rating 10 - Excellent. 54 out of 112 reviews" "
Rating 8 - Good. 39 out of 112 reviews" "
Rating 6 - Okay. 9 out of 112 reviews" "
Rating 4 - Poor. 8 out of 112 reviews" "
Rating 2 - Terrible. 2 out of 112 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Hilary

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jul 2020

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were lovely and well appointed. Most staff spoke a little English so communication was not an issue. I liked having access to the spa however perhaps there should be one point of payment to prevent Being confused. There was no access to a restaurant which would have been nice to know at the time of booking.
Stayed 9 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No restaurant for dinner. No other comments I'm just adding the extra characters required
Stayed 2 nights in Jun 2019

4/10 Poor

john, cambridge

Disliked: Cleanliness, staff & service, property conditions & facilities
Wait till it's finished
We have stayed here before so were looking forward to a relaxing 2 days. WRONG! Restaurant closed, bar closed, pool closed, terrace and garden closed no air conditioning (waiting for an engineer). No facilities in the hotel at all. The staff were embarrassed. I complained that this info should have been posted on the website and they blamed someone else. Reception was left unattended at times and not all staff speak english. This is not a 4 star hotel and the listing is misrepresenting. We spoke to expedia and are waiting a response. The hotel offered to waive the parking charge (16 euros) which was an insult for the lack of facilities. I will escalate this further. Don't go!!!!!!!
Stayed 2 nights in Apr 2018

10/10 Excellent

James, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
The hotel is centrally located and within walking distance of everything Moulins has to offer. We stayed on Sunday and the restaurant was closed as was most of the rest of the town, but a café steps from the front door was open. The room was fairly small but the splendid bathroom made up for it! The staff were courteous and helpful'

6/10 Okay

em, durham

Liked: Cleanliness, staff & service
more style than substance
excellent location in the town in an interesting building. Nice terrace. Very helpful staff. BUT we had to pay for parking! we had to ask for things at breakfast. Wifi not free. The main thing was the stuffiness of the room- a lot of space wasted with cushions etc and the air conditioning did not work

8/10 Good

julndy, Geneva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
It was a lovely surprise, I did not expect very much due to lack of research. Chose this hotel purely because it is next to the main tourist attractions in town. The build is a very well kept, stately period building, and the décor fits the period very well, and all the modern comfort is there too. Excellent bathroom with multi-functional shower, and heated towel racks, etc. The room is well lit, with various reading lights, bed, and pillows are comfortable, dressing gown and slippers are provided. However breakfast is quite ordinary, 16 euro/person, I suppose it is alright.

10/10 Excellent

Mike, Stratford upon Avon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover
Very good exceeded expectations all-round. Very quiet comfortable room

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A jewel of a hotel at a great price
I was carried away by this newly renovated hotel, and would recommend it highly to anyone. Excellent location, beautiful hotel, with great rooms, very nice big bathroom, spacious room. Excellent helpful and engaging staff at reception, and an exceptional reasonable price . Ate at the restaurant and it was a great value, with excellent food (far surpassing a supposedly highly rated cuisine we had the night before elsewere). Can't praise this jewel enough

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Blandine

Stayed 1 night in Feb 2024

10/10 Excellent

Sima

Stayed 1 night in Feb 2024

6/10 Okay

Anne

Stayed 1 night in Nov 2023

8/10 Good

DUFOUR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Delphine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Hajar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très satisfaisant
Stayed 1 night in Jul 2023
Response from Sandra on 24 Jul 2023
Un grand merci pour votre si belle note qui récompense la qualité de notre accueil, de notre service, de notre petit déjeuner et de l'ensemble de nos prestations Hotel & Spa.A très bientôt sur Moulins.

10/10 Excellent

JEAN-MARC

Stayed 1 night in Jul 2023

8/10 Good

DUFOUR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Anna

Stayed 1 night in Jun 2023

10/10 Excellent

JEAN-MARC

Stayed 1 night in Apr 2023

6/10 Okay

Pascal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bel hôtel mais l’accueil surtout à l’arrivée très impersonnel. Accor ferait bien de proposer une formation à la relation client. Je viens dans cet hôtel depuis longtemps mais je commence à me lasser. Travailler dans l’hôtellerie c’est de soucier de fidéliser la clientèle : poser des questions, s’intéresser à l’autre. Et… expliquer comment fonctionne le buffet du petit déjeuner.
Stayed 1 night in Mar 2023

8/10 Good

JEAN-MARC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

JEAN-MARC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

JEAN-MARC

Stayed 1 night in Sep 2022

10/10 Excellent

Alain

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien reçu hôtel confortable et très bien tenu central, personnel aux petits soins geste commercial apprécié A conseiller vivement pour la visite de Moulins
Stayed 1 night in Aug 2022

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tout s'est très bien passé avec notre chatte
Stayed 3 nights in Aug 2022

10/10 Excellent

JEAN-MARC

Stayed 1 night in Aug 2022

10/10 Excellent

JEAN-MARC

Stayed 1 night in Aug 2022

10/10 Excellent

therese

Stayed 1 night in Mar 2022

10/10 Excellent

JEAN-MARC

Stayed 1 night in Feb 2022

10/10 Excellent

ANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel de choix à Moulins
Fantastique hôtel et encore je n'ai pas vu le SPA... Charme qui mélange l'ancien - tel un petit château - et le moderne avec tout le confort. Lit gigantesque !
Stayed 2 nights in Feb 2022

2/10 Terrible

elisabeth

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Séjour agréable mais le matelas de la chambre était particulièrement inconfortable et glissait du sommier. La fenêtre ne pouvait être ouverte entièrement, ce qui n'est pas très agréable.
Stayed 1 night in Nov 2021

8/10 Good

SONIA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
plaisant
séjour agréable, personnel accueillant ras séjour professionnel je reviendrais avec plaisir
Stayed 1 night in Oct 2021

10/10 Excellent

Stéphane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

JEAN-MARC

Stayed 1 night in Sep 2021

4/10 Poor

GEORGES

Liked: Cleanliness
Disliked: Staff & service
Séjour tres moyen
Accueil tres moyen. A notre arrivée personne à l'accueil nous avons du chercher quelqu'un.Aucun renseignements sur la ville meme pas un plan. Petit déjeuner tres moyen le pain était de la veille ,les oeufs brouillés tout sec. Le personnel n'est meme pas capable de dire bonjour !!!
Stayed 1 night in Sep 2021

8/10 Good

JEAN-MARC

Stayed 1 night in Sep 2021

10/10 Excellent

JEAN-MARC

Stayed 2 nights in Aug 2021

8/10 Good

JEAN-MARC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
un bel hôtel 'à l'ancienne' très bien rénové pisciine sympathique parking un peu petit bonne literie et belle chambre
Stayed 1 night in Aug 2021

4/10 Poor

Elly

Liked: Cleanliness, property conditions & facilities, room comfort
Pas de "breakfast at Tiffany's"
Chambre et hospitalité oké, mais le petit déjeuner etait horrible. Meme pour un hotel sans etoiles la qualite et disponabilite des produits seraient mieux. Sur la buffette 1 tranche de jambon, 2 petit morceaux du meme fromage, café et jus d'Orange. Pas de croissants ou pains au chocolat. Un peu plus tard ces deux derniers seraient mis sur le buffet, brulé. Pas d'oeufs brouilles etc. Grande deception pour un hotel 4 etoiles.
Stayed 1 night in Jul 2021

10/10 Excellent

alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactitude
Decouverte de moulins excellent Cadre hôtel mercure conforme et excellent
Stayed 3 nights in Jul 2021

8/10 Good

Laurent

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel comfortable, personnel un peu limite!
Bon accueil lors de l'arrivée. Check in rapide. Chambre comfortable dans l'annexe avec une salle de bain large avec douche et baignoire. Hotel tres calme et bien situe. Lors du depart attente de 10 mns pour qu'un employe vienne a la reception. Je devais juste regler le parking et la taxe de sejour puisque j'avais prepaye ma chambre. L'employe me demande de regler ma chambre a nouveau. quand je lui explique que celle a ete pre-paye il me dit que cela n'apparait pas sur la reservation. Apres avoir insiste il me dit que finalement c'est bien paye et qu'Expedia fait souvent le coup!!!! Pas tres professionel, surtout quand il me demande de regler la taxe de sejour pour deux personnes pensant que j'etais avec un autre client qui attendait son tour pour le check in. "Oh pardon, je pensais que vous etiez ensemble"!!!!!!!!!! Nous etions bien deux avec mon epouse mais quelle idee de penser que j'etais avec l'autre personne!
Stayed 1 night in Jul 2021
Response from Séverine D. Directrice de Site on 16 Jul 2021
Un grand merci d'avoir pris le temps de nous partager vos impressions sur votre séjour chez nous. Nous regrettons le manque de délicatesse lors de votre arrivée et vous présentons nos excuses. Lors de votre prochaine visite avant la fin de l'été, sachez que Moulins fait de merveilleuses illuminations sur 5 monuments en nocturne c'est fantastique !! A très vite le plaisir de vous revoir sur Moulins.

4/10 Poor

ESTELLE

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Mériterait tellement de travaux !
Hôtel très cher pour une prestation qui se veut moyen a haut de gamme mais qui vaut tout juste un 2 étoiles. Hôtel qui mériterait énormément de travaux dans la salle de bain, la chambre … joints de salle de bain moisis. Petit déjeuner de bonne qualité
Stayed 1 night in Jun 2021
Response from Séverine D. Directrice de Site on 16 Jul 2021
Un grand merci d'avoir pris le temps de nous partager votre message. Nous travaillons constamment à l'entretien de nos chambres et salles de bain. Nous sommes heureux que vous ayez aprécié la qualité de notre buffet de petit déjeuner. Nous espérons vous revoir rapidement chez nous.

4/10 Poor

GILLES RENE

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Séverine D. Directrice de Site on 16 Jul 2021
onjour et merci d'avoir pris le temps de nous partager votre impression sur votre dernier séjour. Nous espérons avoir le plaisir de vous accueillir prochainement au sein de notre hôtel .

8/10 Good

JEAN-MARC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Séverine D. Directrice de Site on 16 Jul 2021
onjour et merci d'avoir pris le temps de nous partager votre impression sur votre dernier séjour. Nous partageons votre satisfaction auprès de nos équipes. Nous espérons avoir le plaisir de vous accueillir prochainement au sein de notre hôtel .

8/10 Good

ALAIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Séverine D. Directrice de Site on 16 Jul 2021
Bonjour et merci d'avoir pris le temps de nous partager votre impression sur votre dernier séjour. Votre satisfaction est notre priorité. Nous espérons avoir le plaisir de vous accueillir prochainement au sein de notre hôtel .