Junior Suite
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Reviews of SENS Hotel

4 out of 5
SENS Hotel
1808 rue Sherbrooke Ouest, Montreal, QC

Reviews

8.4

Very good

Rating 10 - Excellent. 494 out of 1001 reviews" "
Rating 8 - Good. 306 out of 1001 reviews" "
Rating 6 - Okay. 118 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 3 nights in Apr 2024
Response from Fouad on 30 Apr 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Richard, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful, pleasant staff, a good area and comfy bed
Stayed 4 nights in Apr 2024
Response from Fouad on 30 Apr 2024
Thank you for your feedback. We are glad to have provided you with the SENS hotel experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had no issues with the property. Check-in was seamless and quick, staff were nice enough. Hotel was presentable (nice lobby) and clean. The hotel is located in an amazing spot, close to Crescent Rd restaurants and pubs. Most things are within walking distance if you’re able to walk for a decent period of time. It’s right near the downtown core. Room was nice although the headboard of the beds was a little tattered and there was a small stain on the bedsheet, but nothing that really turned me off of the hotel. Everything was very clean and well kept. Would recommend.
Stayed 3 nights in Apr 2024
Response from Fouad on 30 Apr 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Matthew

I was very pleased with this hotel. The rooms were bigger than advertised and seemingly clean. The room was quiet even facing the street. Everyone at this location was kind and helpful. Definitely recommend if you’re in Montreal.
Stayed 4 nights in Apr 2024
Response from Bredy V on 28 Apr 2024
Thank you for your feedback we are glad to hear that you enjoyed your stay with us, we will be more than happy to welcome you back.

10/10 Excellent

Palina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Fouad on 27 Apr 2024
Thank you for your feedback. We are glad to have provided you with the SENS hotel experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really nice and welcoming. It was close to a lot of places downtown would definitely stay there again, 10/10 recommend
Stayed 4 nights in Apr 2024
Response from Bredy V on 25 Apr 2024
Dear Nicole,Thank you for staying with us and your kind comment.we will be happy to welcome you back.

10/10 Excellent

Precious-Gift

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Fouad on 25 Apr 2024
Thank you for your feedback. We are glad to have provided you with the SENS hotel experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was super comfy the rooms where cosy and very nicely put together, the restaurant staff was amazing and food was incredible, amazing experience and will be back
Stayed 3 nights in Apr 2024
Response from Fouad on 21 Apr 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Apr 2024
Response from Fouad on 21 Apr 2024
Thank you for your feedback. We are glad to have provided you with the SENS hotel experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay!

8/10 Good

Liam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good hotel, great staff, great area, nice clean room, the ONLY critique, pillows a tad worn out! But that's a small issue maybe
Stayed 1 night in Apr 2024
Response from Fouad on 21 Apr 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Alexander

Liked: Staff & service
Good property overall. Only critique is that we noticed some fingerprints on the glasses in the room and appliances in kitchenette
Stayed 6 nights in Apr 2024
Response from Fouad on 21 Apr 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Harrison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Being from a small town in Nova Scotia, I wasn’t really sure what to look for but the Sens hotel I was really amazed with. The lady we dealt with at the desk was very sweet and I would recommend this place to anyone! Only thing I was confused about is breakfast, as everything is set out as a continental breakfast, so as you would think I went in and got some breakfast. The employee never informed me of being charged beforehand and came up behind me and told me I can’t have anything unless I pay. Other than that, thank you for the wonderful stay!
Stayed 2 nights in Apr 2024
Response from Fouad on 20 Apr 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and beyond accommodating! Very clean and updated. Great walking distance to Metro and all things Montreal!
Stayed 2 nights in Apr 2024
Response from Fouad on 20 Apr 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Belinda

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Useful functional and clean room with great staff.
Stayed 1 night in Apr 2024
Response from Fouad on 20 Apr 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

6/10 Okay

Bilal

Service and location is nice. Our room was ver average with no character. Cooling/heating was super loud.
Stayed 2 nights in Apr 2024
Response from Fouad on 20 Apr 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at SENS hotel, and we would love another opportunity to better serve you in the future.

4/10 Poor

rosie

Disliked: Staff & service
I arrived in a Thursday April 11/2024 I checked out the room. Only one robe. When there are two people.then I turned on the tv was not working. Asked numerous of times. Still nothing was done about the TV. Then they sent somebody upstairs finally in my room had no clue what he was doing and that was it. Oh, one more thing to add when we were checking in the One person that really stands out is Roberto very nice person. Keep up the good work.
Stayed 3 nights in Apr 2024
Response from Fouad on 20 Apr 2024
Thank you for the feedback and apologies for any inconvenience we may have caused you during your stay. It is clear that we fell short in providing you with the SENS Hotel experience that you deserve. Customer satisfaction is our first priority here at SENS, and we would love another opportunity to better serve you in the future.

8/10 Good

Monica

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Fouad on 20 Apr 2024
Thank you for sharing your feedback, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Kind and courteous service! Will stay again.
Stayed 2 nights in Apr 2024
Response from Fouad on 13 Apr 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

6/10 Okay

Dave

Business traveller
Liked: Cleanliness, staff & service, amenities
The only concern I had was with the Sound coming from the Heater, it was too loud to keep on. luckily i didn't need Heat or AC. everything else was great
Stayed 2 nights in Apr 2024
Response from Fouad on 13 Apr 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were awesome. Rooms were clean
Stayed 4 nights in Apr 2024
Response from Fouad on 11 Apr 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Yelitza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a great location
Stayed 3 nights in Apr 2024
Response from Fouad on 11 Apr 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Suzanne, Stuart

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was fantastic. All front desk personnel were very helpful. Car valet available at additional cost. Near Musée des Beaux Arts and quite close to a metro stop.
Stayed 2 nights in Apr 2024
Response from Fouad on 11 Apr 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Will choose this again next time, very comfortable
Stayed 2 nights in Apr 2024
Response from Fouad on 11 Apr 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 2 nights in Mar 2024
Response from Fouad on 11 Apr 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Juan

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly, room is nice and clean, staff are very polite and professional. Variety of restaurant options within walking distance from the hotel. Highly recommend stays here.
Stayed 1 night in Apr 2024
Response from Fouad on 11 Apr 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Khyu Kiien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, great location.
Stayed 4 nights in Apr 2024
Response from Fouad on 11 Apr 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Fabien

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and charming hotel, simple amenities and convenient location.
Stayed 4 nights in Mar 2024
Response from Melanie Boulianne on 7 Apr 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is great
Stayed 1 night in Mar 2024
Response from Melanie Boulianne on 7 Apr 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
It was an overnight stay only, but the room was large and well appointed. No complaints.
Stayed 1 night in Apr 2024
Response from Melanie Boulianne on 7 Apr 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sweet, modern hotel with comfortable beds and very nice staff.
Stayed 2 nights in Mar 2024
Response from Melanie Boulianne on 7 Apr 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

10/10 Excellent

Hoa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is nice. Except for the sound of the heater at night.
Stayed 2 nights in Mar 2024
Response from Melanie Boulianne on 7 Apr 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

10/10 Excellent

sy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are helpful and friendly.
Stayed 1 night in Mar 2024
Response from Melanie Boulianne on 7 Apr 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Amazing staff
Stayed 3 nights in Mar 2024
Response from Melanie Boulianne on 7 Apr 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

10/10 Excellent

Kordeiro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room looked exactly as they appear in photos. Hotel is close to downtown. I would stay here again.
Stayed 2 nights in Mar 2024
Response from Melanie Boulianne on 7 Apr 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

8/10 Good

Ishaan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing. Location, staff, rooms amenities etc. but parking is a concern. The hotel only offers valet and thats chargeable unlike other hotels which offer free parking for guests. Except that. Everything was excellent. Specifically the staff. Very helpful and cooperative.
Stayed 2 nights in Mar 2024
Response from Melanie Boulianne on 7 Apr 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we appreciate your feedback to help us improve our customer experience

10/10 Excellent

Nikeeta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating, we arrived early in Montreal and they were able to give us an early check in as well as a late check out. They were friendly and punctual with any requests we had. Plus the hotel is located in a great neighbourhood walking distance from Saint Catharine St and close to all modes of transport as well!
Stayed 2 nights in Mar 2024
Response from Melanie Boulianne on 7 Apr 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future

8/10 Good

Shaun

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Restaurant only let you have the breakfast Buffett which was $25 each. It was cereal and breakfast sandwiches. Front desk clerk suggested Beatrice Restaurant and maybe best meal I have eaten. Thank you Overall hotel was very good for the price
Stayed 2 nights in Mar 2024
Response from Fouad on 31 Mar 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The corner king bed room is the most beautiful hotel space I've ever stayed at in Montréal. Such classy, and beautiful details. I love the carpetless floors and the pillow selection is perfect, finally a comfortable firm option. Would have happily stayed longer!
Stayed 2 nights in Mar 2024
Response from Fouad on 31 Mar 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Aminata Nia-Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great all around- great location too.
Stayed 3 nights in Mar 2024
Response from Fouad on 31 Mar 2024
Thank you for your feedback. We are glad to have provided you with the Sens Hotel experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Francine

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Fouad on 31 Mar 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Jennifer, Evanston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff & restaurant
Stayed 1 night in Mar 2024
Response from Fouad on 30 Mar 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

6/10 Okay

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very friendly staff and great location. Unfortunately, the room we stayed in was a little rough around the edges (stain on wall above bed, cracked door covering over the fridge, broken tile in shower, damaged baseboards in room). Sheets and bathroom were very clean, though. Just a little disappointed with overall condition.
Stayed 2 nights in Mar 2024
Response from Fouad on 30 Mar 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at SENS Hotel, and we would love another opportunity to better serve you in the future.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sens staff were very polite and helpful. The location is a quick walk to St. Catherine St. Tons of great restaurants close by.
Stayed 1 night in Mar 2024
Response from Fouad on 26 Mar 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Jeffery

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is a very good option, would definitely stay again and recommend- very affordable. I was lucky and got a complementary upgrade which was really nice. We had to find parking (Hotel ran out of parking spaces) it wasn’t ideal but Hotel suggested parking not too far away. The Hotel is a bit out of the way but close enough to walk to places, catch an Uber or taxi. 7.5 out of 10
Stayed 2 nights in Mar 2024
Response from Fouad on 26 Mar 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff. Very clean rooms.
Stayed 1 night in Mar 2024
Response from Fouad on 21 Mar 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Jackeline

Travelled with family
Liked: Amenities
Very nice hotel and staff
Stayed 4 nights in Mar 2024
Response from Fouad on 21 Mar 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff. Very clean rooms. Walking distance from St. Catherine's st.
Stayed 1 night in Mar 2024
Response from Fouad on 17 Mar 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff
Stayed 1 night in Mar 2024
Response from Fouad on 16 Mar 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Fouad on 16 Mar 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Power

Stayed 4 nights in Mar 2024
Response from Melanie Boulianne on 7 Apr 2024
Thank you for taking the time to share your experienceI am happy to see that your enjoyed your stay and we look forward to welcoming you back in the future