Ratings based on 946 Verified Reviews

4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from BC

Posted 09-Jan-2017
Pros: It's a beautiful hotel with a bit of history to its architecture. There are fine options for breakfast.
Cons: The valet parking was excellent, although I do prefer just having a convenient place to park the car on my own.
Location: It's two steps away from the metro, so it's a convenient hotel for those without a car.
Centrally located hotel in downtown Montreal. Small but warm and comfy room. Very helpful staff.
4out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Cozy and well located hotel

Posted 28-Dec-2016
Great experience! I strongly recommend this hotel. Very welcoming staff, comfort and well cleaned suite.
5out of 5
Recommended
for Other
by A verified traveller

Highly recommend this hotel

Posted 04-Dec-2016
Pros: Staff, comfort and quiet of room.
I initially used this hotel because of proximity to hospital and had to extend my initial stay. Staff including concierge was great during this trying time. I plan to come back to this boutique hotel for an actual vacation in 2017.
5out of 5
Recommended
for Everyone
by A verified traveller

Great central location to everything

Posted 22-Nov-2016
I didn't have a car and walked everywhere from the hotel - from walking to the Bell Centre and Old Montreal to walking up Mont Royal to visiting my daughter in the Plateau. When needed the metro is only a few blocks away. The location of the hotel was perfect. Their continental breakfast hit the spot every morning. It can get busy with no seats available so sometimes I'd just grab a coffee and some pastries to bring up to my room. The only complaint was the running water sound from the toilet but closing the door to the bathroom fixed that.
4out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Posted 16-Nov-2016
My friends and I stayed for 1 night after a long drive from Toronto. We had an extra person join us for the trip. We were easily given a room upgrade even with the late notice. The rooms were comfortable and hotel location was excellent. Valet parking was pretty convenient as well. My extra car keys and house keys were unfortunately left behind in the room after checking out, major oversight. Maria from housekeeping was able to retrieve them and ship it to me overnight. I would highly recommend this hotel not just for the amenities and location but also because of the excellent service provided by the hotel staff.
1out of 5
by A verified traveller from US

Night of Nightmares

Posted 29-Oct-2016
Pros: Nothing this time
Cons: Address guest issues in a more professional manner.
Location: The experience ruined the positives of the surroundings.
This was more than my first visit to this location. Each time it is the same issue. We ask for a larger room and we get smaller than we expected. Each time we bring this to the attention to Front desk and they delay the issue to the point where we have to just suck it up. This time enough was enough. After bringing the same issue up I decided to check out the following day. Not only did they call me at 10:45pm at night to wake me up and say there are no penalties to my booking but they sent the door man who was not so subtle to bang on my door to wake me up again at 11pm to say my phone isn't working. I kindly asked him to allow me to sleep for the few hours I had before I checked out. Front desk receptionists are great with a kind and sincere attitude but problems remains as problems.
4out of 5
by A verified traveller

Cozy, quaint, beautiful area

Posted 19-Oct-2016 on Hotels
Great location, offers breakfast in the morning and tea in the afternoon. There is no lift or elevator but assistance from the staff was available if help was needed. Would definitely consider staying again on next trip.
3out of 5
by A verified traveller

Pleasant and good value, but a bit dated.

Posted 17-Oct-2016 on Hotels
Great location, pleasant staff. The breakfast was quite satisfactory.Received a complimentary upgrade to king size room with fireplace. The property is on the shabby side, quite dated. When I checked into the room, there were 3 minor deficiencies: room safe was locked and couldn't access, half used shampoo bottle in the bathroom and yesterday's ice in the ice bucket. Staff were appropriately apologetic and resolved the issues. Not serious but does shake one's confidence in the cleaning process... maybe I'm too picky?!?
5out of 5
by A verified traveller

This traveller left a rating score only Posted 16-Oct-2016 on Hotels
3out of 5
Recommended
for Everyone
by A verified traveller

Cute boutique hotel

Posted 09-Oct-2016
Location: Nice and close to lots of restaurants and tourist spots.
Cute hotel - needs a few updates, and you need to be comfortable dragging your luggage up stairs - no elevators here.