Ratings based on 936 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Highly recommend this hotel

Posted 04-Dec-2016
Pros: Staff, comfort and quiet of room.
I initially used this hotel because of proximity to hospital and had to extend my initial stay. Staff including concierge was great during this trying time. I plan to come back to this boutique hotel for an actual vacation in 2017.
5out of 5
by A verified traveller

Great central location to everything

Posted 22-Nov-2016
I didn't have a car and walked everywhere from the hotel - from walking to the Bell Centre and Old Montreal to walking up Mont Royal to visiting my daughter in the Plateau. When needed the metro is only a few blocks away. The location of the hotel was perfect. Their continental breakfast hit the spot every morning. It can get busy with no seats available so sometimes I'd just grab a coffee and some pastries to bring up to my room. The only complaint was the running water sound from the toilet but closing the door to the bathroom fixed that.
4out of 5
by A verified traveller from Toronto

Posted 16-Nov-2016
My friends and I stayed for 1 night after a long drive from Toronto. We had an extra person join us for the trip. We were easily given a room upgrade even with the late notice. The rooms were comfortable and hotel location was excellent. Valet parking was pretty convenient as well. My extra car keys and house keys were unfortunately left behind in the room after checking out, major oversight. Maria from housekeeping was able to retrieve them and ship it to me overnight. I would highly recommend this hotel not just for the amenities and location but also because of the excellent service provided by the hotel staff.
1out of 5
by A verified traveller from US

Night of Nightmares

Posted 29-Oct-2016
Pros: Nothing this time
Cons: Address guest issues in a more professional manner.
Location: The experience ruined the positives of the surroundings.
This was more than my first visit to this location. Each time it is the same issue. We ask for a larger room and we get smaller than we expected. Each time we bring this to the attention to Front desk and they delay the issue to the point where we have to just suck it up. This time enough was enough. After bringing the same issue up I decided to check out the following day. Not only did they call me at 10:45pm at night to wake me up and say there are no penalties to my booking but they sent the door man who was not so subtle to bang on my door to wake me up again at 11pm to say my phone isn't working. I kindly asked him to allow me to sleep for the few hours I had before I checked out. Front desk receptionists are great with a kind and sincere attitude but problems remains as problems.
3out of 5
by A verified traveller

Cute boutique hotel

Posted 09-Oct-2016
Location: Nice and close to lots of restaurants and tourist spots.
Cute hotel - needs a few updates, and you need to be comfortable dragging your luggage up stairs - no elevators here.
4out of 5
by A verified traveller

Great hotel

Posted 18-Sep-2016
Room ready when we checked in Great location lots of restaurants in the area and metro down the road No elevator but not a problem for us The room was well layed out with high ceilings, very comfortable bed Coffee maker Very quiet Continental breakfast included Staff were extremly helpful
2out of 5
by A verified traveller from toronto

Not worth the money

Posted 12-Sep-2016
Floors are very squeaky Staff is not professional/well trained Bathroom is incredibly small No elevators Might as well book into a Hilton/Marriot for the same price
3out of 5
by A verified traveller from O

Nice hotel, good location

Posted 08-Sep-2016
The hotel was nice, looked very clean and the staff were excellent. My husband and I found the location to be very convienent. It is close to shops and the subway. Only minus' were the toilet paper dispenser was falling off the wall ( which they did say they would fix when I told them on check out) and because of the lack of air conditioning in our room we kept the window open. In the day the noise wasn't as noticeable but at night it was quite loud.
3out of 5
by A verified traveller from Massachusetts

Nice, older hotel so expect older issues

Posted 06-Sep-2016 on Hotels
Service could have been better as bell hop did not offer to pick baggage a up steep stairs ( honey had duffel and heavy luggage) and also into room up another flight and 1/2 of stairs. I was not sure it was bell hop or guest so didn't ask him. Also had ants from trash and a/c leaked on floor. Nice bathroom though.
5out of 5
by A verified traveller from Vermont

Posted 06-Sep-2016 on Hotels
The stay was comfortable and the staff was exceptionally helpful with directions to a restaurant and other points of interest. The room was spacious and clean. The hotel is a short walk from Mont Royal Park a great place for a run or a walk.