Ratings based on 301 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Laval, Québec

elegant hotel, colonial style. near commercial

Posted 09-May-2017
Pros: everything except the buffet.
Cons: the buffet
Location: all the things I had to do were next to the hotel.
nice experience. Hotel employees are very polite. we did not like the breakfast buffet. so we went to the Sanborns, just across the street. the swimming pool and the gym : great. there are cameras, so you know it is secure.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tulsa, OK

Business trip, very accessable.

Posted 14-Apr-2017
Pros: Everything is 1st class!!
Cons: Just keep doing what you are doing!!
Location: Very close to 1st class shopping and dining. many choices in easy walking distance.
This hotel always delivers value and comfort. Staff is helpful and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveller

Best Hotel In Monterrey

Posted 01-Mar-2017
Pros: Location
Cons: nothing
Location: The shopping mall is great!!
Breakfast is very good. And the staff also very attentive.
Comment from Hotel Management
11-Mar-2017 by Stefano Kirnbauer, Hotel Management
Dear Guest, I would like to thank you for choosing this beautiful Hotel, and giving us the opportunity to host you. Thank you again and I hope to see you in a near future. Best regards. Stefano Kirnbauer Area Director
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Miami

Outstanding in all aspects

Posted 30-Jan-2017
Pros: Beautiful hotel, quiet and has a great gym. The location is also fantastic with plenty to do within walking distance.
Cons: The food.
Location: There's a mall and a Starbucks right across the street. The neighborhood is one of the best in Monterrey. I felt very safe and secure there.
It's a 5 star hotel with a fantastic bar and gym. The facility is decorated beautifully inside and out. The staff is excellent providing top notch service. I loved my stay there and would definitely stay there on my next visit.
Comment from Hotel Management
07-Feb-2017 by Quinta Real, Hotel Management
Dear Larry, first of all I would like to thank you for choosing this beautiful Hotel, and for the feedback you gave us. Feedback is very important to increase quality of service. We will give a prompt follow up. Thank you again and I hope to see you in a near future. Best regards.
5 out of 5
by Christopher

Great Stay

Posted 25-Jan-2017 on Hotels
Great experience. The property has an elegant & classic feel to it. Pretty artwork and architecture, outstanding service.
Comment from Hotel Management
16-Mar-2017 by Stefano Kirnbauer, Hotel Management
Dear Sir. Chiristopher Thank for your comments about our property and service. We will be glad to host you again. Stefano Kirnbauer area manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jan-2017
Pros: Classic hacienda style architecture
This has been my favorite hotel in Monterrey for quite some time now. Never had a bad experience.
Comment from Hotel Management
16-Mar-2017 by Area Manger, Hotel Management
Dear Guest. Thank You for taking the time to give us your feedback about the property. We are happy to be your first choice. Feedback like yours is very import to us. We will work on it, to increase our quality service. We hope to host you again in a near future. skirnbauer@quintareal.com Area Director
5 out of 5
Recommended
for Everyone
by A verified traveller from Tulsa, OK

Business trip

Posted 20-Jan-2017
Pros: Everything is first class, from check-in to check-out.
Cons: Don't mess with what you have been doing!!
Location: Great eateries and cafes within easy walking distance.
This hotel always delivers, always. Great hotel. First class throughout.
Comment from Hotel Management
11-Mar-2017 by Camino Real Monterrey, Hotel Management
Dear Guest, I would like to thank you for choosing this beautiful Hotel, and giving us the opportunity to host you. Thank you again and I hope to see you in a near future. Best regards. Stefano Kirnbauer Area Director
5 out of 5
Recommended
for Everyone
by A verified traveller from Tulsa, OK

Business trip.

Posted 19-Jan-2017
Pros: Everything. The hotel, the staff, the location, the high quality.........everything
Cons: just keep doing what you are doing.
Location: Very close (easy walks) to a great array of restaurants. Easy access to highways.
This hotel always deliveries high quality. I will return again and again.
Comment from Hotel Management
20-Jan-2017 by Quinta Real Monterrey, Hotel Management
Mr. Russ. Thank You for taking the time to give us your feedback. Feedback like yours is very import to us. We will work on it, to increase our quality service. We hope to host you again in a near future. skirnbauer@quintareal.com Area Director
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Luxury with an amazing and caring staff

Posted 05-Jan-2017 on Orbitz
I will never stay at another hotel in Monterrey again. I had to return to the hotel after checking out as my ride was running late to pick us up while my 8 year old son who has severe allergias and tires easily from being outside had a horrible flare up. Although it happens occasionally he gets so frustrated. The staff who were there should each be commended as they went above and beyond to help and extend counties that I truly would not have expected yet hope they know I am ever so grateful for. Aside from the amazing staff, the rooms were beautiful, very spacious, and comfortable with every ammenity you could imagine. The pool was heated and clean. The gym was well equipped and the garden areas were tranquil. The entire building has an aire of luxury from its beauty all the way down to how it is built. Despite their being children in the next room, we would have never known because the walls seemed to be thicker and just all around more sturdy than what you can expect at any other hotel because they were all built of solid material. The bathtubs inside the rooms are spacious and allow you to sink all the way in. The professionalism of Leslie and the rest of the staff who were on board January 3rd in the afternoon were absolutely the best. I only wish my ride had not arrived so abruptly so I would have had more time to relay my gratitude. I fell in love with the hotel because it is gorgeous and comfortable. I will remain loyal to the brand and hope to visit each Quinta Real.
Comment from Hotel Management
18-Jan-2017 by General Manger, Hotel Management
Dear Mrs.Lorena, first of all I would like to thank you for choosing this beautiful Hotel, and for the feedback you gave us. Feedback is very important to increase quality of service. Thank you again and I hope to see you in a near future. Best regards.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 19-Dec-2016 on Hotels