Ratings based on 290 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Business Travellers
by A verified traveller from Miami

Outstanding in all aspects

Posted 30-Jan-2017
Pros: Beautiful hotel, quiet and has a great gym. The location is also fantastic with plenty to do within walking distance.
Cons: The food.
Location: There's a mall and a Starbucks right across the street. The neighborhood is one of the best in Monterrey. I felt very safe and secure there.
It's a 5 star hotel with a fantastic bar and gym. The facility is decorated beautifully inside and out. The staff is excellent providing top notch service. I loved my stay there and would definitely stay there on my next visit.
Comment from Hotel Management
07-Feb-2017 by Quinta Real, Hotel Management
Dear Larry, first of all I would like to thank you for choosing this beautiful Hotel, and for the feedback you gave us. Feedback is very important to increase quality of service. We will give a prompt follow up. Thank you again and I hope to see you in a near future. Best regards.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jan-2017
Pros: Classic hacienda style architecture
This has been my favorite hotel in Monterrey for quite some time now. Never had a bad experience.
4out of 5
Recommended
for Everyone
by A verified traveller from G

Muy buena hubicacion

Posted 22-Jan-2017
Excelente hubicacion, buen lugar para desayunar, me gusto la alberca
Comment from Hotel Management
04-Feb-2017 by Stefano, Hotel Management
Buen dia y gracias por comentar sobre su estancia en este bello Hotel. Vuelva pronto. Stefano Kirnbauer Director Regional
5out of 5
Recommended
for Everyone
by A verified traveller from Tulsa, OK

Business trip

Posted 20-Jan-2017
Pros: Everything is first class, from check-in to check-out.
Cons: Don't mess with what you have been doing!!
Location: Great eateries and cafes within easy walking distance.
This hotel always delivers, always. Great hotel. First class throughout.
5out of 5
Recommended
for Everyone
by A verified traveller from Tulsa, OK

Business trip.

Posted 19-Jan-2017
Pros: Everything. The hotel, the staff, the location, the high quality.........everything
Cons: just keep doing what you are doing.
Location: Very close (easy walks) to a great array of restaurants. Easy access to highways.
This hotel always deliveries high quality. I will return again and again.
Comment from Hotel Management
20-Jan-2017 by Quinta Real Monterrey, Hotel Management
Mr. Russ. Thank You for taking the time to give us your feedback. Feedback like yours is very import to us. We will work on it, to increase our quality service. We hope to host you again in a near future. skirnbauer@quintareal.com Area Director
3out of 5
Recommended
for Everyone
by A verified traveller from Frankfurt Germany

Monterrey a 2°C y el cuarto sin calefacción

Posted 10-Jan-2017
Pros: Buena ubicación, frente a una plaza comercial
Cons: deben poner atención al mantenimiento de sus habitaciones.
Location: la plaza de enfrente del hotel tiene buenosa restaurantes, buenos para ir a cenar la comida de México.
Nos dieron una suite muy bella, pero cuando llegamos ya tarde por la noche nos dimos cuenta de que no había calefacción, No funcionaba. Mi esposa estaba tan cansada no quiso levantarse de la cama y se quedo dormida con toda la ropa puesta para mitigar el frío. A la mañana siguiente nos cambiaron de habitación, pero solo dijeron "Usted Disculpe". Un hotel de esta categoría y de este precio debería estar al pendiente del mantenimiento tener todo bien cuidado para no causar molestias a sus huéspedes.
Comment from Hotel Management
18-Jan-2017 by Direccion Greneral, Hotel Management
Agradezco su retroalimentación, referente a su última visita a este bello Hotel, misma que tendrá seguimiento oportuno. Lamento en verdad que su estancia no haya sido 100% favorable. Acepte de favor mis sinceras disculpas. Podría de favor darnos el comentario referente a esto? Nos ayudaría mucho en entender mejor su percepción al respecto. Espero volver a tenerle como Huésped distinguido, estoy seguro que nuestro servicio será de su completa satisfacción. Gracias.
4out of 5
Recommended
for Everyone
by A verified traveller

hotel bien ubicado no lujoso

Posted 08-Jan-2017
Pros: la ubicación y la atención que me dieron
Cons: las camas ya se sientes muy usadas
Location: no hay muchas actividades pero si vas de negocios esta muy bien situado.
mi estancia fue buena, buena atención del hotel, pero las camas no muy cómodas
Comment from Hotel Management
04-Feb-2017 by Director Regional, Hotel Management
Buen dia y gracias por comentar sobre su estancia en este bello Hotel. Vuelva pronto. Stefano Kirnbauer Director Regional
5out of 5
Recommended
for Everyone
by A verified traveller from Saltillo, Coahuila

hotel de ciudad excelente

Posted 12-Dec-2016
Pros: Ambiente Elegancia Tranquilidad
Cons: Mayor atención en área de alberca.
Location: Excelentemente bien situado. Cerca del Centro comercial San Agustín y zona de restaurantes nuevos y con gustos de comida a elegir.
Estar en Monterrey parece estar obligado a un ritmo acelerado. No fue así al hospedarnos en Quinta Real. Un lugar cálido, agradable que te hace detenerte y quedarte ahí, fuera de las prisas de la ciudad.
Comment from Hotel Management
04-Feb-2017 by Quinta Real, Hotel Management
Sr. Angel, buen dia y gracias por comentar sobre su estancia en este bello Hotel. Vuelva pronto. Stefano Kirnbauer Director Regional
5out of 5
Recommended
for Business Travellers
by A verified traveller from Boston

Posted 11-Dec-2016
There is a sense of serenity in a city that can be quite frenetic.
2out of 5
by A verified traveller

Muito cuidado com esse hotel

Posted 27-Nov-2016 on Hotels
Uma grande desilusão principalmente pela falta de honestidade do hotel. Fizeram ore-autorização no meu cartão dizendo que seria cancelada no checkout mas o que ocorreu foi que debitaram duas vezes as despesas. Questionei o atendente que garantiu que cancelaria o débito duplo, inclusive simulou o cancelamento mas na realidade só emitiu uma segunda via do débito. Muito desonestos.