Luxury with an amazing and caring staff
Posted 05-Jan-2017 on Orbitz
I will never stay at another hotel in Monterrey again. I had to return to the hotel after checking out as my ride was running late to pick us up while my 8 year old son who has severe allergias and tires easily from being outside had a horrible flare up. Although it happens occasionally he gets so frustrated. The staff who were there should each be commended as they went above and beyond to help and extend counties that I truly would not have expected yet hope they know I am ever so grateful for. Aside from the amazing staff, the rooms were beautiful, very spacious, and comfortable with every ammenity you could imagine. The pool was heated and clean. The gym was well equipped and the garden areas were tranquil. The entire building has an aire of luxury from its beauty all the way down to how it is built. Despite their being children in the next room, we would have never known because the walls seemed to be thicker and just all around more sturdy than what you can expect at any other hotel because they were all built of solid material. The bathtubs inside the rooms are spacious and allow you to sink all the way in. The professionalism of Leslie and the rest of the staff who were on board January 3rd in the afternoon were absolutely the best. I only wish my ride had not arrived so abruptly so I would have had more time to relay my gratitude. I fell in love with the hotel because it is gorgeous and comfortable. I will remain loyal to the brand and hope to visit each Quinta Real.
Comment from Hotel Management
18-Jan-2017 by General Manger, Hotel Management
Dear Mrs.Lorena, first of all I would like to thank you for choosing this beautiful Hotel, and for the feedback you gave us.
Feedback is very important to increase quality of service.
Thank you again and I hope to see you in a near future.