2 outdoor pools, pool loungers
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Reviews of Holiday Inn Resort Montego Bay All-Inclusive

3.5 out of 5
Holiday Inn Resort Montego Bay All-Inclusive
Rose Hall, St. James, Montego Bay, Saint James

Reviews

7.0

Good

Rating 10 - Excellent. 702 out of 2449 reviews" "
Rating 8 - Good. 669 out of 2449 reviews" "
Rating 6 - Okay. 471 out of 2449 reviews" "
Rating 4 - Poor. 288 out of 2449 reviews" "
Rating 2 - Terrible. 319 out of 2449 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 1 night in May 2024

4/10 Poor

Miguel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service was very poor. I am a born Jamaican who love jamaica and i have also worked in the hospitality industry in Jamaica. I was very disappointed with the service at the holiday inn montego resort. Most of the staff are rude. IF you want to enjoy your vacations please go somewhere else.
Stayed 2 nights in May 2024

10/10 Excellent

Nehal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024

4/10 Poor

TIMOTHY ALLEN

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was no free shuttle pickup from the hotel. When I arrived at the air port, I felt lost.The rooms had no ventilation, so after showers the walls would sweat and leave a sticky film everywhere. It appeared the walls had already developed mildew. I tried using the A/C but without Ventilation it just made the moisture cold. I think screens on the doors would have helped. But, over all, Great staff, Great service. The hotel setting was Great. The hotel was enclosed so it felt safe for the family. If they fix the ventilation problem and did some upgrades to the lobby, this would be a Great resort.
Stayed 7 nights in May 2024

10/10 Excellent

Trevor

Stayed 4 nights in May 2024

8/10 Good

Roderic X

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was relaxing for me. Staff was great and very friendly
Stayed 4 nights in Apr 2024

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay agsin
Stayed 3 nights in Apr 2024

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is fantastoc, buffet is dofferent each day so you always have something new to try. Facilities are pristine and staff are very friendly.
Stayed 5 nights in May 2024

6/10 Okay

Lilowattie

Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Nigel

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Proper was good in a great location and the staff were all professional in their conduct. However, the bathroom need updating.
Stayed 1 night in Apr 2024

10/10 Excellent

keisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time staying with my kids, always a good time. Odette I believe at the buffet restaurant the waitress was awesome. And Bartenders
Stayed 2 nights in Mar 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and entertainment could be better. But for 2 people $300 a night. You can't beat that.
Stayed 7 nights in Apr 2024

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not overwhelming, great staff and convenient for airport, transport, booking activities. If unable to book restaurants, buffet could seem limited. Breakfast could start earlier to accommodate early departures for activities.
Stayed 4 nights in May 2024

2/10 Terrible

Brian

Travelled with partner
Disliked: Staff & service
The physical hotel it's self is ok. The staff however isn't. I probably encountered 2 nice friendly helpful people out of 10. Everyone here seems mad about their job, not wanting to it. It's hospitality and they are rude and unfriendly. I traveled hours to get here and it's not what I expected. Not sure if it's like that everywhere but don't expect great service here. Or even any service for that fact. A simple request seems like a bother to them. Also booked the ocean view room and they took HOURS to give me keys in what I consider partial ocean view bc there is a tree blocking most of it.
Stayed 5 nights in Apr 2024

6/10 Okay

Kemole

Stayed 1 night in May 2024

8/10 Good

kevin brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. Staff really nice and not far from the airport. Me and my family really enjoyed it
Stayed 5 nights in Apr 2024

4/10 Poor

Antecia

Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Staff appeared unhappy while working. Bad attitude when asking for anything. Especially at the hut where you could get ice cream & nachos.
Stayed 4 nights in Apr 2024

8/10 Good

Tianna Krystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was good, especially the beach. The food was the worst part for me but everything else was amazing 👌
Stayed 6 nights in Apr 2024

8/10 Good

jonathan

Travelled with partner
Liked: Cleanliness, staff & service
Everything was great for the price . Only issue we experienced was the card key to the room not working a few times ( need to keep the cards away from cell phones ) and the sliding doors to back were very heavy to open .
Stayed 7 nights in Apr 2024

10/10 Excellent

Latoya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed. We had great food and met really nice people. The Hotel was clean and inviting. We loved it.
Stayed 3 nights in Apr 2024

8/10 Good

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

6/10 Okay

Tameka

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was nice and friendly but the room was not completely clean, there was hair in our shower and also on the towel/wash cloths. Would have loved to see more Jamaican food options in the dining room.
Stayed 2 nights in Apr 2024

6/10 Okay

Tyrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good just never got to do water sports and i wanted to
Stayed 2 nights in Apr 2024

10/10 Excellent

Shakaba

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It's wasn't the best but I"ll go back..it wasn't enough food options
Stayed 5 nights in Apr 2024

8/10 Good

Claudette F

Disliked: Amenities
Waiters need more training on how to relate to guests. Dining room tables and amenities were a turn off. Food was not bad as usual but could be warmer.
Stayed 3 nights in Apr 2024

6/10 Okay

Stephanie, Bronx

N/A
Stayed 3 nights in Apr 2024

10/10 Excellent

Winoma E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in blg 2. Bathroom does not have exhaust fan, so it took a very long time for mirror to clear. I realized it is an aged building.
Stayed 4 nights in Apr 2024

8/10 Good

Carlene

That it was very clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Angearine

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Malia Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Lorine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kids friendly
Stayed 1 night in Apr 2024

6/10 Okay

Arnold S

Liked: Cleanliness
The resort was decent. Costumer service could be better and WiFi internet was extremely slow.
Stayed 4 nights in Apr 2024

10/10 Excellent

Tyler

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a smaller resort with more of a community feeling. You see the same people daily on the resort and kind of enjoy everything together. You see similar staff members throughout your trip and feel a little more connected with the place than you do at a giant resort.
Stayed 6 nights in Apr 2024

6/10 Okay

Mary Jo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As per usual, it took three tries before they got my room right. This is very common at this property. The front and staff at the front desk is terrible, and rude on their best day. Once you get past that everything else at this resort is great. The regular staff is great, the food is good, the bartenders Are good as well. I really enjoy this place even though the front end staff is rude and tries to rip me off every time I check in.
Stayed 7 nights in Apr 2024

10/10 Excellent

Rashelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time staying at this resort. I really enjoy it. Great for families, girls trip, and just because. The resort is reasonably priced and affordable.
Stayed 2 nights in Apr 2024

6/10 Okay

Lydia

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s great for the value but be prepared. If you want fancy drinks and air conditioned restaurants this is not the place for you. The food is average, the drinks are below average but the people are nice.
Stayed 5 nights in Apr 2024

10/10 Excellent

Annette

Travelled with family, Travelled with partner
The staff is always friendly. It truly is our home away from home. I see improvements from last year and expect to see more great things when we return. We love the Holiday inn Montego Bay! See you next April for my 50th birthday ❤️ One love!
Stayed 7 nights in Apr 2024

6/10 Okay

Monika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel was clean, beds were comfortable (king size bunk beds for kids). Food was okay however it was kind of sad that on tropical island they had very poor selection of fruits and absolute no snack just junk food (option from hamburger, fish nuggets, french fries, hotdog, nachos and ice cream- worst ice cream I've tasted). After 6 days, the food was very repetitive- I could not imagine to stay there 14 days. The facility is outdated but it is clean. I would add more games for kids (they only have 1 football, billiard and table tennis) some nice arcade would be great. Island was very nice, water was great. If you looking for decent hotel on budget, you can't go wrong with this one. If you need more entertainment or more luxury, you need to look somewhere else. Before reserving Holiday Inn and reviewed at least 35 hotels- in Ochos Rios, Negril but the price was not adjustable for me, so I went with Holiday Inn which was just ok but nothing shocking or outstanding. Just average.
Stayed 6 nights in Apr 2024

10/10 Excellent

Lourdes Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful staff is friendly and food was delicious will go back soon.
Stayed 6 nights in Apr 2024

8/10 Good

Paul

Travelled with partner
Liked: Staff & service
We had a wonderful time only cons was the elevator broken down at building 2 where we were staying it caused alot of inconvenience also property needed an upgrade. other than that food great entertainment also was good ,Staff also taxi drivers where very professional.
Stayed 5 nights in Apr 2024

10/10 Excellent

Chioma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience here was Great and I will be coming again. Staff was so great and the amenities that they offered were great. The food was soo good and for me the best meals where from the hibachi place, the oxtails, the jerk chicken, and the BURGERS!! If you are looking for a budget friendly vacation with your family. Try this resort you’ll have a great time!
Stayed 3 nights in Apr 2024

8/10 Good

Debra, Jamaica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Apr 2024

6/10 Okay

Kadian

The food needs to be better! I have not had one tasty meal in all my visit, or previous visits.
Stayed 1 night in Apr 2024

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

4/10 Poor

Sandra

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There is no early check in. When you do return to the front desk to get your key you have to wait in a long line for a second time. TV and phone did not work. Shower handle broke off in the middle of the night with the water running and it took staff 45 minutes to come to the room. Dirt stains seen around bed on the floor and against the walls. The only decent food was in the Jamaican Restaurant and the seafood restaurant. Service poor in the buffet. There is no late checkout.
Stayed 1 night in Apr 2024

10/10 Excellent

Alexis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, beautiful scenery, very clean, quiet, lots of souvenirs you can buy, delicious food! Highly recommend.
Stayed 4 nights in Apr 2024

6/10 Okay

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
This property is people who wants to relax.
Stayed 4 nights in Jan 2024

8/10 Good

Marjorie

Liked: Cleanliness, property conditions & facilities
I like that the property was close to the airport, the beach was fantastic and the options for Jamacian foods to choose from was very good! The staff could be more friendly and attentive The experience was very positive and I would return and recommend to friends and family!
Stayed 1 night in Apr 2024

6/10 Okay

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
I have been to this resort multiple times. This was my third trip. I have stayed at this location all 3 times. I would say that it was nice for the money you pay. This time however it was nice but just less. They were short staffed which you wouldn't be able to tell. From the servers to the maids they are all friendly and helpful. My only major complaint is that there was no music at the adult pool. I would be less upset if I wasn't told it had been out for months. Music is the best part of the pool with dancing and singing and learning of the reggae music.
Stayed 7 nights in Apr 2024