Aerial view

Reviews of Grand Palladium Lady Hamilton Resort & Spa All Inclusive

4.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 482 out of 1169 reviews" "
Rating 8 - Good. 281 out of 1169 reviews" "
Rating 6 - Okay. 176 out of 1169 reviews" "
Rating 4 - Poor. 104 out of 1169 reviews" "
Rating 2 - Terrible. 126 out of 1169 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kyandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how everything was convenient, the food options, the spa, and entertainment
Stayed 5 nights in May 2024
Response from Abigail Facey on 10 May 2024
Dear Kyandra, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

10/10 Excellent

Latoya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in May 2024
Response from Abigail Facey on 9 May 2024
Dear Latoya, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

4/10 Poor

Zeeyad

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
The resort was nice but they need to hire more staff and way more trolleys. I couldn’t feel my foot while I was there because of all the walking I had to take pain killers. When you call for a trolley they never show up you have to call 5 times before one show up. And our first room smelt like mold it was disgusting. They had to change our room cause we couldn’t take the smell. The grand palladium in Mexico I would rate 5 stars not this one. They also need to have better liquor at the resort everything there is house liquor. Why pay premium price when you not getting premium treatment?
Stayed 4 nights in May 2024
Response from Abigail Facey on 8 May 2024
Dear Zeeyad, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

4/10 Poor

Dia D

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The checking-in and the employee are rude and my bracelet to get in my room worked only the last nite of my stay. I had walk 15minutes each way to get to and from the front desk for assistances. The alcohol selection is TERRIBLE. will never ever stay at this property again. I can stay home and be mistreated
Stayed 4 nights in May 2024
Response from Abigail Facey on 8 May 2024
Dear Dia D, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

6/10 Okay

Jasnee

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I stayed here on a girls trip for my birthday. Rooms were very clean, staff was accommodating However we were turned away a few times trying to go eat at the restaurants due to attire. One restaurant said I couldn’t eat there because my dress was a tad bit wet. I get rules are in place but if I am not made known to said rules how would I know ? Also we had a noise complaint from a tiny speaker I had which I didn’t like either because again I came to have FUN but Overall it was an okay stay.
Stayed 4 nights in May 2024
Response from Abigail Facey on 8 May 2024
Dear Jasnee, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

6/10 Okay

Leonard

Travelled with family
average
Stayed 4 nights in Apr 2024
Response from Abigail Facey on 4 May 2024
Dear Leonard , We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Ashley-Ann Dunkley on 5 May 2024
Dear Harry, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 Excellent

Vanessa Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the property it was very beautiful
Stayed 5 nights in Apr 2024
Response from Justine - Guest Services on 2 May 2024
Dear Vanessa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 Okay

Diane

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
I loved the beach the grounds and the restaurant. Amazing staff and entertainment. I hated that there and no elevators, the rooms are outdated and need renovation.
Stayed 8 nights in Apr 2024
Response from Abigail Facey on 1 May 2024
Dear Diane , We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

10/10 Excellent

floyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, friendly staff,clean well keep property, great food.Not really a complaint but be prepared for stairs
Stayed 6 nights in Apr 2024
Response from Abigail Facey on 30 Apr 2024
Hi Floyd, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 Okay

Bernice

Travelled with family
Liked: Staff & service
The fine dining was like a fast food facility. I dont understand why one would even bother to dress up to attend. The staff was loud and unprofessional
Stayed 2 nights in Apr 2024
Response from Abigail Facey on 30 Apr 2024
Dear Bernice, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. we appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

10/10 Excellent

Alba

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nap was great
Stayed 3 nights in Apr 2024
Response from Abigail Facey on 30 Apr 2024
Hi Alba, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 Okay

Latoya

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It was ok
Stayed 2 nights in Apr 2024
Response from Sansaria Smith on 29 Apr 2024
Dear Latoya, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. we appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

6/10 Okay

Jolen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful resort. However, improvement can be done with food which was lacking flavor. Also, limited indoor entertainment.
Stayed 4 nights in Apr 2024
Response from Shantoya Tomlinson on 28 Apr 2024
Dear Jolen , We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

8/10 Good

Binh

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Was great about my 5th time returning to the resort, previous time was in 2019 when we had gotten married there. The vibes for the most part was great, the resort was just the same as it was 5 years ago, the photo company is something that needs to be replaced - they are not the greatest. Food option has deteriorated since the last time we went there - however, the food was good, restaurants are hit in miss some days good some days bad (leaning on more days bad - buffet better choice) Liquor options have went down by far - low tier brands for the most part - this needs to be improved I wouldn't go back every year is my review.
Stayed 4 nights in Apr 2024
Response from Shantoya Tomlinson on 28 Apr 2024
Dear Binh, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

8/10 Good

Katherine Michele, Croydon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you stay here looking for a relaxing beach/ocean vacation and don't reserve a beach cabana you are missing out. We booked one for our first day and loved it so much, it was perfect, that we booked one for 2 additional days. I know that it is an all inclusive resort but when you book a cabana you get individual, dedicated wait service that will bring you drinks and food all day along with a cooler full of soft drinks, water, beer and prosecco. But the best part was the lovely young lady that was our server. Christine Jarrett was the best and we were very sad to say goodbye to her. Highly recommend!
Stayed 5 nights in Apr 2024
Response from Justine - Guest Services on 26 Apr 2024
Dear Katherine, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sansaria Smith on 26 Apr 2024
Hi Melissa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The snorkelling right off the resort was fantastic.
Stayed 7 nights in Feb 2024
Response from Justine - Guest Services on 22 Apr 2024
Dear Andrew, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

4/10 Poor

Heidi

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Smoking facility, unfriendly staff
Stayed 5 nights in Jan 2024
Response from Sansaria Smith on 21 Apr 2024
Dear Heidi, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.Warm regards,

6/10 Okay

Vlad, North Hills

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 21 Apr 2024
Dear Vlad, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. we appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

10/10 Excellent

Malik L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. Staff, facilities, service was great. Definitely recommend.
Stayed 3 nights in Apr 2024
Response from Abigail Facey on 4 May 2024
Hi Malik L, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

4/10 Poor

Oscar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
El hotel en general muy lindo, bien cuidado, limpio, muchas áreas para niños, fácil movilizarse a la piscina y playa. La comida bastante buena. Lo malo de este hotel es el servicio, la mayoría de los empleados atienden de mala forma, muy mal educados y con cara de molestos, lentos, se olvidan que te están atendiendo y de lo que uno solicita, algunos fueron incluso groseros. Se recomienda que capacuyen para una mejor atención al huésped, también, faltan snacks cerca de la piscina o la playa, existen horas donde no hay que darle de comer a los niños, se debería considerar ya que, se supone es un hotel familiar. En general lo pasamos bien, tranquilos pero muy mal atendidos, definitivamente no nos interesa volver a Jamaica nunca más !!!
Stayed 6 nights in Apr 2024
Response from Sansaria Smith on 13 Apr 2024
Estimado Oscar: Nos complace haber sido seleccionados como la mejor opción de resort y confiamos sinceramente en que se crearon algunos momentos memorables. Nos decepciona saber que la experiencia no cumplió con sus expectativas y agradecemos sus comentarios. Estamos tomando las medidas necesarias para mejorar los aspectos del servicio que estaban menos de lo deseado. Esperamos recibirlo nuevamente para poder ofrecerle una experiencia más positiva. Un cordial saludo,

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 7 nights in Apr 2024
Response from Sansaria Smith on 13 Apr 2024
Hi Alex, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Nadia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is older, but well maintained. Staff was ok, no one really seemed happy to be working there besides a handful of people (check in clerk and housekeeping lady were fantastic, as was the gentleman we booked our excursion with and the two Expedia reps who came to chit chat to welcome us and then to discuss certain issues). One major issue was the lack of food in the all inclusive breakfasts and lunches. Popular items would run out and were gone for the day. Examples include hash browns, and poached and scrambled eggs, amongst other things. Several other guests said they had experienced the same thing the entire week they had been there. I have never experienced this at an all inclusive resort before. If things are finishing, the staff is usually right there, waiting to replenish. Here, staff had to be asked several times, only for guests to be told that it’s coming or it’s done for the day (how do you run out of Nutella??) all in all, a decent experience overall, but was expecting more in terms of customer service and availability vs the hotel rating.
Stayed 6 nights in Apr 2024
Response from Justine - Guest Services on 8 Apr 2024
Dear Nadia, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We are disappointed to learn that some experiences did not meet your expectations. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

John

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was exceptional, well maintained and our rooms impeccably serviced. Easy to move around with short strolls between venues and shuttle services readily available. The staff were warm and friendly and very accommodating. Thank you for a wonderful experience!! John and Julia
Stayed 7 nights in Mar 2024
Response from Chris-Ann Gayle on 8 Apr 2024
Hi John, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Deirdra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet needs a better set up/system. Lines are long for one item and causes confusion amongst guests. Move it to the walk around area to condense congestion so that guests can easily grab one item and not be held up in omlet line. Have two workers on omlet possibly on busier days/times.
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 6 Apr 2024
Dear Deirdra We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

Armando, Oviedo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 7 Apr 2024
Hi Armando, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Charmaine

Stayed 6 nights in Mar 2024
Response from Justine - Guest Services on 24 Apr 2024
Dear Charmaine , Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

6/10 Okay

Steve

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The staffs were not kind. We couldn't have water and snacks in the room for two day because they ran out. It was hard to book restaurants. Pool and beach were great.
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 4 Apr 2024
Dear Steve, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some of the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

2/10 Terrible

Roger

Travelled with family
Disliked: Property conditions & facilities
Looks like some plumbing problems that were not handled promptly left scars on ceiling of the first floor accommodations. There was a smell as well in those rooms that had scars in the ceiling from leaking water. Reason why we asked to change our rooms after check in. 2 hours wasted from observing 2 rooms they claimed was available and we could choose one of them. Some staff was tired and a bit rude. Could be due to understaff which couple of workers confirmed with my family. Over all experience it was fine. I only booked this stay because it had 7 restaurants and my wife loved Indian food. About the food, I only give it 2 stars, nothing really to exaggerate about at the Grand Palladium Resort Jamaica. There is a lot of food, but nothing that you can’t cook better yourself. I won’t be returning at the Grand Palladium Resort & Spa Lady Hamilton. Just not excelling in top service and quality in any part. The swimming pool after 5 days got foggy. Staff does not want to hear you out, only the managers do. They are some friendly, those more of the guys that were driving the cart for transfer to locations around the resort and the welcoming crew. They will offer you a gift if you go on a tour after your arrival. We didn’t want to be rude and also it would help to see what’s around faster with a tour guide. The catch is after the tour they try to sell you a package to come stay anytime with them and get more perks. No thanks. I was only expecting a tour. Not a real estate offer
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 1 Apr 2024
Dear Roger, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.Warm regards,

6/10 Okay

Timiko Lanice

Travelled with family
Disliked: Amenities
Villas have no elevators.. Food was just ok. Not many opens for buffet. There was always a wait for the bacon to come out. Definitely just average and not one of my favorite resorts. My friends and I did spas and she got robes and we did not.
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 1 Apr 2024
Dear Timiko Lanice, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

10/10 Excellent

Roxanne E

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our vacation at this resort . The suite was spacious and the meals were great. We also enjoyed the local fruits and cuisine.
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 29 Mar 2024
Hi Roxanne E, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 Okay

Fatima

Travelled with family
Liked: Amenities
The resort will definitely an average experience. No wow factor at all.
Stayed 5 nights in Mar 2024
Response from Amanda Chin on 28 Mar 2024
Dear Fatima, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

6/10 Okay

Kenneth

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Even high level rooms were clean but not well maintained. There were plenty of food options with good settings but overall the food, though plentiful, was not very tasty. The pools and beaches were great. But any other activities cost more, above the already hight price. If you like big crowds and loud music, this may be for you. If you prefer space and intimacy, maybe try somewhere else.
Stayed 2 nights in Mar 2024
Response from Amanda Chin on 24 Mar 2024
Dear Kenneth, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

6/10 Okay

Michele Lucy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The upkeep of the property was lacking. The first room we had smelled very musty, the bathroom was very old and the shower leaked. We upgaded to romance villa and it was much nicer, however the outside had been recently painted and there was paint splatter everywhere, and the paint chips from scraping all over the ground and in the bushes. It was very difficult get get reservations for dinner, and the buffets were subpar. The food at the Indian, Italian and Japanese were very good, once we finally were able to get in. The Mexican was terrible. The weather was beautiful and the food at the Jerk Shack for lunch was amazing. We made the best of it, will not go back, as it was not as nice as other places we have been to before.
Stayed 5 nights in Mar 2024
Response from Amanda Chin on 24 Mar 2024
Dear Michele Lucy, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, food was not always a 10 but the service was amazing !!! And beautiful property with lots to do
Response from Amanda Chin on 24 Mar 2024
Dear Amanda, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, amenities
Guest services was not helpful. One staff member in particular was rude.
Stayed 6 nights in Mar 2024
Response from Sansaria Smith on 23 Mar 2024
Dear Heather, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

6/10 Okay

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The phone never worked in my room and I was constantly told that IT would fix it but they never did. The food was mediocre, the resort itself was nice
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 22 Mar 2024
Dear Ashley, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the overall experience did not meet your expectations especially as it relates to the phone issue and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

Julia Mary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from a week at the Grand Palladium Lady Hamilton and it was the best resort experience we've had. Staff, for the most part, are very friendly and accommodating. Food was decent and pool and beach areas great. My only criticism is the lack of chairs during high time. You aren't supposed to save chairs, but this was most definitely happening, which negatively affected us rule-followers. Otherwise, it was a fantastic experience.
Stayed 7 nights in Mar 2024
Response from Sansaria Smith on 22 Mar 2024
Dear Julia Mary, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We will ensure we have the issues with the lounge chairs revised and strive to make the necessary improvements on this. We look forward to welcoming you back very soon for another unforgettable experience.

2/10 Terrible

Richard, Richmond

Travelled with partner
Disliked: Staff & service, amenities
Property is nice but fails everywhere else. Buffet food cold. Specialty restaurants hard to book. Staff mostly grumpy. Have to avoid the high pressure sales pitch for their time sharing program. Nothing but textiles at adult pool and beach so don't expect CO.
Stayed 2 nights in Mar 2024
Response from Sansaria Smith on 18 Mar 2024
Dear Richard, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.Warm regards,

8/10 Good

Bailey

Stayed 4 nights in Mar 2024
Response from Justine - Guest Services on 5 Apr 2024
Dear Bailey, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

6/10 Okay

Shaunetta

Travelled with group
Liked: Staff & service, amenities
The resort offered a decent variety of culinary options, but the unorganized reservation process diminished the overall dining experience. In addition, they continued to run out of food in the buffet's. Overall, the food was good, but getting it was less than ideal. I truly enjoyed my spa experience and the resort staff were kind and friendly. While I likely will not return to this resort, I do think it is suitable for those who want a clean, safe, and family friendly place to stay.
Stayed 4 nights in Mar 2024
Response from Amanda Chin on 16 Mar 2024
Dear Shaunetta, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the overall experience did not meet your expectations especially as it relates to dining and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

8/10 Good

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and great customer service, good food and entertainment.
Stayed 5 nights in Mar 2024
Response from Justine - Guest Services on 15 Mar 2024
Dear Nadine, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Good

Melanie J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Amanda Chin on 16 Mar 2024
Dear Melanie J, We appreciate you giving Grand Palladium Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 Excellent

Zdzislawa

Liked: Cleanliness, staff & service, property conditions & facilities
There was no single thing that I didn’t like it . It was the best holiday in my life. Everything was perfect.
Stayed 8 nights in Mar 2024
Response from Justine - Guest Services on 14 Mar 2024
Hi Zdzislawa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Christina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chef Jaime at the Japanese restaurant is a great chef and singer. Thank you
Stayed 7 nights in Mar 2024
Response from Justine - Guest Services on 12 Mar 2024
Dear Christina, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience and we will certainly pass along your feedback to chef Jaime! .

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 14 nights in Feb 2024
Response from Sansaria Smith on 10 Mar 2024
Hi Sandra! Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 Excellent

Obie

Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 30 Mar 2024
Hi Obie, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Lynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great resort, family friendly, and activities were accessible for all.
Stayed 3 nights in Mar 2024
Response from Sansaria Smith on 9 Mar 2024
Dear Lynette, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you.

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would go there again
Stayed 5 nights in Feb 2024
Response from Justine - Guest Services on 7 Mar 2024
Hi Irma! Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.