We were celebrating our honeymoon so we were excited to splurge with a swim out room and great amenities that we read in the reviews, however this was not to be the case. We loved the room but at every point customer service was lacking. The butler failed to follow up multiple times. customer service at the front desk was non existent. Refused bath robes because “housekeeping is off now” at 6p, even after asking the butler 2 hrs prior. Finally after speaking to a supervisor, they were able to “locate” them.
Getting service at the bar was hard. I felt like other people were helped before us. Many times they would not even acknowledge us standing there. While waiting to check in, we went to altitude on the rooftop, beautiful views but it took 1 hour before we asked where the food was and then they said “oh what did you order?”. I was pretty upset with that as I had seen people eat and leave that had ordered after us.
The jacuzzi in our suite malfunctioned and we were asked why did we do this and that? The room wasn’t properly explained. Maintenance came in and said something was wrong with the middle jet and he would have to manually turn it off and turn it on and to call him each time to do this. Tried that and he didn’t come, even after we called front desk as well. Knowing this is our honeymoon and we planned a romantic evening inside, this was simply unacceptable and inconvenient. Manager said since we were only there for 2 days, they would not move our room. Sad.
