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"We were greet promptly and with a smile by a gentleman when checking in. Room was clean. We have only a few small issues, we were excited to eat at their little dining and bar spot and found it to be an inconvenience because they only had 1 employee running the kitchen and bar all while receiving room orders on top of people coming to be seated, the poor women was overwhelmed an had to shut down early because of to many orders and people in the bar. Another issue we booked for 4 people, the pull out couch didn't have an sheets or blankets on it and there were no extras in the closets or draws so we used some of the blankets on the beds as it was late an didn't bother calling the front desk to wait to get some sent as we just wanted to sleep. Then in the morning we didn't realize it until going to shower we were only provided 3 towels so we had to improvise there as well as one of us used a smaller one to dry off. But other than that it was a great stay an might stay again if in the area as it's close to the shopping malls. "

"The receptionist was very helpful and friendly with all the people that were coming at once. "

"Noise from third floor from people walking is very loud and disruptive when ur trying to sleep."

"The room was clean but floor had soft spots, needed more blankets for extra bed, tv was very dark and couldn’t be lightened. "

"I'm handicapped. Although they gave me a first-floor room, access from one's car via sliding glass door was problematic owing to a two-foot ridge of ice. They did shovel a path through for me, though. The sink wouldn't drain, but they it fixed quickly. The fridge froze everything inside it, no matter how adjusted. "

"Staff was good, room was ok. Restaurant had terrible service and hot tub was out of service. I was expecting a much better stay for almost $400 a night! "

"Was convenient to everything "

"Our room was on a floor with a youth hockey team. The young boys ran through the hallways, yelling and screaming, and banged on our door well past 10 pm. We called security twice but they were not able to stop the kids.The hotel allegedly could not move us to another floor despite the fact when we checked in the staff joked with the couple ahead of us saying "Let's make sure you're on a higher floor because there are hockey teams on the lower ones." The same staff member checked us in and did not do that for us. We were unable to get a refund or voucher for another stay because we booked through Expedia.and not the hotel. I will never use Expedia again. "

"I loved staying here and can’t wait to do so again. The room was clean, cozy and comfortable. Loved the automated check in with clear directions. The entire place was decked out with awesome ambience and decor. I just wish the hot tub was working. It’s so close to Mount Snow too!"