Mona Heights Holidays from £967

Thasheca gave clear details about the expectations for entering and leaving the property, how to use the appliances, etc within the apartment, as well as how to find reasonably priced places around town. She is prompt and very personable. I strongly suggest that it be made clear on hotels.com that this property requires an appointment in order to enter the premises. The contact person/owner was VERY rude in declaring that expectation. As someone who has been using hotels.com for over 10 years ( for hotels and apartment rentals alike- in the USA, San Andrés, Colombia, Cuba, Panama), I have NEVER been spoken to the way I was when trying to check-in. The distaste was taken away with entrance to the beautiful apartment and with the very personable way in which Thasheca communicated with me. I have already shared pics with my family and friends who are looking forward to looking into renting the location for their upcoming vacations.

I stayed at this property from 3/23/23 to 3/28/23 when i was on my way to rhe property i called owner to meet us whoever answered was very rude and not customer service friendly then i was given a number for house manager who saved the day Mr. Anderson was the best great customer service he immediately came to meet me i was so angry and tired but Mr. Anderson made me smile. I hope Mr. Anderson trained the other staff to be kind and a problem solver thanks for a wonderful stay Mr. Anderson and you will see me again. The 3 bedroom house was.clean and nice very modern and up to date very nice place to stay.

Everything went smoothly. My host was on time friendly and took me through a proper orientation. Check-in and checkout was easy peasy. I would recommend. I felt so at home, that I was reluctant to fly back to Florida. Thanks Ricardo and crew. God bless you. 🙏