4/10 Poor
Robert
Travelled with family
7 May 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It is difficult to award this building anything other than 2 stars. The bed linen was extremely clean, the bed was large as was the bathroom and the cleaner did an excellent job. However on arriving at the property there is no proper reception area, it is just a table in a foyer, it is only staffed from 9 -2, you cannot check in until 3pm so this of very little help, even when I raised the problem we had, as we checked out, they just nodded and had very little interest in apologising or offering any explanations. We arrived just after 3pm. At least a dozen people had been unable to check in using the machine, nor could I. Every person wanting to check in had to ring a Spanish number to get a code; this meant the phone line was tied up for some time. After an hour I was able to get through I was given a code for the machine to check in and get our keyless entry card which then allowed us access to the car park. However when we got to our room, although the cleaner was in the hallway she had not cleaned our room and it had not been prepared for us. She was very good and immediately left the room she was working on to do ours. We went away for half an hour and finally at around 4.40 we were able to access the room. There are no facilities to eat food within the building, the TV remote did not work and the room is very "tired". We were only staying for 1 night so we put up with it, but I cannot recommend it.
Robert
Stayed 1 night in Apr 2024