Search Hotels by Independent in Millbrook

"Staff were friendly and efficient. Room was spacious and clean. Breakfast was excellent "

"Perefect location for the theatre"

"Didn’t use them, WiFi good though "

"Nice staff, breakfast is great and well worth paying for."

"Lovely position, great views and close to town centre, with parking!"

"Jasmine was very welcoming and helpful. Very good breakfast. I had a single room which was cramped but clean. I would have liked more desk space to work at. Parking was not a problem. Overall very good value and well located "

"Okay and yes"

"I booked a larger double room at this hotel to meet my needs and included special requirements (reasonable adjustments) due to a neurodivergent disability. These were acknowledged in a direct message after booking, giving me confidence my needs would be understood and accommodated. On arrival and check-in, I confirmed my sensitivity to noise. The receptionist assured me I had been placed in a suitable room on a quieter side, but also stated that if I wanted a better room I would need to pay extra to upgrade, despite already booking a double room. When I entered the room, it was immediately clear it did not match what had been advertised. It was not of a double standard and looked nothing like the advertised photos. The room was small, with a basic shower and bed. More concerning was the condition of the room. An old wooden window was already open and could not be properly closed, allowing constant traffic noise bellowing into the room. Given my stated sensory sensitivity, this made the room unsuitable. I took my bags and returned straight to reception and explained the room did not meet my booking or reasonable adjustments. I reiterated that I have a sensory disability and required a quieter environment. The staff member contacted someone elseand I was moved to a quieter interior room. This should not have occurred. My needs were clearly stated and acknowledged but not considered when allocating the room. Staff should be better trained to understand non visible disabilities."

"Staff excellent gym etc spot on "