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Reviews of The Westin Palace, Milan

5 out of 5
The Westin Palace, Milan
Piazza Della Repubblica 20, Porta Nuova, Milan, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 468 out of 857 reviews" "
Rating 8 - Good. 251 out of 857 reviews" "
Rating 6 - Okay. 74 out of 857 reviews" "
Rating 4 - Poor. 36 out of 857 reviews" "
Rating 2 - Terrible. 28 out of 857 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

George, Bellport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has so much potential for being incredible, however… it’s just really good. The bellmen were outstanding!!! Everyone of them, every time I need to leave the hotel, or arrive to the hotel! No need for Uber when a taxi is only a 2 min wait. Unfortunately, for us, it rained our whole stay so the rooftop bar wasn’t open. I really wanted to experience that. The bar downstairs, was incredibly beautiful, but unbelievably empty on a Saturday night! I couldn’t for the life of me figure out why. My room was massive! My girlfriend, &. I both showered at the same time in different showers! Which is probably great, if you wait until the last min to get ready in the morning, and are running behind. lol The room also had a Suna, or steam room in it! My room seriously needed to be updated! However, my Tv was huge, & my bed was incredibly soft, & comfortable! The front desk had the kitchen prepare my girlfriend, & I 2 box breakfasts to go! We had breakfast included, but we had to be at the meeting point for our tour to Portofino at 7am the same time breakfast opens at the hotel. Had a great stay at the Westin, just wish my room was updated!
Stayed 1 night in Apr 2024

10/10 Excellent

kenton

Stayed 3 nights in Apr 2024

10/10 Excellent

Bouchra

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, quiet Neighborhood, excellent service.. very nice hotel , comfortable room. I would recommend it to my friends.
Stayed 5 nights in Mar 2024

10/10 Excellent

moises

Liked: Cleanliness, property conditions & facilities
The check in was bad but o resolved
Stayed 4 nights in Feb 2024

2/10 Terrible

Vladimir

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very bad service and check in experience
At check in they gave us the wrong room. The booking was for a room with two twin beds. Instead I got a room for one king size bed. I went down to ask to change and there was a long queue at the reception. Only one person doing check-in and at least 10 people on line. I finally get a room with two twin beds but I was downgraded. I got a standard room but paid for a superior room. At that point I was too tired to go back on complain. All this is really unacceptable for a five star hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Blake

Stayed 3 nights in Jan 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

grigoriy

Stayed 1 night in Dec 2023

10/10 Excellent

Tal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jasmin, Miami

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Nj
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location near to all what you need in Milan, Italy
Stayed 2 nights in Dec 2023

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and clean hotel. Staff are excellent and go above and beyond to make their guests happy. In a good location in Milan.
Stayed 3 nights in Nov 2023

2/10 Terrible

Nisha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing compared to usual Marriott standards. Staff was unfriendly and not helpful at all. Would not recommend a stay here while at Milan
Stayed 1 night in Nov 2023

10/10 Excellent

Thesla, massapequa

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just had an issue with the hot water in the shower and the AC/Heater operation that you couldn't decrease from 22C !!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Harshita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Staci

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Gianfranco

Business traveller
Location
Stayed 2 nights in Oct 2023

10/10 Excellent

Jacqueline, Lake Worth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
staff are trying very hard but checkin system was down and lengthy. upgraded room very nice EXCEPT MOLD ON BATHROOM TILES.
Stayed 1 night in Oct 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023

10/10 Excellent

Jasem

Stayed 1 night in Sep 2023

8/10 Good

Cecilia Sze Nga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax Milan stay
Good service and helpful staff. Very handy location only a few mins walk to metro station republica. It’s a good location if you want to go duomo and mont napoleon. The breakfast is good. Room is comfy and the bed is very comfortable. The downside that I would say will be the missing shower curtain. It’s irritating trying to use shower but not to wet the toilet fooor
Stayed 2 nights in Sep 2023

10/10 Excellent

andrea

Stayed 2 nights in Sep 2023

4/10 Poor

Simon

Stayed 1 night in Sep 2023

6/10 Okay

JOHN

Stayed 2 nights in Sep 2023

10/10 Excellent

Tejinder

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very kind and helpful at check-in. Property is next to metro station making it very easy to access the city. Restaurants were wonderful. Had an issue with our shower drain - staff dealt with it promptly. We would definitely stay here again.

10/10 Excellent

Aysha, Gainesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful hotel and awesome stuff. The concierge was the best part of our vacation. They help us lot with our luggage’s.
Stayed 3 nights in Aug 2023

2/10 Terrible

Carl

Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Good but not great
Overall it’s good but not a 5 star, the cleaning staff is a mess but managers and front desk are amazing and try to solve. Location not very good, far from everything A/c was not working for two days but they try to solve everything and are on top of everything
Stayed 5 nights in Jul 2023

4/10 Poor

Maria Ingrid

Disliked: Cleanliness, property conditions & facilities
One of the rooms was in bad conditions. Shower was with mold and the door was all Damaged . Not what we expect from a Westin
Stayed 2 nights in Jul 2023

10/10 Excellent

Luis R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jul 2023

10/10 Excellent

Harrison

Stayed 1 night in Jul 2023

8/10 Good

Chan Chun

Travelled with family
Liked: Cleanliness, staff & service
The area is accessible to the touristic spots. The concierge staff, Ms Sylvia was very friendly and detail in providing advice.
Stayed 3 nights in Jul 2023

8/10 Good

Gianni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still a nice Hotel
Still a nice Hotel in a great location that needs a little update, especially in the bathrooms (still nice but outdated). Used it many times in the past and I would use it again.
Stayed 2 nights in Jul 2023

2/10 Terrible

Anuradha

Stayed 3 nights in Jun 2023

2/10 Terrible

Gerson

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel had no running water or AC for most of our stay, after a two hour power outage. Water pumps apparently don’t work on generator power, didn’t work even hours after power was restored. Complete disaster would never stay here again.
Stayed 1 night in May 2023

8/10 Good

Grace, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful! The lobby is gorgeous but I don’t like the rooms. The carpet is a big turn off and the bathrooms are old. The rooms are tiny and outdated and not worth the price. I had allergies the entire night due to the carpet. The positive side is that they do have room service and the bed and bedding was comfortable.
Stayed 1 night in Apr 2023

10/10 Excellent

mei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I received a warm birthday gift in the room!
It was delightful stay in this Hotel. Walking convenience to everywhere.
Stayed 1 night in Mar 2023

8/10 Good

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Mostly liked the property and our stay, but the bathroom was far to small for a 4 star hotel. Using the facilities was inconvenient and even difficult.
Stayed 4 nights in Apr 2023

10/10 Excellent

Punit, Oatlands

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a pleasant property. Huge spacious backed by Italian hospitality & in the middle of everything convenient. Could not ask for anything more. Made our stay in Milan so much more pleasant.
Stayed 2 nights in Apr 2023

10/10 Excellent

Mariamma

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Best service we received in all the hotels we stayed. Very attentive, friendly, and went above and beyond our expectations. Would highly recommend. Thanks to Concierge and Front Desk, specific names Matt and Ricardo.
Stayed 4 nights in Apr 2023

10/10 Excellent

Luis R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 1 night in Apr 2023

8/10 Good

Wei

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The place is nice and clean and it’s convenient. The restaurant was excellent. The room condition can use an update.
Stayed 1 night in Mar 2023

10/10 Excellent

sebastien

Stayed 1 night in Mar 2023

4/10 Poor

Coral, Apopka

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Hotel is very run down. The hallways smell old and like smoke. The room was not in good shape had broken baseboards, cuts and marks on the walls and doors. We stayed in grand deluxe contemporary room and there was zero counter space in the bathroom. Shower water only got slightly warm and was not comfortable. We had a fold out couch in the room but at check in they offered to bring us a roll in bed. They dropped off the bed straight out of storage with straps still on it. We called and asked them to come make the bed and that’s when they decided to tell us that there was a $50/night fee for the bed that we didn’t even need since we paid to upgrade the room to have a sofa bed. Check in and check out is exremely slow and takes a very long time. Not sure who provides the ratings but this is definitely not a 5 star hotel.
Stayed 2 nights in Mar 2023

10/10 Excellent

BRIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lorenzo at the desk was awesome
Stayed 1 night in Mar 2023

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and rooms, friendly staff, very good location.
Stayed 6 nights in Mar 2023

10/10 Excellent

Abdulaziz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good

6/10 Okay

William

Travelled with family
Liked: Staff & service
Stayed 4 nights in Dec 2022

4/10 Poor

Duccio, Los Angeles

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I have stayed here several times in the past but other than the refurbished rooms (and workers in the hallways), all I can say is that the hotel is bargain for a 5 star (there is one "fake 5 star" hotel in Milan and it is positively worse) for a reason: it is not at the level of its competitors on the same square. I had to change the room once (no desk, literally); room service did not do the room until past 4PM TWICE. Noisy middle eastern people next door who closed the door only after I threatened reception to call police; total lack of organization with valet parking (no way of asking valet to get the car in advance, theydo not answer the phone, minium wait 20 minutes and up to 40 euros per day, which is like 100 in the US considered cost of living differential). Food in the r estaurant was horrible to say the least and overpriced. Room service is good and prompt, but they take forever (sometimes 24 hours) to remove dirty dishes and trays that lay abandoned in the hallway. Very disorganized check out (with screaming obnoxious guest I had to yell at to make him stop). Not an iota of offer to make things better (except for a complimentary coffee when I had to wait over an hour in the middle of the day to have the room made-never mind that they knocked on the door at 8:15 am).