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"Didnt gamble"

"Great experience. I would definitely go back soon."

"Room was a good size, and bed comfortable, but decor was dated, as was TV that had only a few channels and needs upgrading. "

"TERRIBLE EXPERIENCE. UNACCEPTABLE. The service at both check-in and check-out was absolutely DISGRACEFUL. Extremely rude staff, zero courtesy, zero professionalism. I am a World of Hyatt member and stay at Hyatt properties frequently. I have NEVER been treated this badly. Not even close. This was by far the WORST experience I’ve had with the brand. I do NOT recommend this hotel. The room smelled like cigarette smoke, completely unacceptable and we had to request a room change immediately. The elevators were dirty and clearly not well maintained. But the most shocking part? The HORRIBLE attitude of the staff. Completely unacceptable for a hotel of this level. I will NOT be returning to Hyatt Grand Central New York. Ever."

"Good "

"AC did not work, eyelash on pillow, and hair on shower wall. Elevator card reader faulty. The lobby fragrance is overwhelming after a day or two. But…i guess you get what you pay for. It is really central to tourist areas."

"👍"

"staff were incredibly nice & helpful!! my room was clean & nice. will come again!"

"Lovely stay! "