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"The Family suite was tiny and worn out so was The family suite that my brother‘s family got. My son, however, took a suite with a king size bed, which was definitely more up-to-date. The grout in the shower tiles was dirty and missing. The resort has signs on the toilet not to put toilet paper in it. That’s a hard habit to break when you’re an American that is used to flushing toilet paper down your toilet bowl. My kids clogged the bowl twice in the first day with minimal toilet paper and the resort took more than five hours to fix that. The smell lasted until the next day. It was great, I’ll. On the fifth day they clogged it a third time with just plain urine, amazing. The food and service in the à la carte restaurants was pitiful. They are not trained how to wait tables. They were handing us plates to pass around the table. In the Italian restaurant, they only allow you to order one appetizer and one main course. You have to choose between pasta or meat or fish. It was very limiting and at the end it wasn’t even worth the time waiting. We developed a system where wekept our restaurant reservations (which were almost impossible to make since there was no availability, even though when you get to the restaurants, there’s barely anyone in there), but would go to the buffet before dinner because we knew that the sitdown restaurant was probably going to suck and we were right every time. If you’re on a very tight budget, there is a value here but we will not be returning"

"We had an amazing time here at excellence everything was perfect. The service was great. The room was always clean and tidy. The staff was extremely helpful, friendly and attentive. The amenities for excellence club members was fantastic. We will be returning soon! "

"The staff and facilities were absolutely fantastic. When we arrived, they were always very professional and welcoming. Our shower drained was clogged and it was fixed within 30 minutes. The food and drinks were truly all inclusive and I cannot begin to describe how shocked I was from their quality. Their steaks, ceviche, hibachi, and buffets were next level for an all-inclusive resort. Their spa was great. I got a massage and they had hydrotherapy and dry saunas that you could use prior to massage. Would 10000% come back."

"The rooms, while spacious, seem average at best. There is too much moisture inside and when you turn the AC on, it gets very sticky and humid. The property as such is very well located with great beach access and the pools are excellent. Food was very good too with great selection in the menu."

"It was everything we needed! Great hotel The only thing I didn’t enjoy was the wait times for the restaurants as you couldn’t book most of them- we waited almost 2 hours for a sitting on one day! "

"Great "

"Overall the resort was great! Lots to do for kids and adults!! The staff were very friendly and eager to help. However, often times there wasn’t towels by the pool available. And sitting down at the buffet or restaurants we often didn’t have silverware or napkins readily available. But overall it’s a great place to stay! "

"The property was nice and staff was friendly. "

"Great place for families with kids "