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Hotel Carlota

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Featured image
Outdoor pool
In-room safe, laptop workspace, free WiFi
In-room safe, laptop workspace, free WiFi
In-room safe, laptop workspace, free WiFi

Overview of Hotel Carlota

Hotel Carlota

3.5 out of 5

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

  • Popular LocationPaseo de la Reforma1 min walk
  • Popular LocationThe Angel of Independence Monument10 min walk
  • Popular LocationMonument to the Revolution16 min walk
  • AirportMexico City, Distrito Federal (MEX-Mexico City Intl.)26 min drive

Choose dates to view prices

About this area

Mexico City

Located in Mexico City, Hotel Carlota is in the business district and near a metro station. Paseo de la Reforma and Palacio de Bellas Artes are notable landmarks, and the area's natural beauty can be seen at Chapultepec Park and Alameda Central. Looking to enjoy an event or a game? See what's going on at Auditorio Nacional or Arena Mexico.
Popular Location

What's nearby

  • Paseo de la Reforma - 1 min walk
  • Reforma 222 - 7 min walk
  • U.S. Embassy - 7 min walk
  • The Angel of Independence Monument - 10 min walk
  • Monument to the Revolution - 16 min walk

Getting around

  • Mexico City Buenavista Station - 3 min drive
  • San Cosme Station - 17 min walk
  • Benito Juarez International Airport (MEX) - 26 min drive

Restaurants

  • Mezzo Mezzo - 3 min walk
  • La Bella Lulá - 4 min walk
  • Pizzería Balboa - 4 min walk
  • Koku - 4 min walk
  • Les Moustaches - 4 min walk

About this property

Hotel Carlota

3.5-star Mexico City hotel in Reforma, walk to Paseo de la Reforma
This hotel features a restaurant, an outdoor pool and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli and concierge services are on-site. All 35 rooms offer free WiFi, room service and flat-screen TVs with cable channels. Other amenities available to guests include free bottled water, laptop-compatible safes and showers.
Hotel Carlota offers 35 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. Flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Mexico City hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)

More

  • Designated smoking areas
  • Renovated entire property – May 2015

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Shower

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Free bottled water

More

  • Laptop-compatible safe
  • Laptop-friendly workspace

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay for free
Dogs welcome
2 per room (up to 29 lbs/13 kg)

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: MXN 1392 per vehicle (roundtrip, maximum occupancy 2)
  • Airport shuttle fee per child: MXN 0 (roundtrip), (up to 3 years old)
  • Pet deposit: MXN 1000.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Parking height restrictions apply

Property is also known as

Hotel Carlota Mexico City
Hotel Carlota
Carlota Mexico City
Hotel Carlota Hotel
Hotel Carlota Mexico City
Hotel Carlota Hotel Mexico City

Frequently asked questions

4.1
Very good
Rating 5 - Excellent. 130 out of 272 reviews
5 - Excellent 48%
Rating 4 - Good. 79 out of 272 reviews
4 - Good 29%
Rating 3 - Okay. 37 out of 272 reviews
3 - Okay 14%
Rating 2 - Poor. 16 out of 272 reviews
2 - Poor 6%
Rating 1 - Terrible. 10 out of 272 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

3/5 Okay

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

3/5 Okay

Travelled with partner
This property was just mehhh for me. I do think the pool area is beautiful but it is tiny and does look a lot better in photos of course. In other reviews, noise was mentioned a lot which I was nervous about. We didn't experience music noise from the pool area but the walls are paper thin and I could hear the exact movie the room next to us was watching and every single cough or sneeze someone did. We were meant to stay 2 nights but ended up staying for one. Also, really did not like the bathrooms. This place was cute but would not stay again.
Stayed 1 night in May 2021

3/5 Okay

Travelled with group
cool establishment, but some of the staff were not very helpful, ok service, could have been better
Stayed 2 nights in Apr 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021