Title: Casa Ofelia Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa Ofelia Hotel with a rooftop terrace, 8-minute walk to Paseo de la Reforma ![Exterior](https://images.trvl-media.com/lodging/100000000/99910000/99904800/99904713/61635bd5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property entrance](https://images.trvl-media.com/lodging/100000000/99910000/99904800/99904713/a5081cc6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Suite | Premium bedding, minibar, free WiFi, bed sheets](https://images.trvl-media.com/lodging/100000000/99910000/99904800/99904713/191c3521.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Suite | Premium bedding, minibar, free WiFi, bed sheets](https://images.trvl-media.com/lodging/100000000/99910000/99904800/99904713/555661c8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sun deck](https://images.trvl-media.com/lodging/100000000/99910000/99904800/99904713/b9ac8d51.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near Avenida Presidente Masaryk, Casa Ofelia offers an inviting atmosphere with a rooftop terrace, coffee shop/cafe, and restaurant. With in-room WiFi and helpful staff praised by previous guests for their exceptional service and location. VIP Access 9.2 Wonderful ## Popular amenities - Housekeeping - Air conditioning - Free WiFi - Restaurant VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct 31 - Nov 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=99904713&PinnedHotelID=99904713&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=99904713&PinnedHotelID=99904713&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 1 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=99904713&PinnedHotelID=99904713&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=99904713&PinnedHotelID=99904713&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=99904713&PinnedHotelID=99904713&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=99904713&PinnedHotelID=99904713&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=99904713&PinnedHotelID=99904713&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=99904713&PinnedHotelID=99904713&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 6 of 6 rooms ![Comfort Room | Premium bedding, minibar, free WiFi, bed sheets](https://images.trvl-media.com/lodging/100000000/99910000/99904800/99904713/e9c19751.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room 9.4 Exceptional 3 reviews ### Highlights Deck/patio Air conditioning Smart TV Premium bedding Rainfall showerhead Private bathroom Designer toiletries Hairdryer - 215 sq ft - Sleeps 2 - 1 Queen Bed ![Queen Room | Premium bedding, minibar, free WiFi, bed sheets](https://images.trvl-media.com/lodging/100000000/99910000/99904800/99904713/48981325.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Queen Room 8.0 Very good 1 review ### Highlights Air conditioning Smart TV Premium bedding Rainfall showerhead Private bathroom Designer toiletries Hairdryer Local meal delivery service - 301 sq ft - Sleeps 2 - 1 Queen Bed ![King Room | Premium bedding, minibar, free WiFi, bed sheets](https://images.trvl-media.com/lodging/100000000/99910000/99904800/99904713/ff7633ba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### King Room 9.0 Wonderful 4 reviews ### Highlights Air conditioning Smart TV Premium bedding Rainfall showerhead Private bathroom Designer toiletries Hairdryer Local meal delivery service - 301 sq ft - Sleeps 2 - 1 King Bed ![Classic Suite | Premium bedding, minibar, free WiFi, bed sheets](https://images.trvl-media.com/lodging/100000000/99910000/99904800/99904713/479916de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Suite 10.0 Exceptional 2 reviews ### Highlights Deck/patio Air conditioning Smart TV Premium bedding Rainfall showerhead Private bathroom Designer toiletries Hairdryer - 323 sq ft - Sleeps 2 - 1 King Bed ![Deluxe Suite | Premium bedding, minibar, free WiFi, bed sheets](https://images.trvl-media.com/lodging/100000000/99910000/99904800/99904713/191c3521.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite 8.0 Very good 1 review ### Highlights Air conditioning Smart TV Premium bedding Rainfall showerhead Private bathroom Designer toiletries Hairdryer Microwave - Sleeps 2 - 1 King Bed ![Master Suite | Premium bedding, minibar, free WiFi, bed sheets](https://images.trvl-media.com/lodging/100000000/99910000/99904800/99904713/w6027h4014x7y0-90e689ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite 10.0 Exceptional 1 review ### Highlights Deck/patio Air conditioning Smart TV Premium bedding Rainfall showerhead Private bathroom Designer toiletries Hairdryer - Sleeps 2 - 1 King Bed ## You may also like Ad ![Reception](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/115000000/114160000/114153800/114153761/45da9231_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### ULIV Pulse Roma - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMexico-City-Hotels-Casa-Ofelia.h99904713.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMexico-City-Hotels-Casa-Ofelia.h99904713.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.43268%2C-99.19739&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=oEGz2amUWfKIkFYcitIyjT_tTYg=) 129 Anatole France Polanco III Sección, Mexico City, CDMX, 11550 #### What's nearby - Avenida Presidente Masaryk - 1 min walk - 0.0 miles - Antara Polanco - 10 min walk - 0.6 miles - Auditorio Nacional - 12 min walk - 0.7 miles - Parque Zoologico de Chapultepec - 13 min walk - 0.8 miles - Angel of Independence Monument - 5 min drive - 2.6 miles #### Getting around - Mexico City Fortuna Station - 9 min drive - Polanco Station - 9 min walk - Benito Juarez International Airport (MEX) - 33 min drive #### Restaurants - ‪La Casa del Pastor - ‬2 min walk - ‪Klein’s - ‬2 min walk - ‪Starbucks - ‬2 min walk - ‪Matisse - ‬1 min walk - ‪Niddo café - ‬1 min walk ## About this property ### Casa Ofelia Upscale hotel near Paseo de la Reforma Close to Antara Polanco and Auditorio Nacional, Casa Ofelia provides a rooftop terrace, a coffee shop/cafe and a restaurant. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - Local meal delivery service, smoke-free property and outdoor furniture - Luggage storage - Guest reviews give top marks for the helpful staff and location Room features All guest rooms at Casa Ofelia have perks, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and minibars. More conveniences in all rooms include: - Bathrooms with rainfall showers and designer toiletries - 32-inch Smart TVs with cable channels - Wardrobes/cupboards and daily housekeeping ## Similar properties ![The Royalty Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/77000000/76680000/76670800/76670724/e51d004c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### UTOPIC Campos Elíseos by ULIV Polanco - Breakfast included - Spa - Free WiFi - Bar 9.4 Exceptional 606 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=76670724&PinnedHotelID=76670724&HadPinnedHotel=true®ionId=-1&adults=2) ![3 restaurants, breakfast, lunch, dinner served; Latin American cuisine ](https://images.trvl-media.com/lodging/1000000/30000/23400/23360/45302223.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Regency Mexico City Polanco - Pool - Spa - Pet-friendly - Parking included 9.4 Exceptional 1,284 reviews £198 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=23360&PinnedHotelID=23360&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/16000000/15050000/15047100/15047058/cded526d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Wild Oscar Polanco - Free WiFi - Restaurant - Air conditioning - Laundry 9.6 Exceptional 470 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=15047058&PinnedHotelID=15047058&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Studio Suite, 1 King Bed, Balcony | Balcony](https://images.trvl-media.com/lodging/119000000/118070000/118068100/118068040/d3463de7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lamartine Boutique Hotel Polanco Polanco - Breakfast included - Spa - Free WiFi - Air conditioning 8.8 Excellent 46 reviews £233 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=118068040&PinnedHotelID=118068040&HadPinnedHotel=true®ionId=-1&adults=2) ![5 restaurants, breakfast, lunch, dinner served; 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local and international cuisine ](https://images.trvl-media.com/lodging/97000000/96270000/96267600/96267534/ff9a0396.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kimpton Virgilio by IHG Polanco - Pool - Pet-friendly - Free WiFi - Restaurant 9.6 Exceptional 47 reviews £330 includes taxes & fees 17 Nov - 18 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=96267534&PinnedHotelID=96267534&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - A coffee shop/cafe - A restaurant ### Restaurants on site - Niddo Cafè ### Conveniences - Limited-hour front desk - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (daily) ### Outdoors - Outdoor furniture - Rooftop terrace ### Spa - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 4 steps to reach entrance - Upper floors accessible by stairs only ### More - Communal living room - Smoke-free property ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Bathtub or shower - Designer toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch smart TV with cable channels ### Food and drink - Espresso maker - Meal delivery service - Minibar ### More - Air conditioning ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions The front desk is open daily from 9:00 AM - 8:00 PM Front desk staffed during limited hours ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children 11 and younger are not allowed at this property; all guests older than 11 are welcome ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Children 11 years old and younger are not permitted at this property No pets and no service animals are allowed at this property ### Property is also known as Casa Ofelia Hotel Casa Ofelia Mexico City Casa Ofelia Hotel Mexico City ## Frequently asked questions ### Is Casa Ofelia pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Casa Ofelia? > This property doesn't offer parking. ### What time is check-in at Casa Ofelia? > Check-in start time: 3:00 PM; check-in end time: anytime. ### What time is check-out at Casa Ofelia? > Checkout is at 11:00 AM. ### Where is Casa Ofelia located? > Located in Polanco, this hotel is within a 10-minute walk of Avenida Presidente Masaryk and Paseo de la Reforma. Chapultepec Park and Antara Polanco are also within 15 minutes. Polanco Station is 9 minutes by foot and Auditorio Station is 18 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Casa Ofelia Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 112 8 - Good 15 6 - Okay 10 4 - Poor 4 2 - Terrible 5 ### 9.4/10 Cleanliness ### 9.2/10 Staff & service ### 8.8/10 Amenities ### 9.2/10 Property conditions & facilities ### 9.4/10 Eco-friendliness ### 10/10 Excellent #### Claudia E 21 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful place to stay. We loved the hotel, is a small unique and beautiful place with a nice coffee house next door. The best coffee we had in our stay. Absolutely we will come back again. ##### Claudia E Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Navid 20 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great value! ##### Navid Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Isabel 11 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was lovely. The rooftop had a coffee station and snacks available which was nice to enjoy while working. 10/10 recommend. :) ##### Isabel Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Kathleen 29 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Stay! Loved this hotel. Very comfortable, safe. Great neighborhood. So many restaurants and parks in both directions. ##### Kathleen Stayed 6 nights in May 2025 ### 10/10 Excellent #### Mina 26 May 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff members were very nice and we had a great experience there!!!! The location is amazing and there are so many nice restaurants in the neighborhood. ##### Mina Stayed 3 nights in May 2025 ### 8/10 Good #### Ricardo 12 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Everything great, just 2 things we didn't like: - The bathroom ridiculous small - We didn't like the bed (this is personal) ##### Ricardo Stayed 4 nights in May 2025 ### 10/10 Excellent #### Erika Perez Grovas 25 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Spacious ##### Erika Perez Grovas Stayed 1 night in Apr 2025 ### 10/10 Excellent #### filipe 19 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, quiet street and good restaurants around. ##### filipe Stayed 3 nights in May 2024 ### 10/10 Excellent #### Christian 6 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect hotel in Polanco Perfect spot in Polanco. Hotel is located near restaurants and stores and has the perfect atmosphere. ##### Christian Stayed 4 nights in Aug 2024 ### 10/10 Excellent #### Rebecca 24 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities nice place to stay in a great neighborhood. first time ataying in polanco, will be back ##### Rebecca Stayed 2 nights in May 2024 ### 10/10 Excellent #### Arturo 28 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a wonderful boutique hotel with tons of restaurants within 5 minutes walking, and in the heart of Polanco. The staff are very helpful, and the rooms are really nice. ##### Arturo Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Adrian 3 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A perfect place to enjoy and rest in one of the best locations in Mexico City ##### Adrian Stayed 5 nights in Jan 2024 ### 10/10 Excellent #### Harry 14 Feb 2024 Liked: Amenities Very stylish with excellent staff. ##### Harry Stayed 4 nights in Feb 2024 ### 8/10 Good #### Joseph 16 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property itself is lovely. Great location and very nice to have the coffee shop right near. ##### Joseph Stayed 5 nights in Feb 2024 ### 10/10 Excellent #### Benjamin 27 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hidden quiet gem in Polanco Great location and wonderful space. Vey walkable and safe. ##### Benjamin Stayed 3 nights in Jan 2024 ### 8/10 Good #### Michael 17 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful room and great price. Only issue was hotel water. ##### Michael Stayed 1 night in Feb 2024 ### 10/10 Excellent #### fatima 27 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Would book again Amazing location. Great place! My room had no AC so it was a bit warm at night ##### fatima Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### Carmen 4 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love the property! Nice and modern with an organic flare. The manager was very attentive and compliant. The room was very clean, and nice. I would come back for sure. ##### Carmen Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Claudine 22 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities More light in the bathroom and another mirror maybe in the room ##### Claudine Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Joseph 27 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities I usually stay at the Presidente Intercontinental when I travel to Mexico on business but because I booked my trip last minute the cost per night was ridiculous as were all the other business traveler hotels. This was completely different, small property on a quiet and safe street. Nice cafe next door, friendly and accommodating manager/owner.. not all rooms have desks but they offered to bring one to my room… a lot of restaurants within walking distance.. I thought it was a nice change and will be back… ##### Joseph Stayed 2 nights in Feb 2024 ### 8/10 Good #### Ze 17 Jan 2024 Liked: Cleanliness, room comfort #### Rather than saying a hotel, it is an airbnb Rather than saying it is a hotel, an airbnb is more appropriate. There is no front desk to check in, only a 24-hour security guard who speaks only Spanish. Due to weather reasons, the flight was canceled. I checked in on the second day of the reservation and I left a message to the property manager beforehand. Even so, upon arrival, the entire building was without water and electricity, and the door battery was dead, making it impossible to open the door. The next day, they encountered a circuit problem in the building and the Wi-Fi did not work. The room did not have the air conditioner, so I contacted the property manager and she sent a heater. At the same time, the property manager cannot respond to guest needs in a timely manner like the hotel front desk. Everything els is good like location. ![](https://a.travel-assets.com/ugc/hotel-reviews/9A93E384D9030ABB6F986326A534AFCEED5B7C201705454089777.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C7074384E858C87D154B07899C24A9F0B1562A3E1705454089792.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1743B84D4C6663C27272D32F266FA268BE5A87591705454089782.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ze Stayed 3 nights in Jan 2024 ### 4/10 Poor #### YUER 15 Feb 2024 Liked: Property conditions & facilities Disliked: Staff & service, amenities My experience at Casa Ofelia in Jan 2023 was quite disappointing overall. My flight to CDMX was cancelled 2 days prior to my departure and I had to arrive a day later, so I wanted to reach out and let the hotel know about my late arrival. However both Expedia and myself had a very hard time getting in touch with people in charge. The hotel manager never picked up the phone, and the front desk staff barely spoke any English and was unable to assist. This made me very nervous about my approval. Luckily when I got to the hotel the front desk staff was able to check me in at least. However my suite was way smaller than what’s shown in the pictures. And it wasn’t even a suite - no separate living/bedroom area and it’s smaller than most of the hotel “rooms” I’ve stayed in. One of the shower towels had a huge dark stain on it. And during my stay the hotel manager finally responded to me and offered to refund my first night charge - which I thought was a nice gesture. However it’s now been one whole month since the manager first promised me that and after numerous follow-ups I still haven’t got the refund. The manager kept making excuses and blaming their system saying the refund process takes a long time. At this point I’ve just accepted that my refund would never come. I guess the only good things I’ve enjoyed with this property were the location and the cafe. The hotel itself was quite a let-down. ##### YUER Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Luis Eduardo Fernandez 21 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Extremely well located boutique hotel in the heart of Polanco (Polanquito). Normally when I’m in the city I stay with friends but this time opted to find my own accommodation and this property did not disappoint. There are plenty of dining options in the immediate vicinity(within a couple hundred feet walking distance) including the well known Niddo Café which is part of the property and immediately downstairs. Very quiet and safe area with good police presence safeguarding locals and tourists as well. The staff was extremely friendly and accommodating at all times — all the way from the front desk manager(Arturo, who’s a gem of a person, always smiling and happy to help with anything), to the housekeeping team, and security guards. Overall had a phenomenal stay with a few minimal observations, remarks and comments that I will share directly with the management team of the property. ![](https://a.travel-assets.com/ugc/hotel-reviews/d43d71c1-3997-4c95-a454-111b6b54c19b-1761006079233.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Luis Eduardo Fernandez Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### CESAR 19 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very friendly staff, very clean and excellent location. ##### CESAR Stayed 3 nights in Oct 2025 ### 8/10 Good #### Victor 17 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice for a boutique hotel, could improve look and cleaning. Overall nice experience and staff was awesome ##### Victor Stayed 4 nights in Oct 2025 ## Expedia's Latest Trends ### Hotels > [Hotel Indigo Krakow - Old Town by IHG](https://www.expedia.co.uk/Krakow-Hotels-Hotel-Indigo-Krakow-Old-Town.h15438301.Hotel-Information) > > [TravelodgeUK Hotels in Lowestoft](https://www.expedia.co.uk/Lowestoft-Hotels-Travelodge-UK.0-0-d5630--bTravelodgeUK.Travel-Guide-Filter-Hotels) > > [NH Collection Mexico City Reforma](https://www.expedia.co.uk/Mexico-City-Hotels-NH-Collection-Mexico-City-Reforma.h243.Hotel-Information) > > [The Florian Amsterdam Schiphol Airport, WorldHotels Crafted](https://www.expedia.co.uk/Amsterdam-Hotels-The-Florian.h66891527.Hotel-Information) > > [Barceló México Reforma](https://www.expedia.co.uk/Mexico-City-Hotels-Barcelo-Mexico-Reforma.h25798.Hotel-Information) > > [MGM Hôtels & Résidences – Résidence Le Cristal de Jade](https://www.expedia.co.uk/Chamonix-Mont-Blanc-Hotels-Le-Cristal-De-Jade.h16200987.Hotel-Information) > > [NH Collection Mexico City Airport T2](https://www.expedia.co.uk/Mexico-City-Hotels-NH-Collection-Mexico-City-Airport-T2.h2885057.Hotel-Information) > > [TRYP by Wyndham Mexico City World Trade Center Area](https://www.expedia.co.uk/Mexico-City-Hotels-TRYP-By-Wyndham-Mexico-City-World-Trade-Center-Area-Hotel.h10368403.Hotel-Information) > > [Hotels in St. Kitts and Nevis](https://www.expedia.co.uk/Destinations-In-St-Kitts-And-Nevis.d130.Hotel-Destinations) > > [The Gaydon B&B](https://www.expedia.co.uk/Lytham-St-Annes-Hotels-The-Gaydon-BB.h20290837.Hotel-Information) > > [All-Inclusive Hotels in Koh Kong](https://www.expedia.co.uk/Destinations-In-Koh-Kong-All-Inclusive-Hotel.0-0-d3000652176-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Kyo-machiya Stay WAKA Fushimiinari-tei](https://www.expedia.co.uk/Kyoto-Hotels-Kyo-Machiya-Stay-WAKA-Fushimiinari-Tei.h12622986.Hotel-Information) > > [Terradimare Resort & Spa](https://www.expedia.co.uk/San-Teodoro-Hotels-Terradimare-Resort-Spa.h3272671.Hotel-Information) > > [Hyatt Place London City East](https://www.expedia.co.uk/London-Hotels-Hyatt-Place-London-City-East.h60903297.Hotel-Information) > > [Club Hotel Pineta - All Inclusive](https://www.expedia.co.uk/Marmaris-Hotels-Club-Hotel-Pineta-All-Inclusive.h1367652.Hotel-Information) > > [Hotels in York](https://www.expedia.co.uk/York-Hotels.d5489.Travel-Guide-Hotels) > > [Hipotels Natura Palace - Adults only](https://www.expedia.co.uk/Yaiza-Hotels-Hipotels-Natura-Palace-Adults-Only.h1468176.Hotel-Information) > > [Hotels in Bohol](https://www.expedia.co.uk/Destinations-In-Bohol.d6138623.Hotel-Destinations) > > [Courtyard Mexico City Airport](https://www.expedia.co.uk/Mexico-City-Hotels-Courtyard-Mexico-City-Airport.h4818555.Hotel-Information) ### Flights > [Flights from London (LHR) to Bengaluru (BLR)](https://www.expedia.co.uk/lp/flights/lhr/blr/london-to-bengaluru) > > [Israir](https://www.expedia.co.uk/Israir-Flights.c6H.Travel-Guide-Airlines) > > [Flights from Manchester (MAN) to Málaga (AGP)](https://www.expedia.co.uk/lp/flights/man/agp/manchester-to-malaga) > > [Flights from London (LCY) to Rotterdam (RTM)](https://www.expedia.co.uk/lp/flights/lcy/rtm/london-to-rotterdam) > > [Flights from ROM-All Airports to LON-All Airports](https://www.expedia.co.uk/lp/flights/rom/lon/rome-to-london) ### Cars > [Car hire in Isle of Skye](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Isle-Of-Skye.d6131920.Car-Hire-Guide) > > [Car hire in Clacton-on-Sea](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Clacton-On-Sea.d182491.Car-Hire-Guide) ### Packages > [Westfield Broadmarsh Shopping Centre](https://www.expedia.co.uk/Westfield-Broadmarsh-Shopping-Centre-Nottingham-City-Centre.d6187266.Attraction) ### Holiday Rentals > [Moraira Holiday Rentals](https://www.expedia.co.uk/Moraira-Holiday-Rentals.d6130306.Travel-Guide-HolidayRentals)