5/5 Excellent
Verified traveller
31 Aug 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Overview of Hotel La Citadelle Metz-MGallery
Photo gallery
4.3/5 Excellent
Guests rated this property 4.6/5 for cleanliness.
Popular amenities
- Free WiFi
- Pet Friendly
- Air conditioning
- Restaurant
- Breakfast Available
- Business Services
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- Hand sanitiser provided
Explore the area
Arsenal de Metz1 min walk
Porte Serpenoise3 min walk
Place de la Republique3 min walk
Metz (ETZ-Metz - Nancy - Lorraine)28 min drive
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About this area
Metz
Located in Metz, Hotel La Citadelle Metz-MGallery is in the city centre and near the airport. Metz Cathedral and Porte des Allemands are notable landmarks, and some of the area's activities can be experienced at Villa Pompei and Snowhall Amneville. Consider Galaxie Mega Hall for a night out, and don't miss Walygator Park if you're travelling with kids. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's quiet location.
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What's nearby
- Arsenal de Metz - 1 min walk
- Porte Serpenoise - 3 min walk
- Place de la Republique - 3 min walk
- Metz Palais de Justice - 6 min walk
- Metz Cathedral - 10 min walk
Getting around
- Metz Station - 10 min walk
- Metz (ETZ-Metz - Nancy - Lorraine) - 28 min drive
Restaurants
- La Réserve — 1 min walk
- Taverne Karlsbräu - 4 min walk
- Le Petit Mona - 4 min walk
- Crêperie Le Saint Malo - 6 min walk
- Kristal Palace - 6 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)
Social distancing
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi and wired Internet
Parking and public transport
- Self parking: EUR 15.00 per night
Food and drink
- Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–11:00 AM on weekends: EUR 20 per person
- 1 restaurant
- 1 bar
- Room service available
Things to do
- Shopping
Family friendly
- Babysitting/childcare (surcharge)
- Dry cleaning service
- Free cots/infant beds
- Laundry facilities
- Rollaway/extra beds (surcharge)
- Sofa bed
- Soundproofed rooms
Conveniences
- Lift
- Free newspapers in reception
- Front-desk safe
- Gift shop/newsstand
- Library
- Water dispenser
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
Languages spoken
- English
- French
- German
- Spanish
Business services
- Computer station
- Meeting rooms
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- Grab bar near toilet
- In-room accessibility
- Raised toilet seat
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible path to lift
- Wheelchair-accessible public bathroom
- Wheelchair-accessible registration desk
More
- Books
- Smoke-free property
Room amenities
Bedroom
- Climate control (air conditioning)
- Blackout drapes/curtains
- Double sofa bed
- Free cots/infant beds
- Linens
- Pillow-top mattress
- Premium bedding
- Rollaway/extra beds (surcharge)
Bathroom
- Bathrobes
- Designer toiletries
- Hairdryer
- Towels
Entertainment
- TV channels
- Plasma TV
- Premium channels
Food and drink
- Coffee/tea maker
- Electric kettle
- Espresso maker
- Free bottled water
- Minibar
More
- Connecting rooms available
- Electrical adapters/chargers
- Free international calls
- Free local calls
- Free long-distance calls
- Free newspapers
- Guidebooks/recommendations
- Individually decorated
- Individually furnished
- Iron/ironing board (on request)
- Laptop-friendly workspace
- Phone
- Restaurant dining guide
- Safe
- Slippers
- Soundproofing
See similar properties
Policies
Check-in
Check-in from 3:00 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
Express check-out
Special check-in instructions
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must provide a valid photo identity card.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Renovations and closures
Due to COVID-19, this property’s food and beverage options may be limited.
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of EUR 20.00 per pet, per night
Food and water bowls are available
Children and extra beds
Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for EUR 15.0 per night.
Free cots (infant beds)
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: EUR 2.53 per person, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: EUR 20 per person (approximately)
- Self-parking fee: EUR 15.00 per night (in/out privileges)
- Pet fee: EUR 20.00 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
- Rollaway bed fee: EUR 15.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
National rating
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.
Property is also known as
Citadelle Hotel Metz
Citadelle Metz
Citadelle Metz Hotel
Hotel Citadelle Metz
Hotel Metz Citadelle
La Citadelle Metz
Metz Citadelle
Metz Hotel Citadelle
La Citadelle Hotel Metz
Hotel Citadelle Metz M Gallery
Hotel Citadelle M Gallery
Citadelle Metz M Gallery
Citadelle M Gallery
Citadelle Metz Mgallery Metz
Hotel La Citadelle Metz-MGallery Metz
Hotel La Citadelle Metz-MGallery Hotel
Hotel La Citadelle Metz-MGallery Hotel Metz
Hôtel La Citadelle Metz MGallery By Sofitel
Frequently asked questions
4.3
Excellent
4.6/5
Cleanliness
4.3/5
Staff & service
4.0/5
Amenities
4.4/5
Property conditions & facilities
5/5 Excellent
Robert
21 Aug 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 2 nights in Aug 2019
5/5 Excellent
Jean-Pierre
11 Aug 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
3/5 Okay
Verified traveller
Travelled with family, Travelled with pets
10 Aug 2019
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2019
5/5 Excellent
Robert
9 Aug 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for exploring Metz
Stayed 1 night in Aug 2019
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