Overview of Hotel La Citadelle Metz-MGallery

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Premium bedding, pillow top beds, minibar, in-room safe
Premium bedding, pillow top beds, minibar, in-room safe
Premium bedding, pillow top beds, minibar, in-room safe
Premium bedding, pillow top beds, minibar, in-room safe

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet Friendly
  • Air conditioning
  • Restaurant
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationArsenal de Metz1 min walk
    Popular LocationPorte Serpenoise3 min walk
    Popular LocationPlace de la Republique3 min walk
    AirportMetz (ETZ-Metz - Nancy - Lorraine)28 min drive
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About this area


Located in Metz, Hotel La Citadelle Metz-MGallery is in the city centre and near the airport. Metz Cathedral and Porte des Allemands are notable landmarks, and some of the area's activities can be experienced at Villa Pompei and Snowhall Amneville. Consider Galaxie Mega Hall for a night out, and don't miss Walygator Park if you're travelling with kids. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's quiet location.
Visit our Metz travel guide
Popular Location

What's nearby

  • Arsenal de Metz - 1 min walk
  • Porte Serpenoise - 3 min walk
  • Place de la Republique - 3 min walk
  • Metz Palais de Justice - 6 min walk
  • Metz Cathedral - 10 min walk

Getting around

  • Metz Station - 10 min walk
  • AirportMetz (ETZ-Metz - Nancy - Lorraine) - 28 min drive


  • La Réserve — 1 min walk
  • Taverne Karlsbräu - 4 min walk
  • Le Petit Mona - 4 min walk
  • Crêperie Le Saint Malo - 6 min walk
  • Kristal Palace - 6 min walk

About this property

Hotel La Citadelle Metz-MGallery

Family-friendly Metz hotel in Metz-Centre – Ancienne Ville, near Metz Cathedral
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 68 soundproofed rooms provide free WiFi, free wired Internet and pillowtop beds. Conveniences include sofa beds and coffee makers, and guests will appreciate thoughtful touches such as espresso makers and bathrobes.
Hotel La Citadelle Metz-MGallery offers 68 forms of accommodation with minibars and espresso makers. This individually decorated and furnished accommodation includes double sofa beds. Pillowtop beds feature premium bedding. Plasma televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking: EUR 15.00 per night

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–11:00 AM on weekends: EUR 20 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Shopping

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Sofa bed
  • Soundproofed rooms


  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • Computer station
  • Meeting rooms


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk


  • Books
  • Smoke-free property

Room amenities


  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Double sofa bed
  • Free cots/infant beds
  • Linens
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)


  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Towels


  • TV channels
  • Plasma TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar


  • Connecting rooms available
  • Electrical adapters/chargers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Free newspapers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing

See similar properties



Check-in from 3:00 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must provide a valid photo identity card.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk


Pets are allowed for an extra charge of EUR 20.00 per pet, per night
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for EUR 15.0 per night.
Free cots (infant beds)

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.53 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 20 per person (approximately)
  • Self-parking fee: EUR 15.00 per night (in/out privileges)
  • Pet fee: EUR 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Citadelle Hotel Metz
Citadelle Metz
Citadelle Metz Hotel
Hotel Citadelle Metz
Hotel Metz Citadelle
La Citadelle Metz
Metz Citadelle
Metz Hotel Citadelle
La Citadelle Hotel Metz
Hotel Citadelle Metz M Gallery
Hotel Citadelle M Gallery
Citadelle Metz M Gallery
Citadelle M Gallery
Citadelle Metz Mgallery Metz
Hotel La Citadelle Metz-MGallery Metz
Hotel La Citadelle Metz-MGallery Hotel
Hotel La Citadelle Metz-MGallery Hotel Metz
Hôtel La Citadelle Metz MGallery By Sofitel

Frequently asked questions

Can I cancel my reservation for free at Hotel La Citadelle Metz-MGallery and receive a full refund?
Yes, Hotel La Citadelle Metz-MGallery offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel La Citadelle Metz-MGallery cancellation policy on our site for more details about any exclusions or requirements.
Is Hotel La Citadelle Metz-MGallery pet-friendly?
Yes, pets are allowed at this property. There's a fee of EUR 20.00 per pet, per night.
How much is parking at Hotel La Citadelle Metz-MGallery?
Self-parking is available for EUR 15.00 per night.
What time is check-in at Hotel La Citadelle Metz-MGallery?
Check-in is from 3:00 PM - midnight. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Hotel La Citadelle Metz-MGallery?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Where is Hotel La Citadelle Metz-MGallery located?
This family-friendly Metz hotel is located near the airport, within 1 mi (2 km) of Metz Cathedral, Centre Pompidou-Metz and Porte des Allemands. Walygator Park and Amneville Zoo are also within 16 mi (25 km). Metz Station is 10 minutes by foot.
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place! The bathroom was great, I loved the tub. The breakfast was nice and the beds comfortable. I would stay there again. We stayed two nights. Well worth it.
Stayed 1 night in Aug 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location, large rooms, great bathroom and excellent breakfast at hotel.
Stayed 2 nights in Aug 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

3/5 Okay

Travelled with family, Travelled with pets
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service
Parking and access to the hotel is easy. We had travelled 8 hours when we arrived at lunchtime to be told check in was 3pm. Whilst we appreciated that was the published time we asked whether there was a chance one of our 2 rooms would be available earlier when we were told no it would be strictly 3pm. Disappointing attitude. We asked for connecting rooms travelling with our 2 kids, whilst our children had a room with a connecting door, we were not allocated the room next door. Although we had prepaid our full stay and made clear we were paying cash for any extras when taken, Reception insisted to pre authorise the cards for £300. Appreciated the necessity to preauth but not this value. When ordering drinks in the evening asked for cider which was not available so ordered Riesling (also not available) and Merlot, which was misunderstood and a white wine served instead. All felt somewhat unfriendly at the bar and an inconvenience as we chose to take drinks to our room as not allowed in the bar with our dog. No big issues overall but had expected more helpful service and some warmth and friendliness from this hotel chain considering previous positive stays at Strassbourg and elswhere. Disappointed...
Stayed 1 night in Aug 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for exploring Metz
Located in a great part of town, the Citadelle is in an ancient building. The rooms are spacious and comfortable. Staff are friendly. And the breakfast is excellent - unlike some other places we've been. I would mention that drinks in the bar are ridiculously expensive. Oh, and you can park safely right outside for just 15 euro
Stayed 1 night in Aug 2019

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