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Reviews of Reef Yucatan Hotel and Convention Center

3.5 out of 5
Reef Yucatan Hotel and Convention Center
Km. 35.6 Carretera Progreso-Telchac, Telchac Puerto, YUC

Reviews

7.6

Good

Rating 10 - Excellent. 164 out of 497 reviews" "
Rating 8 - Good. 157 out of 497 reviews" "
Rating 6 - Okay. 83 out of 497 reviews" "
Rating 4 - Poor. 53 out of 497 reviews" "
Rating 2 - Terrible. 40 out of 497 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jakub

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2024

4/10 Poor

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
No son claras las reglas de pet friendly en la pagina de expedia, tuve cargos extra, las filas para el buffet largas, la comida de baja calidad, olor a drenaje por reparaciones
Stayed 2 nights in Apr 2024

10/10 Excellent

akhil

Stayed 1 night in Mar 2024

10/10 Excellent

Geraldine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!! Great service and staff very friendly. Great food. Pools also were enjoyed by all ages
Stayed 1 night in Feb 2024
Response from Hotel Reef Yucatán on 19 Mar 2024
Hello! We are very glad that you have enjoyed the comforts of our hotel. We hope to see you soon.

10/10 Excellent

Gerardo De, Flower Mound

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. Not many staff members spoke english. Food services were wierd hours and nobody at the desk when i had a early departure plus absolutely no lighting on the stairs or anywhere making it unsafe leaving at early hours. Staff was very friendly and the food was good.
Stayed 4 nights in Jan 2024
Response from Hotel Reef Yucatán on 1 Feb 2024
Hi Shawn! We are very pleased that you have chosen us to spend a few days of rest. Thank you very much for your comments, we will work on it. We hope to see you soon!

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Shammai

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Lori

Travelled with group
Liked: Staff & service
When we left the motel to go to the airport no lightning on stairway pitch black . And walkway. Could of used some employees that spoke English
Stayed 6 nights in Oct 2023
Response from L on 6 Nov 2023
Hi Lori, we are so sorry for what happened to you. Thank you for writing to us, we will take your comments to improve your experience on your next visit. We will wait for you!

10/10 Excellent

Hector, Richmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Awesome views and extremely attentive staff. Will recommend to anyone that is looking to relax at a fair price.
Stayed 1 night in Sep 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Gerente General on 17 Mar 2023
Gracias por hospedarse con nosotros. ¡Continuaremos esforzándonos para hacer felices a nuestros huéspedes y apreciamos sus comentarios!

10/10 Excellent

Lisa, Delacour

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was an excellent place to stay. Staff was also excellent. Thank you for our stay
Stayed 9 nights in Feb 2023
Response from General Management on 6 Mar 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Clinton, Huntsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff lovely. Palapa architecture great, pool area excellent. Beach eroded. Resort is older but charming. Hurricane damage never fixed. Land beside it condo construction..
Stayed 8 nights in Feb 2023
Response from Gerente General on 27 Feb 2023
Dear Clinton:At Hotel Reef Yucatan we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day.Anything you need please do not hesitate to contact us.Sincerely, general management

10/10 Excellent

María Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, the room was recently renovated. Restaurant was varied and really good, drinks also very nice, staff was friendly, the pool was beautiful and clean, the beach was small but enjoyable, the show was also fun. Only downside was the lack of wifi in the room
Response from Gerente General on 10 Jan 2023
Dear María Carolina:At Hotel Reef Yucatan we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day.Anything you need please do not hesitate to contact us.Sincerely, general management

4/10 Poor

alejandro

Travelled with family and small children
Disliked: Staff & service
Recibí mi habitación 1 hora después y nadie me ayudó con mi equipaje.
Response from Gerente General on 10 Jan 2023
Estimado Alejandro:Nos apena leer sus comentarios acerca de su experiencia en Hotel Reef Yucatan ya que nuestro principal objetivo es facilitar lograr sus metas, tenga por seguro que trabajaremos con el área correspondiente para lograr superar con sus expectativas de la mejor manera, agradecemos mucho el tiempo que se tomó para escribirnos sus valiosos comentarios y así mismo le comento que se tomaran medidas para solucionar los puntos anteriormente mencionados.Que tenga un excelente día.Sinceramente, Gerencia General.

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was overall dirty, the area where people eat had not been clean in awhile. This property allows Carnival Cruise ships to bring up to 200 guest twice a week and each time they would arrive they would take control of all the beach chairs and throw food and drinks all over the property (the staff would wait till almost 6pm to clean up the area). There were also dogs in both the pool area and eating area. Finally, when I booked this trip it was Reserve Now, Pay later, to secure their money they charge your card up front. When I tried to leave they gave me a piece of paper indicating they would credit my account but never did, so I had to dispute this with my credit card company. Picture look fantastic but the overall view is terrible.
Response from Gerente General on 10 Jan 2023
Dear Jose:We are sorry to read your comments about your experience at Hotel Reef Yucatan since our main objective is to help you achieve your goals, rest assured that we will work with the corresponding area to better exceed your expectations, we greatly appreciate the time you spend took to write us your valuable comments and I also tell you that measures will be taken to solve the aforementioned points.Have a great day.Sincerely, General Manager.

6/10 Okay

Miguel A

Travelled with partner
To expensive for a little
Stayed 2 nights in Nov 2022
Response from Gerente General on 28 Nov 2022
Dear Miguel:We are sorry to read your comments about your experience at Hotel Reef Yucatan since our main objective is to help you achieve your goals, rest assured that we will work with the corresponding area to better exceed your expectations, we greatly appreciate the time you spend took to write us your valuable comments and I also tell you that measures will be taken to solve the aforementioned points.Have a great day.Sincerely, General Manager.

4/10 Poor

Gabriela

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
La verdad no lo recomiendo, esta lejos y el hotel deja mucho que desear, horarios muy limitados para comer, el servicio equis...
Stayed 3 nights in Nov 2022
Response from Gerente General on 23 Nov 2022
Estimado Gabriela:Nos apena leer sus comentarios acerca de su experiencia en Hotel Reef Yucatan ya que nuestro principal objetivo es facilitar lograr sus metas, tenga por seguro que trabajaremos con el área correspondiente para lograr superar con sus expectativas de la mejor manera, agradecemos mucho el tiempo que se tomó para escribirnos sus valiosos comentarios y así mismo le comento que se tomaran medidas para solucionar los puntos anteriormente mencionados.Que tenga un excelente día.Sinceramente, Gerencia General.

10/10 Excellent

Nadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were just brilliant, so friendly and accommodating. Special shout out to Alex, Reyes, Luis, Benni, Josjue and Gerardo (sorry if any names are spelt wrong!). Hotel was really great, not Riviera Maya little-US vibes - felt a lot more authentic
Stayed 7 nights in Nov 2022
Response from Gerente General on 23 Nov 2022
Dear Nadia:At Hotel Reef Yucatan we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day.Anything you need please do not hesitate to contact us.Sincerely, general management

8/10 Good

Ismael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovacion de las puertas
Stayed 4 nights in Nov 2022
Response from Gerente General on 17 Nov 2022
Estimado Ismael:En Hotel Reef Yucatán nos da gusto saber que su estancia fue de su agrado y superamos sus expectativas, continuaremos esforzándonos para que su siguiente visita sea aún mejor, agradecemos mucho el tiempo que se tomó para escribirnos sus valiosos comentarios, de igual tenga por seguro que trabajaremos con el área correspondiente mencionada para lograr superar con sus expectativas de la mejor manera, que tenga un excelente día.Sinceramente, Gerencia General.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
DO NOT STAY HERE! this is a 1 star resort at max. All inclusive? The food was what I imagine prison food is like. Beers were flat, alcohol is below bottom shelf quality. There is no internet in the rooms, barely any internet in public areas. I have stayed in multiple all inclusive, from bad to 5 star, this is the worst by far. At the cost you are paying this is not worth it
Stayed 3 nights in Nov 2022
Response from Hotel Reef Yucatán on 6 Nov 2023
Hi Lori, we are so sorry for what happened to you. Thank you for writing to us, we will take your comments to improve your experience on your next visit.

10/10 Excellent

Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice
Response from Gerente General on 11 Nov 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service
Staff was wonderful. The hotel itself needs some attention.
Response from Gerente General on 3 Nov 2022
Dear Carol:At Hotel Reef Yucatan we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day.Anything you need please do not hesitate to contact us.Sincerely, general management

2/10 Terrible

Ricardo

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We got the worst room ever had. The ac was only one option no warm water. No chairs in the room. TV channels was no working just for while. We need to ask for towels every day. This hotel needs remodeling as urgently. The bridge is falling in parts and no beach the all. The food was ok. But is pretty much the same every day. It to sad that there was a the only resort Hotel in the area. Hope really improves in all the aéreas. On price wise are highly expensive for the services and the conditions of the hotel.
Stayed 3 nights in Sep 2022
Response from Gerente General on 5 Oct 2022
Dear Ricardo:We are sorry to read your comments about your experience at Hotel Reef Yucatan since our main objective is to facilitate achieving your goals, rest assured that we will work with the corresponding area to exceed your expectations in the best way, we greatly appreciate the time you spend took to write us your valuable comments and likewise I tell you that measures will be taken to solve the aforementioned points.Have a great day.Sincerely, General Management.

10/10 Excellent

Patricia, Cambridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Sep 2022
Response from Gerente General on 12 Sept 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Elizabeth, Saint Charles

Stayed 1 night in Sep 2022

6/10 Okay

Miguel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Place is biutifull need more maintenance staff is great
Stayed 3 nights in Aug 2022
Response from Gerente General on 29 Aug 2022
Dear Miguel:At Hotel Reef Yucatan we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day.Anything you need please do not hesitate to contact us.Sincerely, general management

10/10 Excellent

Luis, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hope they extend the Wi-fi for all the rooms.
Stayed 1 night in Aug 2022
Response from Gerente General on 25 Aug 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Bonnie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the friendliness of the staff. It is a beautiful venue. The rooms are sparsely decorated but serviceable. We had water front view was amazing. There were no dressers to put your clothes away and a few hangers. We lived out of our suitcases. I wished there was a shelve in the closet and in the bathroom to put stuff.
Stayed 6 nights in Aug 2022
Response from Gerente General on 23 Aug 2022
Dear Bonnie:At Hotel Reef Yucatan we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day.Anything you need please do not hesitate to contact us.Sincerely, general management

2/10 Terrible

Miguel A

Disliked: Cleanliness, amenities, property conditions & facilities
Never make it was raining cancel my trip they don’t want to refund my money
Stayed 3 nights in Jul 2022

10/10 Excellent

Harprit

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you get there and you get Cintya at the reception you will be all good. She is very helpful and will go out of her way to help you. Mornings if you meet Victor at the egg station, he will make you smile and he’s very kind and courteous to you. David, Antonio and few other serves are always willing to get you drinks or help out in any way. Some of them know your entire family order so once you head to them they have it ready for you. Get place to spend time with family. The ocean is very calm but nice and clean. We spend 9 nights there and would definitely go back.
Stayed 9 nights in Jul 2022
Response from Gerente General on 3 Aug 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very low key resort which we like. Relaxing.
Stayed 2 nights in Jun 2022
Response from Gerente General on 6 Jul 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Jose, Pompano Beach

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
My room smelled awful. They need a smell trap on the shower.
Stayed 1 night in Jun 2022
Response from Gerente General on 30 Jun 2022
Dear Jose: We're sorry to read your comments about your experience in Hotel Reef Yucatan, because our main objective is to facilitate achieving your goals, be assured that we will work hard with the corresponding area in order to overcome your expectations in the best way, thank you very much for the time you took to write your valuable comments

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. We definitely back.
Stayed 3 nights in Jun 2022
Response from Gerente General on 27 Jun 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Food was good. Pool was clean and nice. Not very much beach. But, lots of natural sea shells.
Stayed 5 nights in Jun 2022
Response from Gerente General on 21 Jun 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

DEBORAH

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When Arriving the room was dirty and the towels were dirty and stained, they moved us to another room where the bathroom towel had smeared lipstick. The rooms and property are run down, broken light fixture in bathroom with wires hanging. The Staff was fantastic! You cant get food or water after 11 PM till 8 AM
Stayed 7 nights in May 2022
Response from Gerente General on 23 Jun 2022
Dear Deborah: We appreciate your preference for choosing us during your stay in Hotel Reef Yucatán We offer you an apology for all the incidents that occurred during your stay at Hotel Reef Yucatan, we had informed all the departments involved to take the necessary internal measures preventing a similar situation like this from recurring. Sincerely, general management

4/10 Poor

Victor

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They only had one restaurant for the hole Property and it was buffet at that also didn't get any towels my entire stay.
Stayed 2 nights in Apr 2022
Response from Gerente General on 14 May 2022
Dear Victor: We're sorry to read your comments about your experience in Hotel Reef Yucatan, because our main objective is to facilitate achieving your goals, be assured that we will work hard with the corresponding area in order to overcome your expectations in the best way, thank you very much for the time you took to write your valuable comments.

10/10 Excellent

Adrian, Merida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service all the staff, starting in the check in and then in the restaurants are willing to make you have nice vacation days
Stayed 1 night in May 2022
Response from Gerente General on 9 May 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price the hotel was decent. We did stay in one of the new rooms which had a beautiful view and comfortable beds. Deluxe included a mini fridge, blow dryer and iron. Food was buffet style, there was a good variety of different items at every meal and all was very flavorful with a nice selection of vegetarian items. The beach was pretty windy during our stay however the way the buildings were situated allowed for some wind free pool time with a view of the ocean. Staff was all friendly and attentive. Relaxing stay overall!
Stayed 4 nights in Apr 2022
Response from Gerente General on 25 Apr 2022
Dear Heather: At Hotel Reef Yucatan we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day. Anything you need please do not hesitate to contact us. Sincerely, general management

6/10 Okay

William

Stayed 2 nights in Mar 2022

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very quiet and clean
Stayed 1 night in Feb 2022
Response from Gerente General on 5 Mar 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Paulina Anciola

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2022

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The road to get to the hotel was too bumpy The hotel was really nice
Stayed 1 night in Feb 2022
Response from Gerente General on 28 Feb 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic !
Great place, great food, variety of menus, staff is incredibly nice and helpful ! From waiters to room cleaning lady to check in office, cooks, every one is NICE and smily ! Do not hesitate to go to the Reef Yucatan !!!
Stayed 7 nights in Feb 2022
Response from Gerente General on 24 Feb 2022
Dear Carl: At Hotel Reef Yucatan we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day. Anything you need please do not hesitate to contact us. Sincerely, general management

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Reef Yucatan
A very nice quiet resort. The food was very good. Good variety. A little isolated but overall a very nice relaxing stay
One of the local neighnors
View from our balcony
Stayed 4 nights in Feb 2022
Response from Gerente General on 22 Feb 2022
Dear Paul: At Hotel Reef Yucatan we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day. Anything you need please do not hesitate to contact us. Sincerely, general management

10/10 Excellent

Jessica

Stayed 2 nights in Feb 2022

10/10 Excellent

RODOLFO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Reef employees went above and beyond to ensure our experience was unique! The waiter’s captain Mikey was awesome and making sure we were well attended. Same thing with the animation team inviting us to their nightly shows and daily activities We truly enjoy our time at this property and for sure will return again!
Stayed 6 nights in Jan 2022
Response from Gerente General on 8 Feb 2022
Dear Rodolfo: At Hotel Reef Yucatan we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day. Anything you need please do not hesitate to contact us. Sincerely, general management

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service
Great place great service
Stayed 1 night in Jan 2022
Response from Gerente General on 26 Jan 2022
Dear James: At Hotel Reef Yucatan we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day. Anything you need please do not hesitate to contact us. Sincerely, General Management

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed a week and had a wonderful time,the staff was great,room was clean ,ac was very cold , hotel grinds very beautiful ,we will definitely come back
Stayed 3 nights in Jan 2022
Response from Gerente General on 26 Jan 2022
Dear James: At Hotel Reef Yucatan we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day. Anything you need please do not hesitate to contact us. Sincerely, General Management

8/10 Good

Norma

Travelled with family
Liked: Cleanliness, staff & service
La propiedad necesita internet, camas nuevas , televisores nuevos , instalar refrigeradores en las evitaciones, y por último instalar luz en los caminos del hotel .
Stayed 5 nights in Jan 2022
Response from Gerente General on 18 Jan 2022
Estimada Norma: En Hotel Reef Yucatan agradecemos mucho el tiempo que se tomó para escribirnos sus valiosos comentarios, tenga por seguro que trabajaremos con el área correspondiente para lograr superar con sus expectativas de la mejor manera, así mismo le comento que se tomaran medidas para solucionar los puntos anteriormente mencionados. Que tenga un excelente día. Sinceramente, Gerencia General