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Reviews of Merida Santiago Hotel Boutique

4 out of 5
Merida Santiago Hotel Boutique
Calle 74A Num. 499 x 57 y 59A, Mérida, YUC

Reviews

10

Exceptional

Rating 10 - Excellent. 133 out of 142 reviews" "
Rating 8 - Good. 8 out of 142 reviews" "
Rating 6 - Okay. 0 out of 142 reviews" "
Rating 4 - Poor. 1 out of 142 reviews" "
Rating 2 - Terrible. 0 out of 142 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff (Michelle and Masimo) were exceptional in answering questions, booking tours, and arranging for a pleasant stay!
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet location with a 10 minute walk to restaurants and bars. Alternatively UBER is always within 5 minutes. We parked our car directly outside in a reserved space. Market, supermarkets and ATM just around the corner. Really enjoyed our 4 nights there
Stayed 4 nights in Oct 2023

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely but the staff was the best part, every one we met working behind the desk or in the restaurant was so nice and helpful!
Stayed 3 nights in Aug 2023

10/10 Excellent

Parswa

Stayed 3 nights in Mar 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing boutique hotel
Great service and the room was absolutely as advertised. Wish we had more time to spend there. Staff was great and suffered through our poor Spanish. 😳 Marisol was very helpful!!
Stayed 1 night in Feb 2023

10/10 Excellent

Gail

Stayed 5 nights in Dec 2022

10/10 Excellent

Atzela, North York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a piece of paradise in the middle of Merida. The bed and pillows were comfortable. The towels were plush, plenty of fresh drinking water. Breakfast was EXCELLENT. The only negative comment I have is about the air conditioning in the room. When we checked in, the room was on fire. And the bathroom was like a sauna. It was 37 degrees Celsius outside and they had left the window open causing the room to heat up even more. We turned on the air conditioning but it took a long time to cool down the room. The bathroom does NOT have an air vent so it stays warm all day and all night. It has a ceiling fan but it is NOT enough. When we would leave during the day, the hotel would turn off our air. For the price we paid, I expected to have a cool room waiting for me, not a sauna. This was very frustrating.
Stayed 3 nights in May 2022

10/10 Excellent

Hsiu- Hsia

Stayed 2 nights in Mar 2022

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, so helpful, and readily available. The rooms were comfortable and spacious. The breakfast and regular menu were delicious. Very easy, relaxing place to stay.
Stayed 2 nights in Jan 2022

10/10 Excellent

Amer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do appreciate all the care and attention I received along with my wife from the owner of the hotel and his staff during my stay. It’s a family atmosphere coupled with all modern amenities and very caring well trained staff. The location is very good where one can walk to Santiago park or the Plaza.
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay, everyone was very helpful and attentive. The owners take great pride on taking care of the property and the guests. The location was also great for exploring the historical district, drive to Mayan ruins, or visit cenotes. We really enjoyed our stay, and it was great supporting local business owners.
Stayed 5 nights in May 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all of the little details are so well thought out and addressed at this wonderful boutique hotel. The staff are all amazingly helpful and courteous, and the food is absolutely wonderful. I can see why it is rated by guests in the top 3 in Merida.
Stayed 2 nights in Mar 2021

10/10 Excellent

JorgeGabriel, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. Cleaned ample rooms, big shower, 2 sink vanity, comfortable bed, very quiet, fresh breakfast with delicious coffee made to order. In afternoon they offer u a complementary alcoholic beverage and delicious snacks Yucatecan style. Besides, all these great amenities, the staff and owners are there to help u with anything U need. From making dinner reservations, calling u a cab, planning a cooking class, sightseeing tours, etc. they truly make U feel at home. Cannot wait to come back.
Stayed 4 nights in Nov 2020

10/10 Excellent

IvonneMorales, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel is very nice and the best part is that the staff are very welcoming and hospitable. They have a chef who makes delicious food and very well presentation, you feel like you are in a 5 star restaurant. Rooms are beautiful and very clean I will definitely be back soon.
Stayed 1 night in Nov 2020

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Merida
Excellent people, beautiful place, great food, couldn’t be happier.
Stayed 6 nights in Oct 2020
Response from jve on 14 Oct 2020
Dear Daniel, a review short and to the point. We are delighted that we could offer you both and excellent time in Merida Santiago hotel boutique. It makes us very happy to read you like the food and the looks of the hotel as we just finished a re-modelation. Best wishes from you both form all our team.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful remodeled hotel on a quiet street. The facilities were excellent and well appointed. The service and concern for our comfort and safety regarding COVID-19 could not be any better. Our meals were delicious and had great presentation. Our walk to the central area was easy and pleasant, even late at night. Overall a very pleasant stay.
Stayed 1 night in Sep 2020

10/10 Excellent

Louise, Los Anglese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and owners and exceptional cleanliness standards especially during covid. Felt safe the whole time. Excellent food and staff and super clean accomodations. Felt more like staying at a good friends house, with service. Would highly recommend if you need a sanctuary away from home.
Stayed 6 nights in Sep 2020
Response from jve on 14 Oct 2020
Dear Louise, it was a pleasure to meet you and it is a pleasure for the whole team to read that you had a great stay in our hotel. We hope you will be back in Merida and that you come to visit us again. Best wishes from the whole team of Merida Santiago hotel boutique.

10/10 Excellent

AT, Mex City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is super! The service is way beyond stupendous, we will definitely be back!
Stayed 4 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020

10/10 Excellent

Trish, Ontario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners and staff were awesome. Informative, helpful and very accommodating. The room was very comfortable with a small private patio attached. The breakfast we were served was top notch. Dinner menu was limited but food was excellently prepared. Very small inn, such a nice change from personality lacking large hotels. Highly recommend.
Stayed 1 night in Mar 2020

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, gracious service and great food
We were sad to leave this beautiful, well-run hotel. From the minute we walked in the door, the staff served us generously, efficiently and graciously. Our luggage was in our room before we finished our welcome drinks. We opted to eat both a late lunch and dinner at the hotel restaurant because the food was outstanding and it was served next to the pool and the lush surrounding garden. The room was immaculate and well furnished, including a small refrigerator, plenty of drinking water and complimentary toiletries. Because we had to leave for the airport before the breakfast hour, the staff offered to pack sandwiches we could take with us. The owner had a taxi waiting for the airport run and got up early to help us with luggage and checkout. The location is within a short walk of the central square, cathedral and several smaller parks featuring terrific restaurants. We definitely would stay at the Merida Santiago on a future trip to the city.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay at this beautiful 6 room boutique hotel. A slight walk to central square and further to the paseo but worth the walk or a cheap cab ride. The owners Jan and Rita are excellent, very helpful and knowledgeable. Included breakfast is the best I’ve had in Mexico, fresh fruit, fruit juice and pastries made in the open kitchen daily. Simple yet intricate American or Mexican breakfast. Happy hour daily with free drink and snack. Pricey but worth it in my opinion. Will return and definitely recommend.
Stayed 2 nights in Feb 2020

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should have stayed longer...
We had the great pleasure of staying at this Boutique Hotel for 2 nights. I wish we had stayed longer! The room was beautiful with an ensuite bathroom that included a soaker tub and a large walk-in shower. The beds were very comfortable. The location was a short walk to parks and shopping. We were welcomed at a reception with a drink and snacks; a nice touch. The staff was very welcoming. A nice vibe- everyone loves working there and it shows.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and friendly. The hotel was excellent; it had every amenity we needed, was extremely clean and the food was delicious.
Stayed 5 nights in Feb 2020

10/10 Excellent

Mary, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I totally love this place and the staff was very friendly and helpful I will definitely come back again.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small well run boutique hotel in the old town. Nice pool, friendly management and staff. Great room (we stayed upstairs). Excellent locally prepared food. A bit of a walk in the heat up to the main square. Mérida is fascinating. Overall a great stay.
Stayed 4 nights in Feb 2020

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Merida.
Fantastic boutique hotel. Very friendly and helpful host. I suggest you partake in the mescal tasting with Rodrigo (Roe). He is very knowledgeable and engaging. Also the cooking class offered daily is fun and instructive. The chief David knows his stuff. The visit to the market to get our groceries was great. Lots of food at the end of it for lunch so bring your appetite.
Stayed 3 nights in Feb 2020

10/10 Excellent

Carlapk, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, large rooms with huge bath (large jacuzzi tub), really nice and helpful staff. We had keys to the front door of the hotel, so it’s like home. Fantastic food and breakfast included 👌 Parking was easy as well. Easy breezy 🌟
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2019

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

Javier, Mexico

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is actively managed by the owners Rita and Jan who are there ready to help and happy to share they knowledge of things to do in Merida and surroundings. The included breakfast is amazing! You get to chose everyday from a well designed menu. This is definitely the place to stay in the Santiago area.
Stayed 2 nights in Nov 2019

10/10 Excellent

Leo, Hercules, CA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is in a central location nearby downtown; walking distance. It’s very clean & the staff rather cordial & helpful. Food was excellent, as well as the accommodation... clean, tv & WIFI services... Overall, I was impressed with this Hotel.. Thx
Stayed 2 nights in Oct 2019

10/10 Excellent

Maricela, California

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rita and her staff are super helpful and super friendly. We were treated like family. The food and service were amazing. Clean, neat and comfortable.
Stayed 5 nights in Sep 2019

10/10 Excellent

PedroandRaqueli, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic people, kind, knowledgeable, treating us like royalty. Spectacular food with amazing creativity and very fresh ingredients. We bought an unforgettable seminar about tequila and mescal that included delightful details about mexican history. Warm, beautiful environment in the common areas. Very nice room with a huge bathroom with jacuzzi. Looking forward to going back
Stayed 2 nights in Oct 2019

10/10 Excellent

Jorge, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay, not to mention it was the best hotel out of our vacation trip. We felt very welcomed, safe and comfortable. We were given a refreshing drink as we checked in. Hotel owners recommended many places to visit shich was very helpful. They are very detail oriented to EVERYTHING. Would highly recommend this place and if we ever go back to Merida we would stay there without a doubt.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, from the moment you checkin. It was a pleasure to stay here.We definitely recommend it.During our week vacation this place was the best of all hotels we stayed at , not to mention the food was also great.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Wonderful staff and gourmet breakfast included. Location is quite convenient for walking to Plaza Grande.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Sep 2019

10/10 Excellent

P.Garcia, Houston TX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful place to relax and feel as home. Friendly staff and open to provide us any information about the cities places and events to visit.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2019

10/10 Excellent

Riche, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is in immaculate condition. The rooms are large and spacious with good air conditioning. My room was on the second level with a great view of the pool. The restaurant area, lounge and lobby are nice and not loud. The pool is nice and clean all the time.
Stayed 6 nights in Apr 2019
Response from Metzin on 22 Apr 2019
Thank you for your words, Riche. It was a pleasure having you as our guest and we look forward to see you again.

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the friendly owners to every single one in the staff treat us amazing, thank you all and keep up the good work!! See you soon, can’t wait to come back. Food and drinks where awesome from breakfast to dinner. 👏👏👏
Stayed 2 nights in Mar 2019
Response from Metzin on 3 Apr 2019
Thank you for staying with us. For all of us it was a very pleasant experience to have you as our guests and we hope to see you soon again. Wishing you both many nice travels, team Merida Santiago Hotel Boutique

10/10 Excellent

Patrick, Appleton, WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this gem in Merida!
We stayed at the Merida Santiago Hotel Boutique for 2 nights and it was fabulous. The staff was super friendly and helpful. The chef Jacob is a star and the place was very clean. I’ve stayed in thousands of hotels (really) and this one is definitely in the top 10%. It’s a small hotel with excellent service and great food.
Stayed 2 nights in Mar 2019
Response from Metzin on 20 Mar 2019
Thank you for staying with us. For all of us it was a very pleasant experience to have you as our guests and we hope to see you soon again. Wishing you both many nice travels, team Merida Santiago Hotel Boutique

10/10 Excellent

Christina E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here, it's wonderful!
Incredible experience from the moment we walked in. Hostess greeted us and offered to take our bags and poured us a glass of wine. She walked us through the city map and what sites/restaurants not to miss. When my husband and I took a break at the pool the staff asked us if we'd like anything to drink or eat. Comfortable bed and beautiful large bathroom. One thing to note is that it's a bit of a walk (maybe 20 minutes or so) to Plaza Grande, and a half hour walk to Paseo de Montejo. This did not bother us - the area is totally safe. Upon departure, the hotel knew we had an early flight, so they made us sandwiches to take on the plane. The owner also woke up early to say goodbye. Overall, super impressed and would not hesitate to recommend this hotel to anyone. We'll be back!
Stayed 1 night in Mar 2019
Response from Metzin on 20 Mar 2019
Thank you for staying with us. For all of us it was a very pleasant experience to have you as our guests and we hope to see you soon again. Wishing you both many nice travels, team Merida Santiago Hotel Boutique

10/10 Excellent

Tim, Galesville, MD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners and staff are wonderful. The location is close to sights, shopping and restaurants. The neighborhood is quiet. The hotel is immaculate and the rooms are large and very comfortable. Their food is delicious and inventive. Sitting by the pool with a glass of wine in the evening, looking at the courtyard flowers is a great way unwind after walking around the bustle of Merida. We loved staying at Merida Santiago and highly recommend it.
Stayed 9 nights in Feb 2019
Response from Jan - manager on 12 Feb 2019
We all have a really nice start of the day reading that you had a wonderful time in Merida and at the hotel. For all of us it was a very pleasant experience to have you as our guests and we hope to see you soon again. Wishing you both many nice travels, team Merida Santiago hotel boutique

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personalized service from our arrival, Rita was always ready to help.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a proved why we love to stay In Boutique hotels, because the service is so personal and kind, you never can beat that o a chain hotel. Defenetly this a hotel will came back every time if we are in Merida.
Stayed 4 nights in Dec 2018

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018