Outdoor pool

Reviews of Hotel Hacienda Merida

4 out of 5
Hotel Hacienda Merida
Calle 62 #439 x 51 y 53 Centro, Mérida, YUC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 317 out of 431 reviews" "
Rating 8 - Good. 76 out of 431 reviews" "
Rating 6 - Okay. 20 out of 431 reviews" "
Rating 4 - Poor. 10 out of 431 reviews" "
Rating 2 - Terrible. 8 out of 431 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location
Stayed 1 night in Mar 2024

10/10 Excellent

KAUSHIK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful and sincere hotel staff. The old building and architecture is preserved superbly
Stayed 3 nights in Feb 2024

10/10 Excellent

Richard

Stayed 5 nights in Jan 2024

8/10 Good

Perry

Stayed 2 nights in Feb 2024

6/10 Okay

Richard

Stayed 3 nights in Feb 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a perfect spot to start our trip. Super helpful staf and beautiful property!
Stayed 1 night in Feb 2024

2/10 Terrible

Frank

You cancelled our reservation the afternoon before we left. You booked us at Hotel Marionetas nearby. You explained that it was because the room was under construction. We went there and our name was never on their list of bookings. The room was not in construction. People were using the room. The hotel you put us in was a poor alternative. There should be zero stars on this failure on your part.
Stayed 3 nights in Jan 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Amazing pool, clean modern rooms. Great breakfast available at the hotel. The staff here are amazing. Everyone is friendly, helpful and want to make sure you are happy staying at the hotel. They really made this an enjoyable place to stay. A peaceful, calm oasis in the middle of the city. Thank you!

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
This is a gem! Amazing staff and the rooms are fantastic. One thing that seems to get overlooked in a lot of the reviews I read is a comment about the water pressure. Omg! It’s some of the best I’ve ever had. I’m the highest Marriott Bonvoy elite status and I stay in hotels well over 100 nights per year. This is something that needs to be addressed. The water pressure was just that good. Plus never ran out of hot water.
Stayed 1 night in Jan 2024

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Sandro, Spilamberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and pools were perfect! Great service and attention. Private parking a nice plus even if a couple of minutes walk away from the hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mauricio, Mexico City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, fully refurbished 100 year mansion nested just in the heart of the historical city center. Amazing staff and incredible breakfast.Free hotel parking just around the corner. Great place!! fully recommended!!
Stayed 3 nights in Dec 2023

10/10 Excellent

Rodrigo, Spanish Fork

Stayed 1 night in Nov 2023

8/10 Good

evelia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Even that I have contacted in person this property one month before, to requested to keep the same room the 4 nights that I have reserved. When I check in the refuse and put me in the smaller and more dark in the property. No amenities .
Stayed 3 nights in Oct 2023

10/10 Excellent

Ole, Atizapan de Zaragoza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet little place, with very nice staff.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mikel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place in a great area in Merida, close to the City center and Paseo Montejo
Stayed 3 nights in Oct 2023

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice colonial hotel blocks away from the historic center. The staff is excellent and very friendly. The breakfasts are high quality and the Cappuccino with fresh orange juice hit the spot. It is nice to have a quiet breakfast in a peaceful setting when your daily outing is full of loud Merida auto traffic. I would gladly return and stay at this hotel again.
Stayed 6 nights in Oct 2023

4/10 Poor

Marisol

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I like the guess service but they need to improve the facilities no refrigerator, not enough ventilation in the bathroom and schedule to use the swimming pool.
Stayed 4 nights in Sep 2023

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place !!!!!! A jewel in the middle of downtown!!! Great location, great service, the pools are amazing .. overall a great stay:)
Stayed 1 night in Sep 2023

10/10 Excellent

Michelle, Ennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in May 2023

10/10 Excellent

Mayela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Marisela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations! Lovely grounds, professional staff, clean and cozy room. I'll be back.
Stayed 4 nights in Jul 2023

10/10 Excellent

JAMES WARREN, san diego

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed in many hotels throughout México. Overall this is one of the best. Certainly equal to the best of service I have received. The staff is the friendliest I have ever encountered. Central location, parking, clean. The only thing I would have liked as an amenity is a refrigerator. Mérida is hot!! Otherwise perfect!!
Stayed 6 nights in Jun 2023

10/10 Excellent

Oscar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet with excellent ubicación.
Stayed 2 nights in Jun 2023

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much enjoyed my stay at Hotel Hacienda Mérida Centro and would definitely stay there again. I opted for a poolside suite, which was definitely worth it. The hotel was within walking distance to everything I needed, including a few vegan restaurants. As a solo traveler, I felt very safe at the hotel and walking in the general area, even at night. The hotel staff is very nice and helpful. I had arrived early in the morning after a long overnight layover, and because my room was ready, they allowed me to check in immediately, which I very much appreciated. The hotel is beautiful and felt great walking into after a long day of sightseeing.
Stayed 7 nights in May 2023

10/10 Excellent

Briceida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and staff, close to all major spots, walkable! staff was so friendly and helpful. I felt very safe and really enjoyed my stay.
Stayed 5 nights in May 2023

10/10 Excellent

Nictheha

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We loved this place! We will be coming back more often here
Stayed 4 nights in Apr 2023

10/10 Excellent

Lucia, East Palo Alto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Masoud

Travelled with family and small children
Liked: Cleanliness, staff & service
The location was walking distance from the city center. However, we did not get the room that we reserved. They made a mistake in reservation and gave us a smaller room. even though they reimburse us for the differences in price, it was very inconvenient.
Stayed 5 nights in Mar 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location. Great staff. Overall, an amazing hotel. Would recommend it and would go back.
Stayed 7 nights in Mar 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds, helpful courteous staff.
Stayed 7 nights in Feb 2023

10/10 Excellent

doryn, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were surprised at how charming and lovely the hotel is. The staff are warm, accommodating and engaging. The breakfast was delicious and inexpensive. We were disappointed that we didn’t receive the pool suite we reserved but they gave us a discount. This was the only concern.
Stayed 5 nights in Feb 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and well maintained. It’s close to everything but not in a noisy or commercial center. The staff is amazing and couldn’t be nicer or more helpful. We would recommend upgrading from a standard room. The mattress and pillows were not very comfortable. Wi-Fi connection was poor in our room, but worked well by the pool.

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hacienda hotel. Beautiful room and surroundings. Felt welcomed by everyone working there. Truly a delightful stay and would recommend to anyone staying in Merida.
Stayed 3 nights in Feb 2023

6/10 Okay

Sandra

Liked: Staff & service
Mixed feelings
I have mixed feelings about our stay. We wanted a smaller boutique like hotel with an hacienda vibe. It was a rather quaint hotel. The location was great with a beautiful setting but more attention to detail is highly needed. The water pressure was very low. It wasn't a big deal when washing your hands but taking a shower and flushing the toilet was problematic. The sounds of the plumbing at night sounded like someone was working on the system but it was only the sounds of the water in the plumbing. There was no phone in the room. This was not a problem, you simply had to walk to the front lobby for assistance. Our AC would be turned off by the housekeeper so you would come back from a hot day out, to a hot room. The cleaning was ok, the bed was neatly done, the restroom cleaned but the coffee stains from the morning coffee remained. Our cable did not work for awhile and we missed the final game of the World Cup. Again, not a big deal as we were there to explore the city but we like to watch the news or TV in general while getting ready. Staff was super friendly and helpful. The price was reasonably good but it came with some flaws during our stay. I would only stay there again if I'm in a tight budget.
Stayed 3 nights in Dec 2022

8/10 Good

Verified traveller

Liked: Staff & service
Good breakfast. Room was in the back of the hotel-no view. Room was in not great condition. Bed was comfortable.
Stayed 1 night in Dec 2022

10/10 Excellent

Vicmar

Stayed 3 nights in Dec 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022

10/10 Excellent

Nora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Service!!
Stayed 3 nights in Oct 2022

10/10 Excellent

Alma

Stayed 6 nights in Sep 2022

10/10 Excellent

geovanny, san diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice antique building but good taking care, excellent location .
Stayed 4 nights in Sep 2022

10/10 Excellent

Sonia

Stayed 4 nights in Aug 2022

10/10 Excellent

Melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in, I was welcomed with a refreshing drink and a lovely conversation with the man at the front desk. Such lovely, kind service!! The hotel was stunning and had a bar, a nice pool, and the rooms were very clean and comfortable. The bathrooms were nice and spacious, and the AC units worked really well. As for the area, it was a perfect spot. A block away from La Negrita Cantina which had an amazing band performing and great drinks at great prices. It’s also walking distance to the main downtown area filled with shops and places to eat. Would definitely love to stay here again.
Stayed 1 night in Jul 2022

10/10 Excellent

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Great location, pools, shower was excellent with pressure, ac, and staff
Stayed 9 nights in Jun 2022

10/10 Excellent

ABRAHAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

juan, virginia beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the bird chirping in the morning from my window, and very friendly staff
Stayed 3 nights in Jun 2022

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The hotel is a classic colonial building in Merida. It is beautiful and the service is outstanding. Key for my wife and I was cleanliness, and they passed with flying colors, as sheets, bathroom and all facilities were immaculate. Good breakfast, superior attention. We will definitely stay here again. Keep up the good work Albert and team.
Stayed 4 nights in Jun 2022