Agradecemos tu reciente visita, nos complace saber que disfrutaron de su estadía en Casa Bre Mar, vuelvan pronto!

Hi Benjamin, I am very sorry you were not able to fully enjoy your trip to Celestun, I guess you didn't read the destination and room descriptions you booked, nor the payment methods we advertise on platforms such as Orbitz or Expedia. Celestun is a fishing village, there are no banks in Celestun, which is why many businesses in Celestun only receive payment by cash. In the description of the room it says that it has a queen size bed and a double sofa bed. We never mentioned that there are two beds and we never received any request from you or from the platform where you booked, in the room there is hot water but we had a problem with the pipe we had to close the passage so that there was no water leakage and that is why you felt water on the floor. The fence wall that we put up is not for insecurity but rather to protect the property from animals such as dogs, cats, raccoons, opossums, etc. that in the past have fallen into the pool or scared our guests. In Celestun there are several activity options not only the boat ride, there are guided bike rides to see the salt ponds, there are bird watching tours, hiking tours, tours to Real de las Salinas, night tours to see crocodiles, a variety of restaurants offering fresh fish and seafood dishes, and a wide variety of restaurants offering fresh fish and seafood. For the same reason I believe that the reason you did not enjoy the wonderful and magical Celestun is because of the little information you had when planning your trip. Still, we thank you very much for your feedback and hope you find the magic that Yucatan has to offer.

Muchas gracias por la preferencia y la oportunidad que nos dieron para ser sus anfitriones. Deseando que en un futuro próximo tengamos el gusto de volverlos a tener en casa. Que tengan un feliz y salvo camino a su siguiente destino.

Hello! we gladly received your reservation, however, the property has some rules that have to be followed in respect for other guests. Nudity and skinny dipping in the property's pool is not allowed as well as is not allowed to scandalize the public areas, specially when other guests are around. Our staff respectfully and professionally asked to cease those attitudes but since the anwer was not positive from your side, we had to evoque our admission rights and told you kindly and respectfully that we wouldn't take the reservation and that we were accepting the cancellation for free to avoid any further bothers to both parties. We are surprised that you decided on purpose to avoid writting the full story, our staff was never rude and the other guests that were present agreed that our staff was right since they witnessed it. We suggest you to make sure what the property's rules are before booking any place in the future.

Gracias por su reseña, lamentamos que su experiencia no haya sido de su agrado. En Casa Bre Mar procuramos que todos nuestros huéspedes tengan la mejor experiencia posible, no hemos recibido quejas sobre la limpieza o los servicios durante esta temporada, cualquier inconveniente sugerimos reportarlo al personal que se encuentra en la propiedad para darle seguimiento y solución oportuna. Esperamos que nos brinde la oportunidad de poder brindarle una mejor experiencia que la que tuvo ya que nos esforzamos día a día para mejorar. Saludos!

Muchas gracias por su calificación! esperamos poder recibirle de nuevo!

Hola! realmente lamentamos que su experiencia en Casa Bre Mar no haya sido lo que esperaba, nos esforzamos a diario para que nuestros huéspedes tengan una estancia maravillosa y tranquila. Desafortunadamente el destino tiene altibajos en la energía eléctrica de forma constante y toda la comunidad se ve afectada. Por otro lado, siempre ponemos a disposición el número de teléfono y la mensajería por varios medios para comunicarse con la propiedad, además de contar con un timbre en la entrada principal. Sus comentarios serán tomados en cuenta y los usaremos para mejorar, esperando nos brinde la oportunidad de poder ofrecerle una mejor experiencia.

Muchas gracias por sus comentarios! nos alegra saber que tuvieron una experiencia maravillosa en Casa Bre Mar 3097. Esperamos verles de vuelta pronto!

Hi Michael, thank you very much for your recent visit, we apologise for the reception you received from our hostess, it is very likely that as she is not fluent in English it was misinterpreted. We will be working on training her and we will also resolve the issue of the front door. Thank you very much for your comments that give us feedback and help us to improve.

Hola Gerardo, agradecemos mucho tu pasada estancia y tu preferencia. del tema de la limpieza probablemente quien les recibio no explico correctamente, podemos hacer limpieza cada dia pero nuestra recomendacion es hacerlo por intervalos para mantener el menor contacto posible. el tema del WiFi, lamentablemnte es un problema de insfraestructura hemos querido meter señal satelital pero los proveedores aun no cuentan con las instalaciones para cubrir el area de Celestun, la poca señal que nos llega es porque el proveedor manda su señal via radio, como habras visto Celestun es un lugar muy bello pero la tecnologia es muy deficiente, pero seguiremos buscando alternativas para satisfacer esa necesidad.

Hola Mayra, muchas gracias por tu visita y por tu evaluación, nos satisface que hayas disfrutado de tu estancia con nosotros, deseando que pronto nos vuelvas a visitar.

Hola Ricardo, muchas gracias por evaluarnos, nos satisface saber que disfrutaron de su estancia con nosotros, deseamos que en un futuro próximo nos de nuevamente la oportunidad de ser sus anfitriones.

Dear Serge, thank you very much for your visit to Casa Bre Mar 3097. We wish you a pleasant stay in Yucatan and a safe return home.

Thank you very much for your past visit to Casa Bre Mar 3097. We hope you continue to have a pleasant stay in Yucatan and a safe return home.

Agradecemos mucho la preferencia, nos satisface mucho saber que tuvieron una agradable estancia en Casa Bre Mar y esperamos que en un futuro próximo nos permitan ser nuevamente sus anfitriones.

agradecemos mucho la preferencia y la oportunidad de ser sus anfitriones, nos complace mucho saber que su estancia ha sido placentera, y deseamos tenerlos de regreso en casa en un futuro próximo.