Signature Suite | In-room safe, iron/ironing board, bed sheets
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Reviews of AKEN Mind Mérida Hotel

4 out of 5
AKEN Mind Mérida Hotel
Av. Prolongación Montejo 371, Col. Benito Juarez Nte. Mérida, Mérida, YUC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 113 out of 163 reviews" "
Rating 8 - Good. 25 out of 163 reviews" "
Rating 6 - Okay. 11 out of 163 reviews" "
Rating 4 - Poor. 6 out of 163 reviews" "
Rating 2 - Terrible. 8 out of 163 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cesar Badir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias a todo el equipo, muy buen trabajo
Stayed 1 night in Feb 2024
Response from Gerencia General on 12 Apr 2024
Estimado Huésped, ¡Gracias por tomarse el tiempo para dejarnos su valiosa reseña! Nos complace saber que disfrutó de su estancia en nuestro hotel en Mérida. Su satisfacción es nuestra mayor prioridad, y nos alegra saber que nuestras instalaciones y servicios cumplieron con sus expectativas.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro. No dude en ponerse en contacto con nosotros si necesita algo más.¡Saludos cordiales!

4/10 Poor

SALVADOR

Disliked: Cleanliness
no respetaron mi reservación, mucho ruido
Stayed 4 nights in Feb 2024
Response from Jessica Cruz | Dir. Ventas on 12 Apr 2024
Estimado Salvador, ¡Gracias por tomarse el tiempo para dejarnos su valiosa reseña! Valoramos sus comentarios y los tendremos en cuenta para continuar mejorando nuestros servicios y proporcionar experiencias excepcionales a todos nuestros huéspedes.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro. No dude en ponerse en contacto con nosotros si necesita algo más.¡Saludos cordiales!

4/10 Poor

Marco

Travelled with family
Disliked: Cleanliness, staff & service
A Hotel with MANY small flaws and one BIG flaw. I wouldn't go back. Although it is very well located and the lobby façade is beautiful, I would not return due to the amount of problems and difficulties we experienced in this hotel. We arrived by car and to our surprise the entrance was very hidden and there was no place to leave the car to go to the lobby. I had to get out quickly and leave my family in the car to ask where I could park. We found out that there is no elevator from the parking garage to the lobby, it is stairs to the floor BEFORE the lobby and then elevator to the lobby. If you travel with small children and big suitcases I DO NOT RECOMMEND THIS HOTEL. Entering the bedroom, very pretty and modern but the charm disappears when you see the two desk chairs dirty and grimy. The hotel was not full and they gave us a room with a view of the machinery, no big deal But then we see the bathroom and the towels are old and falling apart and the faucet is not fixed and it feels like it will break at any moment. Already asleep we realize that there is a light that DOESN'T STOP FLASHING ALL NIGHT! We complain and they tell us: “it's a motion or fire sensor, it can't be turned off.” APPALLING! We compared it to the family room next to us and they didn't have that but their air conditioning light couldn't be turned off! Even worse. On the second day, we went for a coffee at the lobby restaurant and had two coffees and a juice and an hour later they spoke to me in my room…
Stayed 3 nights in Feb 2024

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Montserrat Del Castillo on 26 Jan 2024
Gracias por habernso elegido, nos da gusto saber que cubrimos tus expectativas.

10/10 Excellent

jhoan

Stayed 1 night in Jan 2024
Response from Montserrat Del Castillo on 20 Feb 2024
Gracias por habernos elegido, será un placer atenderte en futuras estancias!

10/10 Excellent

Chantaie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay and dog friendly.
Stayed 3 nights in Dec 2023
Response from Montserrat Del Castillo on 15 Jan 2024
Thank you for choosing us, your opinion is important to us.

10/10 Excellent

julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service!!!
Stayed 3 nights in Dec 2023
Response from Montserrat Del Castillo on 12 Dec 2023
Gracias por habernos elegido. tu opinión es importante para nosotros.

10/10 Excellent

NATASCHA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Montserrat Del Castillo on 18 Nov 2023
Thank you for choosing us, your opinion is very important for us.

10/10 Excellent

Gregory L., Canyon Country

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was more than pleased with the property and the room.
Stayed 3 nights in Oct 2023
Response from Montserrat Del Castillo on 31 Oct 2023
Thank you for choosing us; your opinion is very important for us.

10/10 Excellent

HECTOR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel Bastante agradabke y comodo No hay mucho cerca, todo en taxi
Stayed 1 night in Oct 2023
Response from Montserrat Del Castillo on 17 Oct 2023
Gracias por habernos elegido, tu opinión es importante para nosotros.

10/10 Excellent

Laura

Stayed 4 nights in Sep 2023
Response from Montserrat Del Castillo on 5 Oct 2023
Gracias por habernos elegido. Agradececemos tu opinión

10/10 Excellent

JUAN

Stayed 2 nights in Sep 2023
Response from Montserrat Del Castillo on 17 Oct 2023
Gracias por habernos elegido,tu opinión es improtante para nosotros.

10/10 Excellent

Bryana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few times and enjoy it every single time.
Stayed 1 night in Sep 2023
Response from Montserrat Del Castillo on 14 Sept 2023
Bryana; thanks for choosing us. We appreciate your comments.

8/10 Good

NATASCHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Montserrat Del Castillo on 12 Sept 2023
Gracias por habernos elegido. tu opinión es muy importante para nosotros.

10/10 Excellent

Bryana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 5th or 6th time staying here and once again excellent.
Stayed 1 night in Sep 2023
Response from Montserrat Del Castillo on 5 Sept 2023
Thanks for choosing us. your comments always are important for us.

10/10 Excellent

ZITTA

Stayed 1 night in Aug 2023
Response from Montserrat Del Castillo on 11 Sept 2023
Gracias por habernos elegido, tus retroalimentación es importante para nosotros.

10/10 Excellent

Ariani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place!!
Stayed 6 nights in Jul 2023
Response from Montserrat Del Castillo on 9 Aug 2023
Thank you for choosing us, your opinion is very important to us.

10/10 Excellent

Humberto, Whittier

Travelled with group
N/a
Stayed 4 nights in Jul 2023
Response from Montserrat Del Castillo on 21 Jul 2023
Gracias por habernos elegido, y evaluarnos, tu opinión es importante para nosotros.

10/10 Excellent

Bryana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience! Beautiful view, very clean, and the tub/shower combo was impeccable. Will definitely stay again and highly recommend.
Stayed 1 night in May 2023
Response from Montserrat Del Castillo on 29 May 2023
Thank you for choosing us, The recognition you give us is very important to us.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arugementative Staff
There is an attitude of "the guest is always wrong". Very poor customer service to say the least. Contradictory information provided at different times.
Stayed 2 nights in Feb 2023
Response from Montserrat Del Castillo on 3 May 2023
We offer you our most sincere apology for the bad experience.It would help us a lot to know more details, so we can focus on it as soon as possible and improve.Regards;

10/10 Excellent

Aldara, Taylorsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We loved staying in this hotel!! Really modern concept, clean, good location the personal was really nice and helpful! We definitely come back!
Stayed 3 nights in Apr 2023
Response from Montserrat Del Castillo on 26 Apr 2023
Thank you for choosing us, your opinion is very important for us.

6/10 Okay

Marcial

Travelled with family
Liked: Staff & service
Nice but need a hand of paint in certain areas..towels in room are old, not in the pool area..
Stayed 1 night in Apr 2023
Response from Montserrat Del Castillo on 17 Apr 2023
Marcial; Thank you for choosing us, I will look forward to see what happen with towels, due we are a new property.

8/10 Good

Ludrian

Stayed 2 nights in Apr 2023
Response from Montserrat Del Castillo on 13 Apr 2023
Ludrian;Gracias por elegirnos, tu opinión es muy importante para nosotros.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice modern property. reception is not on the main floor and difficult to find if you dont know where it is. enjoyed the roof top pool. limited options to see/do within walking distance
Stayed 2 nights in Apr 2023
Response from Montserrat Del Castillo on 12 Apr 2023
Thank you for choosing us, we are working on the signage to be more clear in the reception location.

10/10 Excellent

Daniel

Stayed 2 nights in Mar 2023
Response from Montserrat Del Castillo on 4 Apr 2023
Daniel; Gracias por evaluarnos, tu opinión es muy importante para nosotros.

4/10 Poor

Uriel Reuven

Business traveller
Disliked: Staff & service
Customer Service Needs Significant Improvements
- A group of kids was staying on my floor, running in the hallway, and playing loudly after 10 pm - The reception offered me to switch rooms after 10 pm (I have work early in the morning) instead of addressing the noise situation. To ask guests to move all their belongings after 10 pm – need I say more? - Hot water issues - called several times with no follow-ups and conflicting information received from different staff members. - Reception had a repetitive tendency to argue immediately before even looking into a specific request and its associated facts. This conduct repeated itself throughout my stay. - No proactive approach or consideration for the guest experience.
Stayed 1 night in Feb 2023
Response from Montserrat Del Castillo on 20 Feb 2023
Thank you for your comments, we will promptly follow up on them. In order to improve as soon as possible.

10/10 Excellent

Cesar Badir Sesin

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
There is a mix up with the discount on f&b, they give you two different checks it’s confusing, they should oul only give you one with the right info
Stayed 1 night in Feb 2023
Response from Montserrat Del Castillo on 9 Feb 2023
Cesar; thank you for your comments, we will work on it.

8/10 Good

wedige

Stayed 2 nights in Jan 2023
Response from Montserrat Del Castillo on 6 Mar 2023
Wedige;Gracias por evaluarnos, tu opinión es importante para nosotros.

10/10 Excellent

Jorge, Boynton Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, great price, good staff. Liked it. Would return if I ever go back to Merida.
Response from Montserrat Del Castillo on 9 Feb 2023
Jorge; It will be a pleasure to attend you in future stays.

10/10 Excellent

Mylene Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy limpio, muy cómodo y el personal muy amable. Lo recomiendo mucho
Response from Montserrat Del Castillo on 9 Feb 2023
Mylene; Gracias por tus comentarios, son muy valioosos para nosotros.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Value
The hotel and staff exceeded expectations.
Stayed 2 nights in Dec 2022
Response from Montserrat Del Castillo on 9 Feb 2023
Richard; Thanks for your comments, are very important for us.

2/10 Terrible

Javier

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No power during 6 hours during our one-night stay, WORST HOTEL I HAVE EVER BEEN
Stayed 1 night in Dec 2022
Response from Montserrat Del Castillo on 9 Feb 2023
Javier; We are very sorry for the lack of light, unfortunately it was out of our hands.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
There is no elevator to get into the lobby from the parking lot. And the door where you can take the elevator is frequently open so air conditioning is waisted. The hotel is new and service is very good!
Stayed 2 nights in Dec 2022
Response from Montserrat Del Castillo on 9 Feb 2023
Thank you for your comments, are very important for us.

2/10 Terrible

milagro

Stayed 4 nights in Sep 2022

8/10 Good

Jerin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly, the food wasn't that great at the hotel but there are a few options within walking distance, and the room was cozy.
Stayed 3 nights in Aug 2022

10/10 Excellent

Jose Alexander

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
It was a great stay. It’s a nice concept and It is very close to everything in the city
Stayed 2 nights in May 2022

10/10 Excellent

Lucila Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Me encanto
Stayed 1 night in Feb 2024
Response from Gerencia General on 12 Apr 2024
Estimada Srita Margarita, ¡Gracias por tomarse el tiempo para dejarnos su valiosa reseña! Nos complace saber que disfrutó de su estancia en nuestro hotel en Mérida. Su satisfacción es nuestra mayor prioridad, y nos alegra saber que nuestras instalaciones y servicios cumplieron con sus expectativas.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro. No dude en ponerse en contacto con nosotros si necesita algo más.¡Saludos cordiales!

10/10 Excellent

EMMANUEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La vista es increíble
Stayed 5 nights in Dec 2023
Response from Gerencia General on 12 Apr 2024
Estimado Emmanuel, ¡Gracias por tomarse el tiempo para dejarnos su valiosa reseña! Nos complace saber que disfrutó de su estancia en nuestro hotel en Mérida. Su satisfacción es nuestra mayor prioridad, y nos alegra saber que nuestras instalaciones y servicios cumplieron con sus expectativas.Coincidimos contigo, la vista de todas las habitaciones son increíbles. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro. No dude en ponerse en contacto con nosotros si necesita algo más.¡Saludos cordiales!

10/10 Excellent

Dr. Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que pongan promos que incluyan desayuno, comida y cena
Stayed 1 night in Feb 2024
Response from Jessica Cruz | Dir. Ventas on 12 Apr 2024
Estimado Dr. Roberto, ¡Gracias por tomarse el tiempo para dejarnos su valiosa reseña! Nos complace saber que disfrutó de su estancia en nuestro hotel en Mérida. Su satisfacción es nuestra mayor prioridad, y nos alegra saber que nuestras instalaciones y servicios cumplieron con sus expectativas.Valoramos sus comentarios y los tendremos en cuenta para continuar mejorando nuestros servicios y proporcionar experiencias excepcionales a todos nuestros huéspedes.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro. No dude en ponerse en contacto con nosotros si necesita algo más.¡Saludos cordiales!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar
Muy bien una escapada dentro de la ciudad
Stayed 1 night in Feb 2024
Response from Jessica Cruz | Dir. Ventas on 12 Apr 2024
Estimado Oscar,¡Gracias por tomarse el tiempo para dejarnos su valiosa reseña! Nos complace saber que disfrutó de su estancia en nuestro hotel en Mérida. Su satisfacción es nuestra mayor prioridad, y nos alegra saber que nuestras instalaciones y servicios cumplieron con sus expectativas.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro. No dude en ponerse en contacto con nosotros si necesita algo más.¡Saludos cordiales!

10/10 Excellent

ANA G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me volvería a quedar
La zona de alberca no se ve muy appealing, pero si buscas un hotel para vacacionar, tal vez no sea el más indicado. Todo lo demás es excelente, la comodidad, la limpieza, las zonas para trabajar, incluso el restaurante es rico aunque tiene pocas opciones. Importante saber que aunque es muy céntrico el hotel, no hay lugares a los que puedas salir a pasear caminando
Stayed 5 nights in Feb 2024
Response from Montserrat Del Castillo on 20 Feb 2024
Gracias por evaluarnos, tu comentarios son importantes para nosotros.

10/10 Excellent

Edgar, Felipe Carrillo Puerto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Feb 2024
Response from Montserrat Del Castillo on 20 Feb 2024
Nos da gusto saber que cubrimos tus expectativas.Gracias por tus comentarios.

10/10 Excellent

Hermilo Ugarte

H
Stayed 1 night in Jan 2024
Response from Montserrat Del Castillo on 20 Feb 2024
Gracias por habernos elegido, tu opinión es importante para nosotros.

10/10 Excellent

LUIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustà mucho su precio accesible,, lo que no me gusta es que no hay elevador hasta el estaciinamiento,, y nadie te apoya para subir maletas....PESE a eso, me seguirè hospedando.
Stayed 3 nights in Jan 2024
Response from Montserrat Del Castillo on 29 Jan 2024
Gracias por elegirnos, tus comentarios son muy importantes para nosotros.

6/10 Okay

Manuel

Stayed 7 nights in Dec 2023
Response from Montserrat Del Castillo on 16 Jan 2024
Gracias por habernos elegido, tu opinión es importante para nosotros.

6/10 Okay

Oscar Rosales

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Montserrat Del Castillo on 15 Jan 2024
Gracias por evaluarnos, tu opinión es importante para nosotros.

8/10 Good

Ricardo

Liked: Cleanliness
Una buena opción en merida. Habitaciones amplias con instalaciones muy buenas. El gym deja mucho que desear y los accesos por elevador un poco lentos.
Response from Montserrat Del Castillo on 15 Jan 2024
Gracias por habernos elegido, Nos dará gusto atenderte en futuras estancias!

8/10 Good

Reynaldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Montserrat Del Castillo on 28 Dec 2023
Gracias por habernos elegido, tu opinión es muy importante para nosotros.

8/10 Good

David Ivan

Stayed 2 nights in Dec 2023
Response from Montserrat Del Castillo on 26 Jan 2024
Gracias por habernos elegido, tu opinión es importante para nosotros.

6/10 Okay

Silvia

Liked: Cleanliness, amenities
Stayed 3 nights in Nov 2023
Response from Montserrat Del Castillo on 28 Dec 2023
Gracias por habernos elegido, nos dará mucho gusto atenderte en futuras estancias!