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"El staff era muy amable sin embargo, las condiciones del Hotel no son aptas, y a pesar de la amabilidad, el Hotel están muy malas condiciones"

"La ubicación es buena. El personal es amable. Se sirve desayunos (no comida y no cena). La habitación presentó fallas, las reporté y no lo resolvieron. Fuga de agua en el tanque del sanitario, lo que significó un desperdicio de agua de manera contínua por varios días. En la regadera se ven espacios oxidados y mal selladas las tuberías. Con gusto regreso a Mérida y no a ese hotel. "

"The vertical guide bar of a Life Fitness selectorized strength machine was completely blocked in the range of motion or the access path. It's a classic case of "gym assembly" without actually testing if it can move through the intended arc. Additionally, while the hotel staff helped to arrange for a taxi to the ADO bus station, the driver quoted 100 pesos "

"Very clean room an awesome staff"

"Yes"

"The hotel has such a great relaxing vibe. It is a bit away from all the action which is a good thing because it can get noisy and busy in the heart of Merida. It is less than a 10 minute walk to the heart of the city and you can’t beat the pool area, dining area, and lovely lobby. "

"Great location. But certain parts of the property were a bit outdated. The staff were very kind and attentive. "

"Excellent location, service, and cleanliness. Strongly recommended. "

"The room temp was set by the hotel and could not be changed. So, I felt that the room was too warm for the Yucatan. And the water in the shower would not get warm"