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"Great stay, the pool was great for the kids"

"I just wanted to write this review about the Faraway I checked into my room after a long day of moving on island . I got to the room tried to wash my face and hands . No hot water , Tried to call the front desk no phone service . I had to use the cell phone to reach the front desk . Finally after a 30 minute wait maintenance and the front desk attendant stopped by . They had no idea what was wrong and how to fix it . He asked me to move to another room but i declined because i was beat and had already gone food shopping and put it away . Another issue i have a problem with is . I was only supposed to pay $28 @ the property but they charged my card $200 for incidentals. Thats alot of $ for incidentals. I just dont understand how a luxury hotel like that . Can open up for the season and meticulously inspect every room before presenting it to the public . Also the smoke detector was hanging from the ceiling . There was black mold in the shower not a good look with white subway tiles . It was cold that nite i jacked my heat up.to.78 degrees and fan on high . It was soo cold in my room it was like i was camping . The staff was incompetent, unskilled and the quality was unacceptable for a room that cost $700 @ nite to check in . Im waiting to speak with the manager . Lets see if he calls me . TRULY DISSATISFIED "

"Staff was very helpful. Overall, a decent place to stay."

"Everything"

"The room has what it needs, the mattress was very soft for me"

"Cute Inn. Feel very safe there. "

"Subject: Concern Regarding the Handling of Third‑Party Reservations Dear Manager Bryan, I am writing to formally express my concern regarding my recent stay and my interactions with your staff. First, I urge Mansion House management to review the hotel’s internal systems and processes for handling third‑party reservations, as well as the competence and training of staff responsible for managing them. The misinformation I received—specifically the incorrect claim that the third reservation under Sheila Aseron did not exist—created an unnecessary and stressful situation and culminated in an improper charge for a fourth room. This fourth reservation was made solely because of the receptionist’s misinformation about the third, already confirmed, reservation. I was placed under pressure to book another room out of fear that one of the couples in our party would not have accommodations for the night. The non‑refundable policy was then applied to this fourth reservation, even though it was: • Made less than five hours before check‑in on the same date, and • Made while management was fully aware that there were already three confirmed rooms, one of which your own staff had failed to locate in your system. This reflects a serious lapse in accuracy of consumer information, system familiarity, and customer‑service judgment. Such incorrect reservation information, combined with pressure to book an unnecessary room, indicates that your current procedures for managing third‑party boo"

"Since the new ownership there have been many updates the past 4 stays. The effort put into the property and amenities is much appreciated. The room is always quiet and clean."

"great place to stay its convient clean although need more blankets and pillows ac works amazing but the hot tube or in room hot tubes need work on the hot water. everything is cleaned food was great gotta have there burgers also the kid that works in the market. hes awesome one helpful sweet great customer service not sure of his name but he needs a raise. he mad me happ comfortable and he was funny in a kind way. good personality. thank you kid."