Title: Plum Collins Street Serviced Apartments Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Plum Collins Street Serviced Apartments Apartment with kitchen, steps from Collins Street ![Two Bedroom Apartment | Living area | Flat-screen TV, DVD player](https://images.trvl-media.com/lodging/3000000/2080000/2070700/2070641/9e4e6400.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Full-sized fridge, microwave, stovetop, dishwasher](https://images.trvl-media.com/lodging/3000000/2080000/2070700/2070641/209c19de.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Apartment | Desk, blackout curtains, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2080000/2070700/2070641/ae5d7c48.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Desk, blackout curtains, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2080000/2070700/2070641/33efdc4f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/3000000/2080000/2070700/2070641/10e1c348.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Close to Collins Street and Melbourne Central, Plum Collins Street Serviced Apartments has plenty to offer. 7.6 Good ## Popular amenities - Dryer - 24/7 front desk - Washer - Kitchen - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct 21 - Oct 22](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=2070641&PinnedHotelID=2070641&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=2070641&PinnedHotelID=2070641&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 22 - Oct 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=2070641&PinnedHotelID=2070641&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=2070641&PinnedHotelID=2070641&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=2070641&PinnedHotelID=2070641&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=2070641&PinnedHotelID=2070641&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=2070641&PinnedHotelID=2070641&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=2070641&PinnedHotelID=2070641&HadPinnedHotel=true®ionId=-1&adults=2) ![Desk, blackout curtains, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2080000/2070700/2070641/33efdc4f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Apartment ### Highlights Separate sitting area Soundproofed Air conditioning Kitchen Full-sized fridge/freezer Dishwasher Flat-screen TV Washer/dryer - 258 sq ft - Sleeps 3 - 1 Queen Bed ![Desk, blackout curtains, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2080000/2070700/2070641/33efdc4f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Apartment ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Full-sized fridge/freezer Dishwasher Flat-screen TV - 215 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed ## You may also like Ad ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/850000/845400/845350/98951560.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Indigo Melbourne on Flinders by IHG Melbourne Central Business District - Free WiFi - Restaurant - Air conditioning - Gym 9.2 Wonderful 750 reviews £100 includes taxes & fees 6 Nov - 7 Nov [](https://www.expedia.co.uk/Melbourne-Hotels-Hotel-Indigo-Melbourne-On-Flinders.h845350.Hotel-Information?chkin=2025-11-6&chkout=2025-11-7&rm1=a2®ionId=178283&destination=Melbourne (and vicinity)&destType=MARKET&latLong=-37.81513,144.96075&searchId=33cbad3a-b39e-4185-b70e-0fd6a5c665d3&top_cur=GBP) Ad ![Daily full breakfast (AUD 45 per person)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/114000000/113430000/113420400/113420387/ba88e24c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Indigo Melbourne Little Collins by IHG Melbourne Central Business District - Free WiFi - Restaurant - Gym - Breakfast available 10.0 Exceptional 3 reviews £124 includes taxes & fees 27 Oct - 28 Oct [](https://www.expedia.co.uk/Melbourne-Hotels-Hotel-Indigo-Melbourne-Little-Collins-By-IHG.h113420387.Hotel-Information?chkin=2025-10-27&chkout=2025-10-28&rm1=a2®ionId=178283&destination=Melbourne (and vicinity)&destType=MARKET&latLong=-37.81513,144.96075&searchId=33cbad3a-b39e-4185-b70e-0fd6a5c665d3&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/89000000/88840000/88838100/88838086/3d198e18.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Veriu Queen Victoria Market Melbourne Central Business District - Pool - Free WiFi - Air conditioning - Gym 9.2 Wonderful 785 reviews £83 includes taxes & fees 17 Nov - 18 Nov [](https://www.expedia.co.uk/Melbourne-Hotels-Veriu-Queen-Victoria-Market.h88838086.Hotel-Information?chkin=2025-11-17&chkout=2025-11-18&rm1=a2®ionId=178283&destination=Melbourne (and vicinity)&destType=MARKET&latLong=-37.81513,144.96075&searchId=33cbad3a-b39e-4185-b70e-0fd6a5c665d3&top_cur=GBP) Ad ![View from room](https://images.trvl-media.com/lodging/1000000/10000/5200/5130/3a0df888.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Pullman Melbourne on the Park East Melbourne - 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Free WiFi - Restaurant - Air conditioning - Gym 8.6 Excellent 1,014 reviews £80 includes taxes & fees 27 Oct - 28 Oct [](https://www.expedia.co.uk/Melbourne-Hotels-Causeway-353-Hotel.h2400939.Hotel-Information?chkin=2025-10-27&chkout=2025-10-28&rm1=a2®ionId=178283&destination=Melbourne (and vicinity)&destType=MARKET&latLong=-37.81513,144.96075&searchId=33cbad3a-b39e-4185-b70e-0fd6a5c665d3&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMelbourne-Hotels-Plum-Collins-Street-Serviced-Apartments.h2070641.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMelbourne-Hotels-Plum-Collins-Street-Serviced-Apartments.h2070641.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-37.81648%2C144.96346&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=zgIFXb5zDueeCmkDUnwsBrwN1PA=) 325 Collins Street, Melbourne, VIC, 3000 #### What's nearby - Collins Street - 1 min walk - 0.0 miles - Bourke Street Mall - 3 min walk - 0.2 miles - Melbourne Central - 7 min walk - 0.4 miles - Crown Casino - 14 min walk - 0.8 miles - Marvel Stadium - 17 min walk - 0.9 miles #### Getting around - Flinders Street Station - 6 min walk - Melbourne Central Station - 10 min walk - Melbourne Airport (MEL) - 28 min drive #### Restaurants - ‪Betty's Burgers - ‬1 min walk - ‪The Charles Dickens Tavern - ‬1 min walk - ‪Dodee Paidang - ‬1 min walk - ‪Fiftyfive - ‬2 min walk - ‪North East China Family - ‬2 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Plum Collins Street Serviced Apartments Apartment with kitchen, steps from Collins Street This smoke-free apartment building features a 24-hour front desk. Each apartment provides a kitchen with a fridge, a stovetop, a microwave and a dishwasher. For a bit of entertainment, a flat-screen TV comes with a DVD player, and guests can also appreciate conveniences, such as a washer/dryer and a sitting area. Housekeeping is not available. Plum Collins Street Serviced Apartments offers 5 accommodations with washers/dryers and DVD players. This accommodation offers separate sitting areas. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers. Flat-screen televisions are featured in guestrooms. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. The recreational activities listed below are available either on-site or nearby; fees may apply. ## Similar properties ![Izzy : 2 Bedroom 2 Bathroom Family Apartment | Living area | 50-inch LCD TV with digital channels, TV, Netflix](https://images.trvl-media.com/lodging/37000000/36960000/36954300/36954236/dcb55e5d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nook Melbourne - Collins Street Melbourne Central Business District - Kitchen - Washer - Dryer - Free WiFi 10 Exceptional 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=36954236&PinnedHotelID=36954236&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/33000000/32600000/32590300/32590247/2133d29d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mantra Melbourne Epping Epping - Free WiFi - Restaurant - Air conditioning - Gym 9.0 Wonderful 592 reviews £79 includes taxes & fees 16 Nov - 17 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=32590247&PinnedHotelID=32590247&HadPinnedHotel=true®ionId=-1&adults=2) ![32-inch flat-screen TV with digital channels, TV](https://images.trvl-media.com/lodging/9000000/8290000/8284000/8283982/91fd3083.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aura on Flinders Serviced Apartments Melbourne Central Business District - Kitchen - Washer - Dryer - Free WiFi 8.2 Very good 3,156 reviews £63 includes taxes & fees 17 Nov - 18 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=8283982&PinnedHotelID=8283982&HadPinnedHotel=true®ionId=-1&adults=2) ![One Bedroom Apartment | In-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/6000000/5560000/5556000/5555953/51f12043.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pegasus Apart'Hotel Melbourne Central Business District - Pool - Hot tub - Kitchen - Dryer 8.8 Excellent 8,113 reviews £64 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=5555953&PinnedHotelID=5555953&HadPinnedHotel=true®ionId=-1&adults=2) ![One Bedroom Apartment - Open Plan | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/3000000/2930000/2928400/2928344/290e1e73.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Punthill South Yarra Grand South Yarra - Kitchen - Washer - Dryer - Free WiFi 8.8 Excellent 1,259 reviews £90 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=2928344&PinnedHotelID=2928344&HadPinnedHotel=true®ionId=-1&adults=2) ![Local cuisine](https://images.trvl-media.com/lodging/1000000/590000/580600/580529/740c4adf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Melbourne Hotel and Apartments Melbourne Central Business District - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.2 Very good 1,009 reviews £68 includes taxes & fees 17 Nov - 18 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=580529&PinnedHotelID=580529&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/450000/449400/449362/bbabe7b9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### View Melbourne Melbourne Central Business District - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.6 Excellent 1,088 reviews £74 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=449362&PinnedHotelID=449362&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in the apartment: Dial-up internet (surcharge) ### Parking and transport - No on-site parking available ### Family friendly - Cot: AUD 10 per night ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Full-sized refrigerator/freezer - Hob - Microwave ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Living spaces - Separate sitting area ### Entertainment - 32-inch flat-screen TV - DVD player ### Laundry - Washer/dryer ### Work spaces - Desk ### Climate control - Air conditioning ### Pets - No pets allowed ### Suitability/Accessibility - Lift - Smoke-free property ### Services and conveniences - 24-hour front desk - Blackout drapes - Iron/ironing board - No housekeeping service - Phone ### Location highlights - In a shopping district - In the city centre - Near a metro station - Near a train station ### Things to do - Bicycle rentals nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 1 building - 5 units - Soundproofing ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: 4:30 PM ### Check-out Check-out before 10 AM ### Special check-in instructions The check-in location differs from the property location; go to: \[528 Swanston St\] Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are available for AUD 10 per night ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: AUD 300.00 per stay We have included all charges provided to us by the property. ### Optional extras - Crib (infant bed) fee: AUD 10 per night - Credit card charges are subject to a surcharge The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Plum Collins Street Serviced Apartments Apartment Melbourne Plum Collins Street Serviced Apartments Apartment Plum Collins Street Serviced Apartments Melbourne Plum Collins Street Serviced Apartments Plum Collins Street Serviced Apartments Apartment Melbourne Apartment Plum Collins Street Serviced Apartments Melbourne Melbourne Plum Collins Street Serviced Apartments Apartment Apartment Plum Collins Street Serviced Apartments Plum Collins Street Serviced Apartments Apartment Plum Collins Street Serviced Apartments Melbourne Plum on Collins Plum Collins Street Serviced Apartments Apartment Plum Collins Street Serviced Apartments Melbourne Plum Collins Street Serviced Apartments Apartment Melbourne ## Frequently asked questions ### Is Plum Collins Street Serviced Apartments pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Plum Collins Street Serviced Apartments? > This property doesn't offer parking. ### What time is check-in at Plum Collins Street Serviced Apartments? > Check-in start time: 2 PM; check-in end time: 4:30 PM. ### What time is check-out at Plum Collins Street Serviced Apartments? > Checkout is at 10 AM. ### Where is Plum Collins Street Serviced Apartments located? > Located in Melbourne Central Business District, this apartment building is steps away from Block Arcade and Collins Street. Melbourne Central and Bourke Street Mall are also within 10 minutes. Melbourne Central Station is 10 minutes by foot and Flagstaff Station is 13 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Plum Collins Street Serviced Apartments Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.2 Cleanliness ### 8.6 Location ### 6.8 Staff & service ### 6.6 Property conditions & facilities 10 - Excellent 116 8 - Good 184 6 - Okay 78 4 - Poor 41 2 - Terrible 19 ### 6/10 Okay #### Verified traveller 21 Nov 2018 Liked: Cleanliness ##### Verified traveller Stayed 4 nights in Nov 2018 ### 4/10 Poor #### Verified traveller 9 Nov 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 2 nights in Nov 2018 ### 2/10 Terrible #### patricia 25 Oct 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A 4 star joke we accepted having to travel across town to get the key, we accepted having to lug our cases up and down the stairs as there was no lift access to the 13th floor but I would not recommend. The service consisted of changing towels and emptying bin, no new linen, no bed made, no vaccuming. The bathroom was extremely dirty, floors creaked and you could hear the constant drone of the lift. I cannot believe Hotels.com rate this as 4 stars... a joke. We have stayed in may countries and have never experienced such poor service and dirtiness. No wifi, ##### patricia Stayed 5 nights in Oct 2018 ### 4/10 Poor #### Verified traveller 18 Oct 2018 Disliked: Staff & service, property conditions & facilities Worst bathroom ever. Noisy toilet & water from shower goes everywhere. No real shower door ##### Verified traveller Stayed 1 night in Oct 2018 ### 8/10 Good #### Verified traveller 12 Sept 2018 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service Having to travel 20 minutes with luggage after a flight to get the keys to the apartment is just stupid in this day and age..... You should change to a key pad so that travellers never have this issue. Luckily i also had an Australian sim card otherwise i would have been screwed as needed to call multiple times the after hours service desk. ##### Verified traveller Stayed 1 night in Sep 2018 ### 2/10 Terrible #### Verified traveller 7 Aug 2018 Disliked: Staff & service, property conditions & facilities, room comfort Tap in card to the apartment was not working and receptionist was not very helpful in solving the problem. ##### Verified traveller Stayed 1 night in Aug 2018 ### 10/10 Excellent #### Kerry, Geelong 13 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Close to everything you need Tram stop just outside your door, 5 min walk to Bourke Street Mall, and everything else you need is so close by. Perfect location, quite apartment which was very clean and had everything you need in it. Will stay there again for sure. ##### Kerry Stayed 3 nights in Jun 2018 ### 4/10 Poor #### Verified traveller 23 May 2018 ##### Verified traveller Stayed 3 nights in May 2018 ### 4/10 Poor #### Verified traveller 19 Apr 2018 Disliked: Property conditions & facilities, room comfort #### Not great I didn't read the fine print and found out after I booked that I had to pick up the key from Carlton which is about half an hour walk away. How annoying! When I got to the hotel I had to go to level 15 but the elevator only goes to 14?! With the exception of the kitchen area, the apartment was very tired and drab. The blinds are not block out so city lights are visible when you're trying to sleep. You will need to bring someone who has a degree in electrical engineering to operate the 10+ year old TV and digital box. The bed should have had 6 legs but one was broken off resulting in a bed which leans to one side. ##### Verified traveller Stayed 2 nights in Apr 2018 ### 2/10 Terrible #### Verified traveller 7 Apr 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Visitor's nightmare This 'Hotel' doesn't have its name PLUM displayed. It doesn't have a reception. We did not have a code to punch in so were not able to enter. It was late Easter Monday. Thankfully Expedia found a room for us at the nearby Causeway 353 hotel which was excellent. PLUM is not a hotel- it is an apartment block. ##### Verified traveller Stayed 4 nights in Apr 2018 ### 4/10 Poor #### Verified traveller 3 Mar 2018 Disliked: Cleanliness, property conditions & facilities, room comfort #### central Was very disappointed. Blinds broken, no blockout one. Filthy carpet. Horrible smell in room. Pillow smelled horrible. An overall unclean feel to it. Stayed b4 at plum apartments in Southbank and that was good. ##### Verified traveller Stayed 2 nights in Feb 2018 ### 4/10 Poor #### Verified traveller 13 Feb 2018 Liked: Cleanliness, property conditions & facilities, room comfort #### Nice place but keys other side of the city The actual room is great however not being able to leave bags at the venue and having to collect keys from Carlton was unexpected when I booked. It was in the fine print however I don't usually check where I collect keys from. I will do now but just in this case it soured my experience. ##### Verified traveller Stayed 1 night in Feb 2018 ### 6/10 Okay #### Annie, NSW 31 Jan 2018 Disliked: Cleanliness #### Convenient to city attractions The room was at Level 15. I had to haul a heavy suitcase up two short flights of stairs. The tv had a loud hum obvious at all volumes. The bed was comfortable. The general appearance was a little shabby with the carpet joint split, missing edging on carpet and not quite clean enough bathroom facilities. Blind fittings were unsecure ##### Annie Stayed 3 nights in Jan 2018 ### 2/10 Terrible #### Verified traveller 8 Jan 2018 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Wish I had read reviews prior to booking! We stayed at Plum on Collins St for one night. Having to collect the keys from the other end of the city and return them there the next day was very inconvenient. Our room was supposed to have a balcony but it didn't and we couldn't even open the windows. This wouldn't have been such an issue if the room was clean but everything, including the vents suppling all our air, was absolutely caked in dust. The walls and couch were filthy, the carpet had massive threads missing, there was food left in the freezer and fake eyelashes and mould in the bathroom. The bed was two very uncomfortable single beds pushed together with sheets that didn't even cover the whole mattress. I called immediately to complain and was told I would receive a call from management. I didn't get a call (although they claimed they tried to call when I rang back two hours later) We didn't have time to make other arrangements so had to stay there the night. I woke up very congested from all the dust in the air. The only positive was that management refunded our booking fee after hearing and being shown photos of how poor the room was. ##### Verified traveller Stayed 1 night in Dec 2017 ### 8/10 Good #### Verified traveller 7 Jan 2018 Liked: Cleanliness, staff & service, room comfort #### Great location We enjoyed our stay in Plum Collins, although we were disappointed about the lack of Wifi. We would think that Wifi is standard, especially in the centre of the city. There was also no hangers in the wardrobe. Aside from that, the location of these apartments is fantastic, only a few minutes walk to Flinders St Station and also Bourke St mall. ##### Verified traveller Stayed 4 nights in Dec 2017 ### 2/10 Terrible #### john, melbourne 14 Dec 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Massive pain Have to fetch key from Carlton. Location unmarked. Inside need maintenance. ##### john Stayed 1 night in Dec 2017 ### 4/10 Poor #### Verified traveller 3 Dec 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort The room looked nothing like the pictures. The cleanliness of the room was really bad. There is no reception on site or help on site and the place to get your keys is not in the tram free zone. There is no where convenient to leave your bags for the day. The staff were hovering outside your room for you to leave so they could “clean” it. The only good part of this hotel is the location is excellent. ##### Verified traveller Stayed 2 nights in Nov 2017 ### 8/10 Good #### Max, Melbourne 28 Nov 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### COMFY HOTEL BUT DREADFUL ARRANGEMENT COLLECT KEY This a very comfortable well appointed hotel suitable for a stay of a few days in the centre of the city which allows visitors to walk to most of the city's features. However the silly arrangement of having to walk several blocks, or catch a tram to Carlton meant it was a very poor start on a hot and humid day. ##### Max Stayed 2 nights in Nov 2017 ### 8/10 Good #### Verified traveller 9 Oct 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel. Inconvenient key pickup, as hotel location is not at key pickup ##### Verified traveller Stayed 2 nights in Oct 2017 ### 10/10 Excellent #### megan, Victoria Australia 21 Jul 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Right in the heart of the cbd is so convenient My husband and I were extremely pleased with the apartment. It had everything we needed and was the most comfortable bed i had stayed in for a while. Thank you for making our weekend without the kids a good one :) ##### megan Stayed 2 nights in Jul 2017 ### 6/10 Okay #### Tyrone 12 Jul 2017 Disliked: Staff & service #### Chek in if you can find it! Didn't realise (in the small print) that checkin was actually 500 metres down the road from the apartments - requiring the extra taxi expense. Information like this should be highlighted not hidden ##### Tyrone Stayed 1 night in Jul 2017 ### 6/10 Okay #### Verified traveller 12 Jul 2017 #### great hotel and perfect location first of all, reception desk is on Swanson St and where you actually stay is on Collin St (1.7km walking distance). ive got a very nice room but the floor makes a rumbling sound, air vent doesnt work in the toilet, there is no room cleaning during the day and the view from balcony is blocked by instruction buildings. ##### Verified traveller Stayed 3 nights in Jul 2017 This review was submitted before 2018 and has not been verified. ### 8/10 Good #### Mirjami H., St. Petersburg, Florida 11 Jul 2017 #### Very centrally located nice apartment. No wifi The location is excellent. The place is clean and in a nice building. A full kitchen gave the option to have breakfast in the unit and plan the day's activities. Only drawback was the lack of wifi. ##### Mirjami H. ### 2/10 Terrible #### Brendon, Benalla 11 Jul 2017 Disliked: Cleanliness, property conditions & facilities, room comfort #### Find somewhere else. This room was so poor that we received a full refund and stayed elsewhere for the rest of our stay. We are not generally complainers, and have never moved motels mid-stay before. Some of the low lights of this room: - carpet was stained in various locations - carpet was ripped (separated by more than several cm in places) nearly the whole way across the room - kitchen flooring was timber, and lounge was carpet, and the metal strip which covers the join was missing for 2/3 of the junction. This left a sharp trip hazard which our daughter tripped on. - carpet was dirty, it had solids stuck on it which could be removed by scratching with your shoe - access to the room required going up the elevator, and then up a flight a stairs. Not a huge drama, until you have to take kids & belongings up. - a no smoking sticker on the window, less than 2 feet from the bed, was covered in mould - open packets of food in the cupboards & freezer - no valance on the bed, it was just sheets on the top of the bed and an exposed bottom of the bed - the television was 23inch, advertised as 32inch - mini fridge, advertised as a full sizes fridge - called to complain about the state of the room, and was told my phone call would be returned within 10 minutes. I had to call back an hour later. The second person I spoke to was extremely helpful, and organised a full refund within minutes. ##### Brendon Stayed 3 nights in Jul 2017 ### 4/10 Poor #### P, Australia 29 May 2017 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### For location only Picked for location and looked nice on website. Later found out check in was a 10 minute drive away - not ideal when you arrive at midnight! Picked up keys and guy working was quite friendly. Arrived at apartments (with barely anything marked with Plum) to find you had to take lift to the floor above to then walk downstairs to get to our level (given the guy had explained this). The room was small but clean. We had booked it as a share for 3 adults, yet fold out couch not made. The floor was extremely creaky making it difficult to walk around quietly! The next day upon showering discovered there was only two towels. On calling reception I was offered to come to the office 10 mins away to pick one up to which I declined. They then offered to taxi one over which I felt bad accepting. He suggested that the next day housekeeping would be there and could drop one off which I thought was a reasonable compromise. It never came... This really was just a place to sleep with good location but I don't think I will be back ##### P ## Expedia's Latest Trends ### Hotels > [Pan Pacific Melbourne](https://www.expedia.co.uk/Melbourne-Hotels-Pan-Pacific-Melbourne.h2432787.Hotel-Information) > > [Holiday Inn Melbourne Airport by IHG](https://www.expedia.co.uk/Melbourne-Hotels-Holiday-Inn-Melbourne-Airport.h12401.Hotel-Information) > > [Panvaree The Greenery](https://www.expedia.co.uk/Surat-Thani-Hotels-Panvaree-The-Greenery.h19777319.Hotel-Information) > > [Tyn-y-Coed Hotel](https://www.expedia.co.uk/Betws-Y-Coed-Hotels-Tyn-Y-Coed-Hotel.h83010777.Hotel-Information) > > [Comfort Apartments Royal Gardens](https://www.expedia.co.uk/Melbourne-Hotels-Royal-Gardens.h425401.Hotel-Information) > > [Hotels in Alicante](https://www.expedia.co.uk/Alicante-Hotels.d356.Travel-Guide-Hotels) > > [The Waverley International Hotel](https://www.expedia.co.uk/Melbourne-Hotels-The-Waverley-International-Hotel.h3504259.Hotel-Information) > > [Hotels near Turtle Bay](https://www.expedia.co.uk/Turtle-Bay-Hotels.0-l602196-0.Travel-Guide-Filter-Hotels) > > [Middle Eight - Covent Garden - Preferred Hotels and Resorts](https://www.expedia.co.uk/London-Hotels-Middle-Eight-Covent-Garden-Preferred-Hotels-And-Resorts.h60280897.Hotel-Information) > > [Hotels near Powis Castle and Garden](https://www.expedia.co.uk/Powis-Castle-And-Garden-Hotels.0-l6086471-0.Travel-Guide-Filter-Hotels) > > [Mercure Melbourne Southbank](https://www.expedia.co.uk/Melbourne-Hotels-Mercure-Melbourne-Southbank.h898381.Hotel-Information) > > [Crowne Plaza Melbourne by IHG](https://www.expedia.co.uk/Melbourne-Hotels-Crowne-Plaza-Melbourne.h845390.Hotel-Information) > > [Hotels with Waterpark in Ölüdeniz](https://www.expedia.co.uk/Oludeniz-Hotels-Waterpark-Hotel.0-0-d6054859-twaterparkhotel.Travel-Guide-Filter-Hotels) > > [The Suryaa New Delhi](https://www.expedia.co.uk/Delhi-Hotels-The-Suryaa-New-Delhi.h444749.Hotel-Information) > > [Travelodge Hotel Melbourne Docklands](https://www.expedia.co.uk/Melbourne-Hotels-Travelodge-Hotel-Melbourne-Docklands.h3033860.Hotel-Information) > > [HiltonHotels Hotels in Verona](https://www.expedia.co.uk/Verona-Hotels-Hilton-Hotels.0-0-d3000447599--bHiltonHotels.Travel-Guide-Filter-Hotels) > > [White Sands Hotel](https://www.expedia.co.uk/Dublin-Hotels-White-Sands-Hotel.h1795765.Hotel-Information) > > [Ovolo South Yarra](https://www.expedia.co.uk/Melbourne-Hotels-Ovolo-South-Yarra.h63305062.Hotel-Information) > > [HiltonHotels Hotels in Dover](https://www.expedia.co.uk/Dover-Hotels-Hilton-Hotels.0-0-d4625--bHiltonHotels.Travel-Guide-Filter-Hotels) > > [Carlton Lygon Lodge](https://www.expedia.co.uk/Melbourne-Hotels-Carlton-Lygon-Lodge.h4790050.Hotel-Information) > > [Hotels in Edinburgh](https://www.expedia.co.uk/Edinburgh-Hotels.d6069845.Travel-Guide-Hotels) > > [Hotels near O2 Forum Kentish Town](https://www.expedia.co.uk/O2-Forum-Kentish-Town-Hotels.0-l553248634804423707-0.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Manchester (MAN) to Osaka (KIX)](https://www.expedia.co.uk/lp/flights/man/kix/manchester-to-osaka) > > [Virgin Atlantic London (LHR) to Orlando (MCO) flights](https://www.expedia.co.uk/lp/flight-routes/virgin-atlantic-from-heathrow-to-orlando-intl/vs/lhr/mco) > > [Flights from Sunshine Coast (NSA) to Flametree (WSY)](https://www.expedia.co.uk/lp/flights/nsa/wsy/noosa-to-airlie-beach) > > [Flights from New York (JFK) to Chicago (ORD)](https://www.expedia.co.uk/lp/flights/jfk/ord/new-york-to-chicago) ### Activities > [Things to do in Sidari](https://www.expedia.co.uk/Things-To-Do-In-Sidari.d6051477.Travel-Guide-Activities) ### General > [Visit Murnau am Staffelsee](https://www.expedia.co.uk/Murnau-Am-Staffelsee.dx5024)