Dear Darren,Thank you for your kind words! We're thrilled to hear that you found our hotel beautiful, clean, and comfortable during your stay.Providing exceptional service is what we strive for, and we're delighted that our staff went above and beyond to make your experience amazing. Your satisfaction means the world to us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

Thank you for your feedback! We're thrilled to hear that you had an excellent experience during your stay.

Dear Pauline,Thank you so much for staying with us! We hope you enjoyed your time here and that your stay was comfortable and enjoyable.We look forward to welcoming you back next time. Warm regards,IrynaAssistant Front Office Manager

Dear Anne,Thank you very much for sharing your Easter staycation experience with us! We're absolutely delighted to hear that you had such a wonderful time. It's fantastic to know that you found your room on the first floor to be pleasantly quiet and we're glad to hear that our location was convenient for exploring Melbourne. It warms our hearts to hear that our staff left a positive impression with their friendliness and efficiency, and that you enjoyed the happy hour in the lobby. We truly appreciate your kind words and can't wait to have the pleasure of welcoming you back for another memorable stay soon!Warm regards,IrynaAssistant Front Office Manager

Der Manuel,Thank you so much for your positive feedback! We're thrilled to hear that you found our customer service fantastic. Providing excellent service is always our goal, and it's wonderful to know that we met your expectations. Thank you for choosing us, and we look forward to welcoming you again in the future!Warm regards,IrynaAssistant Front Office Manager

Dear Roger and Ana,Thank you for your positive feedback regarding our staff and hotel. We're thrilled to hear that you enjoyed your stay overall. We apologize for the inconvenience caused by the loud water noise you experienced late at night. Your report has been noted, and we will address this promptly. We look forward to welcoming you back on your next visit to Melbourne.Warm regards,IrynaAssistant Front Office Manager

Hi Altaf,Thank you once again for taking the time to share your feedback from two months ago. Your insights are invaluable to us as we strive to create the best experience for our guests.We understand that some of the issues you encountered were related to your personal preferences regarding the appearance of the hotel. Nonetheless, we sincerely apologize for any inconvenience or dissatisfaction you experienced during your visit. We're pleased that we could address it by refunding the nights not stayed.Thank you again for your feedback, and we wish you all the best. Please don't hesitate to reach out if there's anything else we can assist you with.Kind regards,Karen BrownRooms Division Manager

Dear Prudence,It was a pleasure to have you staying with us! We hope you had a wonderful time at Lancemore Crossley. Looking forward to hosting you again in the future!Warm regards,IrynaAssistant Front Office Manager

Dear Susan,Thank you for your feedback! We're glad to hear you had a positive experience overall. If there's anything specific we can improve upon to earn that fifth star next time, please feel free to let us know. We hope to have the opportunity to exceed your expectations on your next visit!

Dear Jason,Thank you for your kind words! We're thrilled to hear you had a great stay, found the hotel very clean, and appreciated our friendly and helpful staff. It's wonderful to know our location made it convenient for your travels with the train station and tram stop just a 2-minute walk away.We look forward to hosting you again for another fantastic experience.

Dear Louise,Thank you for your kind words! We're delighted to hear that you found our hotel great and clean, with an excellent location near shops, theaters, and dining. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay.

Dear Anna,Thank you for sharing your thoughts on your recent stay. We are thrilled that you found our room and bed to your liking and enjoyed the convenient location near the tram and dining options.We noticed that you scored us 3/5, and we're genuinely interested in understanding how we can improve. Your feedback is invaluable to us, and we would appreciate it if you could provide more details on areas where we may have fallen short. Your insights will help us enhance our services.Please feel free to contact us directly to share any specific concerns or suggestions you may have. We are committed to making your future experiences with us even more enjoyable.Thank you for choosing Lancemore Crossley Street, and we look forward to welcoming you back! Best regards,

Dear Taylor,Thank you for sharing your positive feedback about your recent weekend stay with us! We're delighted to hear that you had a great experience.We appreciate your choice of our hotel for your getaway, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards

Dear Kel,We appreciate your recent rating of our hotel experience. Thank you for taking the time to share your feedback. We hope to have the opportunity to host you again in the future.Best regards,

Hi Qiqian,Thanks so much for taking the time to give us a 5 out of 5! We are thrilled that you enjoyed your stay and we hope to see you again soon!Kind regards,Karen BrownRooms Division Manager

Dear Malcolm,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that your last-minute visit to Melbourne was made even more enjoyable by your stay at our hotel.It's fantastic to know that Anthony provided you with a warm welcome and excellent service. We take pride in our staff's friendliness and their dedication to making our guests feel at home. It's great to hear that his dining suggestions were spot on and that you had a wonderful dinner and dessert. We'll be sure to pass on your compliments to Anthony.We're also pleased that you found our hotel clean, well-located, and good value. We strive to provide a comfortable and convenient experience for all our guests, and it's rewarding to know that we met your expectations.We look forward to the opportunity to welcome you back on your next visit to Melbourne. If there's anything specific you'd like us to arrange for your future stay, please don't hesitate to let us know.Safe travels, and we hope to see you again soon!

Dear Brent,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our great location and took advantage of our complimentary drinks from 5pm to 6pm.Providing a memorable and enjoyable stay for our guests is our top priority, and we're thrilled that our offerings added to the overall positive impression of your visit. Should you have any additional comments or suggestions, please feel free to share them with us. We appreciate your feedback and look forward to the opportunity to welcome you back in the future.

Dear Guest,Thank you for sharing your positive review with us! We're delighted to hear that you found our hotel nice and comfortable, and we appreciate your compliments on our convenient location near theatres, restaurants, the mall, and China town.It's heartening to know that our friendly staff and the overall atmosphere contributed to your pleasant stay. We understand the importance of a comfortable and enjoyable experience, and we're glad we could provide that for you.Should you have any further feedback or specific details you'd like to share, please don't hesitate to let us know. We value your input and hope to have the pleasure of welcoming you back in the future.

Hi Venessa,Thank you so much for your 5 out of 5 review! Your positive rating is greatly appreciated and we look forward to hosting you again in the future.Kind regards,Karen BrownRooms Division Manager

Dear Cathy, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our great location, comfortable beds, and pillows, as well as the modern decor of our hotel.We appreciate your understanding regarding the room size, and we completely understand the preference for a larger space. While we aim to provide a cozy and well-designed experience, we understand that individual preferences may vary.Your feedback is valuable to us, and we'll certainly consider it as we continue to enhance our offerings. If there are any specific aspects you'd like us to address or if you have further suggestions, please feel free to reach out. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.

Dear Lynn,Thank you for sharing your delightful feedback with us! We're thrilled to hear that you loved your stay, enjoyed our great rooms, experienced the friendliness of our staff, and found our location perfect for attending the Australian Open.It's always rewarding for us to know that our guests had a memorable and enjoyable time with us. Should your travels bring you back to the area or if there's anything specific you'd like to share, we would be honored to welcome you again.Thank you for choosing us for your stay, and we look forward to hosting you in the future!

Dear Susan Maree,Thank you so much for your kind words and excellent review! We're delighted to hear that you had a great experience. Your positive feedback means a lot to us. We appreciate your choosing Lancemore Crossley Street, and we hope to have the pleasure of hosting you again in the future.

Dear Rachel,Thank you so much for your kind words and excellent review! We're delighted to hear that you had a great experience. Your positive feedback means a lot to us. We appreciate your choosing Lancemore Crossley Street, and we hope to have the pleasure of hosting you again in the future.

Dear John,Thank you so much for your kind words and excellent review! We're delighted to hear that you had a great experience. Your positive feedback means a lot to us. We appreciate your choosing Lancemore Crossley Street, and we hope to have the pleasure of hosting you again in the future.

Dear Tom,Thank you for your positive review of your recent stay at our hotel. We greatly appreciate your feedback and are thrilled to hear that you had a great experience.We look forward to welcoming you back on your next visit.

Dear Tracey,Thank you for your positive review of your recent stay at our hotel. We greatly appreciate your feedback and are thrilled to hear that you had a great experience.We look forward to welcoming you back on your next visit.

Dear Kim,Thank you so much for choosing to celebrate your birthday with us! We are thrilled to hear that you had a fantastic stay and that our efforts to make your special day memorable were successful. It's wonderful to know that the room upgrade and the chilled bottle of sparkling added to the celebration.We are glad you enjoyed the prime location in China town, surrounded by bars and delicious options. Our team strives to create memorable experiences for our guests, and it's gratifying to hear that we succeeded in making your birthday extra special.We look forward to welcoming you back for another memorable stay. If there's anything specific you would like for your next visit, please feel free to let us know. Thank you for sharing your positive experience, and happy belated birthday once again!

Dear Natalie,Thank you for your positive review of your recent stay at our hotel. We greatly appreciate your feedback and are thrilled to hear that you had a great experience.We look forward to welcoming you back on your next visit.

Dear Ngoc,Thank you for your positive review of your recent stay at our hotel. We greatly appreciate your feedback and are thrilled to hear that you had a great experience.We look forward to welcoming you back on your next visit.

Dear Hilana,Thank you for taking the time to share your feedback. We appreciate your honest assessment and value your input. We're sorry to hear that your experience fell short of expectations, and we would like to understand more about your concerns.If you have specific details or areas where we can improve, please feel free to share them with us. Your feedback is instrumental in helping us enhance our services and ensure a better experience for all our guests.We hope to have the opportunity to address any issues and welcome you back for an improved stay in the future.

Dear Robert,We sincerely appreciate you taking the time to share your feedback with us. Firstly, we would like to express our heartfelt sympathy for the unfortunate incident involving your wife. Our thoughts are with you and your family during this challenging time.We are glad to hear that our staff could provide assistance and support during such a difficult situation. Please know that the well-being and comfort of our guests are of utmost importance to us, and we are here to assist in any way we can.We hope that your wife is on the road to recovery, and if there's anything more we can do to assist you both, please don't hesitate to reach out. Thank you for your understanding, and we look forward to the opportunity to welcome you back under happier circumstances in the future.

Dear Aung,Thank you for your positive review of your recent stay at our hotel. We greatly appreciate your feedback and are thrilled to hear that you had a great experience.We look forward to welcoming you back on your next visit.

Dear Maria,Thank you for the glowing review! We're thrilled to hear that you found our hotel amazing, modern, clean, and beautiful. It's an honor to be among the best hotels you've experienced. Our team appreciates your kind words about the quality of service and our knowledgeable staff.Looking forward to welcoming you back soon!

Dear Stephen,Thank you for your positive review of your recent stay at our hotel. We greatly appreciate your feedback and are thrilled to hear that you had a great experience.We look forward to welcoming you back on your next visit.

Dear Sujith,Thank you for your positive review of your recent stay at our hotel. We greatly appreciate your feedback and are thrilled to hear that you had a great experience.We look forward to welcoming you back on your next visit.

Dear Angela,Thank you for your positive review of your recent stay at our hotel. We greatly appreciate your feedback and are thrilled to hear that you had a great experience.We look forward to welcoming you back on your next visit.

Dear Leslie,Thank you for your positive review of your recent stay at our hotel. We greatly appreciate your feedback and are thrilled to hear that you had a great experience.We look forward to welcoming you back on your next visit.

Dear guest,Thank you for your continued loyalty and for making us your favorite hotel! We're delighted to know that our great staff, excellent location, and comfortable rooms continue to meet your expectations, whether it's for business or personal stays. Your ongoing support means the world to us, and we look forward to welcoming you back on your next visit to Melbourne.

Dear Garry,Thank you for your positive review of your recent stay at our hotel. We greatly appreciate your feedback and are thrilled to hear that you had a great experience.We look forward to welcoming you back on your next visit.

Dear Sean,Thank you for sharing your feedback regarding your recent stay. We appreciate your input and hope to have the chance to improve your experience on your next visit. If you have any specific suggestions or concerns, please feel free to share them with us.We value your patronage and look forward to serving you better in the future.Best regards,

Dear Megan,Thank you for your positive review of your recent stay at our hotel. We greatly appreciate your feedback and are thrilled to hear that you had a great experience.We look forward to welcoming you back on your next visit.

Dear Gavin,Thank you for sharing your delightful experience! We're thrilled to hear that our perfect location amidst restaurants, and close proximity to Her Majesty's and Princess Theatres, made your weekend stay memorable. It's fantastic to know that you and your wife enjoyed a perfect stay. We can't wait to welcome you back for another wonderful experience!

Dear Katie,Thank you for sharing your positive experience with us! We're delighted to hear that you found our boutique hotel ideally located for exploring the city's attractions, including bars, restaurants, and shops. It's great that you enjoyed the rooftop garden – we strive to provide unique and enjoyable spaces for our guests. Our reception staff works hard to provide friendly and attentive service, so it's rewarding to know they made a positive impact on your stay. We would be thrilled to welcome you back for another stay in the future!Kind regards,Iryna Assistant Front Office Manager

Dear Ian,Thank you for your positive review of your recent stay at our hotel. We greatly appreciate your feedback and are thrilled to hear that you had a great experience.We look forward to welcoming you back on your next visit.

Dear Anna,We appreciate your kind words! It's wonderful to hear that you found our beds and pillows incredibly comfortable and enjoyed the helpfulness of our reception staff. The convenient location near charming restaurants and theaters adds to the overall experience. We look forward to hosting you again for more comfortable stays.

Dear Sam,Thank you for your positive review of your recent stay at our hotel. We greatly appreciate your feedback and are thrilled to hear that you had a great experience.We look forward to welcoming you back on your next visit.

Dear Jessica,Thank you for taking the time to share your feedback! We're delighted to hear that you found our property to be centrally located, making it convenient for dinner options. We look forward to welcoming you back in the future!Kind regards,IrynaAssistant Front Office Manager

Dear Deana,Thank you for your review.We're delighted to hear that you found our location awesome and our hotel trendy. It's always a pleasure to know that our guests appreciate our unique atmosphere.Regarding your comment about the "Stretch room," we apologize for any confusion. The room is not intended for use as a gym, and we appreciate your understanding. We do provide fitness facilities for our guests, and we'll ensure that this is communicated more clearly to avoid any misconceptions in the future.Once again, thank you for choosing Lancemore Crossley, and we hope to have the pleasure of welcoming you back soon.Warm regards,IrynaAssistant Front Office Manager