All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 144 out of 646 reviews" "
10 - Excellent
144
Rating 8 - Good. 264 out of 646 reviews" "
8 - Good
264
Rating 6 - Okay. 162 out of 646 reviews" "
6 - Okay
162
Rating 4 - Poor. 55 out of 646 reviews" "
4 - Poor
55
Rating 2 - Terrible. 21 out of 646 reviews" "
2 - Terrible
21
7.8/10
Cleanliness
8.2/10
Staff & service
7.2/10
Amenities
6.8/10
Property conditions & facilities
6.6/10
Eco-friendliness
Reviews
10/10 Excellent
Glen
1 May 2024
Great
Glen
Stayed 6 nights in Apr 2024
Response from Reception on 1 May 2024
Thank you for staying with us and for taking the time to leave us a revie, we appreciate your feedback.
Room decor was dated. Couch springs were gone so no support and made it very difficult to get up from it. Bathroom taps had to be turned and turned to turn the water on or off. Hot water was so hot that it would be easy to scald yourself. Jets in the tub did not work. Fan cover in the bathroom needs to be cleaned. TV in the main room did not work. Very large bedroom but the bed was positioned so the bathroom door hit the foot of the bed and could not be opened all the way - made it difficult for the person sleeping on that side of the bed to get into the bathroom at night. Security chain on the door had nothing to connect to - had been ripped off. On the positive side, the room was very spaciou, the a/c works well and the king size bed was very comfortable.
Anthony
Stayed 1 night in Feb 2024
Response from Reception on 23 Feb 2024
Thank you for staying with us and for taking the time to provide us with your feedback. We are very sorry to hear you didn't enjoy your stay. We appreciate you brining this to our attention and will pass your comments on to management to address and rectify.
The receptionist Amanda was nice and helpful. The room was sold as a hotel and ended up being an old motel. While everything was clean, old building was not inviting. The Tv was the size of a computer monitor.
Parameswaran
Stayed 1 night in Jan 2024
Response from Reception on 12 Feb 2024
Thank you for staying with us and for taking the time to provide us with your feedback. We are very sorry to hear you were disappointed with your stay and will bring your comments to the attention of management.
10/10 Excellent
Victoria
28 Jan 2024
Liked: Cleanliness, staff & service
Room was spacious, neat and clean. Good value for money.
This is my second stay at Dorset Gardens and would book here again when in the eastern part of Melbourne
Verified traveller
Stayed 1 night in Jan 2024
Response from Reception on 25 Jan 2024
Thank you for the lovely review it is very muchappreciated we look forward to your next visit with uswarm regards Reception
8/10 Good
Carly
Travelled with family and small children
2 Jan 2024
Liked: Cleanliness, staff & service
The room was quite dated, but it has character! So didn’t mind the antique look. The bed is amazingly comfortable, it was very quiet and the shower pressure was amazing. WiFi didn’t reach our room which was a shame. But I has happy they could bring me a hairdryer as the one attached to the wall couldn’t tame my thick hair.
Carly
Stayed 3 nights in Dec 2023
Response from Reception on 12 Feb 2024
Thank you for staying with us and for taking the time to provide us with your feedback. We are glad you enjoyed your stay and will continue to work towards achieving 5 stars the next time you stay.
My family will stay again next time we need accomodation in the area.
Verified traveller
Stayed 1 night in Dec 2023
Response from Reception on 31 Dec 2023
Thank you for staying with us and for taking the time to provide us with your feedback. We are very happy to hear you and your family enjoyed your stay and look forward to your next stay.
8/10 Good
Marcia, Denver
Travelled with family, Business traveller
5 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Best sheets pillows and beds I have experienced in any hotel in a while. Housekeeping is outstanding- beds are made up clean and beautiful daily. Drawback is the other intoxicated noisy guests that woke us up after midnight every night of our stay.
Marcia
Stayed 4 nights in Dec 2023
Response from Reception on 15 Dec 2023
Thank you for staying with us and for taking the time to provide us with your feedback. We are happy to hear that you found your stay to be comfortable and we do apologise for the disturbances from other guests and will pass your comments on to management to address.
My stay was for 10 days and i have booked again next week. Quiet, peaceful, away from traffic noise. Room and bed was so comfortable I have asked for the same room nect week. Staff are all fantastic
Greg
Stayed 6 nights in Nov 2023
Response from Jessica on 1 Dec 2023
Hi Greg,Thank you for the kind review. I am glad you enjoyed your stay. We look forward to seeing you again next time.Kind Regards
6/10 Okay
Paul
23 Nov 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are too old..
Time for a massive update…
Paul
Stayed 2 nights in Nov 2023
Response from Reception on 24 Nov 2023
Thank you for staying with us.We are currently in the process of updating our rooms and hope you will come stay with us again in the future.Thank you for providing us with your feedback.
8/10 Good
Michelle
23 Nov 2023
Michelle
Stayed 1 night in Nov 2023
Response from Jessica on 24 Nov 2023
Thank you for your review
8/10 Good
Tim
Travelled with family
20 Nov 2023
Liked: Cleanliness, staff & service, room comfort
Overnight stopover
Firm bed and soft pillow- perfect!
Dinner in the bistro was filling and the drinks were refreshing after a long day.
Only downer was the broken but still usable shower head, reported it to reception and they were getting maintenance on to it.
Tim
Stayed 1 night in Nov 2023
Response from Reception on 21 Nov 2023
Thank you for staying with us and for taking the time to provide us with your feedback. We are very happy to hear you enjoyed your stay and really appreciate you notifying us about the shower which has now been fixed. We hope to see you again soon.
Hi Michel,I am sorry to hear that you didn't enjoy your stay with us, the room you stayed in is currently closed for renovations so hopefully you will try us again in the future.Kind Regards
Very clean and the shower was good. Extremely thin walls with neighboring apartments we were woken up throughout the night. TV showed a black screen for nearly all channels. Toilet takes 8 flushes to clear a number two. Key card frequently deactivates requiring us to go back to reception multiple times to get it reactivated.
Sean
Stayed 2 nights in Nov 2023
Response from Reception on 7 Nov 2023
Thank you for staying with us and for taking the time to provide us with your feedback.We are sorry to hear you did not enjoy your time with us and will ensure staff continue to remind guests to not put their room key near their phone as it will deactivate the room key. We will also look at enlarging the warning on the back of the key to help ensure this doesn't happen in the future. We appreciate you bringing this to our attention and will do our best to rectify these issues.
8/10 Good
wayne
Travelled with partner
6 Nov 2023
Liked: Staff & service
gaming meals and bar in 1 location
wayne
Stayed 1 night in Oct 2023
Response from Reception on 6 Nov 2023
Thank you for staying with us and for taking the time to provide us with your feedback. We are very happy to hear you enjoyed your stay with us and hope to see you again soon.
The staff were great, food was excellent, the rooms are small but functional and clean. More like a resort than a Hotel
Noel
Stayed 3 nights in Oct 2023
Response from Reception on 13 Oct 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We are so glad you enjoyed your time with us and hope you will stay again the next time you're in town. It's been a pleasure having you here.
Thank you for the kind review, I am glad you enjoyed your stay with us.
4/10 Poor
Louis
29 Aug 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Louis
Stayed 1 night in Aug 2023
Response from Jessica on 30 Aug 2023
I am sorry to hear to hear that you did not enjoy your stay with us. I hope you will try us again in the future.
6/10 Okay
Fiona
Travelled with family
30 Jul 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very expensive for what it was. Photos online look completely different to the actual condition of the apartment.
Fiona
Stayed 1 night in Jul 2023
Response from Reception on 21 Aug 2023
Thank you for staying with us and for taking the time to provide us with your feedback. We are sorry to hear you were not satisfied with your stay and will work with management to rectify these issues.
Thank you for staying with us and for taking the time to leave us a rating. We hope to see you again soon.
2/10 Terrible
Kyle
2 Jul 2023
Kyle
Stayed 1 night in Jul 2023
Response from Jessica on 28 Jul 2023
Sorry to hear that you didn't enjoy your stay with us. I have followed up with our housekeepers a few of your concerns & we have done our best to rectify the problems.
Reception being open late was convenient and the room was a great size. Property was very tired lots of hair in the bathroom that didn’t belong to us. Had to park a long way from the room safety latch on door was broken did not feel safe.
Erin
Stayed 1 night in Mar 2023
6/10 Okay
John
Travelled with partner
22 Mar 2023
While the room was clean & tidy and of good size as was bathroom, the whole complex could do with some TLC. It has a neglected feel about it. Fixtures, fittings, carpet and paint need a much needed update.
John
Stayed 3 nights in Mar 2023
Response from Jessica on 28 Mar 2023
We are in the process of designing a brand new Motel so bare with us & everything will be all brand new.Hope to see you again in the future.
Lovely clean spacious room. Great amenities. Friendly staff.Well located. Fantastic value for money.
Kathryn
Stayed 1 night in Mar 2023
Response from Jesscia on 25 Mar 2023
Thank you for the lovely feedback.
8/10 Good
Robyn
20 Feb 2023
Robyn
Stayed 1 night in Feb 2023
Response from Jessica on 25 Mar 2023
Thank you for the feedback
6/10 Okay
Zlata
19 Feb 2023
Liked: Staff & service
Zlata
Stayed 2 nights in Feb 2023
Response from Jessica on 19 Feb 2023
Thank you for your review
8/10 Good
Christopher, Greensborough
18 Feb 2023
Liked: Amenities
Older property part of hotel andfunction centre
Christopher
Stayed 1 night in Feb 2023
Response from Jessica on 19 Feb 2023
Thank you for your review. We are in the process of designing a brand new Motel so stay tuned.
8/10 Good
Terry
Travelled with partner
30 Jan 2023
Liked: Cleanliness, staff & service, amenities
Quite dated but clean and comfortable
had trouble finding where to check in, however once established everything easy and handy
recommend as a quick stay over
Terry
Stayed 1 night in Jan 2023
Response from Jessica on 31 Jan 2023
Hi Terry,Thank you for your review. We are in the process of designing a brand-new motel & also looking at the signage for out the front.Hope to see you again in the future
6/10 Okay
Tracey
Travelled with family
29 Jan 2023
Liked: Cleanliness
Accom was clean, but room dated. Difficult to locate reception so could actually check in.
Staff welcoming and helpful
Tracey
Stayed 1 night in Jan 2023
Response from Jessica on 31 Jan 2023
Hi Tracey,Thank you for your review. We are in the process of designing a brand-new motel & also looking at the signage for out the front.Hope to see you again in the future
2/10 Terrible
Sharon
Travelled with family
10 Jan 2023
Disliked: Property conditions & facilities
We booked for 2 beds (3 people) only got 1
Sharon
Response from Jessica on 11 Jan 2023
Hi Sharon,I am sorry to hear that you were put in a double room, did you mention this to anything to our staff? They would have easily been able to move you to the correct room type if you had of said something
10/10 Excellent
David
Travelled with partner
18 Dec 2022
Liked: Cleanliness, staff & service, amenities
Property needs an upgrade but the staff were excellent and friendly and very helpful, will stay again, Cheers
David
Response from Jessica on 11 Jan 2023
We are in the process of designing a brand-new motel so we hope you come stay with us again in the future.
Had to get new key card 4 times
unable to block outside lighting with blinds
very friendly staff
Stuart
Response from Jessica on 16 Dec 2022
I am sorry to hear you had trouble with your room keys not working, we are also in the process of designing a brand-new hotel so I hope you try us again in the future.