Exterior

Reviews of Clayton Monash Motor Inn & Serviced Apartments

2.5 out of 5
Clayton Monash Motor Inn & Serviced Apartments
1790 Princes Highway, Clayton, VIC

Reviews

8.0

Very good

Rating 10 - Excellent. 107 out of 336 reviews" "
Rating 8 - Good. 160 out of 336 reviews" "
Rating 6 - Okay. 40 out of 336 reviews" "
Rating 4 - Poor. 18 out of 336 reviews" "
Rating 2 - Terrible. 11 out of 336 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Hi?u

Liked: Cleanliness
Disliked: Staff & service
i can barely sleep at night, noisy sound continuously.
Stayed 1 night in Feb 2024
Response from Graham on 27 Feb 2024
Thanks for your inputKind Regards Graham

8/10 Good

bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room but a lot of highway traffic noise
Stayed 1 night in Feb 2024
Response from Graham on 6 Feb 2024
Thanks For your Input We really appreciate it. Yes Budget Rooms are near Traffic . Best to book a Queen Or Twin or contact Motel to discuss prior. Kind Regards Graham

8/10 Good

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Graham on 12 Dec 2023
Thanks for your input Sylvia,Have a Great Safe Christmas. Kind Regards Graham

10/10 Excellent

Darryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was compfortable
Stayed 1 night in Nov 2023
Response from Graham on 7 Dec 2023
Really appreciate that you were another Happy customer.Kind Regards Graham

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service
A clean place, reasonably priced
Room was as expected given the age of the premises and a few items needed some maintenance. Only complaint was that hot water from tap in bathroom was dangerously hot and way above a safe (legal) temperature. This needs to be corrected otherwise someone could be scalded.
Stayed 3 nights in Oct 2023
Response from Graham on 26 Oct 2023
Thanks for your input Regards Graham

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient and safe
Stayed 5 nights in Oct 2023
Response from Graham on 20 Oct 2023
We are pleased you were satisfied Kind Regards Graham

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Double bed hard, but single bed good.
Stayed 1 night in Sep 2023
Response from Graham on 14 Sept 2023
Interesting My wife likes firm bed and I like soft bed Interested that at least you tried both. We will check in to it We appreciate your input Regards Graham

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, minimal fuss and very practical.
Stayed 1 night in Sep 2023
Response from Graham on 12 Sept 2023
Thanks for your input Regards Graham

10/10 Excellent

Bill

Stayed 1 night in Sep 2023
Response from Graham on 12 Sept 2023
We are so pleased that our efforts are appreciated Thanks Kindly Graham

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff. No problems at all.
Stayed 1 night in Jul 2023
Response from graham on 8 Aug 2023
We are so pleased you were happy . We do genuinely try our best Kind Regards Graham

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
the service and understanding to accommodate my length of stay due in a difficult circumstances was very helpful thanks Graham
Stayed 2 nights in Jun 2023
Response from Graham on 15 Jun 2023
Thanks so much max for your input.we really appreciate ALL comments,Kind Regards Graham

8/10 Good

Paul

Travelled with group
Travelling though Melbourne and found this accommodation convenient for us on this occasion. The room was a little aged and some painting required but overall the room was clean and comfortable.
Stayed 1 night in Apr 2023
Response from Graham on 27 Apr 2023
Thanks for your input Kind regard Graham

8/10 Good

Paul

Stayed 2 nights in Apr 2023
Response from Graham on 15 Jun 2023
Thanks for your input Kind Regards Graham

4/10 Poor

Martin

Disliked: Staff & service, amenities
Stayed 2 nights in Apr 2023
Response from Graham on 27 Apr 2023
Some comments would have help us more Regards Graham

4/10 Poor

Lynette

Disliked: Amenities, property conditions & facilities
T00 noisy, no wifi.
Stayed 1 night in Mar 2023
Response from Graham on 5 Apr 2023
Hi Lynette. We do try and be transparent and it is even noted in the Description of your Room that you do get some slight Traffic noise. Budget Rooms are our cheapest rooms for that reason. For those people reading this review I would suggest you up grade to at least a Queen room which is not right on the main road. Very confused No Wi Fi There is a large sign on your mirror in your room with details and passwords. So I assume you did not see that, or even contact Reception. Sorry for any inconvenience you experienced Kind Regards Graham

6/10 Okay

Mitchell J

Business traveller
Disliked: Cleanliness
Property is Ok Outside is messy and lack maintenance on gardens and cleaning Inside the carpets are heavily Stained and sticky Tv Was useless as it had a big screen dint in it and was burry Signs everywhere telling how hard business is and save power etc - which to be honest I pay to stay I couldn’t care less to save a the motel a dollar -
Response from Graham on 5 Apr 2023
Yes like everyone else we are just surviving. We are happy to upgrade rooms, But that includes substantial price increases. Your comments like "I pay to stay" are somewhat interesting. Thus people like yourself want a bottom Budget price. That is why you chose us in the first place, and not a 4 or 5 star Motel,I have to say your review differs so much from the all others Kind Regards Graham

6/10 Okay

Annette

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
When leaving there was no lighting on the stairs very dangerous as it was dark and needs some security lighting
Stayed 1 night in Mar 2023
Response from Graham on 8 Mar 2023
Thanks for your input We were not aware of that Kind Regards Graham

8/10 Good

anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and tidy. The communication was very good.
Stayed 1 night in Feb 2023
Response from Graham on 14 Feb 2023
Thanks So much for your input Kind Regards Graham

6/10 Okay

Terence

Stayed 1 night in Jan 2023
Response from Graham on 8 Mar 2023
Thanks

8/10 Good

VIKRAM SINGH

Travelled with partner
Liked: Staff & service
NA
Response from Graham on 14 Feb 2023
Thanks for your input Kind Regards Graham

6/10 Okay

Neil

Business traveller
Sheets were clean, towels were clean, shower was good, tea and coffee provided. Older motel, requires an update, but that is reflected in the price. Suited my needs for the night.
Stayed 1 night in Nov 2022
Response from Graham on 18 Nov 2022
Thanks for your input Yes we are upgrading as we go We price rooms accordingly so if you book a Budget room .That is what you get Regards Graham

10/10 Excellent

Ngatungane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love it. Nice room so perfect fo my need.. Extra bed even better❤️❤️❤️
Stayed 1 night in Aug 2022
Response from Graham on 9 Aug 2022
We are so pleased you are satisfied Kind Regards Graham

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great communication. Clean room. A little traffic noise but we expected that and it didn’t stop a great night’s sleep.
Stayed 1 night in Jul 2022
Response from Graham on 4 Aug 2022
Thanks for your positive input Remember Budget Rooms are at front of building. this is why they are cheaper. Kind Regards Graham

2/10 Terrible

Lynette

Travelled with family
Disliked: Property conditions & facilities
It was explained to us that the people in the room before us had smoked and the proprietor could not offer us another room. The cleaners tried to cover the smoke smell with some sort of very strong offensive cleaner. My husband ended up feeling very sick. We tried leaving the bathroom fan on, only it was too loud and couldnt sleep. The same for the airconditioner. My husband opened the door and window, only the traffic noise was too loud. In all we didnt get any sleep. We had to be up early the next day to attend my graduation at Monash. Overall, it was very dissappointing.
Stayed 1 night in Mar 2022
Response from Graham on 5 Apr 2022
Yes Lynette, we agree with your comments, But you have not mentioned you were told on arrival and still decided to stay on book a second day which we discounted by 40% Also moving you from room 4 to room 1 an Upgrade Free of charge' Sorry for your experience But we did All that we could. Some smokers Do Not have respect for others Kind Regards Graham

8/10 Good

KM

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was neat and tidy. It was situated well for what we needed.
Stayed 2 nights in Dec 2021
Response from Graham on 29 Dec 2021
We are pleased you are happy Have a Safe Great New Year Regards Graham

10/10 Excellent

Ray

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff where great thanks
Stayed 1 night in Oct 2021
Response from Graham on 16 Oct 2021
We really appreciate your input Kind regards Graham

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 7 nights in Aug 2021
Response from Graham on 25 Aug 2021
We really appreciate your input Kind Regards Graham

8/10 Good

Verified traveller

Business traveller, Travelled with partner
It was good for the price.
Stayed 1 night in Jun 2021
Response from Graham on 22 Jun 2021
Appreciate your input Older type motel , but clean and very reasonably priced. Kind Regards Graham

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hosts where very good with communication. Thank you
Stayed 1 night in May 2021
Response from Graham on 11 May 2021
Really appreciate your comments thanks Graham

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did the job. Staff helpful and friendly. Location good. Place was clean and in good condition
Stayed 1 night in Apr 2021
Response from Graham on 19 Apr 2021
It always amazes me that people give us good reviews , But stay Anonymous. Where as normally those who stay Anonymous normally are those who have an personal agenda and not prepared to put their name to it We really appreciate your input Kind Regards Graham

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A basic room which was all I wanted. Nil contact with staff so cannot rate them.
Stayed 1 night in Mar 2021
Response from Graham on 29 Mar 2021
We really appreciate your input Remember now we offer Rooms with Full Cooking facilities. Regards Graham

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was neat tidy and very flexible and willing to help.
Stayed 1 night in Mar 2021
Response from Graham on 16 Mar 2021
We really appreciate our genuine efforts are noticed Kind regards Graham

10/10 Excellent

Shannon, NSW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the room was clean, comfortable and tidy with a microwave. They also provided the nice touch of providing a bowl, plate and cutlery. They also have laundry facilties on-site if needed.
Stayed 3 nights in Dec 2020
Response from Graham on 8 Jan 2021
Really appreciate your comments Shannon Kind Regards Graham

8/10 Good

SUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lean and comfortable.
Nothing exceptional, but entirely satisfactory.
Stayed 1 night in Jun 2020
Response from Graham on 19 Jun 2020
thanks for your input. Yes we try to balance cost versus over capitalising Kind Regards Graham

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to book and quick response. Close to shops and the human.
Stayed 1 night in May 2020
Response from Graham on 3 Jun 2020
Thanks so much for your positive input. Kind Regards Graham

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Was clean and comfortable. Went over for a hospital visit and was very convenient for this.
Stayed 2 nights in Mar 2020
Response from Graham on 19 Mar 2020
We are pleased that you were Happy. stay safe Kind Regards Graham

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was better than the norm for a basic price. Comfortable seats to work at night and plenty of room.
Stayed 1 night in Feb 2020
Response from Graham on 26 Feb 2020
We appreciate your input, and that you were satisfied Kind Regards Graham

8/10 Good

Lim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Graham on 14 Feb 2020
we really appreciate your comments as they re important to us Kind Regards Graham

2/10 Terrible

AG

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
Grumpy old customer service/owner, he blatantly got angry for no reason. He said that many tenants complained for me having too many visitors, while I had only one visitor at that time. Two of my friends were waiting outside at their cars on the parking lot but he also picked on them. There should be policy explained to us upfront that no visitor allowed. Not recommended at all for family with kids.
Stayed 2 nights in Jan 2020
Response from Graham on 4 Feb 2020
We make No Apologies about being Security conscious. Noise and too many visitors and strange cars with people lurking around is not a good look. The other residents who complained to us were obviously concerned, as they would not have called us. Yes, people who come here need to take others in to account,

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Comfortable Beds, Portable fans in the rooms was great as well as heating and air con.
Stayed 3 nights in Jan 2020
Response from Graham on 26 Jan 2020
We are really happy that you were Happy. KInd Regards Graham

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from Graham on 17 Jan 2020
Thanks for your input Kind Regards Graham

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We stayed because it was nice and close to the hospital. It was nice and clean and had everying we needed
Stayed 1 night in Dec 2019
Response from Graham on 23 Dec 2019
We appreciate your input. Have a Happy & Safe Christmas/ New Year Kind Regards Graham

6/10 Okay

Catherine

Liked: Cleanliness, room comfort
Clean reasonably comfortable
Very basic but handy location for my needs. Very noisy traffic due to location. Was a bit disappointed they wanted me out by 8am for a truck driver to go in and knocked on my door prior to 8 am to make sure I was leaving then!
Stayed 2 nights in Dec 2019
Response from Graham on 19 Dec 2019
Hi Catherine, As per many previous Reviews We keep telling people that our Cheapest Rooms ( Budget rooms) state clearly in their description that they are Upstairs and do get slight traffic noise. We generally recommend up grade to a Queen Room for $10 extra. We did ask you what time you were leaving a a general question. As we tell people to leave keys in their room on Table and close door behind them if they are leaving before Reception opens.. So yes we did take you t your word.when you said you would be gone by 8 am. It was well after that we said we had a truck driver looking for an early check in. We would do the same for you , and ask people the same if you requested n early check in. Many people have early flights and request early check ins. So we are very aware to choose our words when asking people what time they are vacating. We are sorry you have taken it in this manner. Kind Regards Graham

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2019
Response from Graham on 3 Dec 2019
Your review score is at the opposite end of the scale to that of most others We know why you were upset .But it would have been beneficial to others to share what your situation was. Kind Regards Graham

4/10 Poor

Angie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Carpets needs a good steam clean. Booked a room for $240 for 2 nights that had 2 beds, got a call from a gentleman who asked if he should move me into a room with one bed since I had booked as one person. I reluctantly agreed. The one bed room was going for $210 on the internet at the time of booking. I questioned the gentleman if I was going to get a refund of $60 and he said to speak to whomever I had booked with as he didn’t deal with me originally so I feel as if I was duped into taking the room that I hadn’t originally booked.
Stayed 2 nights in Nov 2019
Response from Graham on 25 Nov 2019
We are a bit confused. We queried if you needed room with two beds ,as you only said one person on your booking That is why we called you. You were quite happy and said yes no problem. your concern was the price difference. We explained to you we upgraded you to a room at the same price that was on the ground floor and way from traffic noise.Otherwise you would be upstairs and at the front of the building with Traffic noise.you chose not to take that.also you booked through Expedia/ Wotif. So you should have taken it up with them. So we are a bit of a loss. Thanks Graham Thanks Graham

10/10 Excellent

Rob, Sydney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Greeted and welcomed upon arrival by front desk. Very pleased.
Stayed 1 night in Nov 2019
Response from Graham on 20 Nov 2019
Thanks Rob We really appreciate that you were satisfied. Kind Regards Graham

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked how close it was to everything that we wanted to go to
Stayed 1 night in Nov 2019
Response from Graham on 10 Nov 2019
We are Happy That you were Happy. Kind Regards Graham

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Small hotel , and Convenient as it’s Near to Monash Clayton university. Clean and room is big . However, the staff does questions guests and tells guests to book direct with them.
Stayed 2 nights in Oct 2019
Response from Graham on 30 Oct 2019
Thanks Anonymous for your input. What we do say is that we save the Back rooms away from Traffic for those who book direct

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Location was ideal for my purpose and as such was happy to stay there. Commuter traffic noise from main road excessive and annoying. Staff friendly but not very helpful in assisting to solve problems like supplying extra amenities like coffee and tea.
Stayed 2 nights in Oct 2019
Response from Graham on 30 Oct 2019
Yes you Booked a BUDGET Room ( Our Cheapest Room) As they are at the Front of the building. It does say in Description of the Room Some Traffic Noise. Sometimes you may be better to upgrade for $10 to a Queen Room. We top up every room with teas & Coffee everyday, So we are a bit confused.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and conveniently located
I like to stay here when in Melbourne. It is well run and comfortable with ample safe parking. It is about a kilometre from Clayton railway station, cafes and churches.
Stayed 3 nights in Oct 2019
Response from Graham on 29 Oct 2019
Thanks Peter for your comments. We do Try to Genuinely please Kind Regards Graham