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Rating 10 - Excellent. 107 out of 336 reviews" "
10 - Excellent
107
Rating 8 - Good. 160 out of 336 reviews" "
8 - Good
160
Rating 6 - Okay. 40 out of 336 reviews" "
6 - Okay
40
Rating 4 - Poor. 18 out of 336 reviews" "
4 - Poor
18
Rating 2 - Terrible. 11 out of 336 reviews" "
2 - Terrible
11
8.4/10
Cleanliness
8.2/10
Staff & service
7.4/10
Amenities
7.6/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
6/10 Okay
Hi?u
26 Feb 2024
Liked: Cleanliness
Disliked: Staff & service
i can barely sleep at night, noisy sound continuously.
Nice clean room but a lot of highway traffic noise
bruce
Stayed 1 night in Feb 2024
Response from Graham on 6 Feb 2024
Thanks For your Input We really appreciate it. Yes Budget Rooms are near Traffic . Best to book a Queen Or Twin or contact Motel to discuss prior. Kind Regards Graham
Really appreciate that you were another Happy customer.Kind Regards Graham
8/10 Good
Robert
Travelled with family
26 Oct 2023
Liked: Cleanliness, staff & service
A clean place, reasonably priced
Room was as expected given the age of the premises and a few items needed some maintenance. Only complaint was that hot water from tap in bathroom was dangerously hot and way above a safe (legal) temperature. This needs to be corrected otherwise someone could be scalded.
Interesting My wife likes firm bed and I like soft bed Interested that at least you tried both. We will check in to it We appreciate your input Regards Graham
the service and understanding to accommodate my length of stay due in a difficult circumstances was very helpful
thanks Graham
Max
Stayed 2 nights in Jun 2023
Response from Graham on 15 Jun 2023
Thanks so much max for your input.we really appreciate ALL comments,Kind Regards Graham
8/10 Good
Paul
Travelled with group
26 Apr 2023
Travelling though Melbourne and found this accommodation convenient for us on this occasion. The room was a little aged and some painting required but overall the room was clean and comfortable.
Paul
Stayed 1 night in Apr 2023
Response from Graham on 27 Apr 2023
Thanks for your input Kind regard Graham
8/10 Good
Paul
24 Apr 2023
Paul
Stayed 2 nights in Apr 2023
Response from Graham on 15 Jun 2023
Thanks for your input Kind Regards Graham
4/10 Poor
Martin
4 Apr 2023
Disliked: Staff & service, amenities
Martin
Stayed 2 nights in Apr 2023
Response from Graham on 27 Apr 2023
Some comments would have help us more Regards Graham
Hi Lynette. We do try and be transparent and it is even noted in the Description of your Room that you do get some slight Traffic noise. Budget Rooms are our cheapest rooms for that reason. For those people reading this review I would suggest you up grade to at least a Queen room which is not right on the main road. Very confused No Wi Fi There is a large sign on your mirror in your room with details and passwords. So I assume you did not see that, or even contact Reception. Sorry for any inconvenience you experienced Kind Regards Graham
6/10 Okay
Mitchell J
Business traveller
18 Mar 2023
Disliked: Cleanliness
Property is Ok
Outside is messy and lack maintenance on gardens and cleaning
Inside the carpets are heavily Stained and sticky
Tv Was useless as it had a big screen dint in it and was burry
Signs everywhere telling how hard business is and save power etc - which to be honest I pay to stay I couldn’t care less to save a the motel a dollar -
Mitchell J
Response from Graham on 5 Apr 2023
Yes like everyone else we are just surviving. We are happy to upgrade rooms, But that includes substantial price increases. Your comments like "I pay to stay" are somewhat interesting. Thus people like yourself want a bottom Budget price. That is why you chose us in the first place, and not a 4 or 5 star Motel,I have to say your review differs so much from the all others Kind Regards Graham
The property was very clean and tidy. The communication was very good.
anita
Stayed 1 night in Feb 2023
Response from Graham on 14 Feb 2023
Thanks So much for your input Kind Regards Graham
6/10 Okay
Terence
12 Jan 2023
Terence
Stayed 1 night in Jan 2023
Response from Graham on 8 Mar 2023
Thanks
8/10 Good
VIKRAM SINGH
Travelled with partner
7 Jan 2023
Liked: Staff & service
NA
VIKRAM SINGH
Response from Graham on 14 Feb 2023
Thanks for your input Kind Regards Graham
6/10 Okay
Neil
Business traveller
13 Nov 2022
Sheets were clean, towels were clean, shower was good, tea and coffee provided. Older motel, requires an update, but that is reflected in the price. Suited my needs for the night.
Neil
Stayed 1 night in Nov 2022
Response from Graham on 18 Nov 2022
Thanks for your input Yes we are upgrading as we go We price rooms accordingly so if you book a Budget room .That is what you get Regards Graham
Great communication. Clean room. A little traffic noise but we expected that and it didn’t stop a great night’s sleep.
Sharon
Stayed 1 night in Jul 2022
Response from Graham on 4 Aug 2022
Thanks for your positive input
Remember Budget Rooms are at front of building.
this is why they are cheaper.
Kind Regards Graham
2/10 Terrible
Lynette
Travelled with family
4 Apr 2022
Disliked: Property conditions & facilities
It was explained to us that the people in the room before us had smoked and the proprietor could not offer us another room. The cleaners tried to cover the smoke smell with some sort of very strong offensive cleaner. My husband ended up feeling very sick. We tried leaving the bathroom fan on, only it was too loud and couldnt sleep. The same for the airconditioner. My husband opened the door and window, only the traffic noise was too loud. In all we didnt get any sleep. We had to be up early the next day to attend my graduation at Monash. Overall, it was very dissappointing.
Lynette
Stayed 1 night in Mar 2022
Response from Graham on 5 Apr 2022
Yes Lynette, we agree with your comments, But you have not mentioned you were told on arrival and still decided to stay on book a second day which we discounted by 40%
Also moving you from room 4 to room 1 an Upgrade Free of charge'
Sorry for your experience But we did All that we could. Some smokers Do Not have respect for others Kind Regards Graham
Did the job. Staff helpful and friendly. Location good. Place was clean and in good condition
Verified traveller
Stayed 1 night in Apr 2021
Response from Graham on 19 Apr 2021
It always amazes me that people give us good reviews , But stay Anonymous.
Where as normally those who stay Anonymous normally are those who have an personal agenda and not prepared to put their name to it
We really appreciate your input
Kind Regards Graham
Great location and the room was clean, comfortable and tidy with a microwave. They also provided the nice touch of providing a bowl, plate and cutlery. They also have laundry facilties on-site if needed.
Shannon
Stayed 3 nights in Dec 2020
Response from Graham on 8 Jan 2021
Really appreciate your comments Shannon
Kind Regards Graham
we really appreciate your comments as they re important to us
Kind Regards Graham
2/10 Terrible
AG
Travelled with family, Business traveller
4 Feb 2020
Liked: Cleanliness
Disliked: Staff & service
Grumpy old customer service/owner, he blatantly got angry for no reason. He said that many tenants complained for me having too many visitors, while I had only one visitor at that time. Two of my friends were waiting outside at their cars on the parking lot but he also picked on them. There should be policy explained to us upfront that no visitor allowed. Not recommended at all for family with kids.
AG
Stayed 2 nights in Jan 2020
Response from Graham on 4 Feb 2020
We make No Apologies about being Security conscious.
Noise and too many visitors and strange cars with people lurking around is not a good look.
The other residents who complained to us were obviously concerned, as they would not have called us.
Yes, people who come here need to take others in to account,
8/10 Good
Verified traveller
Travelled with family and small children, Business traveller
We stayed because it was nice and close to the hospital. It was nice and clean and had everying we needed
Verified traveller
Stayed 1 night in Dec 2019
Response from Graham on 23 Dec 2019
We appreciate your input.
Have a Happy & Safe Christmas/ New Year
Kind Regards Graham
6/10 Okay
Catherine
19 Dec 2019
Liked: Cleanliness, room comfort
Clean reasonably comfortable
Very basic but handy location for my needs.
Very noisy traffic due to location.
Was a bit disappointed they wanted me out by 8am for a truck driver to go in and knocked on my door prior to 8 am to make sure I was leaving then!
Catherine
Stayed 2 nights in Dec 2019
Response from Graham on 19 Dec 2019
Hi Catherine,
As per many previous Reviews We keep telling people that our Cheapest Rooms ( Budget rooms) state clearly in their description that they are Upstairs and do get slight traffic noise. We generally recommend up grade to a Queen Room for $10 extra.
We did ask you what time you were leaving a a general question. As we tell people to leave keys in their room on Table and close door behind them if they are leaving before Reception opens..
So yes we did take you t your word.when you said you would be gone by 8 am.
It was well after that we said we had a truck driver looking for an early check in.
We would do the same for you , and ask people the same if you requested n early check in.
Many people have early flights and request early check
ins.
So we are very aware to choose our words when asking people what time they are vacating.
We are sorry you have taken it in this manner.
Kind Regards Graham
2/10 Terrible
Verified traveller
3 Dec 2019
Verified traveller
Stayed 1 night in Sep 2019
Response from Graham on 3 Dec 2019
Your review score is at the opposite end of the scale to that of most others We know why you were upset .But it would have been beneficial to others to share what your situation was.
Kind Regards Graham
Carpets needs a good steam clean.
Booked a room for $240 for 2 nights that had 2 beds, got a call from a gentleman who asked if he should move me into a room with one bed since I had booked as one person.
I reluctantly agreed.
The one bed room was going for $210 on the internet at the time of booking.
I questioned the gentleman if I was going to get a refund of $60 and he said to speak to whomever I had booked with as he didn’t deal with me originally so I feel as if I was duped into taking the room that I hadn’t originally booked.
Angie
Stayed 2 nights in Nov 2019
Response from Graham on 25 Nov 2019
We are a bit confused. We queried if you needed room with two beds ,as you only said one person on your booking That is why we called you.
You were quite happy and said yes no problem.
your concern was the price difference.
We explained to you we upgraded you to a room at the same price that was on the ground floor and way from traffic noise.Otherwise you would be upstairs and at the front of the building with Traffic noise.you chose not to take that.also you booked through Expedia/ Wotif. So you should have taken it up with them.
So we are a bit of a loss.
Thanks Graham
Thanks Graham
Small hotel , and Convenient as it’s Near to Monash Clayton university.
Clean and room is big .
However, the staff does questions guests and tells guests to book direct with them.
Verified traveller
Stayed 2 nights in Oct 2019
Response from Graham on 30 Oct 2019
Thanks Anonymous for your input.
What we do say is that we save the Back rooms away from Traffic for those who book direct
6/10 Okay
Verified traveller
29 Oct 2019
Liked: Cleanliness, staff & service, amenities
Location was ideal for my purpose and as such was happy to stay there. Commuter traffic noise from main road excessive and annoying. Staff friendly but not very helpful in assisting to solve problems like supplying extra amenities like coffee and tea.
Verified traveller
Stayed 2 nights in Oct 2019
Response from Graham on 30 Oct 2019
Yes you Booked a BUDGET Room ( Our Cheapest Room) As they are at the Front of the building. It does say in Description of the Room Some Traffic Noise. Sometimes you may be better to upgrade for $10 to a Queen Room. We top up every room with teas & Coffee everyday, So we are a bit confused.
I like to stay here when in Melbourne. It is well run and comfortable with ample safe parking. It is about a kilometre from Clayton railway station, cafes and churches.
Peter
Stayed 3 nights in Oct 2019
Response from Graham on 29 Oct 2019
Thanks Peter for your comments. We do Try to Genuinely please Kind Regards Graham