Mazzo Holidays from £278

We had a wonderful stay! Our room was spacious and had a beautiful view from a large terrace, which was definitely a highlight. The breakfast had a good variety including cheese, cold cuts, boiled and scrambled eggs, sausages, croissants, waffles, pancakes, jam, yogurt, coffee, tea, juice, and mini muffins. It wasn’t anything extraordinary, but there was something for everyone. Breakfast officially starts at 7:30 a.m., but they were kind enough to have it available from 7:00 a.m. for guests who needed to leave early. The parking was extremely convenient and well worth what we paid for it. There is a covered garage attached to the hotel, or you can use nearby parking lots where the staff will bring your car to and from the hotel. Everyone on the staff was incredibly welcoming and helpful. And the location couldn’t be better—it’s right in the heart of this charming town, making it perfect for exploring everything on foot.

This is a great find. Central hotel, but quiet even though all shops and tube were very close. Helpful staff, very clean room. Nice buffet breakfast included

Amazing staff clean room

Fantastic well kept and lovely pool

Here's a polished, firm, and professional version: Upon my arrival, Dunya displayed an arrogant and unwelcoming attitude. When we asked for restaurant recommendations other than the hotel restaurant, she was unable to provide any suggestions. Coming from the hospitality industry myself, I found this level of service extremely disappointing.** My experience with Alexandra at the front desk was even worse. She was disrespectful, dismissive, and spoke to me in an unnecessarily loud and unprofessional manner. Since I was with friends who were staying at another hotel, I chose not to respond to her behavior as it deserved.** To make matters worse, when my friend came to the hotel looking for me, Alexandra stated that no guest by my name was staying there because, according to her, my name had been misspelled. The following day, I confirmed with the restaurant staff that my name was, in fact, correctly listed in the system. The manager, Tamas, who was professional and courteous, explained that this may have been due to a privacy policy. However, providing incorrect information to someone legitimately looking for a registered guest is unacceptable and caused unnecessary confusion. On a positive note, the restaurant staff provided excellent service, the food was very good, and the room itself was comfortable. My only complaint regarding the accommodations was the bathtub, which I found impractical. Unfortunately, the poor service at the front desk is a thing