Title: Pacific Palace Beach Tower Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Pacific Palace Beach Tower Hotel Beachside hotel with outdoor pool ## Photo gallery for Pacific Palace Beach Tower Hotel ![Outdoor pool - Pacific Palace Beach Tower Hotel (Mazatlán)](https://images.trvl-media.com/lodging/13000000/12860000/12851800/12851766/e77aef42.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/93c0377a-79ab-41f3-a1dd-f2ca2dcdaa49-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Junior Suite, Ocean View | In-room safe, desk, laptop workspace, blackout curtains - Pacific Palace Beach Tower Hotel (Mazatlán)](https://images.trvl-media.com/lodging/13000000/12860000/12851800/12851766/d0a2b4e2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Pacific Palace Beach Tower Hotel (Mazatlán)](https://images.trvl-media.com/lodging/13000000/12860000/12851800/12851766/9a1ab793.jpg?impolicy=resizecrop&rw=297&ra=fit) ![On the beach - Pacific Palace Beach Tower Hotel (Mazatlán)](https://images.trvl-media.com/lodging/13000000/12860000/12851800/12851766/ce23201c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies This beachside retreat near Cerritos Beach offers a tropical experience with a swim-up bar and sunny terrace. Enjoy practical amenities like a gym and in-room WiFi for a comfortable stay. ## Reviews 7.6 Good ## Popular amenities - Bar - All-inclusive - Breakfast available - 24/7 front desk - Room service - Gym ## Room options ### Check availability for these dates Tonight [Dec 16 - Dec 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=12851766&PinnedHotelID=12851766&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=12851766&PinnedHotelID=12851766&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 17 - Dec 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=12851766&PinnedHotelID=12851766&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=12851766&PinnedHotelID=12851766&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=12851766&PinnedHotelID=12851766&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=12851766&PinnedHotelID=12851766&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=12851766&PinnedHotelID=12851766&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=12851766&PinnedHotelID=12851766&HadPinnedHotel=true®ionId=-1&adults=2) ### View all photos for Junior Suite, Ocean View ![Junior Suite, Ocean View | In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/13000000/12860000/12851800/12851766/62bdf29d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Ocean View 7.4 Good 14 reviews ### Highlights Air conditioning Free cots/infant beds Full-sized fridge/freezer LCD TV Blackout curtains Private bathroom Hairdryer Microwave - 548 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ### View all photos for Junior Suite, City View ![Junior Suite, City View | In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/13000000/12860000/12851800/12851766/b66b7a36.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, City View 8.0 Very good 5 reviews ### Highlights Air conditioning Free cots/infant beds Full-sized fridge/freezer LCD TV Blackout curtains Private bathroom Hairdryer Microwave - 548 sq ft - City view - Sleeps 4 - 2 Double Beds ### View all photos for Junior Suite, Mountain View ![In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/13000000/12860000/12851800/12851766/f8acb2f5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Mountain View ### Highlights Air conditioning Free cots/infant beds Full-sized fridge/freezer LCD TV Blackout curtains Private bathroom Hairdryer Microwave - 548 sq ft - Mountain view - Sleeps 4 - 2 Double Beds ### View all photos for Junior Suite (No View) ![Junior Suite (No View) | In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/13000000/12860000/12851800/12851766/dd0e35f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite (No View) 10.0 Exceptional 2 reviews ### Highlights Air conditioning Free cots/infant beds Full-sized fridge/freezer LCD TV Separate bedroom Blackout curtains Private bathroom Hairdryer - 548 sq ft - 1 bedroom - City view - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMazatlan-Hotels-Pacific-Palace-Beach-Tower-Hotel.h12851766.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMazatlan-Hotels-Pacific-Palace-Beach-Tower-Hotel.h12851766.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C23.26037%2C-106.46511&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=pKc3RIrMzdI2lPWBTgDj8GdshJo=) Av. Camarón Sábalo No. 2601, Fracc. Sabalo Country Club, Mazatlán, SIN, 82100 #### What's nearby - Playa Brujas \- 1 min walk \- 0.1 miles - Cerritos Beach \- 16 min walk \- 0.9 miles - Punta Camaron Beach \- 2 min drive \- 1.7 miles - El Cid Country Club Golf Course \- 5 min drive \- 1.7 miles - Witches Beach \- 6 min drive \- 3.6 miles #### Getting around - Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 33 min drive #### Restaurants - ‪La Catrina Restaurant y Cantina - ‬2 min walk - ‪Angelo's - ‬5 min walk - ‪Diego's Beach House - ‬2 min walk - ‪Grand Central Bar at Oceano Palace - ‬1 min walk - ‪Las Palomas - ‬5 min walk ## About this property ### Pacific Palace Beach Tower Hotel Hotel near The Mazatlan Malecón At Pacific Palace Beach Tower Hotel, you can look forward to a swim-up bar, a poolside bar and a terrace. In addition to a bar and a gym, guests can connect to free in-room WiFi. You'll also find perks such as: - An outdoor pool, along with a swim-up bar - Free self-parking - Buffet breakfast (surcharge), express check-out and express check-in - A TV in reception, smoke-free property and luggage storage Room features All 147 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Extra amenities include: - Rollaway/extra beds (surcharge) and free cots/infant beds - Bathrooms with showers and free toiletries - 42-inch LCD TVs with cable channels - Full-sized fridge/freezers, microwaves and ovens ### All-inclusive details All-inclusive room rates at Pacific Palace Beach Tower Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Water activities Kayaking ## Similar properties ![On the beach](https://images.trvl-media.com/lodging/18000000/17410000/17403600/17403549/c842f802.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Star Palace Hotel Zona Dorada - Pool - All-inclusive - Parking included - Free WiFi 7.8 Good 355 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=17403549&PinnedHotelID=17403549&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/32000000/31930000/31927400/31927369/8e35396a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Oceano Palace Beach Resort Zona Dorada - Pool - All-inclusive - Kids pool - Parking included 7.0 Good 359 reviews £79 includes taxes & fees 5 Jan - 6 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=31927369&PinnedHotelID=31927369&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/530000/522300/522203/ca84937f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Luna Palace Hotel and Suites Zona Dorada - Pool - All-inclusive - Kids pool - Waterslide 8.0 Very good 771 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=522203&PinnedHotelID=522203&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/430000/425200/425185/6a2fac94.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Cid Granada Zona Dorada - Pool - All-inclusive - Restaurant - Air conditioning 7.8 Good 353 reviews £107 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=425185&PinnedHotelID=425185&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach](https://images.trvl-media.com/lodging/111000000/110010000/110007400/110007344/ebdd8aac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sunset Palace Beach Hotel - All Inclusive Zona Dorada - Pool - All-inclusive - Parking included - Free WiFi 8.0 Very good 49 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=110007344&PinnedHotelID=110007344&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/16000000/15860000/15858100/15858065/fb3c1bd6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Royal Beach Mazatlán Marina Mazatlan - Pool - Spa - Parking included - Free WiFi 7.2 Good 934 reviews £63 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=15858065&PinnedHotelID=15858065&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/430000/425200/425187/7238b68e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Cid Castilla Beach Hotel Zona Dorada - Pool - All-inclusive - Spa - Kids pool 7.8 Good 1,003 reviews £119 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=425187&PinnedHotelID=425187&HadPinnedHotel=true®ionId=-1&adults=2) ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/18000000/17440000/17436300/17436297/bed2d8d7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean View Beach Hotel Zona Dorada - Pool - Breakfast included - Parking included - Free WiFi 7.4 Good 1,002 reviews £71 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=17436297&PinnedHotelID=17436297&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/800000/791300/791300/26a03f0f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Costa De Oro Beach Hotel Zona Dorada - Pool - All-inclusive - Spa - Pet-friendly 8.2 Very good 1,507 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=791300&PinnedHotelID=791300&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/20000/15100/15078/cd152508.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SUITES LAS FLORES BEACH MAZATLAN Zona Dorada - Pool - Parking included - Free WiFi - Restaurant 7.8 Good 998 reviews £70 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=15078&PinnedHotelID=15078&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site parking ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 280 for adults and MXN 220 for children - A bar/lounge - A poolside bar - A restaurant - A swim-up bar - Snack bar/deli ### Things to do - Gym - Outdoor pool - TV in common areas ### Family friendly - In-room cot - In-room full-sized refrigerator/freezer - In-room microwave - Outdoor pool - Rollaway/extra bed (surcharge) - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage - Water dispenser ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Porter/bellhop ### Outdoors - On the beach - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 1 building - 15 floors - Built in 2016 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 42-inch LCD TV with cable channels ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Full-sized refrigerator/freezer - Limited room service - Microwave - Oven ### More - Air conditioning - Desk - Iron/ironing board - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for MXN 300 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately MXN 280 for adults and from MXN 220 for children - Rollaway bed fee: MXN 300 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 9:00 AM to 9:00 PM Only registered guests are allowed in the guestrooms ### Property is also known as Pacific Palace Beach Tower Hotel Mazatlan Pacific Palace Beach Tower Mazatlan Pacific Tower Hotel Mazatlan Pacific Palace Beach Tower Hotel Hotel Pacific Palace Beach Tower Hotel Mazatlán Pacific Palace Beach Tower Hotel Hotel Mazatlán ## Frequently asked questions ### Does Pacific Palace Beach Tower Hotel have a pool? ### Is Pacific Palace Beach Tower Hotel pet-friendly? ### How much is parking at Pacific Palace Beach Tower Hotel? ### What time is check-in at Pacific Palace Beach Tower Hotel? ### What time is check-out at Pacific Palace Beach Tower Hotel? ### Are there all-inclusive benefits at Pacific Palace Beach Tower Hotel? ### Where is Pacific Palace Beach Tower Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Pacific Palace Beach Tower Hotel Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.6 Location ### 7.8 Staff & service ### 7.8 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 202 8 - Good 172 6 - Okay 90 4 - Poor 49 2 - Terrible 42 ## Reviews ### 10/10 Excellent #### STEPHEN 8 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is my go to every time I go to Mazatlan....my favorite place!!! ##### STEPHEN Stayed 10 nights in Dec 2024 ### 10/10 Excellent #### Rosy 1 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great beach!! Excellent for a relaxing family vacation! Very friendly staff and the best food! ##### Rosy Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Elizur 17 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice place. I'd definitely recommend it ##### Elizur Stayed 2 nights in Mar 2025 ### 8/10 Good #### Frank John 12 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Views were phenomenal especially when they moved us to Luna after double booking Pacific Palace room & was much quieter at Luna ##### Frank John Stayed 12 nights in Feb 2025 ### 10/10 Excellent #### Aurora 4 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good experience ##### Aurora Stayed 2 nights in Feb 2025 ### 6/10 Okay #### Sarai 4 Mar 2025 Liked: Cleanliness, staff & service, amenities The place is good . A little too far from the Malacon area , but it’s a good stay . Staff was very good . Fast service too when room service was requested . The Parkin not too big . But overall good stay . ##### Sarai Stayed 4 nights in Feb 2025 ### 6/10 Okay #### OMAR K 23 Aug 2023 Liked: Cleanliness Area is good ##### OMAR K Stayed 4 nights in Aug 2023 ### 2/10 Terrible #### Joel 25 Apr 2025 Disliked: Cleanliness, staff & service, property conditions & facilities N ##### Joel Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Melanie Diane Marie 2 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room had a very nice city view ##### Melanie Diane Marie Stayed 2 nights in Mar 2023 ### 4/10 Poor #### Margret 5 May 2024 Disliked: Property conditions & facilities Stayed at neighboring hotels. 4 nights at the Pacific Ocean palace and 5 at the Luna Palace. The Luna was far superior. The ocean palace needs a complete renovation. ##### Margret Stayed 6 nights in Apr 2024 ### 4/10 Poor #### Jose Luis Francisco Cervantes 11 Apr 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities The company is a group of 3 hotels, one besides the other one, the booking was for made for the tower as it says in the name of the property, and the accommodation was in the cheapest complex of the group, it was supposed to have fridge on the room and barely had soap in the washroom. ##### Jose Luis Francisco Cervantes Stayed 4 nights in Apr 2025 ### 6/10 Okay #### PAULA 13 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I mentioned that the exit from the small pool was not safe, exposed rocks and garbage accumulating . I suggested mor sand and better overal cleanliness around the beach chairs. I am Canadian and we do not leave stuff lying around, we do not butt cigarettes in the sand ##### PAULA Stayed 14 nights in Apr 2025 ### 4/10 Poor #### Margret 5 May 2024 Disliked: Cleanliness, staff & service, property conditions & facilities The ocean palace is in bad shape and needs to be renovated. It was a subpar location very downmarket. ##### Margret Stayed 3 nights in Apr 2024 ### 2/10 Terrible #### Kevin 18 Feb 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Filthy, toilet leaked, room smelt horrible, they wouldn’t refund or swap rooms, other guests say they would never stay there again. We left and went to another hotel. ##### Kevin ### 10/10 Excellent #### Jose Luis Rodriguez 26 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities Ok ##### Jose Luis Rodriguez Stayed 1 night in Jun 2024 ### 2/10 Terrible #### Claudia 31 Oct 2023 Disliked: Cleanliness, staff & service, property conditions & facilities Over crowded, staff not helpful, food was cafeteria grade at best. Very disappointing experience. ##### Claudia Stayed 3 nights in Oct 2023 ### 4/10 Poor #### Douglas 19 Jun 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Not a great experience This hotel is a 3-meals package deal with the room. They put a wrist band on you, gives you meals (mostly poor quality) and cheaper well drinks in the bar. Lots of noise both in the hotel and on the beach (roving brass bands imposing their excessively loud sounds whether welcome or not, some call it culture, others call it obnoxious). We’d booked tower rooms for our family, but on arrival found others had been given our rooms. Rooms have nice views but are very plain and utilitarian, not remotely close to being luxurious or worth the exorbitant costs. There are better beach hotels to the south. ##### Douglas Stayed 5 nights in Apr 2024 ### 2/10 Terrible #### Daisy 24 Jul 2022 Disliked: Staff & service, property conditions & facilities Multiple amenities were down when we arrived. The staff members we’re not helpful or friendly. The place was clean but the customer service the place offered was nothing that made it inviting to stay over again. Would not recommend if you’re looking for a vacation to spend solely at the hotel. Luckily, I have family in the city so I used the hotel to sleep only. Otherwise, you’re probably better off finding something with better customer service. ##### Daisy Stayed 2 nights in Jul 2022 ### 4/10 Poor #### Chloe 7 Jan 2023 Liked: Cleanliness Disliked: Amenities Very disappointing. Both pools were so packed we couldn’t use them. Food in cafeteria was low quality (so many dishes and salads with hotdogs??). We had a junior suite with a kitchenette but there weren’t any kitchen tools or dishes. Room had very thin walls so we could hear everything from next door. The worst part was how overcrowded it was and the lack of dining options options. We would never recommend. ##### Chloe ### 4/10 Poor #### Maribel 16 Jul 2023 Disliked: Cleanliness, property conditions & facilities The structure itself leaves much to be desired. It needs a lot of repairs and the staff just puts bandaids on everything. The dining was not good at all. I’ve stayed at the palace resorts in Cancun and this is NOTHING like the Palace resorts in Cancun. I was extremely disappointed. I paid more money thinking it would be the same but NOTHING like the palace resorts in Cancun. I was extremely disappointed for what I paid for, I have always used Expedia and have never had an issue but I was extremely disappointed this time. ##### Maribel Stayed 5 nights in Jul 2023 ### 2/10 Terrible #### JEAN-MARIE 12 Jan 2022 Disliked: Staff & service, amenities, property conditions & facilities This is only the second time that I send a negative review , one for a restaurant in Seattle and this on , I’m also is the same industry everything went wrong from the smelly bathroom the the water pressure very poor service from the staff etc even the safe box breaks down several times and it needed to be completely open and replace a piece on the inside a50 minute repair, just stay away is a very bad hotel, I will call Expedia to consider removing this hotel from there page , sincerely stay away, Jhon ##### JEAN-MARIE Stayed 4 nights in Jan 2022 ### 10/10 Excellent #### Juan Carlos 15 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Espectacular el hotel, la habitacion impecable el trato de lo mejor. ##### Juan Carlos Stayed 3 nights in Dec 2025 ### 2/10 Terrible #### MC. Paloma 14 Aug 2025 Liked: Cleanliness Disliked: Staff & service El personal hostiga cosntantemente a los huespedes se pasan vigilandote todo el tiempo ##### MC. Paloma Stayed 3 nights in Jul 2025 ### 4/10 Poor #### Verified traveller 31 Mar 2025 Disliked: Staff & service #### No me dieron la habitación por la cual pague Reserve una jr suite con vista al mar y la señorita de recepción a fuerza me quería asignar una con vista a la ciudad, le mostré mi recibo del pago donde especificaba el tipo de habitación por la cual pague y me dijo que estaba mal mi reserva, me tuvo bastante tiempo en recepción sin darme solución hasta que se acercó la gerente y me dio una habitación con vista parcial que ni siquiera era jr suite diciéndome que tenía otra sucia pero que la mucama no la iba a querer limpiar, por lo que decidí ya irme a la habitación que me dieron ya que mi estancia era corta y no iba a perder mi tiempo con el personal de la recepción del hotel ##### Verified traveller Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Kenya De los 21 Mar 2025 Liked: Staff & service, amenities, property conditions & facilities Limpio y muy seguro ##### Kenya De los Stayed 3 nights in Feb 2025 ## Expedia's Latest Trends ### Hotels > [Creta Palm Hotel](https://www.expedia.co.uk/Chania-Hotels-Creta-Palm-Hotel.h1613994.Hotel-Information) > > [Hotels in Newcastle-upon-Tyne](https://www.expedia.co.uk/Newcastle-Upon-Tyne-Hotels.d6084526.Travel-Guide-Hotels) > > [Crowne Plaza Frankfurt Congress Hotel by IHG](https://www.expedia.co.uk/Frankfurt-Hotels-Crowne-Plaza-Frankfurt-Congress-Hotel.h14082.Hotel-Information) > > [Hotels near Longleat Safari and Adventure Park](https://www.expedia.co.uk/Longleat-Safari-And-Adventure-Park-Hotels.0-l6157342-0.Travel-Guide-Filter-Hotels) > > [Villas Kalamata](https://www.expedia.co.uk/Kalamata-Villas.d6052234-aaVillas.Travel-Guide-Accommodation) > > [Thornbury Lodge](https://www.expedia.co.uk/Bristol-Hotels-Thornbury-Lodge.h4788619.Hotel-Information) > > [Zenza Boutique Hotel](https://www.expedia.co.uk/Providenciales-Hotels-Zenza-Hotel.h57395119.Hotel-Information) > > [H10 Lanzarote Princess](https://www.expedia.co.uk/Yaiza-Hotels-H10-Lanzarote-Princess.h912634.Hotel-Information) > > [Waves Resort & Spa, Barbados, An Autograph Collection® All-Inclusive Resort](https://www.expedia.co.uk/Prospect-Hotels-Waves-Hotel-Spa-By-Elegant-Hotels-All-Inclusive.h1793115.Hotel-Information) > > [Beach Resorts & Hotels in Saint-Tropez](https://www.expedia.co.uk/Saint-Tropez-Hotels-Beach-Hotels.0-0-d500127-tBeachHotels.Travel-Guide-Filter-Hotels) > > [Plantation Village #20 by Cayman Vacation](https://www.expedia.co.uk/Seven-Mile-Beach-Hotels-Plantation-Village-20-By-Cayman-Vacation.h29150689.Hotel-Information) > > [Coco Reef Resort and Spa](https://www.expedia.co.uk/Crown-Point-Hotels-Coco-Reef-Resort-And-Spa.h197839.Hotel-Information) > > [Hotels with Connecting Rooms in Marrakech](https://www.expedia.co.uk/Marrakech-Hotels-Hotel-With-Connecting-Rooms.0-0-d6084756-thotelwithconnectingrooms.Travel-Guide-Filter-Hotels) > > [Hotels near Bath Abbey](https://www.expedia.co.uk/Bath-Abbey-Hotels.0-l6079299-0.Travel-Guide-Filter-Hotels) > > [Milaidhoo Maldives](https://www.expedia.co.uk/Milaidhoo-Island-Hotels-Milaidhoo-Maldives.h13580026.Hotel-Information) > > [The Seafield Arms Hotel Cullen – Self Catering](https://www.expedia.co.uk/Buckie-Hotels-The-Seafield-Arms-Cullen-Stable-Cottage.h66046775.Hotel-Information) > > [Arcelon Hotel](https://www.expedia.co.uk/El-Ejido-Hotels-Arcelon-Hotel.h81503584.Hotel-Information) > > [Park Hotel & Apartments](https://www.expedia.co.uk/Hull-Hotels-Park-Hotel-And-Apartments.h57440557.Hotel-Information) > > [The St. Regis Downtown, Dubai](https://www.expedia.co.uk/Dubai-Hotels-The-St-Regis-Downtown.h19366493.Hotel-Information) > > [Hotels with Balcony in Leeds City Center](https://www.expedia.co.uk/Leeds-City-Center-Leeds-Hotels-Hotels-With-Balcony.0-n6340976-0-tHotelswithBalcony.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Crumlin (BFS) to Budapest (BUD)](https://www.expedia.co.uk/lp/flights/bfs/bud/belfast-to-budapest) > > [Flights from Gatwick (LGW) to Chantilly (IAD)](https://www.expedia.co.uk/lp/flights/lgw/iad/london-to-washington) ### Activities ### Packages > [Graz Holidays](https://www.expedia.co.uk/Graz.d6055590.Holidays-City-Breaks) > > [Deià Holidays](https://www.expedia.co.uk/Deia.d182313.Holidays-City-Breaks) > > [Scarborough Castle](https://www.expedia.co.uk/Scarborough-Castle-Scarborough.d6079251.Attraction)