Title: Zafiro Beach Boutique Resort Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Zafiro Beach Boutique Resort Beach aparthotel with full-service spa and sauna ![Indoor pool, outdoor pool, pool loungers](https://images.trvl-media.com/lodging/4000000/3600000/3592700/3592655/ab4ba33e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Junior Studio Suite | Egyptian cotton sheets, premium bedding, memory-foam beds, in-room safe](https://images.trvl-media.com/lodging/4000000/3600000/3592700/3592655/0f021261.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Full-sized fridge, microwave, coffee/tea maker, cookware/dishes/utensils](https://images.trvl-media.com/lodging/4000000/3600000/3592700/3592655/3ba27806.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast and lunch served, sea views ](https://images.trvl-media.com/lodging/4000000/3600000/3592700/3592655/4ba21324.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/4000000/3600000/3592700/3592655/03ebc6fb.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Zafiro Beach Boutique Resort offers a peaceful escape near Cerritos Beach. Enjoy spa treatments, a steam room, outdoor pool with swim-up bar, on-site restaurant for breakfast, indoor pool, garden sun loungers, and babysitting services. 7.2 Good ## Popular amenities - Hot tub - Bar - Kitchen - Spa - Pool - Breakfast available ## Room options ### Check availability for these dates Tonight [Oct 3 - Oct 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=3592655&PinnedHotelID=3592655&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=3592655&PinnedHotelID=3592655&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 4 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=3592655&PinnedHotelID=3592655&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=3592655&PinnedHotelID=3592655&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=3592655&PinnedHotelID=3592655&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=3592655&PinnedHotelID=3592655&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=3592655&PinnedHotelID=3592655&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=3592655&PinnedHotelID=3592655&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 4 of 4 rooms ![Egyptian cotton sheets, premium bedding, memory-foam beds, in-room safe](https://images.trvl-media.com/lodging/4000000/3600000/3592700/3592655/c3098eb4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior With View - Sleeps 4 ![Egyptian cotton sheets, premium bedding, memory-foam beds, in-room safe](https://images.trvl-media.com/lodging/4000000/3600000/3592700/3592655/60681150.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master With View - Sleeps 6 ![Junior Studio Suite | Egyptian cotton sheets, premium bedding, memory-foam beds, in-room safe](https://images.trvl-media.com/lodging/4000000/3600000/3592700/3592655/0f021261.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Studio Suite ### Highlights Balcony Individually furnished Individually decorated Air conditioning Connecting rooms available Kitchen Full-sized fridge/freezer TV - Sleeps 4 - 2 Double Beds ![Master Suite | Egyptian cotton sheets, premium bedding, memory-foam beds, in-room safe](https://images.trvl-media.com/lodging/4000000/3600000/3592700/3592655/5e002321.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Kitchen - Sleeps 6 - 2 Double Beds OR 1 Double Sofa Bed ## You may also like Ad ![Reception](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/114000000/113640000/113633700/113633690/6686f966_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Pueblo Bonito Vantage Centro Histórico Mazatlán Centro Historico - 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Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 465 reviews £58 includes taxes & fees 5 Oct - 6 Oct [](https://www.expedia.co.uk/Mazatlan-Hotels-Gamma-Mazatlan-The-Inn-Centro-Historico.h35628584.Hotel-Information?chkin=2025-10-5&chkout=2025-10-6&rm1=a2®ionId=180011&destination=Mazatlán&destType=MARKET&latLong=23.249414,-106.41114&searchId=ed7c2458-b7d9-4afd-b775-17e687ff9775&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/1000000/530000/522500/522426/0aea7db6.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Pueblo Bonito Mazatlan - All Inclusive Zona Dorada - Pool - Hot tub - All-inclusive - Kids pool 9.0 Wonderful 1,002 reviews £198 includes taxes & fees 15 Oct - 16 Oct [](https://www.expedia.co.uk/Mazatlan-Hotels-Pueblo-Bonito-Mazatlan-All-Inclusive.h522426.Hotel-Information?chkin=2025-10-15&chkout=2025-10-16&rm1=a2®ionId=180011&destination=Mazatlán&destType=MARKET&latLong=23.249414,-106.41114&searchId=ed7c2458-b7d9-4afd-b775-17e687ff9775&top_cur=GBP) Ad ![Preferred Club Premium Master Suite Ocean Front | Beach/ocean view](https://images.trvl-media.com/lodging/99000000/98710000/98707100/98707058/db069492.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Dreams Estrella del Mar Mazatlan Golf & Spa Resort - 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All Inclusive Mazatlán - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 42 reviews £510 includes taxes & fees 4 Oct - 5 Oct [](https://www.expedia.co.uk/Mazatlan-Hotels-Pueblo-Bonito-Emerald-Luxury-Villas-Spa-All-Inclusive.h2787624.Hotel-Information?chkin=2025-10-4&chkout=2025-10-5&rm1=a2®ionId=180011&destination=Mazatlán&destType=MARKET&latLong=23.249414,-106.41114&searchId=ed7c2458-b7d9-4afd-b775-17e687ff9775&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMazatlan-Hotels-Torrenza-Boutique-Resorts.h3592655.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMazatlan-Hotels-Torrenza-Boutique-Resorts.h3592655.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C23.27576%2C-106.46627&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ey8R2eQiUy9htN6UGvjg6aMvdRg=) Av Sabalo Cerritos sn Marina Mazatlan, Mazatlán, SIN, 82112 #### What's nearby - Cerritos Beach - 10 min walk - 0.6 miles - Mazatlan International Center - 3 min drive - 1.2 miles - Galerias Mazatlan - 3 min drive - 1.5 miles - The Mazatlan Malecón - 8 min drive - 3.9 miles - Mazatlán Aquarium - 12 min drive - 4.8 miles #### Getting around - Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 30 min drive #### Restaurants - ‪La Marina - ‬4 min drive - ‪Restaurante El Cid - ‬4 min drive - ‪La Malacopa - ‬20 min walk - ‪Angelo's - ‬4 min drive - ‪Las Palomas - ‬4 min drive ## About this property ### Zafiro Beach Boutique Resort Beach aparthotel with full-service spa and sauna At Zafiro Beach Boutique Resort, spend the day relaxing on the nearby beach or pampering yourself at the aparthotel's full-service spa. Each apartment features a kitchen with a fridge and a microwave, plus a balcony and a TV with satellite channels. Comforts include a memory foam bed and Egyptian cotton sheets. Other touches available are an iPod dock and a DVD player. Zafiro Beach Boutique Resort offers 30 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and premium bedding. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, microwaves, kitchenware and utensils and coffee/tea makers. Bathrooms include baths or showers with a rainfall showerhead, and hairdryers. Satellite televisions are provided. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis. An indoor pool, an outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna. The recreational activities listed below are available either on-site or nearby; fees may apply. The on-site spa has massage/treatment rooms. Services include facials and body treatments. The spa is open daily. ## Similar properties ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/800000/791300/791300/26a03f0f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Costa De Oro Beach Hotel Zona Dorada - Pool - All-inclusive - Spa - Pet-friendly 8.2 Very good 1,448 reviews £53 includes taxes & fees 5 Oct - 6 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=791300&PinnedHotelID=791300&HadPinnedHotel=true®ionId=-1&adults=2) ![Studio Suite, 2 Queen Beds, Non Smoking, Balcony | Terrace/patio](https://images.trvl-media.com/lodging/23000000/22960000/22950100/22950030/e67badfd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Inn by Radisson Mazatlán Mazatlán - Pool - Breakfast included - Pet-friendly - Parking included 8.6 Excellent 1,005 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=22950030&PinnedHotelID=22950030&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/61000000/60610000/60607700/60607643/411c2951.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Varali Grand Hotel Mazatlán - 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Free offsite parking - Return airport shuttle (surcharge) - Free self parking on site ### Family friendly - Childcare (surcharge) - Children stay free (see details) - Children's pool ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Full-sized refrigerator/freezer - Microwave ### Dining - Daily full breakfast available 7 AM to 11 AM for a fee: USD 5 to 100 per person - A bar/lounge - A restaurant - A swim-up bar - Limited room service - Snack bar/deli ### Bedrooms - Egyptian cotton sheets - Memory foam mattress ### Bathroom - Bathtub or shower - Hair dryer - Private bathroom - Rainfall showerhead - Towels provided ### Entertainment - 32-inch TV with satellite channels - DVD player - IPod dock ### Outdoor areas - Balcony - Barbecue grill - Garden - Terrace ### Work spaces - Meeting room ### Climate control - Air conditioning - Ceiling fan ### Pets - No pets or service animals ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Designated smoking areas ### Services and conveniences - 24-hour front desk - Concierge services - Housekeeping (daily) - Iron/ironing board - Laptop-compatible safe - Multilingual staff - Phone - Porter/bellhop - Safe at front desk - Tour and ticket assistance ### Location highlights - Near the ocean ### Things to do - Children's pool - Bicycle rentals nearby - Ecotours nearby - Golf lessons nearby - Golfing nearby - Hiking/biking trails nearby - Kayaking nearby - Parasailing nearby - Scooter/moped rentals nearby - Surfing/bodyboarding nearby - Windsurfing nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector (host has indicated there is a smoke detector on the property) ### General - 3 floors - 30 units - 5 buildings - Access via exterior corridors - Banquet hall - Built in 2000 - Connecting units available - Garden - Individual decor - Individual furnishings ## Policies ### Check-in Check-in start time: 4 PM; check-in end time: 10:00 PM Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for full breakfast: approximately USD 5 to 100 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 23 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has indicated that there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Torrenza Torrenza Boutique Torrenza Boutique Resorts Torrenza Boutique Resorts Hotel Torrenza Boutique Resorts Hotel Mazatlan Torrenza Boutique Resorts Mazatlan Torrenza Boutique Resorts Aparthotel Mazatlan Torrenza Boutique Resorts Aparthotel Torrenza Resorts Mazatlan ## Frequently asked questions ### Does Zafiro Beach Boutique Resort have a pool? > Yes, this property has an indoor pool, an outdoor pool and a children's pool. ### Is Zafiro Beach Boutique Resort pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Zafiro Beach Boutique Resort? > Self-parking is free at this property; nearby parking is also free. ### What time is check-in at Zafiro Beach Boutique Resort? > Check-in start time: 4 PM; check-in end time: 10:00 PM. ### What time is check-out at Zafiro Beach Boutique Resort? > Checkout is at 11:00 AM. ### Does Zafiro Beach Boutique Resort provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is Zafiro Beach Boutique Resort located? > This family-friendly Mazatlán aparthotel is located by the ocean, within 2 mi (3 km) of Cerritos Beach and Mazatlan International Center. Galerias Mazatlan and The Mazatlan Malecón are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Zafiro Beach Boutique Resort Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.4 Cleanliness ### 7.8 Location ### 7.2 Staff & service ### 7.8 Eco-friendliness ### 6.8 Property conditions & facilities 10 - Excellent 106 8 - Good 105 6 - Okay 69 4 - Poor 38 2 - Terrible 44 ### 6/10 Okay #### Angel 20 Aug 2023 Liked: Cleanliness, property conditions & facilities On site employees and Staff very nice. ##### Angel Stayed 3 nights in Aug 2023 ### 2/10 Terrible #### Kat 13 Feb 2025 Disliked: Cleanliness, room comfort, communication #### CLOSED! I was turned away at the door. Closed! I booked this hotel 12 hours before on hotels.com ##### Kat Stayed 7 nights in Feb 2025 ### 2/10 Terrible #### Les 5 Apr 2025 Disliked: Amenities, property conditions & facilities, communication The resort was closed when we arrived. We were given a room at a sister resort that was totally out of the area we wanted to be. They said the power was out. I think they were under booked. The sister resort was not a good place. ##### Les Stayed 10 nights in Mar 2025 ### 6/10 Okay #### Dolores Galindo 12 Jul 2024 Disliked: Amenities, property conditions & facilities What I like about the place was has access to pool, same time beach. Had to tell concierge to have sheets,pillow cases washed. ##### Dolores Galindo Stayed 6 nights in Jul 2024 ### 10/10 Excellent #### Sergio 19 Mar 2024 Liked: Amenities Perfect ##### Sergio Stayed 5 nights in Mar 2024 ### 8/10 Good #### Mary 18 May 2023 Liked: Cleanliness, property conditions & facilities, communication A small property but aging. All staff very attentive and responsive. Not enough loungers at the pool ##### Mary Stayed 1 night in May 2023 ### 8/10 Good #### Christopher 20 Feb 2023 Liked: Cleanliness Zafir is a very good value for the money. But it is a quirky property that still needs more upgrading. It used to be a luxury resort, but has faded. The staff is working hard to improve the place; it just takes time. My stay was good. ##### Christopher Stayed 3 nights in Feb 2023 ### 4/10 Poor #### Zuleyca 19 Feb 2023 Disliked: Cleanliness, amenities, property conditions & facilities, communication The only thing i loved about this place was the view other than that everything else was bad at check in the lady at the desk did not know where my room was. the pool was super cold the jacuzzi didnt work ##### Zuleyca Stayed 4 nights in Feb 2023 ### 10/10 Excellent #### Javier 28 Aug 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Ok ##### Javier Stayed 2 nights in Aug 2023 ### 8/10 Good #### John Paul 13 Apr 2023 Disliked: Property conditions & facilities The Zafiro needs a good renovation but is a quiet hotel with room for improvement. Staff was friendly did not always follow through on issues. The internet was an issue in my room which was a bummer. You have to realize it is not a 4/5 star hotel so if you accepting of a few deficiencies it was a great stay and the location and quietness was nice to have. ##### John Paul Stayed 16 nights in Mar 2023 ### 2/10 Terrible #### leonel treviño 24 May 2024 They charge $100 for the lost keys They put speakers outside every room they put very loud the music at 8:00 am They knock the room at 8:00 am for cleaning the room The housekeeper knock at 8:00 if you don’t accept the room service at the time they say, they took a picture saying don’t bother The front desk want charge for 2 kids under 10 years old They want to sell shared time every day giving you a free breakfast but you lost a money day hotel ##### leonel treviño Stayed 3 nights in May 2024 ### 2/10 Terrible #### philip 1 Apr 2025 Disliked: Cleanliness, property conditions & facilities, communication When we arrived a man came out of the hotel and showed me his phone to read message because he did not speak English .the message read we are closed at this time and we will transfer you to our other hotel called diamond bay.which was the farthest hotel away from everything.i talked with Expedia on line for 2 hours about getting a refund and find us a closer hotel closer to the one we booked as it was close to golf and other things.expedia told me I was past the required time limit to cancel which was a couple days before we arrived but the hotel was closed for a month already and I asked why we were not notified and rebooked.they gave me the run around for 2 hours I finally gave up and went to bed.in the morning I talked with the manager at diamond bay and they found me another hotel in the golden zone that was suitable for everything I wanted to do.expedia did nothing for me. ##### philip Stayed 28 nights in Feb 2025 ### 6/10 Okay #### Angela 30 Aug 2022 Liked: Cleanliness Disliked: Amenities, communication There is no restaurant, spa, or beach access as listed in the amenities. Breakfast is offered by the pool but it's an extra charge and you have to buy a paper ticket each morning. The girls that are responsible for providing the ticket seem put out by having to do this for you. The rooms are big and have a small kitchenette which came in handy as this property is a bit far from most restaurants and the more popular downtown beach area. Getting an open air taxi or Uber is not difficult though. ##### Angela Stayed 7 nights in Aug 2022 ### 6/10 Okay #### Barbara 6 Apr 2024 Liked: Cleanliness, communication Zafiro is right on the beach with a great view. It is quiet and private. We had a great room, ocean view, and very clean. Others in our group had a lot of issues with their room such as termites and broken door handles. The property definitely needs work. The pool deck had broken pieces, the hot tub was not heated and the railing was unsafe. Tables and chairs under the awning would be nice as well as chairs for the beach. The room was clean, large and good value for the price. The hotel itself has no amenities at all. There was breakfast available for an extra charge, but it was always full of people trying to sell time shares. Zafiro s across the street from pickleball courts. Some maintenance and minor upgrades and I might go back. ##### Barbara Stayed 14 nights in Feb 2024 ### 6/10 Okay #### Wanda Joan 10 Mar 2024 Liked: Cleanliness Disliked: Property conditions & facilities The property is in a very much needed renovation fridge didn’t fit counter top all broken the stove was very old and you had to let it heat up for a long time very little light in the kitchen the hot tub was cold and missing a lot of tiles the railing was very old and wobbly no railing to the pool which was missing a lot of tiles around it it needs a lot of work staff were friendly but very little English in the advertising it said toaster,blender,BBQ we had none of the above we complained and they went and bought all 3 of us a toaster no spa or service of any kind that was advertised very few loungers at the pool so the advertising was very deceiving ##### Wanda Joan Stayed 14 nights in Feb 2024 ### 2/10 Terrible #### Lourdes 8 Jan 2023 Disliked: Cleanliness, communication Customer service was bd it took 1hr to fine my reservation, He ended call someone for help and found it it took another 20 min to give me my room Young man look confused. Had trouble with Ac unit started licking it was midnight so didn’t want to bother to call and waste my time chasing room. The next morning they decided to charge me a second reservation that I made 3 reservations and charged me. The young man in the front desk was still working there in morning lack of employees he looked disoriented poor thing they need to hire more staff. ##### Lourdes ### 2/10 Terrible #### leonel treviño 14 Aug 2025 Disliked: Cleanliness, amenities, property conditions & facilities No me quiso dar las toallas para la Alberca dia días y dijo qué iba verificar y eataba filtriando. Yo con los ninos en la Alberca No vengan a ese hotel ##### leonel treviño Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Hector 10 Aug 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Falta de personal para atender las necesidades de los huespedes ##### Hector Stayed 3 nights in Aug 2025 ### 2/10 Terrible #### Silvia 26 Feb 2025 Liked: Amenities Disliked: Cleanliness, property conditions & facilities, communication Me cambiaron a otro hotel donde no había nada estaba alrededor de lotes baldíos y no tenía nada para comer cada que salía tenía que pasar los soldados y la única forma de transporte era en Didi, no tenía internet muy mal servicio ##### Silvia Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Karen 17 Feb 2025 Liked: Cleanliness, room comfort, communication ##### Karen Stayed 2 nights in Feb 2025 ### 6/10 Okay #### Darko 1 Oct 2024 ##### Darko Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Roberto Rivera 30 Sept 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication El cuarto tenia detalles de mantenimiento y problemas con el refrigerador. Muy limpia, buena atencion de la ama de llaves, excelente para la familia. La zona de la Alberca necesita mas mantenimiento, mosaicos faltantes, rejillas rotas, salidas de agua faltantes. Se puede mejorar. ##### Roberto Rivera Stayed 5 nights in Sep 2024 ### 2/10 Terrible #### Lucia 3 Sept 2024 Disliked: Cleanliness, property conditions & facilities, communication ##### Lucia Stayed 5 nights in Aug 2024 ### 2/10 Terrible #### NOHEMI 23 Aug 2024 Disliked: Cleanliness, amenities, room comfort, communication ##### NOHEMI Stayed 2 nights in Jul 2024 ### 8/10 Good #### Jaime 21 Aug 2024 Liked: Cleanliness, room comfort, communication ##### Jaime Stayed 2 nights in Aug 2024 ## Expedia's Latest Trends ### Hotels > [Penhaven - Downalong St Ives – Sleeps 8 – Sea Views – Parking for One Car](https://www.expedia.co.uk/St-Ives-Hotels-Penhaven-Downalong-St-Ives-Sleeps-8-Sea-Views-Parking-For-One-Car.h61501046.Hotel-Information) > > [Stayokay Heemskerk - Hostel](https://www.expedia.co.uk/Heemskerk-Hotels-Stayokay-Heemskerk-Hostel.h5538327.Hotel-Information) > > [BLUESEA Piscis](https://www.expedia.co.uk/Alcudia-Hotels-Blue-Sea-Piscis-Adults-Only.h2156379.Hotel-Information) > > [Hotels in Peterborough](https://www.expedia.co.uk/Peterborough-Hotels.d5655.Travel-Guide-Hotels) > > [MacDonald](https://www.expedia.co.uk/London-Hotels-MacDonald.h900984.Hotel-Information) > > [Cabin Rentals Lochgair](https://www.expedia.co.uk/Lochgair-Cabins.d3000376704-aaCabins.Travel-Guide-Accommodation) > > [Heaven Restaurant & Boutique Hotel](https://www.expedia.co.uk/Kigali-Hotels-Heaven-Restaurant-Boutique-Hotel.h12831899.Hotel-Information) > > [Spa Hotels in Sylhet](https://www.expedia.co.uk/Sylhet-Hotels-Spa-Hotels.0-0-d4206-tSpaHotels.Travel-Guide-Filter-Hotels) > > [Astor Victoria Hostel - Adults Only](https://www.expedia.co.uk/London-Hotels-Astor-Victoria-Hostel.h16062204.Hotel-Information) > > [The Belfry](https://www.expedia.co.uk/Birmingham-Hotels-The-Belfry.h3976.Hotel-Information) > > [Hotels in Berlin](https://www.expedia.co.uk/Berlin-Hotels.d179892.Travel-Guide-Hotels) > > [The Westin New York at Times Square](https://www.expedia.co.uk/New-York-Hotels-The-Westin-New-York-At-Times-Square.h889774.Hotel-Information) > > [The Park Hotel](https://www.expedia.co.uk/Liverpool-Hotels-The-Park-Hotel.h2424652.Hotel-Information) > > [Delta Hotels by Marriott Northampton](https://www.expedia.co.uk/Northampton-Hotels-Northampton-Marriott-Hotel.h536514.Hotel-Information) > > [Ibis Budget Marseille Vieux Port](https://www.expedia.co.uk/Marseille-Hotels-Ibis-Budget-Marseille-Vieux-Port.h16657343.Hotel-Information) > > [Hotel Acanthe](https://www.expedia.co.uk/Paris-Hotels-Hotel-Acanthe.h44855.Hotel-Information) > > [Hotels in Grandtully](https://www.expedia.co.uk/Grandtully-Hotels.d3000011344.Travel-Guide-Hotels) > > [Hotels in Le Havre](https://www.expedia.co.uk/Le-Havre-Hotels.d2044.Travel-Guide-Hotels) > > [Hidatei Hanaougi](https://www.expedia.co.uk/Takayama-Hotels-Hidatei-Hanaougi.h4696472.Hotel-Information) ### Flights > [Flights from Leeds (LBA) to Athens (ATH)](https://www.expedia.co.uk/lp/flights/lba/ath/leeds-to-athens) ### Activities > [Things to do in San Gwann](https://www.expedia.co.uk/Things-To-Do-In-San-Gwann.d6172376.Travel-Guide-Activities) ### Packages > [Tropical Birdland](https://www.expedia.co.uk/Tropical-Birdland-Leicester.d553248621561942479.Attraction) > > [Istanbul Holidays](https://www.expedia.co.uk/Istanbul.d178267.Holidays-City-Breaks) > > [Santa Cristina Beach](https://www.expedia.co.uk/Santa-Cristina-Beach-Catalonia.d6160818.Attraction) ### Holiday Rentals > [Horsham Holiday Rentals](https://www.expedia.co.uk/Horsham-Holiday-Rentals.d6023539.Travel-Guide-HolidayRentals)