Title: HOTEL TRAMONTO MAZATLAN Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # HOTEL TRAMONTO MAZATLAN Beachside hotel to enjoy outdoor pool and sand beach ![Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/89000000/88840000/88832400/88832361/73caa083.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Luxury Suite, 2 Bedrooms | Living area | 65-inch Smart TV with satellite channels](https://images.trvl-media.com/lodging/89000000/88840000/88832400/88832361/6bf9dc22.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Luxury Room, 2 Queen Beds | Terrace/patio](https://images.trvl-media.com/lodging/89000000/88840000/88832400/88832361/ab00fc3c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Suite | Private kitchen](https://images.trvl-media.com/lodging/89000000/88840000/88832400/88832361/75448900.jpg?impolicy=resizecrop&rw=297&ra=fit) ![On the beach](https://images.trvl-media.com/lodging/89000000/88840000/88832400/88832361/c963c4f2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies HOTEL TRAMONTO MAZATLAN, in Zona Dorada, offers a refreshing escape with an outdoor pool and SANTA CARAJA restaurant. Enjoy free in-room WiFi, elevator access, and luggage storage—amenities previous guests have appreciated. 8.0 Very good ## Popular amenities - Bar - Pool - Housekeeping - Air conditioning - Free WiFi - Restaurant ## Room options ### Check availability for these dates Tonight [Oct 8 - Oct 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=88832361&PinnedHotelID=88832361&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=88832361&PinnedHotelID=88832361&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 9 - Oct 10](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=88832361&PinnedHotelID=88832361&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=88832361&PinnedHotelID=88832361&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=88832361&PinnedHotelID=88832361&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=88832361&PinnedHotelID=88832361&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=88832361&PinnedHotelID=88832361&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=88832361&PinnedHotelID=88832361&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 12 of 12 rooms ![Standard Room, 1 King Bed | 1 bedroom, down duvets, Select Comfort beds, individually decorated](https://images.trvl-media.com/lodging/89000000/88840000/88832400/88832361/b7cd97c7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Down duvet Blackout curtains Separate bedroom Ceiling fan - Sleeps 2 - 1 King Bed ![Standard Room, 2 Queen Beds | 1 bedroom, down duvets, Select Comfort beds, individually decorated](https://images.trvl-media.com/lodging/89000000/88840000/88832400/88832361/cfae2b4a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds 7.0 Good 2 reviews ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Down duvet Blackout curtains Separate bedroom Ceiling fan - Sleeps 4 - 2 Queen Beds ![Comfort Room, 1 King Bed | 1 bedroom, down duvets, Select Comfort beds, individually decorated](https://images.trvl-media.com/lodging/89000000/88840000/88832400/88832361/f7fa22a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room, 1 King Bed ### Highlights Balcony Individually furnished Individually decorated Air conditioning Smart TV Down duvet Blackout curtains Separate bedroom - City view - Sleeps 2 - 1 King Bed ![Comfort Room, 2 Queen Beds | 1 bedroom, down duvets, Select Comfort beds, individually decorated](https://images.trvl-media.com/lodging/89000000/88840000/88832400/88832361/1f4c3b57.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room, 2 Queen Beds ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Down duvet Blackout curtains Separate bedroom Ceiling fan - City view - Sleeps 4 - 2 Queen Beds ![Comfort Room, 2 Bedrooms | 1 bedroom, down duvets, Select Comfort beds, individually decorated](https://images.trvl-media.com/lodging/89000000/88840000/88832400/88832361/9f0962ac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room, 2 Bedrooms 9.4 Exceptional 3 reviews ### Highlights Balcony Individually furnished Individually decorated Air conditioning Smart TV 2 bedrooms Blackout curtains Select Comfort bed - 2 bedrooms - City view - Sleeps 6 - 2 Queen Beds and 1 King Bed ![Luxury Room, 1 King Bed | 1 bedroom, down duvets, Select Comfort beds, individually decorated](https://images.trvl-media.com/lodging/89000000/88840000/88832400/88832361/bfb97a2a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room, 1 King Bed 10.0 Exceptional 1 review ### Highlights Balcony Individually furnished Individually decorated Air conditioning Smart TV Down duvet Blackout curtains Separate bedroom - Beach view - Sleeps 2 - 1 King Bed ![Luxury Room, 2 Queen Beds | 1 bedroom, down duvets, Select Comfort beds, individually decorated](https://images.trvl-media.com/lodging/89000000/88840000/88832400/88832361/a6cb67a3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room, 2 Queen Beds 8.8 Excellent 6 reviews ### Highlights Balcony Individually furnished Individually decorated Air conditioning Smart TV Down duvet Blackout curtains Separate bedroom - Ocean view - Sleeps 4 - 2 Queen Beds ![Junior Suite, 1 King Bed with Sofa bed | 1 bedroom, down duvets, Select Comfort beds, individually decorated](https://images.trvl-media.com/lodging/89000000/88840000/88832400/88832361/902783c6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed with Sofa bed 8.0 Very good 1 review ### Highlights Balcony Individually furnished Individually decorated Air conditioning Kitchen Smart TV Separate bedroom Blackout curtains - 1 bedroom - Sea view - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed ![Luxury Suite, 2 Bedrooms | Living area | 65-inch Smart TV with satellite channels](https://images.trvl-media.com/lodging/89000000/88840000/88832400/88832361/08fa6502.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite, 2 Bedrooms 8.4 Very good 5 reviews ### Highlights Balcony Individually furnished Individually decorated Air conditioning Kitchen Smart TV 2 bedrooms Blackout curtains - 2 bedrooms - Ocean view - Sleeps 5 - 2 Queen Beds and 1 Single Sofa Bed ![Studio Suite | 1 bedroom, down duvets, Select Comfort beds, individually decorated](https://images.trvl-media.com/lodging/89000000/88840000/88832400/88832361/5377b325.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Suite ### Highlights Balcony Individually furnished Individually decorated Air conditioning Kitchen Smart TV Down duvet Blackout curtains - City view - Sleeps 4 - 2 Queen Beds ![Deluxe Suite | 1 bedroom, down duvets, Select Comfort beds, individually decorated](https://images.trvl-media.com/lodging/89000000/88840000/88832400/88832361/a40bcecb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite ### Highlights Individually furnished Individually decorated Air conditioning Fridge Smart TV 3 bedrooms Blackout curtains Select Comfort bed - 3 bedrooms - Ocean view - Sleeps 8 - 4 Queen Beds ![1 bedroom, down duvets, Select Comfort beds, individually decorated](https://images.trvl-media.com/lodging/89000000/88840000/88832400/88832361/e0c009d9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Room ### Highlights Individually furnished Individually decorated Air conditioning Kitchen Full-sized fridge/freezer Smart TV Down duvet Blackout curtains - Ocean view - Sleeps 10 - 2 King Beds, 2 Queen Beds and 2 Single Sofa Beds ## You may also like Ad ![Restaurant](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1870000/1862000/1861901/31457b6f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Casa Lucila Mazatlán Curamoria Collection - Adults Only Downtown Mazatlan - Pool - Hot tub - Spa - Free WiFi 9.4 Exceptional 321 reviews £159 includes taxes & fees 9 Oct - 10 Oct [](https://www.expedia.co.uk/Mazatlan-Hotels-Casa-Lucila-Hotel-Boutique.h1861901.Hotel-Information?chkin=2025-10-9&chkout=2025-10-10&rm1=a2®ionId=180011&destination=Mazatlán&destType=MARKET&latLong=23.249414,-106.41114&searchId=88175812-f38d-4c9d-872b-8aa7b8018c3e&top_cur=GBP) Ad ![Outdoor dining](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/36000000/35630000/35628600/35628584/e1a43c42_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Gamma Mazatlán The Inn Centro Histórico Centro Historico - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMazatlan-Hotels-HOTEL-TRAMONTO-MAZATLAN.h88832361.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMazatlan-Hotels-HOTEL-TRAMONTO-MAZATLAN.h88832361.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C23.24441%2C-106.45406&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=unqUHnpHvFHihDiwH0zPt82k6L8=) 504 Av. Playa Gaviotas Las Gaviotas, Mazatlán, Sin., 82110 #### What's nearby - Punta Camaron Beach - 2 min walk - 0.1 miles - The Mazatlan Malecón - 16 min walk - 0.9 miles - El Cid Country Club Golf Course - 17 min walk - 1.0 mile - Cerritos Beach - 6 min drive - 2.9 miles - Mazatlán Aquarium - 7 min drive - 2.7 miles #### Getting around - Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 34 min drive #### Restaurants - ‪Panamá Zona Dorada - ‬5 min walk - ‪Arturo Bar - ‬2 min walk - ‪Crazy Loko, Tan Loco Como Tu Antojo - ‬3 min walk - ‪Sweet And Fit Restaurante - ‬3 min walk - ‪Dairy Queen - ‬2 min walk ## About this property ### HOTEL TRAMONTO MAZATLAN Hotel near The Mazatlan Malecón At HOTEL TRAMONTO MAZATLAN, you can look forward to a poolside bar, a free daily manager's reception and a bar. Be sure to enjoy a meal at SANTA CARAJA, the on-site family restaurant. Stay connected with free in-room WiFi. You'll also enjoy the following perks during your stay: - An outdoor pool, along with sunloungers and pool umbrellas - Smoke-free property, a TV in reception and outdoor furniture - A lift and luggage storage Room features All guestrooms are individually furnished, and include comforts such as air conditioning, in addition to amenities such as free WiFi. Other amenities include: - Select Comfort beds and down duvets - Rainfall showers, designer toiletries and hairdryers - 65-inch Smart TVs with satellite channels - Wardrobes/cupboards, ceiling fans and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/61000000/60610000/60607700/60607643/411c2951.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Varali Grand Hotel Mazatlán - Pool - Kids pool - Parking included - Free WiFi 9.2 Wonderful 1,912 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=60607643&PinnedHotelID=60607643&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/800000/791300/791300/26a03f0f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Costa De Oro Beach Hotel Zona Dorada - Pool - All-inclusive - Spa - Pet-friendly 8.2 Very good 1,454 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=791300&PinnedHotelID=791300&HadPinnedHotel=true®ionId=-1&adults=2) ![Studio Suite, 2 Queen Beds, Non Smoking, Balcony | Terrace/patio](https://images.trvl-media.com/lodging/23000000/22960000/22950100/22950030/e67badfd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Inn by Radisson Mazatlán Mazatlán - 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28 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=75872198&PinnedHotelID=75872198&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Offsite parking available (MXN 100 per day) - Street parking available ### Food and drink - A bar/lounge - A poolside bar - A restaurant - Free daily manager's reception - Snack bar/deli ### Restaurants on site - SANTA CARAJA ### Things to do - Outdoor pool - TV in common areas ### Family friendly - Outdoor pool - Snack bar/deli ### Conveniences - Limited-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Proposal/romance packages ### Outdoors - On the beach - Outdoor furniture - Pool loungers - Pool umbrellas ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 27 steps to reach entrance - Lift (90 centimetre wide door) - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (102 centimetre high) - Wheelchair-width doorways (84 centimetre wide) - Wheelchairs on site ### More - Communal living room - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter - Select Comfort mattress ### Bathroom - Designer toiletries - Hair dryer - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 65-inch smart TV with satellite channels ### More - Air conditioning - Ceiling fan - Individual decor - Individual furnishings - Iron/ironing board - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 1:00 AM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions The front desk is open daily from 6:00 AM - midnight Front desk staffed during limited hours ### Access methods Front desk (limited hours) ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: MXN 1200 per accommodation, per stay We have included all charges provided to us by the property. ### Optional extras - Nearby parking fee: MXN 100 per day (66 ft away) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 9:00 AM to 9:00 PM ## Frequently asked questions ### Does HOTEL TRAMONTO MAZATLAN have a pool? > Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM. ### Is HOTEL TRAMONTO MAZATLAN pet-friendly? > No, only service animals are welcome at the property. ### What time is check-in at HOTEL TRAMONTO MAZATLAN? > Check-in start time: 3:00 PM; check-in end time: 1:00 AM. Late check-in is available during limited hours. ### What time is check-out at HOTEL TRAMONTO MAZATLAN? > Checkout is at noon. ### Where is HOTEL TRAMONTO MAZATLAN located? > Located in Zona Dorada, this beachfront hotel is in the entertainment district and within 1 mi (2 km) of Punta Camaron Beach and The Mazatlan Malecón. Islands and Protected Areas of the Gulf of California and Islas de Mazatlan Ecological Reserve are just steps away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## HOTEL TRAMONTO MAZATLAN Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.0 Amenities ### 7.6 Staff & service ### 8.2 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 80 8 - Good 35 6 - Okay 16 4 - Poor 18 2 - Terrible 13 ### 10/10 Excellent #### german 3 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente ##### german Stayed 2 nights in Jul 2025 ### 8/10 Good #### Malcolm 17 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and excellent beach access. The swimming pool needs to be heated and the hot tub needs to be hot. ##### Malcolm Stayed 7 nights in Mar 2025 ### 8/10 Good #### Ishmael 9 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Amazing staff! Awesome place with beautiful view. However, the elevators are a disaster. Only two elevators for all the 19+ floors, and most of the time they will not close, or they are being fixed. With only 5 guests allowed at a time, you can expect to wait a long time to get to the bottom floor or to your room. ##### Ishmael Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Martin 4 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and clean property with friendly staff. ##### Martin Stayed 3 nights in Apr 2024 ### 8/10 Good #### Nataly 13 Jul 2025 Disliked: Cleanliness Nice hotel, good service. Also, the food at the restaurant was good. I do recommend it. The only thing I can say they can improve is the elevator. You have to be very patient since they take a long time. They’re small and there are only 2 of them and they can only carry 5 people maximum. ##### Nataly Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Steve 25 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice clean room. Very spacious and bright. ##### Steve Stayed 4 nights in Feb 2025 ### 8/10 Good #### Rigoberto 4 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was very clean in safe and convenient area, ##### Rigoberto Stayed 7 nights in Feb 2024 ### 8/10 Good #### Diego 7 Apr 2024 Liked: Staff & service, property conditions & facilities, room comfort Good experience bathroom alittle dirty but overall good location ##### Diego Stayed 2 nights in Apr 2024 ### 6/10 Okay #### Felix 13 Nov 2024 Rooms was ok seen covers on drains maybe some type of bug infestation overall was ok will stay there again ##### Felix Stayed 13 nights in Oct 2024 ### 10/10 Excellent #### Maria G 11 Aug 2023 Liked: Amenities I loved this hotel so much that I have reserved it again for September ##### Maria G Stayed 4 nights in Mar 2023 ### 8/10 Good #### Liliana 25 Jul 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service no leeway by front desk staff. cant enjoy amenities 1 second before check in nor after. they wanna charge to use towel after check out as i was waiting for my flight. badically get out! will not bring manager to talk. they say they have no manager onsite which is BS. rooms are nice and ocean fromt great view but front desk staff sucks! ##### Liliana Stayed 2 nights in Jul 2025 ### 8/10 Good #### Malcolm 11 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Tramonto hotel is very conveniently located within the Golden Zone which is ideal for beach access and Gold zone restaurants. The swimming pool and hot tub however are rarely heated and this is very disappointing to individuals who are sensitive to cold water. ##### Malcolm Stayed 11 nights in Feb 2024 ### 8/10 Good #### Julio 14 Apr 2024 Liked: Cleanliness, amenities It has a very Nice ocean View as its Few meters from the sea. The room has enough to have a good stay and was clean. The building needs mantenance and elevators are messi, staff was not very friendly with my needs when needing extra towels and prepare extra bed at night. ##### Julio Stayed 2 nights in Apr 2024 ### 6/10 Okay #### Natividad 22 Jul 2024 Disliked: Room comfort Rooms are really small, no windows - No view to the ocean or city. Will not stay there again. ##### Natividad Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Ignacio 2 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities Yes ##### Ignacio Stayed 3 nights in Jun 2024 ### 2/10 Terrible #### Guadalupe 1 Mar 2023 Liked: Cleanliness Disliked: Staff & service, amenities Never go back to this Hotel. No customer service at all, the room was so tiny, also offering breakfast include???? 😂 without a kitchen or restaurant??? ##### Guadalupe Stayed 3 nights in Feb 2023 ### 4/10 Poor #### sandra 29 Jul 2024 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities No parking was a total inconvenience, only 2 elevators for all including employees waited up to 25 minutes use elevators not enough tables and shade in pool area and no dining or bar open in hotel all 4 days i was there ##### sandra Stayed 3 nights in Jul 2024 ### 2/10 Terrible #### Grace 27 Jul 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Over praised rude staff Over priced No restaurant service. People were just eating and drinking in the pool disgusting. The Rooms had no Chairs it was just a bad Hotel staff were very Rude!! Charge for the towel that was stolen from my chair while in the Jacuzzi since there was vomit in the pool I hated this place! Will never stay there ##### Grace Stayed 5 nights in Jul 2024 ### 2/10 Terrible #### Robert 3 Aug 2024 Disliked: Staff & service, room comfort #### 70and older would like this spot The check in states 3 pm. When 3 pm came along the rooms were not clean and we had to wait . Rooms had ac but hotel lobby and parts inside hotel did not so it was hot. There are 2 elevators and they are slow I think I passed my birthday waiting for one. The receptionist are rude and snobby .No restaurants inside hotel and nice pool but with 3000 rules. If you are wanting a fun place to stay please stay somewhere else. Mazatlán is a spot th relax have fun and enjoy not to be told by a security guard what you can’t do! ##### Robert Stayed 3 nights in Jul 2024 ### 4/10 Poor #### Ruperta 30 Sept 2024 Disliked: Cleanliness, staff & service, amenities The hotel is descent with really nice scenery other than that we had horrible customer service, housekeeping needs to do a better job with the upkeep and cleaning the room. Upon arrival the room seemed like it had not been cleaned. The floor and kitchen counters were super dirty. I had to request for them to clean it again. There was an infestation of aunts that practically kept me from cooking in the room which mind you has a stove and refrigerator, there was aunts all over the place. I guess the saying is true, you get what you pay for. I had higher expectations for a “resort” ##### Ruperta Stayed 7 nights in Sep 2024 ### 4/10 Poor #### Verified traveller 30 Mar 2024 Liked: Cleanliness, property conditions & facilities Disliked: Room comfort #### No hot/warm water but nice hotel The hotel is nice rooms are updated our room had a cooktop, fridge, & microwave, a few cons were we were there for 5 nights there was no hot water not even warm water on any of the days we were there, another con only two busy packed elevators with no a/c, loud music every single midnight we were on the 16 floor and we were still able to hear the traffic, vehicles honking, there was one night where a car just parked in front of the hotel and played loud music full blast at 3am, every night there was people walking & being loud on the street so this is not the place to stay if you’re planning on getting a good night sleep, located on the golden zone walking distance to clubs & about 10-15 min walk to el malecón ![](https://a.travel-assets.com/ugc/hotel-reviews/F2748601A4CFA71E3D175C564BF921203538DDBC1711830085722.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 5 nights in Mar 2024 ### 2/10 Terrible #### Jamie 25 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities It needs to be clear that “no view” means NO WINDOW. It was dark and clammy in the room because there was no fresh air. Also the 1 of 2 elevators was usually broken and one time two men got stuck and had to wait 30 minutes to be rescued. The hotel is fine - not a real lobby but the pool area is ok and hanging in the hot tub was fun. Decent coffee place about 10 min walk. Not many dining options. The room itself was fine but no window? I wouldn’t have booked if I had known that. ##### Jamie Stayed 5 nights in Apr 2024 ### 4/10 Poor #### Miguel 3 Jan 2023 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Property not fully equip or finish in construction ##### Miguel ### 2/10 Terrible #### luis 6 Apr 2024 Liked: Cleanliness Disliked: Property conditions & facilities I love the ocean view and walking distance of everything rooms are spacious the only thing that made my who stayed feel not welcome due to the extremely bad sewer order I went down to the counter with a concierge. Several times kept sending maintenance I asked if they can relocate me and they said it was impossible due to the high value of customers, so I won one star for this place won’t be staying there again my clothes also Penetrated all my clothing, and couldn’t sleep definitely not quiet there was music playing all night long from Neighbor connected to his Bluetooth. I can hear his phone ring as well through the loud, speaker. ##### luis Stayed 4 nights in Mar 2024 ### 8/10 Good #### Alan omar 24 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Las instalaciones y no me gusto ay cucarachas falta una fumigada ##### Alan omar Stayed 3 nights in Sep 2025 ## Expedia's Latest Trends ### Hotels > [Coleshill Hotel by Greene King Inns](https://www.expedia.co.uk/Birmingham-Hotels-Coleshill-Hotel-By-Greene-King-Inns.h3075309.Hotel-Information) > > [Pinewood Camping Pods - At Port Lympne Reserve](https://www.expedia.co.uk/Hythe-Hotels-Pinewood-Apinall-Foundation.h40101599.Hotel-Information) > > [PestanaGroup Hotels in Madeira Island](https://www.expedia.co.uk/Madeira-Island-Hotels-Pestana-Group.0-0-d11326--bPestanaGroup.Travel-Guide-Filter-Hotels) > > [Crowne Plaza Manchester Airport by IHG](https://www.expedia.co.uk/Manchester-Hotels-Crowne-Plaza-Manchester-Airport.h17821.Hotel-Information) > > [Hotels near Grey Mare's Tail Waterfall](https://www.expedia.co.uk/Grey-Mares-Tail-Waterfall-Hotels.0-l553248635709572951-0.Travel-Guide-Filter-Hotels) > > [Hotels near Cardiff Central Station](https://www.expedia.co.uk/Cardiff-Central-Station-Hotels.d6022172.Travel-Guide-Hotels) > > [Yalis Studios](https://www.expedia.co.uk/Skiathos-Hotels-Yalis-Studios.h49228784.Hotel-Information) > > [Villa Beldeniz](https://www.expedia.co.uk/Fethiye-Hotels-Villa-Beldeniz.h8257233.Hotel-Information) > > [The Rose Hotel](https://www.expedia.co.uk/Tralee-Hotels-The-Rose-Hotel.h1682727.Hotel-Information) > > [Holiday Inn Express New York City Times Square by IHG](https://www.expedia.co.uk/New-York-Hotels-Holiday-Inn-Express-New-York-City-Times-Square.h2039863.Hotel-Information) > > [Sunset West Hotel, SureStay Collection by Best Western](https://www.expedia.co.uk/Los-Angeles-Hotels-Sunset-West-Hotel.h897365.Hotel-Information) > > [The Gorge View Apartments](https://www.expedia.co.uk/Cheddar-Hotels-The-Gorge-View-Apartments.h31996889.Hotel-Information) > > [HiltonHotels Hotels in Worthing](https://www.expedia.co.uk/Worthing-Hotels-Hilton-Hotels.0-0-d177868--bHiltonHotels.Travel-Guide-Filter-Hotels) > > [King Jason Paphos - Designed for Adults By Louis Hotels](https://www.expedia.co.uk/Paphos-Hotels-The-King-Jason-Paphos-Designed-For-Adults.h2835056.Hotel-Information) > > [The Kafila Desert Camp](https://www.expedia.co.uk/Jaisalmer-Hotels-The-Kafila-Desert-Camp.h33124876.Hotel-Information) > > [Hotels near Liverpool Hunts Cross Station](https://www.expedia.co.uk/Liverpool-Hunts-Cross-Station-Hotels.d6042455.Travel-Guide-Hotels) > > [Cheap Hotels in Bedford](https://www.expedia.co.uk/Bedford-Hotels-Budget-Hotels.0-0-d4565-tBudgetHotels.Travel-Guide-Filter-Hotels) > > [Hotels with Connecting Rooms in Stratford-upon-Avon](https://www.expedia.co.uk/Stratford-Upon-Avon-Hotels-Hotel-With-Connecting-Rooms.0-0-d5703-thotelwithconnectingrooms.Travel-Guide-Filter-Hotels) > > [Generator Berlin Alexanderplatz](https://www.expedia.co.uk/Berlin-Hotels-One80-Hostel-Berlin.h5089349.Hotel-Information) ### Flights > [Flights from Los Angeles (LAX) to Dallas (DFW)](https://www.expedia.co.uk/lp/flights/lax/dfw/los-angeles-to-dallas) > > [Flights from Shanghai (PVG) to Manila (MNL)](https://www.expedia.co.uk/lp/flights/pvg/mnl/shanghai-to-manila) > > [British Airways Bucharest (OTP) to London (LHR) flights](https://www.expedia.co.uk/lp/flight-routes/british-airways-from-henri-coanda-intl-to-heathrow/ba/otp/lhr) > > [Flights from Newcastle-upon-Tyne (NCL) to Chicago (ORD)](https://www.expedia.co.uk/lp/flights/ncl/ord/newcastle-to-chicago) ### Activities > [Things to do in Turgutreis](https://www.expedia.co.uk/Things-To-Do-In-Turgutreis.d6054854.Travel-Guide-Activities) > > [Things to do in Banff](https://www.expedia.co.uk/Things-To-Do-In-Banff.d4332.Travel-Guide-Activities) > > [Things to do in Ashford](https://www.expedia.co.uk/Things-To-Do-In-Ashford.d4552.Travel-Guide-Activities) ### Packages > [TeamSport Indoor Go Karting Southampton](https://www.expedia.co.uk/TeamSport-Indoor-Go-Karting-Southampton-Eastleigh.d553248621532491425.Attraction) > > [Far Ings National Nature Reserve](https://www.expedia.co.uk/Far-Ings-National-Nature-Reserve-Barton-upon-Humber.d659342792355356672.Attraction) ### General > [Visit Dolgellau](https://www.expedia.co.uk/Dolgellau.dx182853)