Search Hotels Near Mazagua Aquatic Park, Mazatlán

"I stayed at the Hotel Riu Emerald Bay with my fiancé for 8 days. Up until the 5th day, we were having an amazing vacation — but unfortunately our experience took a horrible turn. While we were out, someone entered our room and stole $1,500 USD cash from my wallet, which was inside my purse and packed in my luggage. We didn’t realize it until the next day because we had stayed in the room that evening and didn’t go anywhere. We immediately filed a report at the front lobby and were told to wait 48 hours for an outcome. The following day we followed up with Anna from Public Relations, who told us she could not give us any information because it was “confidential.” She did say we could wait in the lobby on checkout day since our flight was later that evening. On checkout day, we spoke with management and eventually with the hotel director, Daniel, hoping to get answers or some type of resolution. Instead, we were told there was “no proof” the money existed and basically nothing could be done. What makes this even more frustrating is that these rooms require a key card to enter, and the doors lock automatically when you leave. Unless someone climbed through the balcony, access should only be possible with authorized entry. And honestly, even if guests choose not to use the safe provided in the room, that still does not justify people being able to enter your room and steal your money or valuable belongings. Guests should feel safe leaving their personal items in their room"

"Buen hotel, excelente tamaño de habitaciones, buen servicio, excelentes áreas comunes, solo le falta una renovada a las habitaciones. Pero en general el hotel en perfecto estado. "

"Great host "

"I liked it has 2 pools and was very quiet "

"The apartment was amazing. Super clean and spacious. The unit had enough cooking equipment and dishes to make simple meals. The bed was comfortable. The washer and dryer was a plus. The grounds were amazing with pool, play area, hammocks. The location beautiful within walking distance to convience stores. The waterpark within walking distance. Will definitely return. "

"Excellent area and apartment. Angie was very helpful during our stay. We will definately stay here again."