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4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Explore the area

    Popular LocationMaxwell Beach3 min walk
    Popular LocationTurtle Beach4 min walk
    Popular LocationDover Beach5 min walk
    AirportBridgetown (BGI-Grantley Adams Intl.)11 min drive

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About this area

Maxwell

Popular Location

What's nearby

  • Maxwell Beach - 3 min walk
  • Turtle Beach - 4 min walk
  • Dover Beach - 5 min walk
  • St. Lawrence Bay - 19 min walk
  • Worthing Beach - 3 min drive

See similar properties

Policies

4.1
Very good
5 - Excellent
53
4 - Good
32
3 - Okay
16
2 - Poor
8
1 - Terrible
2

4.4/5

Cleanliness

4.3/5

Staff & service

3.7/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Travelled with group
Happy face iconLiked: Cleanliness, room comfort
Frank World traveler
The hotel was fine just lacking management training for staff who in general were good. No napkins, cocktail sticks or drinks mats on any of the bars you spill a little of your drink you have to wipe/dry your hands on your pants or shirt never known this anywhere
Stayed 10 nights in Dec 2019

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and setting of the property. Room was as pictured on line. Staff were friendly and helpful as could be. Only minor complaints were there were never the proper number of towels and rarely any wash cloths left... we had to call for additional almost nightly. Also the music throughout the property always seemed a bit too loud (especially in the restaurants) and we missed hearing more steel drum/island style version, especially of holiday music.
Stayed 8 nights in Dec 2019

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: clean, friendly staff, quick room service, facilities and pool were nicely kept. There is a bowling alley, games, shuffle board, etc. - things to do was plentiful. Cons: the food was sub-par and at times disappointing (stale cereal & crackers, watery eggs, mostly bland, the sushi tasted like grocery store sushi); we felt for the amt of $$ we spent, the food should be a lot better. Also, at times the food staff gave us attitude (we received a couple of eye rolls). The entertainment can be better as well - we went to a Christmas play and the performance was cringeworthy. Over all this place was very nice, clean, welcoming and we found things to do. But not worth the cost. We most likely won’t return.
Stayed 6 nights in Dec 2019

2/5 Poor

Travelled with group
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service
The overall staff was pretty good, we had problems with room services every night ( no clean washcloths ) also had problems getting into restaurant(s) that didn't take reservation...Treated people with butler services, first priority on restaurant, pool service, etc... Had to call manager at one restaurant because we were told we have over an hour wait time ( it was 10 or more empty tables in plain site that was empty. At another food place food was cold , brought out soda with no ice.....Some resort staff walk pass us without asking did we need anything.....Every night I had to call housekeeping for washcloths..every night ….. Last night at resort bed wasn't turn back, dirty towels left on bathroom floor....this is a 5 star resort, didn't seem like one....Some.people are treated different than others.....Some places we wasn't even asked to be help after standing there we had to ask them for help but others walk up after us they were asked can they help them. Don't know if I ever revisit this resort hope management will see to things getting and people treated the same.
Stayed 5 nights in Dec 2019

4/5 Good

Travelled with group
Happy face iconLiked: Cleanliness, amenities
Food was very good but service at restaurants was very slow - breakfast and dinner took 2 hours. Never got refills on coffee and sometimes had to beg for it repeatedly. Air conditioning was so so (did not go below 68) and some of the rooms smelled moldy. They did move us to a new building. Beautiful water and beautiful resort. We had a great time.
Stayed 4 nights in Oct 2019

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