4/10 Poor
Jodie
Travelled with partner
21 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
What we liked:
Close to airport, spacious room, sea views, dining area.
Improvements required:
Service staff seemed unhappy (did they like hospitality work, need training or unhappy workplace culture?) and felt at times that we were a hindrance (the service staff unfriendly, unhelpful and felt like service was a chore). A few staff were obviously unwell (coughing and sneezing a lot) whilst working. We were also left waiting, not knowing if we would be served. When we asked a question about an order, we were not given advice but expected to know the answer. The Manager did introduce himself on the first day, helping with our bags.
As we only stayed one night, we decided to eat at the hotel which was a big mistake. As noted by other reviewers the meal is overpriced and very average. My partner, a vegetarian, had a small cup of pumpkin soup, lightly coated fettuccine (no vegetables) and two small balls of ice-cream for 1450 Mauritian rupee (approx $50 AUD). Having stayed in stayed in Blue Bay previously, we recommend food at the Blue Bamboo around 8 minutes walk from the Hotel, with a great atmosphere and service and delicious meals or alternatively, if your up for a drive, suggest Le Bazilic in nearby Mahebourg, one of our best meals in Mauritius!
The hotel was self was older and perhaps needed some updates however could overlook this if we had a welcoming and friendly service experience, which we had at several other holiday locations in Mauritius and Reunion Island.
Jodie
Stayed 1 night in Apr 2024
