Title: Shirahone Onsen Tsuruya Ryokan Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Shirahone Onsen Tsuruya Ryokan Ryokan with free breakfast, in the vicinity of Mount Yake ![Hot springs](https://images.trvl-media.com/lodging/15000000/14880000/14874200/14874143/7612b8c1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Hot springs](https://images.trvl-media.com/lodging/15000000/14880000/14874200/14874143/7a932b60.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Japanese Style Room, Shared Bathroom with Private Toilet, Main Building, River View | In-room safe, desk](https://images.trvl-media.com/lodging/15000000/14880000/14874200/14874143/23d0be26.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Japanese Style Room, Private Bathroom, New Building, River View | In-room safe, desk](https://images.trvl-media.com/lodging/15000000/14880000/14874200/14874143/7327f6fe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/15000000/14880000/14874200/14874143/c7c3311f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Just a short distance from Hirayu Waterfall, this traditional ryokan offers authentic local cuisine and healing indoor mineral hot springs. Guests love the convenient location and often enjoy a massage before relaxing in the public areas with free WiFi. 8.8 Excellent ## Popular amenities - Breakfast included - 24/7 front desk - Parking included - Housekeeping - Air conditioning - Free WiFi ## Room options ### Check availability for these dates # Tonight [Sept 24 - Sept 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-24&endDate=2025-09-25&selected=14874143&PinnedHotelID=14874143&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-24&endDate=2025-09-25&selected=14874143&PinnedHotelID=14874143&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 25 - Sept 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-25&endDate=2025-09-26&selected=14874143&PinnedHotelID=14874143&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-25&endDate=2025-09-26&selected=14874143&PinnedHotelID=14874143&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=14874143&PinnedHotelID=14874143&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=14874143&PinnedHotelID=14874143&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=14874143&PinnedHotelID=14874143&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=14874143&PinnedHotelID=14874143&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 3 of 3 rooms ![Japanese Style Room, Shared Bathroom with Private Toilet, Main Building, River View | In-room safe, desk](https://images.trvl-media.com/lodging/15000000/14880000/14874200/14874143/f194bde1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Style Room, Shared Bathroom with Private Toilet, Main Building, River View ### Highlights Air conditioning Fridge LCD TV Bidet Hairdryer Desk In-room safe Mobile key entry - 157 sq ft - River view - Sleeps 4 - 4 Single Futons ![Japanese Style Room, Private Bathroom, New Building, River View | In-room safe, desk](https://images.trvl-media.com/lodging/15000000/14880000/14874200/14874143/7327f6fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Style Room, Private Bathroom, New Building, River View ### Highlights Air conditioning Fridge LCD TV Deep-soaking bath Hairdryer Bidet Private bathroom Shower/bath combination - 195 sq ft - River view - Sleeps 4 - 4 Single Futons ![Traditional Twin Room, Non Smoking, River View | In-room safe, desk](https://images.trvl-media.com/lodging/15000000/14880000/14874200/14874143/173c36da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Twin Room, Non Smoking, River View ### Highlights Air conditioning Fridge LCD TV Bidet Hairdryer Desk In-room safe Mobile key entry - 248 sq ft - River view - Sleeps 2 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMatsumoto-Hotels-Shirahone-Onsen-Tsuruya-Ryokan.h14874143.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMatsumoto-Hotels-Shirahone-Onsen-Tsuruya-Ryokan.h14874143.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.15496%2C137.62550&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=AgeINt5hHNDlA1twocdEwjfke3U=) 4202-6 Shirahone Onsen Azumi, Matsumoto, 390-1515 #### What's nearby - Mt. Norikura Snow Resort - 13 min drive - 4.7 miles - Hirayu Onsen - 14 min drive - 10.0 miles - Taisho Pond - 15 min drive - 10.0 miles - Kappa Bridge - 21 min drive - 12.9 miles - Shinhotaka Ropeway - 35 min drive - 23.3 miles #### Getting around - Shin Shimashima Station - 40 min drive #### Restaurants - ‪グレンパークさわんど - ‬5 min drive - ‪もみの木 - ‬15 min drive - ‪食事処よし本 - ‬15 min drive - ‪あんき屋 - ‬14 min drive - ‪アルプスホルン - ‬15 min drive ## About this property ### Shirahone Onsen Tsuruya Ryokan Ryokan near Hirayu Waterfall Located close to Alpes Street Hotsprings and Mount Norikura, Shirahone Onsen Tsuruya Ryokan provides free breakfast (local cuisine) and an indoor mineral hot spring (onsen). Treat yourself to a massage or other spa services. Stay connected with free WiFi in public areas. Additional perks include: - Free self-parking - Hot springs on-site, a vending machine and a 24-hour front desk Room features All guest rooms at Shirahone Onsen Tsuruya Ryokan include comforts, such as air conditioning, in addition to More amenities include: - Bidets, free toiletries and hairdryers - Fridges, daily housekeeping and desks ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site ### Food and drink - Free local cuisine breakfast available daily 7:00 AM to 8:30 AM ### Things to do - Hot springs ### Family friendly - In-room refrigerator ### Conveniences - 24-hour front desk - Vending machine ### Guest services - Housekeeping (daily) - Turndown service ### Spa - Hot springs - Massage - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Wheelchair accessible (may have limitations) ### More - Smoke-free property ## Room amenities ### Bathroom - Bidet - Free toiletries - Hair dryer - Slippers - Towels provided ### Entertainment - LCD TV ### Food and drink - Refrigerator ### More - Air conditioning - Desk - Mobile key entry - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 6 PM Late check-in subject to availability Minimum check-in age - 13 ### Check-out Check-out before 10 AM ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Additional fees may apply to children for items such as extra bedding and meals. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities ### Property is also known as Shirahone Onsen Tsuruya Ryokan Matsumoto Shirahone Onsen Tsuruya Matsumoto Shirahone Onsen Tsuruya Ryokan Shirahone Onsen Tsuruya Ryokan Matsumoto Matsumoto Shirahone Onsen Tsuruya Ryokan Ryokan Ryokan Shirahone Onsen Tsuruya Ryokan Shirahone Onsen Tsuruya Shirahone Onsen Tsuruya Ryokan Ryokan Shirahone Onsen Tsuruya Ryokan Matsumoto Shirahone Onsen Tsuruya Ryokan Ryokan Matsumoto ## Frequently asked questions ### Is Shirahone Onsen Tsuruya Ryokan pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Shirahone Onsen Tsuruya Ryokan? > Self-parking is free at this property. ### What time is check-in at Shirahone Onsen Tsuruya Ryokan? > Check-in start time: 3 PM; check-in end time: 6 PM. Late check-in is available during limited hours. ### What time is check-out at Shirahone Onsen Tsuruya Ryokan? > Checkout is at 10 AM. ### Where is Shirahone Onsen Tsuruya Ryokan located? > Situated in Matsumoto, this ryokan is within 12 mi (20 km) of Mount Yake, Kappa Bridge and Mount Norikura. Alpes Street Hotsprings and Hirayu Waterfall are also within 12 mi (20 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Shirahone Onsen Tsuruya Ryokan Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 9.0 Location ### 9.0 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 12 8 - Good 6 6 - Okay 2 4 - Poor 1 2 - Terrible 0 ### 10/10 Excellent #### m, japan 16 Aug 2020 Liked: Cleanliness, staff & service, property conditions & facilities 野天風呂も清潔で、趣きが良かった ##### m Stayed 1 night in Aug 2020 ### 10/10 Excellent #### yuka 14 Aug 2020 Liked: Property conditions & facilities, room comfort #### つるや旅館最高 ご飯が美味しかった。温泉も良かった♨️です。ありがとうございます😊 ![](https://a.travel-assets.com/ugc/hotel-reviews/FC9FDB64DE343B1AD98094830AEE3C1BA6E596931597381070033.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### yuka Stayed 1 night in Aug 2020 ### 10/10 Excellent #### Verified traveller 5 Aug 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities たてものは古いが、温泉、スタッフ、清潔感があって良かった。スタッフが、優しく丁寧でした。 ##### Verified traveller Stayed 1 night in Aug 2020 ### 10/10 Excellent #### King Cheong 28 Sept 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### King Cheong Stayed 1 night in Sep 2019 ### 8/10 Good #### KATSUHIKO 29 Aug 2019 Liked: Staff & service, property conditions & facilities, room comfort #### ゆっくりできました 従業員さんたちが親切で最高でした。 ##### KATSUHIKO Stayed 1 night in Aug 2019 ### 4/10 Poor #### masao 25 Aug 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### masao Stayed 1 night in Aug 2019 ### 10/10 Excellent #### TOSHIYUKI 16 Aug 2019 Liked: Staff & service, property conditions & facilities, room comfort #### 憧れの白骨温泉で大満足の家族旅 川辺にある素敵なホテルです お湯が最高でした 1歳と5歳の子供連れでしたが 子供達も大人も まったり しっぽり ゆっくりできました 夕食 朝食ともにとても美味しく大満足 施設は少々改善の余地もあるかもしれませんが あの山奥の細い道を抜けたところの秘湯なので 十分贅沢かと思います お部屋も綺麗で 女性用アメニティも お部屋にも浴場にも揃っていて嬉しかったです 駐車場までお迎え お見送りをしていただいたり 細やかな気配り、心遣い、おもてなしをしていただきました 素敵な夏の思い出ができました ##### TOSHIYUKI Stayed 1 night in Aug 2019 ### 8/10 Good #### REIKO 9 Aug 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 秘湯と素朴なお宿 豪華ではないが、清潔でお湯がとて良かった ##### REIKO Stayed 1 night in Aug 2019 ### 10/10 Excellent #### Mikito 30 Jul 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Mikito Stayed 1 night in Jul 2019 ### 8/10 Good #### Verified traveller 17 Jul 2019 Liked: Staff & service, room comfort ##### Verified traveller Stayed 1 night in Jul 2019 ### 10/10 Excellent #### Verified traveller 29 Jun 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 1 night in Jun 2019 ### 10/10 Excellent #### shiro 26 Jun 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 別所の名宿 別所温泉宿泊は2度目、今回の玉屋旅館は素晴らしいです。前日に白骨温泉に泊まりましたが、こちらはがっかりで期待していなかったのですが、部屋はきれい、受付もよく、料理も口うるさい母も絶賛でした。又泊まりたい宿です。 ##### shiro Stayed 1 night in Jun 2019 ### 10/10 Excellent #### Verified traveller 11 Nov 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 1 night in Nov 2018 ### 10/10 Excellent #### Verified traveller 23 Oct 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 癒されました よいお湯、よい宿でした。泉質がよくて、体がポカポカに。3日入れば風邪をひかない、といわれるそうですが、なるほど。ベッドの部屋に泊まりました。新しいお部屋で、ゆったりしていて、おちつける和のしつらえ。広い窓の外は原生林で、川の音が聞こえて、癒されました。食事は少なめで、私にはちょうどよく、イワナが美味しかった！ 何より、宿の人たちのホスピタリティがすばらしかった。みな親切でフレンドリーで、来てよかった。宿まで、すれ違えないほど細い道は、わずかでした。でも、日暮れ前に到着することを勧めます。 ##### Verified traveller Stayed 1 night in Oct 2018 ### 6/10 Okay #### チョクミ, 兵庫県 23 Aug 2018 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities とても卑怯な温泉でお湯はとても良かったです それに上高地に行くのに10分位で行けて とても便利でした ##### チョクミ Stayed 1 night in Aug 2018 ### 8/10 Good #### Verified traveller 6 Aug 2018 Liked: Staff & service Disliked: Cleanliness, room comfort #### 秘境の宿 外観や雰囲気、社員さんは明るく感じが良かったです。部屋が旧館でしたが、ベランダが汚くて蜘蛛がいたりして、廊下のシミが多いのも残念でした。食事は美味しかった‼️ でも、三人で泊まったのに、洗面所のコップが2こしかありませんでした。 ##### Verified traveller Stayed 1 night in Aug 2018 ### 8/10 Good #### cl, Taiwan 9 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 深山中的溫泉飯店 這是一家只有九間客房的傳統風情溫泉飯店，飯店有些老舊，但是房間很乾淨。位於深山中一天只有一班來回的車，並不容易到達，晚上很寂靜。飯店服務人員的英文並不好，但是很友善、有禮貌。白骨溫泉水非常有特色，餐飲屬於鄉間料理。 ##### cl Stayed 1 night in May 2018 ### 10/10 Excellent #### Hei Man 24 Oct 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 酒店有懂流利英語的服務員，位置亦容易找到，不過因為酒店位置在斜路上面，如拉著大型手提行李會有點吃力，但服務質很好，值得再入住 ##### Hei Man ### 6/10 Okay #### Yutaka, 愛知県春日井市 7 Aug 2016 Liked: Staff & service Disliked: Cleanliness, room comfort 従業員の対応はとても良い。 ##### Yutaka ### 10/10 Excellent #### Kodama, 長野県 9 May 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 白骨温泉つるや旅館 湯質の良い温泉でした。スタッフの対応も丁寧にして頂いて、良い骨休めになりました。是非お勧めの旅館です。 ##### Kodama ### 8/10 Good #### Joseph, Hong Kong 24 Apr 2016 Liked: Cleanliness, staff & service, room comfort #### Excellent Meals A typical onsen ryokan with cozy and clean guest rooms. The onsen facilities might not be at those top notch level and a bit worn, but the quality of foods offered was absolutely excellent and fantastic ##### Joseph ## Expedia's Latest Trends ### Hotels > [DoubleTree by Hilton New York Times Square West](https://www.expedia.co.uk/New-York-Hotels-DoubleTree-By-Hilton-New-York-Times-Square-West.h16255092.Hotel-Information) > > [Hilton Americas-Houston](https://www.expedia.co.uk/Houston-Hotels-Hilton-Americas-Houston.h976144.Hotel-Information) > > [Holiday Inn Northampton by IHG](https://www.expedia.co.uk/Northampton-Hotels-Holiday-Inn-Northampton.h2565.Hotel-Information) > > [Gracelands Guest House](https://www.expedia.co.uk/Blackpool-Hotels-Gracelands-Guest-House.h40624785.Hotel-Information) > > [Hotels with Laundry Service in Manchester](https://www.expedia.co.uk/Manchester-Hotels-Hotel-With-Laundry-Service.0-0-d2205-thotelwithlaundryservice.Travel-Guide-Filter-Hotels) > > [Hotels in Hook](https://www.expedia.co.uk/Hook-Hotels.d6052589.Travel-Guide-Hotels) > > [HF Fénix Porto](https://www.expedia.co.uk/Porto-Hotels-HF-Fenix-Porto.h900087.Hotel-Information) > > [Eurostars Málaga Hotel](https://www.expedia.co.uk/Malaga-Hotels-Eurostars-Malaga-Hotel.h1291504.Hotel-Information) > > [Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge](https://www.expedia.co.uk/Cape-Town-Hotels-Protea-Hotel-By-Marriott-Cape-Town-Waterfront-Breakwater-Lodge.h663635.Hotel-Information) > > [QT Perth](https://www.expedia.co.uk/Perth-Hotels-QT-Perth.h24027561.Hotel-Information) > > [Hotels in Downham Market](https://www.expedia.co.uk/Downham-Market-Hotels.d6124275.Travel-Guide-Hotels) > > [The Glencoe Inn](https://www.expedia.co.uk/Ballachulish-Hotels-The-Glencoe-Inn.h4923928.Hotel-Information) > > [citizenM Taipei North Gate](https://www.expedia.co.uk/Taipei-Hotels-CitizenM-Taipei-North-Gate.h18266352.Hotel-Information) > > [Sheraton Fuerteventura Beach, Golf & Spa Resort](https://www.expedia.co.uk/Antigua-Hotels-Sheraton-Fuerteventura-Beach.h1447849.Hotel-Information) > > [Arathena Rocks Hotel](https://www.expedia.co.uk/Giardini-Naxos-Hotels-Arathena-Rocks-Hotel.h2130277.Hotel-Information) > > [Concorde Paris](https://www.expedia.co.uk/Tunis-Hotels-Occidental-Lac-Tunis.h6693448.Hotel-Information) ### Flights > [Flights from Paisley (GLA) to Ottawa (YOW)](https://www.expedia.co.uk/lp/flights/gla/yow/glasgow-to-ottawa) ### Activities > [Things to do in Beddgelert](https://www.expedia.co.uk/Things-To-Do-In-Beddgelert.d182844.Travel-Guide-Activities) > > [Things to do in Maynooth](https://www.expedia.co.uk/Things-To-Do-In-Maynooth.d12007.Travel-Guide-Activities) ### Packages > [Pittsburgh Holidays](https://www.expedia.co.uk/Pittsburgh.d601717.Holidays-City-Breaks) > > [Sains Holidays](https://www.expedia.co.uk/Sains.d6294752.Holidays-City-Breaks) > > [La Rioja Holidays](https://www.expedia.co.uk/La-Rioja.d601951.Holidays-City-Breaks) > > [Český Krumlov Holidays](https://www.expedia.co.uk/Cesky-Krumlov.d178194.Holidays-City-Breaks) > > [United Kingdom](https://www.expedia.co.uk/lp/theme-holidays/beach-holidays/190/United-Kingdom) ### Holiday Rentals > [Sardinia Holiday Rentals](https://www.expedia.co.uk/Destinations-In-Sardinia.d6048528.Holiday-Rental-Destinations) ### General > [Visit Taoyuan City](https://www.expedia.co.uk/Taoyuan-City.dx6177728) > > [Visit Bulgaria](https://www.expedia.co.uk/Bulgaria.dx26) > > [Visit Bomonti](https://www.expedia.co.uk/Istanbul-Bomonti.dx3000662567)