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Shirahone Onsen Tsuruya Ryokan

Photo gallery for Shirahone Onsen Tsuruya Ryokan

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View from Room
View from Room
In-room safe, desk
In-room safe, desk

Overview of Shirahone Onsen Tsuruya Ryokan

Shirahone Onsen Tsuruya Ryokan

3 out of 5

4.4/5 Excellent

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
4202-6 Shirahone Onsen Azumi, Matsumoto, 390-1515

Explore the area

  • Popular LocationKappa Bridge17 min drive
  • Popular LocationFukuji Onsen21 min drive
  • Popular LocationShinhotaka Ropeway31 min drive
  • AirportMatsumoto (MMJ-Shinshu - Matsumoto)38 min drive

Choose dates to view prices

About this area


Shirahone Onsen Tsuruya Ryokan is located in Matsumoto. Kappa Bridge and Myojin Bridge are notable landmarks, and the area's natural beauty can be seen at Mount Yake and Mount Norikura.

What's nearby

  • Norikura Plateau - 6 min drive
  • Kappa Bridge - 17 min drive
  • Mt. Norikura Snow Resort - 17 min drive
  • Fukuji Onsen - 21 min drive
  • Shinhotaka Ropeway - 31 min drive


  • Oshokujidokoro Kyudo - 4 min walk
  • Ankiya restaurant - 14 min drive
  • Yoshimoto - 15 min drive
  • CAFÉ MUSTACHE - 15 min drive
  • よし本 - 15 min drive

Getting around

  • Shin shimashima station - 22 min drive

About this property

Shirahone Onsen Tsuruya Ryokan

3-star ryokan with free breakfast and 24-hour front desk
A 24-hour front desk, free breakfast and free self-parking are available at this ryokan. WiFi in public areas is free. Other amenities include a vending machine. All 22 rooms offer LCD TVs, fridges and hairdryers. Other amenities available to guests include safes, desks and free toiletries.
Shirahone Onsen Tsuruya Ryokan offers 22 forms of air-conditioned accommodation with a safe and complimentary slippers. LCD televisions are featured in guestrooms. Bathrooms include bidets, complimentary toiletries and hairdryers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Services include massages. Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Coronavirus Guidelines (Japan)

Social distancing

Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities


  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM–8:30 AM

Things to do

  • Hot springs

Family friendly

  • Fridge


  • No lifts
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Turndown service

Languages spoken

  • Japanese


  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Wheelchair accessible (may have limitations)

Room amenities


  • Air conditioning


  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels


  • LCD TV

Food and drink

  • Fridge


  • Desk
  • Mobile key entry
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties



Check-in from 3 PM - 6 PM
Late check-in subject to availability
Minimum check-in age - 13


Check-out before 10 AM

Special check-in instructions

If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk


Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Shirahone Onsen Tsuruya Ryokan Matsumoto
Shirahone Onsen Tsuruya Matsumoto
Shirahone Onsen Tsuruya
Ryokan Shirahone Onsen Tsuruya Ryokan Matsumoto
Matsumoto Shirahone Onsen Tsuruya Ryokan Ryokan
Ryokan Shirahone Onsen Tsuruya Ryokan
Shirahone Onsen Tsuruya
Shirahone Onsen Tsuruya Ryokan Ryokan
Shirahone Onsen Tsuruya Ryokan Matsumoto
Shirahone Onsen Tsuruya Ryokan Ryokan Matsumoto

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 12 out of 21 reviews
5 - Excellent 57%
Rating 4 - Good. 6 out of 21 reviews
4 - Good 29%
Rating 3 - Okay. 2 out of 21 reviews
3 - Okay 10%
Rating 2 - Poor. 1 out of 21 reviews
2 - Poor 5%
Rating 1 - Terrible. 0 out of 21 reviews
1 - Terrible 0%




Staff & service




Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

4/5 Good

Liked: Cleanliness, staff & service, room comfort
Excellent Meals
A typical onsen ryokan with cozy and clean guest rooms. The onsen facilities might not be at those top notch level and a bit worn, but the quality of foods offered was absolutely excellent and fantastic

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020