Massenbach Holidays from £151

As a international Flight attendant of 26 years I have extensive experience with Hotels. I only can say CUDOS to the NH staff and the hotel. They offered amenities that sometimes a Hilton or Marriott would not offer. The room was very clean, modern, quiet and that for a extremely reasonable price. I definitely would stay there again.

Tucked away in a delightfully convenient location—close enough to the pulse of the city, yet far enough to feel like a true retreat—this hotel is a shining example of what modern hospitality should feel like. From the moment I stepped through its doors, I was met with warmth, grace, and professionalism that elevated my stay beyond mere comfort. The staff here are nothing short of extraordinary. Genuinely friendly and impeccably trained, they strike the rare balance between attentiveness and discretion. Every request was met with a smile, and their seamless coordination behind the scenes ensured my experience felt effortless from check-in to checkout. Cleanliness is clearly a cornerstone of this hotel’s philosophy. My room was spotless, fresh, and thoughtfully arranged—like a haven waiting to be discovered after a long day. Crisp linens, gleaming surfaces, and a soft, calming scent set the tone for restorative rest. Each meal was a culinary delight. Breakfast in particular deserves special mention—not just for the variety of fresh and delicious offerings, but for the absolutely stellar service from Gabrielle. Despite the breakfast room being bustling with guests, Gabrielle remained a pillar of poise and professionalism. Always smiling, never flustered, she ensured every guest felt attended to with care and genuine warmth. Her dedication made mornings something to look forward to.

The hotel is very traditional There is no elevator to every floor I missed the coffee or water in the lobby for a spa hotel a Must. !!

This hotel is perfectly located in the heart of Baden-Baden. Our room was spacious, comfortable, and made for a relaxing stay. The surrounding area is full of amenities, and dining at The Grill by the casino—just steps away—was a highlight. Breakfast at the hotel was also delicious and well-presented. The only downside was that many local businesses were closed on Sunday and Monday, which limited some exploration. Still, overall, a wonderful experience.

Lovely city centre hotel. Room was cosy but comfortable with everything we needed for a 2 night stay. Very central - easy access to public transport. Staff were very helpful - giving us ideas of places to visit including Killesberg park and the Jazz Open events. Excellent buffet breakfast too.