Masis Holidays from £442

Staff was very helpful and professional.

My stay at this hotel was extremely disappointing due to both the condition of the room and the poor customer service. The room had several maintenance issues that should have been fixed before check-in. The refrigerator did not work properly, the door handle was broken, and the air conditioning was also broken, making the room uncomfortable. The checkout process was equally frustrating. When I asked for a receipt, I was told that only a manager could provide one and that it was not the front desk staff's responsibility. Guests should be able to receive proof of payment at checkout without unnecessary inconvenience. The customer service was the worst part of my stay. Instead of listening to my concerns, staff were dismissive and defensive. When I explained my experience, I was told that my opinion did not matter because other guests were satisfied. Rather than acknowledging the issues or trying to resolve them, staff argued with me instead of handling my concerns professionally. Overall, the maintenance problems, poor checkout process, and unprofessional customer service made for a very negative experience. I would not recommend staying here unless significant improvements are made to both the property and the way guests are treated.

The location of the apartment was in central area very close to restaurants and shopping centres.

The hotel is amazing and brand new but the staff isn’t too welcoming and everyone gives you stern looks. I would probably try to find a more friendly boutique hotel for my next visit in Yerevan.

It was about average, like a regular hotel. The bathroom in our room was almost broken and quite annoying because water leaked outside the shower area. Getting from the room to the breakfast area was a bit difficult, and the breakfast space was small. The breakfast items were usually cold unless I reheated them in the microwave. The only real advantage was its location, and the housekeeping staff did a good job cleaning the room.