Verified review
2/10 Terrible
Beth M.
8 Sept 2026
The cottage gets a 5 out of 5. It was clean, well appointed, as pictured, and it was a delightful stay. Having said that, I would be very hard pressed to rent another home through Vue Stay Vacations by Casago for the following reason. I had a simple question the week before our stay that I submitted by text as was requested by 'the host'. What ensued was a ridiculous, time consuming, frustrating text exchange over several days without yielding an adequate answer. My question was a clarifying one because in the VRBO description, there was a contradiction. It listed air-conditioning under 'popular amenities' but at the end of the lengthy narrative description, it stated 'this rental is not equipped with air conditioning'. I sent my inquiry for clarification. What ensued was days of (what I finally came to understand) auto/AI text responses - several which arrived in the middle of the night - 3 and 4 AM. None of the dozen responses answered the simplest of questions...IS there air conditioning or not? Only when I finally pressed the 'person' who was texting about an answer and requested phone contact, did I realize I wasn't communicating with a person at all. I finally called and got an agent on the phone who also could not answer the question. I was told that she 'couldn't reach' the 'local team'. The lack of communication, professionalism and transparency are the sole reasons for the bad review. It was incredibly frustrating.And...it does have air conditioning...
Stayed 7 nights in Aug 2026


















