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Reviews of Mashikokan Satoyama Resort Hotel

3.5 out of 5
Mashikokan Satoyama Resort Hotel
243-3 Mashiko, Hagagun, Mashiko, Ibaraki

Reviews

8.0

Very good

Rating 10 - Excellent. 50 out of 143 reviews" "
Rating 8 - Good. 55 out of 143 reviews" "
Rating 6 - Okay. 19 out of 143 reviews" "
Rating 4 - Poor. 18 out of 143 reviews" "
Rating 2 - Terrible. 1 out of 143 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Meng

Stayed 2 nights in Feb 2024

10/10 Excellent

Jeri

Travelled with partner
Ultimate relaxation environment! Staff extremely helpful even with language barrier the desk clerks went above and beyond to help us with travel arrangements, taxis, food delivery, and more. The breakfast was incredible with the servers and chefs kindly providing an ultimate Japanese experience. Everyone showed us kindness and genuine hospitality all the way to housekeeping and management. Definitely recommend this place to anyone who needs an amazing getaway. Top notch! The in room onsen was serene. The general onsen gorgeous with beautiful waterfalls. Only topped by the genuine concern for our wellbeing 🙏
Stayed 2 nights in Apr 2024

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere of the place was both friendly and relaxing. All the staff were exceptional. We loved our stay at Mashikokan Satoyama Resort Hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place for our little group to begin our trip in Japan. The (included) breakfasts and dinners were amazing, gourmet and generous. The hot spring pools were so relaxing and renewing. Our bedrooms were quite large and comfortable. The staff were incredibly helpful--driving us into town for our pottery touring, helping us figure out the best way to get to Tokyo, even writing down a few essential/survival phrases in Japanese for us ;-) I will always remember Mashikokan as a special part of our trip.
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very old building but it was clean. The food was delicious too. The employees were kind. The room and bath are far away, and there are stairs, so it is inconvenient for people with disabilities. I like Satoyama Resort Hotel. I'm thinking of coming to stay next year as well.
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Never recommend
Very bad design. No elevator access from the front to guest room floors at all. Air conditioning is not covering the bedroom. Noises from upstairs, next door and corridors. No room slippers and small TV.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private onsen room
I had changed something about my reservation after my initial booking. When I arrived I was given my original cheaper room (I had upgraded) and the desk attendant didn't catch it at first. After realizing the mistake they were extremely apologetic and moved us to our upgraded room with the private outdoor ofuro tub. The kaiseki dinner and breakfast were fantastic.
Stayed 1 night in Jan 2021

10/10 Excellent

Arisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back!!
I had an exaeptionaly comfortable stay at Mashikokan. I did not want to leave..... great hot spring I could stay in the bath for hours. Great breakfast and dinner with local ingredients. Great gift shop to share my experience with family and friends.
Stayed 2 nights in Nov 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Great hotel
Totally, it was good to stay there. The distance between lobby and room is too far.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed with a friend for 3 nights, wanted to get away from the big city and spend some time in the countryside. We had a great time, the hotel staff was very friendly and helpful. Unfortunately there’s no restaurant in the hotel so if you don’t have a car and it’s raining outside getting the food can be problematic. Also no shower in the standard room but it’s OK since there’s a plenty of space in the onsen area. We had fun but I wouldn’t stay there for more than 2 nights
Stayed 3 nights in Dec 2019

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor & indoor Hot Water Spa was amazing, but too bad the large waterfall backdrop is broken, now the stones are just illuminated. Service and cleanliness is impeccable. It and the town of Mashikokan are extremely hard to get to with public transportation from Narita Airport. The front desk attendant & concierge, (Mr. Suzuki), is awesome.!!
Stayed 2 nights in Jul 2019
Response from Mashikokan on 15 Jul 2019
Dear ms Lisa Thank you for reviewing us. We are so glad to have such a wonderful comment from you. We would like to see you again soon! We again say thank you very much for coming to Mashiko and coming to Mashikokan even though it was long distance from your country. We always welcome your next stay. Thank you so much,

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from 益子舘　担当者 on 19 May 2019
この度は当館をご利用賜り誠にありがとうございます。 また、口コミの投稿もいただき、大変嬉しく思っております。今後ともより良いサービスをお客様に提供できますよう精進して参ります。またの機会がございましたら、ぜひ益子町へお越しくださいませ。

10/10 Excellent

Alvin, Seoul, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place for relaxing. Highly recommend for your vacation with Family.
Stayed 1 night in Nov 2018
Response from Takahashi on 13 Dec 2018
Thank you for staying our hotel. We also thank you for your favorable feedback. I hope you enjoyed traveling in Mahiko. We are looking forward to your next visit and have a safe trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from 益子舘 on 25 Dec 2018
この度は、数ある施設の中から当館をお選びいただき、誠にありがとうございます。 来春には益子町で最大のイベント陶器市が開催されます。もしまた機会がございましたら益子町へお越しくださいませ。心よりお待ち申し上げております。

8/10 Good

Stephen, New Zealand

Liked: Cleanliness, staff & service, room comfort
3 night stay in rural setting
Lovely place. Friendly staff. Limited English spoken or in signage. Clean but dated decor. Good local food. Reasonable prices.We had a late arrival on the first night and were put into a substandard room by mistake; had to make up our own beds (futons), no towels or instructions on using the onsen. Management were very apologetic the next day.we hired bikes from the hotel because the hotel is 30 minutes from Mashiko.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Room is very spacious and nice. Breakfast is traditional Japanese style, pretty and good. Dinner I thought I can shoose from restaurants inside hotel but they weren't available so if you want to eat at hotel, need to include with reservation. Hot spring was nice. No bath in the room. Mashiko is really beautiful and my soul was filled in many ways. Shoji Hamada Sankokan museum was really good. Kanoya gallery has best ceramics in town.
Stayed 1 night in May 2018

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chef's culinary prowess, artistry of both food and presentation on broad array of beautiful, local pottery were impressive.

4/10 Poor

Yumiko

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
料理のボリュームも無く、美味しいと満足する物も無く料金は高い 露天風呂となっているが給湯器からお湯が出て、温泉では無い事実はチェックイン時に知らされた
Stayed 1 night in Apr 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
良かった
Stayed 1 night in Feb 2024

10/10 Excellent

Junji

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉、朝食共に良かったです。
Stayed 2 nights in Jan 2024

10/10 Excellent

SACHIKO

Liked: Cleanliness, staff & service, property conditions & facilities
改装されていて、TVが大きくて良かった

10/10 Excellent

KA HAO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drive is required instead of public transport. Everything was good especially the staff, very nice and helpful. I will visit again
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
全体的には高評価です♡
１５時チェックイン予約でしたが、１８時頃の到着になってしまっても、とてもよい接客をしていただきました。 ただ、、、事前に色々確認しておきたくて、電話連絡した際に電話対応していただいた男性に関しては、、、ぶっきらぼうな感じがしてわたし的には嫌な印象をうけました。 他に関しては、清掃、館内の雰囲気、お部屋の快適さは良きでした。 あっ、ただ、部屋のベランダが少し汚い感じがしたのでそこだけ。。
Stayed 1 night in Aug 2023

4/10 Poor

かずあき

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

hirotaka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

たけし

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
施設が古かった
Stayed 1 night in Jun 2023

6/10 Okay

あゆみ

Travelled with family and small children
可もなく不可もなく。
Stayed 1 night in May 2023

6/10 Okay

SACHIKO

Stayed 1 night in Dec 2022

8/10 Good

Naruo

Business traveller
Liked: Staff & service
Stayed 1 night in Oct 2022

8/10 Good

Tetsuya

Travelled with family
Liked: Cleanliness, staff & service, room comfort
チェックアウト1秒
チェックイン時に会計を済ませられ、チェックアウトが1秒でできたことは感激です。サービス良好。
Stayed 1 night in Sep 2022

8/10 Good

sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方のご対応が優しくて嬉しかったです。
Stayed 1 night in Jun 2022

10/10 Excellent

MAKOTO

Stayed 1 night in Jun 2022

10/10 Excellent

NORIKO

Stayed 1 night in May 2022

4/10 Poor

yoko

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Yuko

Stayed 1 night in May 2022

4/10 Poor

もりみち

Travelled with family
Disliked: Staff & service, amenities
料金のわりにスタッフのレベルが低すぎ。 ほとんどアルバイトのような感じ。
Stayed 1 night in May 2022

10/10 Excellent

Masanori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

TATSUYA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事や施設はきれいで利用しやすかったです。温泉は目玉ということもあり非常に良かったです。 ベビーカーや車椅子に対応したスロープや昇降設備があると尚素敵です
Stayed 1 night in Nov 2021

10/10 Excellent

makoto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

KOICHI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大浴場の露天風呂がゆったりしていて良かったです。
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service
チェックインを夜まで対応してくれて助かりました
Stayed 1 night in Aug 2021

10/10 Excellent

Yutaka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

KUDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Timmons

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

SANAE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
また利用したいなと思いました
スタッフの対応が素晴らしかったです。 朝食後のコーヒーや、入浴後の麦茶冷水などが気軽に飲めたのが良かったです(カップが小さめなのもちょうどいい)。 清掃はまあまあ行き届いているように思いましたが、建物、部屋については少し年季が入っているのが少し気になりました(部屋の畳のたばこの跡？とか)。 館内あちこちにアルコール消毒が設置されており、部屋ごとに1つ持ち歩き出来るアルコール消毒が手渡されたのも良かったです。 旧ホテル名と思われる表示があちこち散見されたので、少しずつ直されたほうが統一感があっていいのかなと思いました。 この時期、敷地内に桜、八重桜がきれいに咲いていたので、なごみました。
Stayed 1 night in Apr 2021

10/10 Excellent

Yoshiki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても良いホテルです
とても快適に過ごせます。コロナ対策も万全で安心できました。温泉は広いです。温度は高くも低くもなく湯量も豊富でした。泉質は好みが分かれます。また利用したいです。素泊まりの評価です。
Stayed 1 night in Apr 2021