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Reviews of DoubleTree by Hilton Pittsburgh - Cranberry

4 out of 5
DoubleTree by Hilton Pittsburgh - Cranberry
910 Sheraton Drive, Mars, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 424 out of 773 reviews" "
Rating 8 - Good. 216 out of 773 reviews" "
Rating 6 - Okay. 75 out of 773 reviews" "
Rating 4 - Poor. 37 out of 773 reviews" "
Rating 2 - Terrible. 21 out of 773 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
My room wasn’t ready on time and that’s unwelcome news after 8 hrs drive from nyc. The receptionist used two way device to communicate to see the room status and I understand it wasn’t the receptionist’s fault for room not being ready. However, they all work for Hilton. If the room is not available as per the reservation then the hotel has no business in lodging business. Free breakfast was offered , hence, i am place two stars. Breakfast and the crew were excellent by the way.
Stayed 1 night in Apr 2024

10/10 Excellent

Jahmair, Bronx

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious hotel with a nice view. One of the best bookings I’ve had so far.
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Stayed 1 night in Apr 2024

8/10 Good

Allyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Julie

Stayed 1 night in Mar 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Sam

Stayed 1 night in Feb 2024

10/10 Excellent

Jacquelin

Stayed 1 night in Feb 2024

6/10 Okay

Timothy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Rawland

Stayed 1 night in Feb 2024

10/10 Excellent

Simone

Stayed 1 night in Feb 2024

10/10 Excellent

Thomasine, Hockessin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel - easy access on and off the highway.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One good thing about Pittsburgh
Hotel is clean and always well appointed. Location works for me in Pittsburgh and it is close to shopping and food .
Stayed 2 nights in Jan 2024

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Don’t use hotels.com to book a stay ever
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Carrie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 2 nights in Jan 2024

4/10 Poor

Timothy

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Hair in my eggs and hair on my pillow
Stayed 1 night in Jan 2024

10/10 Excellent

Angel, Grampian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Bassem

Stayed 1 night in Jan 2024

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

BRADY, NEW YORK

Stayed 1 night in Dec 2023

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Tammy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
One of our rooms had gummy bears on the floor when we got in. Wasn't cleaned very well. Was constant noise, sound like running down hall.
Stayed 2 nights in Dec 2023
Response from Pria R. on 9 Dec 2023
Tammy, I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Could use a little more lighting in the rooms.
Stayed 2 nights in Nov 2023
Response from Pria R. on 30 Nov 2023
David, Thank you for choosing to stay with us. We appreciate your feedback and will share your comments with our leadership team. We hope to welcome you again soon!

10/10 Excellent

Kimberly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. Beautiful Lobby with big screen tv’s and a beautiful bar with great food. The staff was absolutely incredible. I can’t recommend this hotel enough!
Stayed 2 nights in Nov 2023
Response from Pria R. on 30 Nov 2023
Kimberly, We are glad to hear you were able to take advantage of the wonderful amenities our hotel has to offer. Our lobby is definitely a staple piece and we hope to see you again soon!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and spacious. The common areas were clean and the bar was a fun place to hang out and get a drink. Everything was good
Stayed 1 night in Nov 2023
Response from Pria R. on 30 Nov 2023
Randy, Thank you for taking the time to share your experience with us and other travelers. We are glad to hear you had an enjoyable stay and a nice time at our Embr & Vine Bar. We hope to see you again soon!

10/10 Excellent

Herminio

Liked: Cleanliness, staff & service, property conditions & facilities
Design was unique. Huge internal space.
Stayed 1 night in Nov 2023
Response from Pria R. on 22 Nov 2023
Thank you for taking the time to share your experience with us and other travelers. Thank you for choosing to stay with us and we hope to see you again soon!

10/10 Excellent

Gregory

Great property’
Stayed 1 night in Nov 2023
Response from Pria R. on 22 Nov 2023
Thank you for taking the time to share your experience with us and other travelers. Thank you for choosing to stay with us and we hope to see you again soon!

10/10 Excellent

Francis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Pria R. on 22 Nov 2023
Thank you for taking the time to leave us a review. Based upon your rating, it appears that you've had an enjoyable stay! We thank you for staying with us and hope to see you again soon!

8/10 Good

Donald

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor is awesome. I loved the entire stay.
Stayed 1 night in Nov 2023
Response from Pria R. on 12 Nov 2023
Donald,Thank you for taking the time to share your experience. Based upon your feedback we are delighted to hear that you had an enjoyable stay. We hope to welcome you and your family whenever your travels bring your back to the area.

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great, the hotel is beautiful.
Stayed 1 night in Nov 2023
Response from Pria R. on 12 Nov 2023
Ryan,I recognize your time is valuable and appreciate the feedback you have provided. We appreciate you for choosing to stay with us during your time here in Pittsburgh. I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large parking area, but nothing to do or eat in walking distance
Stayed 1 night in Oct 2023
Response from Isatu on 31 Oct 2023
So sorry we did not better communicate the access of restaurants in the area. There are plenty! from Tepache to Mcdonalds or chipotle or five guys and more! all within 5-10 minuet driving/walking distance. We hope to welcome you back in the near future!

6/10 Okay

Timothy M.

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Property is well maintained and rooms are comfortable.
Stayed 1 night in Oct 2023
Response from Isatu on 31 Oct 2023
Thank you! We are glad you found the property and room to your liking! Looking forward to welcoming you back in the near future!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel! Room was clean and spacious. (king balcony room). Staff was helpful and friendly. Had dinner at hotel restaurant and food was delicious. Very happy with our 3night stay.
Stayed 2 nights in Oct 2023
Response from Isatu on 26 Oct 2023
Thank you so much for the feedback! We are glad you enjoyed your time with us and hope to welcome you back soon!

10/10 Excellent

Tanner

Stayed 1 night in Oct 2023
Response from Isatu on 31 Oct 2023
Thank you for your feedback. We greatly appreciate this!

10/10 Excellent

patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean safe nice
Response from Isatu on 28 Sept 2023
Thank you for your feedback! It is greatly appreciated.

10/10 Excellent

PAUL, MENTOR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Isatu on 28 Sept 2023
Thanks for the review! Hope to welcome you back in the future!.

8/10 Good

Faheem

Stayed 2 nights in Sep 2023
Response from Isatu on 28 Sept 2023
Thank you for your feedback :) Looking forward to having you again!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay. Friendly and efficient
Stayed 2 nights in Sep 2023
Response from Isatu on 28 Sept 2023
Thank you so much for the feedback! Very encouraging to hear you were satisfied.

10/10 Excellent

dane, Odenton

Stayed 1 night in Sep 2023
Response from Isatu on 31 Oct 2023
Thank you for the 5. We are so happy you enjoyed your time here at DoubleTree.

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel was beautiful. It was very quiet and relaxing
Stayed 1 night in Aug 2023
Response from Isatu on 2 Sept 2023
Thank you for your feedback! Happy you enjoyed the stay :)

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Pria R. on 25 Nov 2023
Wayne,Thank you for your feedback! We hope to see you again soon!

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable hotel with an amazing pool
The place is beautiful. Mostly clean. Restaurant and Bar are extemely over priced. Quiet comfortable room. Amazing pool. Any kind of food within a mile. I would recommend.
Stayed 1 night in Aug 2023
Response from Isatu on 2 Sept 2023
Thank you so much for taking the time to write a review. We look forward to welcoming you back in the near future!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Pria R. on 25 Nov 2023
Thank you for choosing to stay with us. We hope to welcome you again soon!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Pria R. on 25 Nov 2023
Thank you for your feedback. We hope to welcome you again soon!

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you need a clean hotel north of Pittsburgh, this is a great place! It was an easy drive from the city, but even easier to get on the turnpike from it.
Stayed 1 night in Aug 2023
Response from Isatu on 2 Sept 2023
Thank you for the feedback! This is great to hear. Looking forward to welcoming you back in the near future :)

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Pria R. on 25 Nov 2023
Mike,Thank you for leaving us a rating. We appreciate it and hope to see you again soon!

10/10 Excellent

COLLEEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and great event venue
Staff are very friendly, it is a very nice venue for a conference.
Stayed 2 nights in Aug 2023
Response from Isatu on 28 Sept 2023
Thank you for honest feedback!

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly, convenient.
We were very pleased with the conditions of the hotel when we arrived. The lobby was pristine, the staff was smiling and welcoming, and our room was very welcoming. If we ever pass by again, we will be back!
Stayed 1 night in Aug 2023
Response from Isatu on 28 Sept 2023
Glad you had a great stay. Looking forward to welcoming you back!