THE BAD;
* Rooms are small, old carpeting and drab furniture.
* Bathroom is super tiny.
* Bed is very uncomfortable.
* Wifi doesn’t work most of the time. I called the front desk about it. They said they couldn’t do anything about it and literally hung up on me.
* Tv signal periodically drops out.
* Front desk staff are generally rude, angry and unhelpful. They frown and raise their voice when they tell you they don’t intend to solve your problem. They act as if the guests are a nuisance.
* We were part of a group. Some got flowers in the room in the room each day as a special touch. But others did not. This inconsistency points to a lack of attention to detail and a lack of caring about guests.
* You cannot drink water from the tap in Morocco. Moroccans say you shouldn’t even use it to brush your teeth. But the hotel makes you pay for water. Seriously? In my opinion, it is a basic responsibility of any hotel to provide resources to allow guests to sleep well, bathe and brush your teeth. So having to pay (to buy water) to brush your teeth is unacceptable. Other hotels in Morocco offer free water in the rooms.
THE GOOD:
* Building, lobby, pool and landscaping are beautiful.
* Restaurants and food are good but expensive.
* Concierge staff are friendly and helpful.
This hotel is greatly overrated. There are too many examples of them just not caring about guests. I do not recommend Es Saadi and I would not stay here again.
