Title: El Fenn Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=2938&destination=Marrakech%2C+Marrakech%2C+Marrakech-Safi%2C+Morocco&selected=4306052&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # El Fenn ## Photo gallery for El Fenn ![3 outdoor pools - El Fenn (Marrakech)](https://images.trvl-media.com/lodging/5000000/4310000/4306100/4306052/283a9a6a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - El Fenn (Marrakech)](https://images.trvl-media.com/lodging/5000000/4310000/4306100/4306052/b9e4dad0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor wedding area - El Fenn (Marrakech)](https://images.trvl-media.com/lodging/5000000/4310000/4306100/4306052/0b349bb2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Minibar, in-room safe, individually decorated, desk - El Fenn (Marrakech)](https://images.trvl-media.com/lodging/5000000/4310000/4306100/4306052/e04a2a4c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - El Fenn (Marrakech)](https://images.trvl-media.com/lodging/5000000/4310000/4306100/4306052/61495112.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near Jemaa el-Fnaa and Marrakech Plaza, El Fenn provides free continental breakfast, a rooftop terrace and an art gallery on-site. Indulge in a body treatment, a manicure/pedicure and a massage at the on-site spa. The on-site restaurant offers breakfast, lunch and dinner. Free WiFi in public areas is available to all guests, along with designer shops on-site and a garden. ## Reviews 9.6 Exceptional ## Popular amenities - Pool - Breakfast included - Spa - Pet-friendly - Free Wi-Fi - Restaurant £584 includes taxes & fees 14 Apr - 15 Apr ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=4306052&PinnedHotelID=4306052&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=4306052&PinnedHotelID=4306052&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=4306052&PinnedHotelID=4306052&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=4306052&PinnedHotelID=4306052&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=4306052&PinnedHotelID=4306052&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=4306052&PinnedHotelID=4306052&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=4306052&PinnedHotelID=4306052&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=4306052&PinnedHotelID=4306052&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 3+ beds Showing 7 of 7 rooms ### View all photos for Room (Extra large) ![Room (Extra large) | Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/5000000/4310000/4306100/4306052/ae48a4fa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room (Extra large) 10.0 Exceptional 2 reviews - 646 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Room (Small) ![Room (Small) | Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/5000000/4310000/4306100/4306052/8a49dbdd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room (Small) 8.0 Very good 2 reviews - 391 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Room (Medium) ![Room (Medium) | Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/5000000/4310000/4306100/4306052/w2998h2000x2y0-666c4f2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room (Medium) 10.0 Exceptional 2 reviews - 463 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Room (Large) ![Room (Large) | Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/5000000/4310000/4306100/4306052/71f351ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room (Large) 10.0 Exceptional 1 review - 538 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Family Suite, 2 Bedrooms ![Family Suite, 2 Bedrooms | Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/5000000/4310000/4306100/4306052/711d1979.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, 2 Bedrooms - 807 sq ft - 2 bedrooms - Sleeps 4 - 1 King Bed and 2 Single Beds ### View all photos for Family Suite, 3 Bedrooms ![Family Suite, 3 Bedrooms | Minibar, in-room safe, individually decorated, desk](https://images.trvl-media.com/lodging/5000000/4310000/4306100/4306052/55e66288.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, 3 Bedrooms - 969 sq ft - 3 bedrooms - Sleeps 6 - 2 King Beds and 2 Single Beds ### View all photos for Panoramic Suite (Extra Large Room with Private Terrace) ![Panoramic Suite (Extra Large Room with Private Terrace) | Terrace/patio](https://images.trvl-media.com/lodging/5000000/4310000/4306100/4306052/88277737.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Suite (Extra Large Room with Private Terrace) - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMarrakech-Hotels-El-Fenn.h4306052.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMarrakech-Hotels-El-Fenn.h4306052.Hotel-Information) ## About the area Located in Marrakech, El Fenn is in the city centre. Jemaa el-Fnaa and Artisanal Craft Center Marrakech are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Cyber Park and Harti Garden. Majorelle Garden and Le Jardin Secret are also worth visiting. [Visit our Marrakech travel guide](https://www.expedia.co.uk/Marrakech.dx6084756) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C31.62725%2C-7.99304&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=9H0QCbwIcreQeXXeP7OVEMUZJXc=) 2 Derb Moulay Abdellah Ben Hezzian, Bab el Ksour, Medina, Marrakech, 40000 ### What's nearby - ![Marrakech_SoukoftheMedina_553248621532454772-4](https://images.trvl-media.com/place/553248621532454772/cc016d63-5ce1-4892-9965-a81483044239.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Souk of the Medina 5 min walk \- 0.3 miles - ![Jamaa el Fna (Jemaa el-Fnaa, Djema el-Fna or Djemaa el-Fnaa) square and market place in Marrakesh's medina quarter, Morocco](https://images.trvl-media.com/place/6064121/8a191754-6a24-40c7-88ad-f250ba5424cb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Jemaa el-Fnaa 5 min walk \- 0.3 miles - ![Marrakech_KoutobiaMinaret_6064123-5](https://images.trvl-media.com/place/6064123/ddf40032-d9dd-4617-a7c7-895aa6e40341.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Koutoubia Mosque 5 min walk \- 0.3 miles - ![Le Jardin Secret, old Medina, Marrakech, Morocco.](https://images.trvl-media.com/place/553248627369233060/f6a6b90e-dbec-4967-b84f-e429d3825e2e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Le Jardin Secret 7 min walk \- 0.4 miles - Dar el Bacha Palace 1 min walk \- 0.1 miles ### Getting around - Marrakech Central Station 8 min drive - Marrakech (RAK-Menara) 11 min drive ### Restaurants - Argana 6 min walk - Safran By Koya 2 min walk - The Rooftop Terrace 1 min walk - L'adresse 5 min walk - Cafe Koutoubia 4 min walk ## About this property ### El Fenn Property near Jemaa el-Fnaa Near Marrakech Plaza, El Fenn provides free continental breakfast, a rooftop terrace and an art gallery on-site. Treat yourself to a body treatment, a manicure/pedicure or a massage at the on-site spa. The on-site restaurant offers breakfast, lunch and dinner. In addition to designer shops on-site and a garden, guests can connect to free WiFi in public areas. Other perks include: - 3 outdoor pools - Valet parking (surcharge), a round-trip airport shuttle (surcharge) and babysitting (surcharge) - Concierge services, luggage storage and barbecues - A gift shop, a reception hall and a 24-hour front desk Room features All rooms are individually decorated, and boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as safes and bathrobes. Other conveniences in all rooms include: - Baths or showers, free toiletries and hairdryers - Furnished balconies or patios, wardrobes/cupboards and free infant beds ## Similar properties ![Indoor pool, outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/440000/438500/438418/cd4b1795.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Mamounia Medina - Pool - Hot tub - Spa - Pet-friendly 9.2 Wonderful 684 reviews £735 includes taxes & fees 26 Apr - 27 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-26&endDate=2026-04-27&selected=438418&PinnedHotelID=438418&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/2000000/1750000/1748200/1748183/d195100d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Le Riad Monceau Medina - Pool - Hot tub - Breakfast included - Spa 9.4 Exceptional 773 reviews £193 includes taxes & fees 5 Apr - 6 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=1748183&PinnedHotelID=1748183&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/580000/579600/579562/6c2c7c34.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Villa Des Orangers - Relais & Châteaux Mechouar-Kasbah - Pool - Breakfast included - Spa - Free Wi-Fi 9.8 Exceptional 196 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-18&selected=579562&PinnedHotelID=579562&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/13000000/12330000/12323800/12323784/0080ac91.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Villa Nomade Medina - Pool - Breakfast included - Spa - Free Wi-Fi 9.6 Exceptional 163 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-18&selected=12323784&PinnedHotelID=12323784&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/2000000/1170000/1167800/1167773/a2e5ad57.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Maison Arabe Hotel, Spa and Cooking Workshops Medina - Pool - Spa - Free Wi-Fi - Restaurant 9.8 Exceptional 521 reviews £202 includes taxes & fees 24 Apr - 25 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-24&endDate=2026-04-25&selected=1167773&PinnedHotelID=1167773&HadPinnedHotel=true®ionId=-1&adults=2) ![3 restaurants, breakfast, lunch, dinner served; 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check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets stay for free Welcoming dogs and cats only ### Children and extra beds Children are welcome Children can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for MAD 150.0 per day. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MAD 5.50 per person, per night. This tax does not apply to children under 12 years of age. - Tourism fee: MAD 5.50 per person, per night - Service fee: 7.5 per cent We have included all charges provided to us by the property. ### Optional extras - Rollaway bed fee: MAD 150.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Property Registration Number 16749 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as El Fenn Hotel Marrakech El Fenn Hotel El Fenn Marrakech El Fenn Riad El Fenn Marrakech El Fenn Riad Marrakech ## Frequently asked questions ### Does El Fenn have a pool? ### How much does it cost to stay at El Fenn? ### Is El Fenn pet-friendly? ### How much is parking at El Fenn? ### What time is check-in at El Fenn? ### What time is check-out at El Fenn? ### Does El Fenn provide a shuttle to the airport? ### Where is El Fenn located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## El Fenn Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.6 Location ### 9.4 Staff & service ### 9.4 Property conditions & facilities 10 - Excellent 115 8 - Good 18 6 - Okay 6 4 - Poor 1 2 - Terrible 2 ## Reviews Verified ### 10/10 Excellent #### Anthony Gin-Ping 20 Dec 2025 Liked: Cleanliness, property conditions & facilities Exceptional staff, spotless rooms, and standout rooftop with Atlas views. Effortless luxury in Marrakech’s heart—already plotting a return! ##### Anthony Gin-Ping Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### Julian 9 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing property and staff! ##### Julian Stayed 2 nights in Jun 2025 Verified ### 10/10 Excellent #### Diane 3 Oct 2025 El Fenn is just coming home in Marrakesh vibes. The staff is so friendly, you feel yourself as from the first moment home in a amazing atmosphere. Everything can be organized. The staff and especially Fawti from the breakfast team do everything to give you excellent service for your breakfast. ![](https://a.travel-assets.com/ugc/hotel-reviews/3a00500e-404c-4312-826b-d6b8d67e0a4f-1759493824083.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Diane Stayed 4 nights in Sep 2025 Verified ### 10/10 Excellent #### Clare 22 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Loved this place Have wanted to come here for years and it didn’t disappoint! Beautiful, calm, friendly ![](https://a.travel-assets.com/ugc/hotel-reviews/E78514B71692E19EB38DE881A965AB27BA84432B1740242086827.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/150A570A8F8A0959C83704208E2945C71FA3BE0D1740242111968.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8C69CF94540BD55FE1DDAB834579239270CF41931740242109979.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Clare Stayed 3 nights in Feb 2025 Verified ### 10/10 Excellent #### Cristian 12 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Marrakesh experience The place is in the heart of the Medina , beautiful place all the room are different and really taking care with amazing forniture , food at the bar and restaurant fantastic , liking fiesta to be back soon ![](https://a.travel-assets.com/ugc/hotel-reviews/62B9924AC0F751746997E00B10E30E522B686E471736683569881.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/685D582CCAEF0FDAB952BB4DCCB22BEC359E92E51736683567506.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Cristian Stayed 2 nights in Jan 2025 Verified ### 10/10 Excellent #### William 23 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is among the most unique properties in the world. The service is second to none and whoever designed the hotel should win a gold medal somewhere. Everything about El Fenn was excellent and as advertised. I rarely give feedback from travels, choosing to write about a place that is very very bad or excellent. In between doesn’t much matter to me. El Fenn? Gets a ten! ##### William Stayed 3 nights in Jun 2025 Verified ### 10/10 Excellent #### Aaron 16 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staying at El Fenn with my fiancée was an experience we’ll never forget. From the moment we arrived, it felt like stepping into a hidden world full of beauty, warmth, and charm. The design of the hotel is absolutely stunning. Every room, hallway, and courtyard feels like a piece of art. It’s easily one of the most beautifully designed places we’ve ever stayed. Our room was incredibly comfortable. Everything from the bed, always having a cold bottle of water, to the little details made it feel special and inviting. But what really made the stay unforgettable was the staff. Everyone was so kind, welcoming, and genuinely caring. We didn’t feel like guests. We felt like we were coming home. What touched us most were the random acts of kindness from the staff, little surprises like complimentary desserts, free drinks, and thoughtful gestures that made us feel truly cared for. It wasn’t just hospitality, it was soulful. Every part of the experience had a touch of magic. Whether we were relaxing on the rooftop, enjoying a quiet moment in the courtyard, or just wandering through the hotel, there was a constant feeling of peace and wonder. El Fenn is more than just a hotel. It is a feeling that stayed with us long after we left. We’re already talking about when we can go back. Truly one of the best places we’ve ever stayed, and we can’t recommend it highly enough. ##### Aaron Stayed 2 nights in May 2025 Verified ### 10/10 Excellent #### John 9 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a great hotel - we really enjoyed our stay. It is really beautifully decorated with quiet courtyards and marble staircases. It feels very homely with extremely polite and attentive staff. The location is perfect - steps away from the bustle of the medina, yet not too hidden away down alleyways - definitely an oasis of calm to relax in after a morning wandering the souks. The rooftop restaurant was superb - plentiful breakfasts, and the best food we ate in Marrakech for dinner. The rooftop terrace as a whole was the best we visited, with separate areas for the restaurant, bar (with a great atmosphere in evenings) and the pool area. The rooftop pool was impressively sized: there were two smaller pools on the ground floor as well but the roof one was definitely the best. It's not cheap. Other riads may have similar beautiful interiors (although unlikely such a nice pool, most look more decorative). The small room was smaller than I expected, and we didn't have a bath (most of the pictures on their website do...) There's an extra mandatory daily service charge of around 30 euros. However the overall set up is incredibly welcoming and relaxing, the location perfect, the food delicious, and we would definitely stay again tomorrow if we could. ##### John Stayed 4 nights in Sep 2024 Verified ### 10/10 Excellent #### Alexandra 21 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Lovely hotel ##### Alexandra Stayed 1 night in Dec 2025 Verified ### 6/10 Okay #### Michael 27 Mar 2026 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities The breakfast wasn’t good … simple things like the eggs always over or under .. ##### Michael Stayed 6 nights in Mar 2026 Verified ### 10/10 Excellent #### Miyuki 31 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everywhere I looked was beautiful, and it made me want to stay here again! ##### Miyuki Stayed 2 nights in Aug 2025 Verified ### 10/10 Excellent #### Sally Ann 13 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities This is THE only hotel to stay at in Marrakech. The interiors are incredible! ##### Sally Ann Stayed 4 nights in Oct 2024 Verified ### 10/10 Excellent #### Pedro 25 Sept 2025 Liked: Staff & service, property conditions & facilities, room comfort . ##### Pedro Stayed 1 night in Sep 2025 Verified ### 10/10 Excellent #### Karen 3 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Absolutely superb! Ayub at the front desk is particularly delightful. ##### Karen Stayed 2 nights in Dec 2024 Verified ### 8/10 Good #### Laurent 3 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Everything went perfectly fine. But the last experience left a bitter taste . When we left some gift we bought at there boutique. We called the hotel and the boutique ##### Laurent Stayed 1 night in Jul 2025 Verified ### 6/10 Okay #### Helen 28 Feb 2025 Extremely basic for the price. Noisy at night. Breakfast was served in broken chipped cups and plates. Tables sticky because they had not been cleaned. Rooftop service & food was limited. ##### Helen Stayed 4 nights in Feb 2025 Verified ### 8/10 Good #### Laurent 4 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Everything was perfect. But what really left a bitter taste in my mouth is how inneficient, laziness, unwilling to help or simply incompetence call it what you want . But I left a small package at the hotel and was traveling to the rest of Morocco. I called the hotel to have them ship the package I left at there store . I was suprise to see that a hotel that level could not help me. They told me it was impossible , they had no way , no idea how to do such thing . I tried to convince them that there is no way that there is no local transporter . They told me no it doesn’t exist my only solution would be to drive back (I was already in fes) or to have a collect account with dhl. Well, even if I am not from Morocco and I don’t speak Arabic , it didn’t take me long to find a local compagny Ameex ( I am adding it her so try employee of el fenn can know for next client ) . Again there lack of initiative for such a top hotel was mind blowing. ##### Laurent Stayed 3 nights in Jul 2025 Verified ### 10/10 Excellent #### GIAN MATTEO 3 Nov 2025 Liked: Cleanliness, staff & service, amenities Foi tudo perfeito ##### GIAN MATTEO Stayed 5 nights in Oct 2025 Verified ### 10/10 Excellent #### claudio 2 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Extraordinário Fantástico em todos os aspetos ##### claudio Stayed 3 nights in Jun 2025 Verified ### 10/10 Excellent #### Mirela 30 Apr 2025 Liked: Staff & service, property conditions & facilities, room comfort #### Design e bom-gosto, no coração da Medina O hotel é incrível, repleto de obras de arte que fazem dele único. O serviço é impecável, e os gatos de estimação do hotel super bem cuidados, fizeram da nossa experiência ainda mais especial. O único ponto de melhoria é a limpeza dos quartos que poderia ser aprimorada, especialmente nos cantos e prateleiras. ![](https://a.travel-assets.com/ugc/hotel-reviews/a0bdf934-d8fa-477a-a449-330c6b4a7ed3-1746013485827.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fd161adf-f62e-495f-951a-b867a9ace1aa-1746013493689.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d908f98c-a816-434f-8b51-b8ba1bdbda14-1746013497247.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6af73371-6420-47e6-bb78-7ee60856fbe6-1746013496231.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mirela Stayed 4 nights in Apr 2025 Verified ### 10/10 Excellent #### Karla 15 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### My go to for Morrocco! Amazing hotel, with great customer service and overall great hotel to stay in. Highly recommend staying here! ##### Karla Stayed 4 nights in Mar 2020 Verified ### 10/10 Excellent #### Rahul 9 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing hotel Honestly an amazing hotel. Great food, Amazing views. The service was impeccable. The room was super comfortable. Lovely pool ##### Rahul Stayed 2 nights in Mar 2020 Verified ### 8/10 Good #### MZ 28 Dec 2019 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Beautiful property, friendly staff- all very helpful and genuinely kind. I found significant issues with the rooms though - from a shower that backed up flooding the WC, to mold on bathroom walls ( large areas covered in mold not little bits) a clogged, old hand shower, very spotty WiFi, heat out entirely in one room ( attributed the issue to a storm however it had began the day before) wobbly, unkept furniture, lounge chair on which the bottom had given out, loose, old bathroom faucets that were all loose and wobbly etc. For the price of the rooms (or any cost for that matter) I found all these things unacceptable. I brought up some of the significant issues to the staff while there(backed up plumbing etc) and was moved to 3 different rooms during my stay. The staff was accommodating but spent a lot of time apologizing (I felt so bad for them) I am a kind and reasonable person and I fault the facilities manager - Focus needs to expand to the basic function and care of the units and not rely so much on the “optics” and aesthetics to carry the property through. The things I noticed seemed chronic and to not have been tended to for a long time (like the mold covering a huge part of the wall- that would take months) To experience issues with BASIC ESSENTIALS like the bathrooms seems inexcusable. The service staff is kind and lovely but I will not stay here again. Whoever is in charge of maintenance of the units needs a talking to by ownership. ##### MZ Stayed 10 nights in Dec 2019 Verified ### 10/10 Excellent #### Verified traveller 23 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities this is the way to make marrakech really enjoyable. ##### Verified traveller Stayed 2 nights in Dec 2019 Verified ### 10/10 Excellent #### Verified traveller 4 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A magical place to stay. 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