Caravan Serai

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Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Room Amenity

Overview of Caravan Serai

Caravan Serai

4.0 star property

3.5/5 Good

Guests rated this property 3.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
264, Ouled Ben Rahmoune, Marrakech, 40000

Explore the area

  • Popular LocationMusée Aman pour la Civilsation de l'Eau au Maroc5 min drive
  • Popular LocationMarjane Hypermarket8 min drive
  • AirportMarrakech (RAK-Menara)18 min drive
  • Popular LocationCinema Megarama18 min drive

Choose dates to view prices

About this area

Marrakech

Caravan Serai is located in Palmeraie, a neighbourhood in Marrakech, and is in a rural area and near the airport. Jemaa el-Fnaa and Bab Debbagh are local landmarks, and some of the area's activities can be experienced at Tanneries and Royal Tennis Harti. Majorelle Gardens and Le Jardin Secret are also worth visiting. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Musée Aman pour la Civilsation de l'Eau au Maroc - 5 min drive
  • Marjane Hypermarket - 8 min drive
  • Le Grand Casino de la Mamounia - 10 min drive
  • Zaouia El Abassia - 13 min drive
  • Cinema Megarama - 18 min drive

Getting around

  • Marrakech Central Station - 13 min drive
  • Marrakech (RAK-Menara) - 18 min drive

Restaurants

  • Nikki Beach – Beach Club - 6 min drive
  • Le Relais de Marrakech - 6 min drive
  • Le Blokk - 6 min drive
  • Fuego Latino - 7 min drive
  • Asian Bay - 7 min drive

About this property

Caravan Serai

4-star Marrakech guesthouse in Palmeraie with full-service spa
Along with a full-service spa, this guesthouse has an outdoor pool and a restaurant. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. All 17 rooms offer free WiFi, sofa beds and TVs with cable channels. DVD players, room service and safes are among the other amenities available to guests.
Caravan Serai offers 17 forms of accommodation with DVD players and a safe. Cable televisions are provided.

Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and bidets. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the guest house include an outdoor pool.
The on-site spa has massage/treatment rooms. Services include body wraps, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 8 AM–11 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • DVD player
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Sofa bed

Conveniences

  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Arabic
  • English
  • French
  • Spanish

Business services

  • A meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Body treatments
  • Body wraps
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Turkish bath/hammam

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cots/infant beds
  • Sofa bed

Bathroom

  • Dressing gowns
  • Bidet
  • Designer toiletries
  • Hairdryer (on request)
  • Shower/bath combination

Entertainment

  • TV channels
  • DVD player
  • TV

More

  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from noon - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: EUR 20 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Caravan Serai House Marrakech
Caravan Serai Marrakech
Caravan Serai
Caravan Serai Guesthouse Marrakech
Caravan Serai Guesthouse
Caravan Serai Marrakech
Caravan Serai Guesthouse
Caravan Serai Guesthouse Marrakech

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 9 out of 31 reviews
5 - Excellent 29%
Rating 4 - Good. 12 out of 31 reviews
4 - Good 39%
Rating 3 - Okay. 2 out of 31 reviews
3 - Okay 6%
Rating 2 - Poor. 3 out of 31 reviews
2 - Poor 10%
Rating 1 - Terrible. 5 out of 31 reviews
1 - Terrible 16%

3.5/5

Cleanliness

3.9/5

Staff & service

3.5/5

Amenities

3.5/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stunning relaxing tranquil hotel to stay
Stayed 5 nights in May 2018

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem in Marrakesh
We were recommended to this hotel by a friend who has stayed here before. It’s a special boutique house with traditional Moroccan architecture features, away from the chaos in downtown Marrakesh. We loved our room with a private pool - it was beautiful, peaceful and quiet. If you want to go into the old town Médina, it’s about 25 mins drive and the hotel has free shuttle bus at 10am and 6pm. Definitely a place to come back if we visit Marrakesh again.
Stayed 3 nights in Oct 2017

1/5 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort
This is a motel period
Extremely disappointing Motel, not sure how they manage to get stars for this dump. For one you have to drive on an extremely bad dirt road. You have to cross the village's streets with open sewers into the middle of those streets. The motel is on the edge of a cliff with a dirt parking space in front of the Motel that fits 4 or 5 vehicles. The motel inside is extremely dusty and not well maintained. The room were rather furnaces. Although equipped with A/C, the A/C was very inefficient because the Windows and doors as well as their frames were not air tight and the AC units were small for the space they were supposed to cool off. The beds and the mattresses were of an extremely poor quality. They still use the spring mattresses and the spring beds of 1970's. Forget about a restful night for many reasons: too hot to sleep, bad mattress and bed, and when finally you started getting a wink at 4:00 am, the call for payer over a blaring old speaker will for sure spring you out of bed. The facility is designed to imulate an ancient village Riad, however they seem to have confused antiques for junk. Many items such as tables, doors and windows are an absolute junk, but they try to pass them for antique. The breakfast was very generous if you don't mind the hoards of flies that you know for sure they had their previous meals from the street's sewers.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis in the Desert
Our stay was wonderful from start to finish. The staff were multi-lingual which made it easy to communicate. They were willing to help us set up a camel trek,shuttle us daily into the marketplace in the centre of Marrakesh and give us advice on how to handle ourselves when haggling for things in the market. We were even shuttled to a Moroccan Fantasy show one evening, which displayed the legend and folklore of this enchanted place through music and equestrian expertise. On Wednesday we explored the local village's weekly souk. This was an amazing experience, but we would not have done it without the escort of a staff member from the hotel. They made it a wonderful and exciting experience for us. (A HUGE THANK YOU TO ALI the hotel manager!) The hotel was clean and beautiful. Every evening the pool was lit by candle light. The gardens were beautiful both in the night and the day! The bed was very comfortable. We enjoyed a private suite with a private pool (room number 1) and I highly recommend it if you are able to secure that particular room. It was worth every penny! We have already recommended this hotel to our friends, including a random stranger on the plane on our return trip. If you choose this hotel, you will not be sorry. Do be aware of the difficulty in driving back to the hotel if you are renting a car. The roads are really rough dirt roads. I would recommend using the hotel shuttle service for everything. Free shuttle to the market, low cost otherwise.

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Vacation
The hotel is fantastic, but the neighbourhood is not very nice. It is very difficult to find the hotel and at the end we ended up renting a car in order to drive into Marrakech. There is a bus service that is offered but we preferred to not depend on the bus schedule. We really enjoyed our stay and hope that the hotel will be able to have the road paved and better signs put up.