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Reviews of Park Inn By Radisson Toronto - Markham

3.5 out of 5
Park Inn By Radisson Toronto - Markham
555 Cochrane Dr, Markham, ON

Reviews

7.2

Good

Rating 10 - Excellent. 556 out of 1773 reviews" "
Rating 8 - Good. 502 out of 1773 reviews" "
Rating 6 - Okay. 291 out of 1773 reviews" "
Rating 4 - Poor. 186 out of 1773 reviews" "
Rating 2 - Terrible. 238 out of 1773 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Schannel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Apr 2024

8/10 Good

Ujjaval

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nikki on 9 May 2024
Thank you for taking the time to post a review. On behalf of our entire staff at Park Inn by Radisson we apologize for your experience at our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Sarah Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nikki on 9 May 2024
Thank you for taking the time to post a review. On behalf of our entire staff at Park Inn by Radisson we apologize for your experience at our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Gabrielle

Disliked: Staff & service
Was nothing like the website said it would be like false advertisement plus staff was really rude
Stayed 2 nights in May 2024

8/10 Good

Zachary

Travelled with family
Liked: Cleanliness, staff & service
Overall pretty good. Had to change rooms due to a broken window and room smelling like smoke, but the concierge did a great job accommodating us and took us for our word. Room was a bit dated but bed was comfortable. Kind of out of the way from anything fun but free parking was a plus.
Stayed 3 nights in May 2024
Response from Nikki on 9 May 2024
Thank you for taking the time to post a review. On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations.

2/10 Terrible

Henri

Liked: Cleanliness
Disliked: Staff & service
Booked the hotel and my credit card was maxed and they wouldn't let me stay. That was BS
Stayed 3 nights in Mar 2024
Response from Nikki on 9 May 2024
Thank you for taking the time to post a review. On behalf of our entire staff at Park Inn by Radisson we apologize for your experience at our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is chill and helpful, place is a little worse for wear, old worn out, but well kept Restraint is the worst! Overpriced and poor quality! I’ll stay there again for sure, had a good experience. But I’ll go out or order in my food from somewhere else.
Stayed 1 night in May 2024
Response from Nikki on 4 May 2024
On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Chi Wing

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Wi-Fi is not strong enough, and the sofa seat seems to have bugs
Stayed 3 nights in Apr 2024
Response from Nikki on 4 May 2024
On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

8/10 Good

Aneesh

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Nikki on 4 May 2024
On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Poor

Phyllis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk only address the male in the family. Hall carpets need a good cleaning. Restaurant seemed unprofessional. Receipts hand written on note paper. Restaurant was expensive for very simple menu. Menu hand typed on blank paper. Overall impression was that management was trying to cut corners.
Stayed 3 nights in Apr 2024
Response from Nikki on 1 May 2024
Thank you for taking the time to post a review.On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience at this hotel and restaurant. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thankfully very nice 👍
Stayed 2 nights in Apr 2024
Response from Nikki on 1 May 2024
Thank you for taking the time to post a review. We are thrilled to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Apr 2024
Response from Nikki on 1 May 2024
Thank you for taking the time to post a review. . On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks 😊 everything very nice!
Stayed 4 nights in Apr 2024
Response from Nikki on 1 May 2024
Thank you for taking the time to post a review. . We are thrilled to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Baoqing

The AC was too noisy
Stayed 1 night in Apr 2024
Response from Nikki on 1 May 2024
Thank you for taking the time to post a review.On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

8/10 Good

Dwayne

Travelled with partner
Liked: Staff & service
Close to hwy 404 convenient, quiet area. The room was clean.
Stayed 1 night in Apr 2024
Response from Nikki on 1 May 2024
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Carissa

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Nikki on 4 May 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Rachel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Lumpy old mattress. Air conditioner would not turn off from thermostat, had to unplug it. Old ugly carpeting. Woken up Sunday morning at 9:00 am by hotel texts after finally falling asleep on lumpy mattress. Overall terrible.
Stayed 1 night in Apr 2024
Response from Nikki on 1 May 2024
Thank you for taking the time to post a review.On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

8/10 Good

Sally

Liked: Cleanliness, staff & service, amenities
I’m a repeat visitor it’s quiet, clean and safe. Lovely pool area. Comfortable mattresses, plenty of pillows, kept very clean, nice restaurant right on site. Great for families or business travellers alike. I’ll be back ☺️
Stayed 2 nights in Apr 2024
Response from Front office Manager on 28 Apr 2024
Thank you for taking the time to post a review. Our team works hard to make sure our guests are comfortable and receiving our best service.

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this spot!
Stayed 2 nights in Feb 2024
Response from Front office Manager on 28 Apr 2024
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.

8/10 Good

Monica

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nikki on 1 May 2024
Thank you for taking the time to post a review. On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Linda

Travelled with family
The computer doesn’t work all day and the printer paper jam no body fixed, I did talk to the front desk seem they didn’t do anything.
Stayed 4 nights in Apr 2024
Response from Front office Manager on 28 Apr 2024
I do apologize for all inconvenience caused due to the technical issues with the printer at the business centre during your stay. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Darlene

Liked: Property conditions & facilities
Very polite and welcoming front desk.
Stayed 1 night in Apr 2024
Response from Front office Manager on 28 Apr 2024
On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Roy Nai Him, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe place to stay in the area
Stayed 6 nights in Apr 2024
Response from Front office Manager on 28 Apr 2024
On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Poor

Debi

Disliked: Staff & service
I booked a King bedroom but received a room for people with disabilities. The clerk said they had no king size bedroom lefts but there were 8 available when I booked. He gave me a breakfast coupon instead. Breakfast was not great. Would have preferred the King bedroom instead. I'm still waiting for the $100. deposit to be reversed to my card a week later.
Stayed 1 night in Apr 2024
Response from Front office Manager on 28 Apr 2024
On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

2/10 Terrible

Shakeel Ahmed

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not upto the mark and very disturbing and very noisy
Stayed 3 nights in Apr 2024
Response from Front office Manager on 28 Apr 2024
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

qiaoyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front office Manager on 28 Apr 2024
Thank you for taking the time to post a review. We are thrilled to see that you enjoyed your time at the hotel.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front office Manager on 28 Apr 2024
Thank you for taking the time to post a review. We are thrilled to see that you enjoyed your time at the hotel.

10/10 Excellent

Lionel Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay, got a great deal and there was a lot of restaurants around.
Stayed 2 nights in Apr 2024
Response from Front office Manager on 28 Apr 2024
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.

10/10 Excellent

zeth

Travelled with family
Liked: Cleanliness, staff & service
Excellent Services.
Stayed 2 nights in Apr 2024
Response from Front office Manager on 28 Apr 2024
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.

6/10 Okay

Celine

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It’s fine just for a bed and a shower. The staff are very nice. The pool and hot tub are nice. Snack options are nice, but lack of food available near by besides the restaurant kind of sucked. The floor and rooms themselves are old and stained, looks quite dirty.
Stayed 1 night in Apr 2024
Response from Front office Manager on 28 Apr 2024
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Neha

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Front office Manager on 28 Apr 2024
On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Bailee

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was blood on our pillows, glass on the floor beside the bed. The shower was full of black mold. Someone was screaming. We checked out early.
Stayed 2 nights in Apr 2024
Response from Front office Manager on 28 Apr 2024
On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

8/10 Good

Omari

Stayed 4 nights in Apr 2024
Response from Nikki on 9 May 2024
Thank you for taking the time to post a review. On behalf of our entire staff at Park Inn by Radisson we apologize for your experience at our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

SAGAR

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 3 nights in Apr 2024
Response from Nikki on 19 Apr 2024
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Ain

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, room and location!
Stayed 1 night in Apr 2024
Response from Nikki on 19 Apr 2024
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Nikki on 19 Apr 2024
Thank you for taking the time to post a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

2/10 Terrible

Zhanay

Stayed 1 night in Apr 2024
Response from Nikki on 9 May 2024
Thank you for taking the time to post a review. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Muhammad

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Smelly hallways and elevator. People leaving trash in front of their doors
Stayed 1 night in Apr 2024
Response from Nikki on 12 Apr 2024
Thank you for taking the time to post a review regarding your recent stay at Park Inn by Radisson Toronto-Markham. We sincerely appreciate and value your feedback as a our guest and will use it to improve our hotel. Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Frank

Travelled with family
Liked: Staff & service, amenities
The price of the hotel is on the cheaper side comparing to others in the area, so it is reasonably expected that there are things that can be improved. Overall things looked dated. The AC/heater unit was quite noisy when running. Bathroom was clean though.
Stayed 4 nights in Apr 2024
Response from Nikki on 12 Apr 2024
Thank you for taking the time to post a review regarding your recent stay at Park Inn by Radisson Toronto-Markham. We sincerely appreciate and value your feedback as a our guest and will use it to improve our hotel. Your loyalty is important to us. Please visit us again soon!

8/10 Good

GORD

The hotel is an old property - thr hallways and carpet are dated. The room was fine and the bathroom was updated and the staff was very gold.
Stayed 1 night in Apr 2024
Response from Nikki on 12 Apr 2024
Thank you for taking the time to post a review regarding your recent stay at Park Inn by Radisson Toronto-Markham. We sincerely appreciate and value your feedback as a our guest and will use it to improve our hotel. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Jesús Manuel

Liked: Cleanliness, property conditions & facilities
okey gracias
Stayed 1 night in Apr 2024
Response from Nikki on 12 Apr 2024
Thank you for taking the time to post a review regarding your recent stay at Park Inn by Radisson Toronto-Markham.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Vittoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to big plaza!
Stayed 2 nights in Apr 2024
Response from Nikki on 10 Apr 2024
Thank you for taking the time to time to post a review on your recent stay at Park Inn by Radisson Toronto-Markham.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guest.

10/10 Excellent

Bastien

Stayed 2 nights in Apr 2024
Response from Front office Manager on 28 Apr 2024
On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Jason

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Expedia should have been upfront and disclose that this is NOT a holiday or tourist hotel, but rather used by Costi Immigration Services as a refugee and alien (legal and illegal) housing centre. There are dozens and dozens of entire refugee families living in the hotel. The lobby and common areas are littered with these families waiting for food, rides to school etc. Extremely shady "security" posted but were coming in and out of the residents rooms. Extremely unsafe to have my family there and would have left had I not already prepaid for the 3 nights and finances are limited and tightly budgested - could not afford to go elsewhere. The onus is also on the hotel for not disclosing this at check in. I wil be contacting media 2. The hotel and expedia indicated that the pool and hot tub are open when in fact the hot tub is cordoned off and not allowed to use by aorder of "red tag" by the health department. 3. rooms are "smoke free" but weed and cigarette smell is so foul i the rooms. Disgusting and deplorable room conditions....not at all cleaned or sanitized
Stayed 3 nights in Apr 2024
Response from Front office Manager on 28 Apr 2024
On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

2/10 Terrible

Michelle

Disliked: Cleanliness, property conditions & facilities
Dirty and noisy
Response from Nikki on 10 Apr 2024
Thank you for taking the time to post a review.On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities
Room was not clean. Gym very dirty. Very noisy.
Stayed 2 nights in Apr 2024
Response from Nikki on 10 Apr 2024
Thank you for taking the time to post a review.On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

8/10 Good

Danielle

Stayed 1 night in Apr 2024
Response from Front office Manager on 28 Apr 2024
On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are outstanding.
Stayed 2 nights in Apr 2024
Response from Nikki on 10 Apr 2024
Thank you for taking the time to time to post a review on your recent stay at Park Inn by Radisson Toronto-Markham.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guest.

4/10 Poor

Stephen, Hamilton

Disliked: Cleanliness, property conditions & facilities
Fine for the purpose
Stayed 1 night in Apr 2024
Response from Nikki on 10 Apr 2024
Thank you for taking the time to post a review. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Kathie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting property and management that won’t answer the phone. Blood on sheets, mould throughout the hotel room. DO NOT STAY HERE
Response from Nikki on 10 Apr 2024
Thank you for taking the time to post a review.On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.