Ratings based on 2,082 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami, FL

Nice resort with its own beach and 2 pools

Posted 17-Sep-2017
We love staying at Hawk's Cay. I love that they have heir own little private beach/lagoon area. Main pool is beautiful, but when you want to get away from other people's kids, there is an adult pool as well. It's a little older but still really nice. My only complaint is that is that the menus have gone downhill. This used to be a foodie hotel and now the menus are typical bar food and not so appealing. We stayed here right before Hurricane Irma. We stayed 2 nights and were evacuated from the Keys on the third morning. It was still wonderful and hotel staff was accommodating. We will definitely return.
5 out of 5
Recommended
for Everyone
by A verified traveller

garden, pool, hotel look beautiful

Posted 01-Sep-2017
We loved the pool and beach area, tiki bar was great!
Comment from Hotel Management
06-Sep-2017 by HotelMgmt, Hotel Management
Thank you! We’re happy that you had such a great time with us. The pool and lagoon beach areas are the perfect places to relax on a sunny afternoon. We appreciate you taking the time to give us your feedback, and look forward to seeing you again soon to Hawks Cay Resort.
3 out of 5
by A verified traveller from Toronto, Ontario

Overpriced, not so fancy, average place to stay

Posted 23-Aug-2017
If you are looking for a beach vacation, you are better off to looking at other options. This resort may be a big turn off if you had pictured yourself stepping out of your room to a nice sand beach. Apart from paying a hefty room price, be prepared to part ways with other pricey resort fees ranging close to above/around 80 US dollars. The unit that we booked for US$ 325 including taxes a night, cost us well over 1200 dollars in the end. The hotel doesn't even offer you a water bottle upon arrival in the room. The breakfast rate was probably around 40 dollars or more per person. So be prepared to part ways with a hefty amount if you are planning to eat at the resort. All other services are pricey. There are a lot of other, better options available. So do your homework. Needed to check out a day earlier, but the hotel won't accept a reduced penalty etc whatsoever. Completely inflexible. I for one probably won't go back. Disappointed with the service and the resort quality.
Comment from Hotel Management
26-Aug-2017 by HotelMgmt, Hotel Management
Thank you for your feedback. Please know that we want every guest to have the best vacation possible. We are sorry to hear that you were disappointed with some aspects of your stay with us. Your comments will be shared with our team, and we hope to welcome you back again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami, fl

Wonderful staff, very clean great service.

Posted 22-Aug-2017
When we got there at 4 p.m. my room wasn't ready. It took an hour for us to go to our room. They gave us a late check out to make up for the time we lost. The staff is very friendly and nice. The room and hotel itself was very clean. The bars were great. I enjoyed the pools and the beach. I would recommend this hotel to family and friends.
Comment from Hotel Management
24-Aug-2017 by HotelMgmt, Hotel Management
We are so happy that you had such a wonderful time with us. From check-in to relaxing by the pool, we want you to have a great vacation, so we appreciate hearing that you did. Your kind comments will be shared with our team. We look forward to welcoming you back again soon to the Hawks Cay Resort.
5 out of 5
Recommended
for Everyone
by A verified traveller from NY

Unreal Experience

Posted 20-Aug-2017
Pros: Views, rooms, staff, easiness
Cons: Inclusive meal plan, food is pricey
Location: Everything is right on the resort
Found this hotel on Expedia and so glad we booked it. Got a villa room that was unreal. Beautiful full kitchen, great living room with pull out couch bed and tv, great bedrooms upstairs with great views, 3 bathrooms, and the mini pool and patio in the back with a amazing view of the plants and canal. Definitely coming back for sure. Staff is super friendly and welcoming.
Comment from Hotel Management
23-Aug-2017 by HotelMgmt, Hotel Management
We are delighted to hear that you had such a wonderful time! Our Villas are perfect for our guests who want their vacation to feel like a home away from home. Your kind words are appreciated and will be shared with our team. Please come back and visit us again soon here at Hawks Cay Resort.
3 out of 5
by A verified traveller

Posted 17-Aug-2017
It is my first time in a cold shower. I waited for so long yet it never turned warm while I was showering. I had to call the front desk close to 7 am to check on it. I think that's the last thing one has to worry about while showering.
Comment from Hotel Management
22-Aug-2017 by HotelMgmt, Hotel Management
We want every guest who stays with us to have the best vacation possible. While we are glad that our team addressed your concern, we do sincerely apologize, and understand that this was not a very pleasant way to begin your morning. Thank you for your comment. We hope to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Jul-2017
Great place for families with children all ages. Service and food are excellent but price $$$$ great location at the entrance of Ducky Key
Comment from Hotel Management
21-Jul-2017 by HotelMgmt, Hotel Management
We love to hear that that our guests had such a great time! Thank you for sharing your vacation with us, and we do hope to see you back again soon at the Hawks Cay Resort.
5 out of 5
Recommended
for Everyone
by A verified traveller from arizona

The location is perfect

Posted 18-Jul-2017
Hotel lagoon is nice, pools and restaurants are nice. Ava with housekeeping was wonderful. Great hotel just a little pricey on food and drinks. Would recommend bringing your own cup and grab stuff on the way down. Overall great location and hotel
Comment from Hotel Management
19-Jul-2017 by HotelMgmt, Hotel Management
Thanks so much for your great review, and we will be sure to let Ava know what a wonderful job she did! We want our guests to be as comfortable as possible, so when you visit next time please don’t hesitate to bring any extras that you think you might need. Hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Maine

My family loves this place!

Posted 16-Jul-2017
Friendly staff, safe and clean hotel and pool areas. What a great, family friendly adventure!!! We will certainly return.
Comment from Hotel Management
18-Jul-2017 by HotelMgmt, Hotel Management
Thank you! Having fun is always our goal, and we are pleased to know that you and your family enjoyed so much of what we have to offer here at the Hawks Cay Resort. With something for everyone, we are sure that you will find even more to do the next time that you visit.
4 out of 5
Recommended
for Everyone
by A verified traveller from Columbia, Mo

Nice place to take children

Posted 13-Jul-2017
My husband and I stayed at this hotel for the first time. It is a very nice hotel. We are older and didn't realize there would be so many children and families. It would be perfect for our kids to take our grandchildren because of all of the fun activities they have planned each day. We were very happy that they had an adults only pool and bar as well. I was surprised that you couldn't hear the noise from the large family pool area. I would recommend this for anyone. Very nice place.
Comment from Hotel Management
15-Jul-2017 by HotelMgmt, Hotel Management
Thank you! That’s lovely to hear! At Hawks Cay Resort we want everyone to feel welcome, and we try our very best to reflect that in the variety of areas and activities that we offer to our guests. From adventure camps to a kids night out, I am sure your grandchildren would love to visit!