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Reviews of Sure Hotel by Best Western Mannheim City


Reviews

7.6

Good

Rating 10 - Excellent. 69 out of 330 reviews" "
Rating 8 - Good. 145 out of 330 reviews" "
Rating 6 - Okay. 78 out of 330 reviews" "
Rating 4 - Poor. 26 out of 330 reviews" "
Rating 2 - Terrible. 12 out of 330 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Francisco Javier

Stayed 3 nights in Nov 2023
Response from Your Sure Hotel by Best Western Mannheim City Team on 8 Nov 2023
Dear Francisco Javier,Thank you for taking the time to review your stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Your Sure Hotel by Best Western Mannheim City Team

8/10 Good

Bouhas

Stayed 1 night in Oct 2023
Response from Your Sure Hotel by Best Western Mannheim City Team on 29 Oct 2023
Dear Guest,We really appreciate your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Your Sure Hotel by Best Western Mannheim City Team

8/10 Good

Gertrude

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Your Sure Hotel by Best Western Mannheim City Team on 16 Oct 2023
Dear Feliza,Thank you for this positive review of your recent stay at Sure Hotel by Best Western Mannheim City.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon.Kind regards,Your Sure Hotel by Best Western Mannheim City Team

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ihr Best Western Hotel Mannheim City Team on 18 Sept 2023
Lieber Gast, wir bedanken uns für Ihren Aufenthalt im Best Western Hotel Mannheim City und dafür, dass Sie sich die Zeit genommen haben, diesen so positiv zu bewerten. Wir geben das große Lob gerne an das gesamte Team weiter. Es freut uns sehr, dass Ihnen unser Haus positiv in Erinnerung geblieben ist und wir hoffen sehr auf ein Wiedersehen. Mit freundlichen Grüßen

10/10 Excellent

Frank

Stayed 4 nights in Sep 2023
Response from Ihr Best Western Hotel Mannheim City Team on 18 Sept 2023
Lieber Gast, wir bedanken uns für Ihren Aufenthalt im Best Western Hotel Mannheim City und dafür, dass Sie sich die Zeit genommen haben, diesen so positiv zu bewerten. Wir geben das große Lob gerne an das gesamte Team weiter. Es freut uns sehr, dass Ihnen unser Haus positiv in Erinnerung geblieben ist und wir hoffen sehr auf ein Wiedersehen. Mit freundlichen Grüßen

2/10 Terrible

E. J. C.

Stayed 1 night in Sep 2023
Response from Your Best Western Hotel Mannheim City Team on 5 Sept 2023
Dear Guest,Thank you for taking the time to review your stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope we can welcome you back in the future.Kind regards,Your Best Western Hotel Mannheim City Team

6/10 Okay

Nikhil

Travelled with family and small children
Liked: Cleanliness, staff & service
No AC was tough. Very hot at night. And then the guests (Students) kept making noise.
Stayed 1 night in Aug 2023
Response from Manager on 25 Aug 2023
Dear Nikhil, Thank you for your review of your recent stay.We are glad to hear that you found our rooms to be clean and our service to be satisfactory. Our housekeeping team works diligently to maintain high standards of cleanliness throughout the hotel.We apologize for the discomfort you experienced due to the heat in your room. We do have rooms with air conditioning, please do let us know at the time if the temperature of your room is not ideal for you and we will do our best to find you a more suitable room. Furthermore, we do have extra fans available upon request. Additionally, we are sorry to hear about the noise disturbances caused by other guests. In the future, please do not hesitate to inform our front desk staff, who are available 24/7, so that we can address the issue promptly.We do hope that you will return for an improved experience in the future.Kind regards,Your Best Western Hotel Mannheim City Team

10/10 Excellent

Herbert

Stayed 2 nights in Aug 2023
Response from Manager on 25 Aug 2023
Dear Herbert,Thank you for this kind review.We are pleased that we were able to meet your expectations.We look forward to seeing you again in the future.Best wishes,Your Best Western Hotel Mannheim City Team

8/10 Good

Islwyn

Stayed 3 nights in Jul 2023
Response from Your Best Western Hotel Mannheim City Team on 29 Jul 2023
Dear Islwyn,Thank you for this high rating.We are pleased that we were able to meet your expectations.We all look forward to the pleasure of welcoming you back soon.Our kindest regards,Your Best Western Hotel Mannheim City Team

10/10 Excellent

Morten

Stayed 3 nights in Jul 2023
Response from Your Best Western Hotel Mannheim City Team on 24 Jul 2023
Dear Morten,Thank you for this kind review.We are pleased that we were able to meet your expectations.We look forward to seeing you again.Kind regards,Your Best Western Hotel Mannheim City Team

6/10 Okay

Sissi

Stayed 1 night in Jul 2023
Response from Manager on 24 Jul 2023
Dear Sissi,Thank you for taking the time to share your experience at our hotel.Unfortunately, it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to have the opportunity to welcome you back. Kind regards,

10/10 Excellent

Paul

Stayed 1 night in Jul 2023
Response from Ihr Best Western Hotel Mannheim City Team on 10 Sept 2023
Lieber Gast, wir bedanken uns für Ihren Aufenthalt im Best Western Hotel Mannheim City und dafür, dass Sie sich die Zeit genommen haben, diesen so positiv zu bewerten. Wir geben das große Lob gerne an das gesamte Team weiter. Es freut uns sehr, dass Ihnen unser Haus positiv in Erinnerung geblieben ist und wir hoffen sehr auf ein Wiedersehen. Mit freundlichen Grüßen

10/10 Excellent

Piero

Stayed 2 nights in Jun 2023
Response from Manager on 2 Jul 2023
Dear Piero,Thank you for this kind review.We are pleased that we were able to meet your expectations.We hope to welcome you back soon.Best wishes,

8/10 Good

Marinus

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from Your Best Western Hotel Mannheim City Team on 24 Jun 2023
Dear Marinus,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We hope to have the occasion to welcome you back.Best wishes,Your Best Western Hotel Mannheim City Team

10/10 Excellent

Edmond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the patio door that stayed open,patio chair,the niceckettle for teas and coffee.the staff very nice and helpful.very quiet.
Stayed 3 nights in Jun 2023
Response from Your Best Western Hotel Mannheim City Team on 7 Jun 2023
Dear Edmond,Thank you for such a positive review of your stay.We are delighted to hear that you enjoyed the patio door, patio chair, and the tea and coffee facilities in your room. Our aim is to provide a comfortable and convenient stay for our guests, and we are glad that these features contributed to your satisfaction. It's also great to know that our team made a positive impression on you with their friendliness and helpfulness.We appreciate your feedback on the quietness of our hotel, as we understand the importance of a peaceful environment for a good night's sleep. Our rooms at the backside of the hotel are indeed quieter, and we are happy that you had a restful stay.We look forward to welcoming you again soon, Best regards,Your Best Western Hotel Mannheim City Team

10/10 Excellent

Andrea

Stayed 2 nights in May 2023
Response from Manager on 3 Jun 2023
Dear Andrea,Thank you for this positive review of your recent stay at Best Western Hotel Mannheim City.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon. Best wishes,

8/10 Good

Stevie

Stayed 7 nights in May 2023
Response from Manager on 17 Jun 2023
Dear Stevie,Thank you for this kind review.We are pleased that we were able to meet your expectations.We look forward to seeing you on your next visit to our hotel. Best wishes,

8/10 Good

Anne-Charlotte

Stayed 3 nights in May 2023
Response from Your Best Western Hotel Mannheim City Team on 27 May 2023
Dear Anne-Charlotte,Thank you for this positive review of your recent stay at Best Western Hotel Mannheim City.We are pleased to know that you had an excellent stay with us.We look forward to welcoming you back on a future occasion. Best wishes,Your Best Western Hotel Mannheim City Team

8/10 Good

patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location within the city Quietness of the area
Stayed 8 nights in Apr 2023
Response from Your Best Western Hotel Mannheim City Team on 13 Apr 2023
Dear Patrick,Thank you for sharing this review of your time at our hotel.We appreciate your highlight of our prime location, and that it helped you make the most of your stay.We look forward to a return visit from you in the future.Best wishes,Your Best Western Hotel Mannheim City Team

8/10 Good

Jose

Travelled with partner
Liked: Staff & service
The rooms are small but they do the job. It is easy to get on and off the Highway
Stayed 2 nights in Feb 2023
Response from Marija Knezovic on 20 Feb 2023
Dear Jose,thank you very much for your rating. We will be glad to welcome you again.Kind regards

8/10 Good

Frederik

Stayed 1 night in Jul 2022
Response from Ihr Best Western Hotel Mannheim City Team on 25 Aug 2022
Lieber Gast, wir bedanken uns für Ihren Aufenthalt im Best Western Hotel Mannheim City und dafür, dass Sie sich die Zeit genommen haben, diesen zu bewerten. Es freut uns sehr, dass Ihnen unser Haus positiv in Erinnerung geblieben ist und wir hoffen sehr auf ein Wiedersehen. Mit freundlichen Grüßen

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Room was good condition and clean, no fridge but we did have tea/coffee and complimentary water in the room on arrival which was nice. Beds are very comfy. Hotel is in a great location with easy access to shops/restaurants nearby and tram transport nearby
Stayed 3 nights in Jun 2022
Response from Sven Beek on 22 Jun 2022
Dear Katie, thanks allot for your outstanding review. We love to hear that you enjoy your stay. Thanks allot.

10/10 Excellent

John P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was dropping my daughter off at the University of Mannheim and it was a wonderful quiet location
Stayed 7 nights in Feb 2022
Response from Best Western Hotel Mannheim City on 15 Feb 2022
Dear Guest, Thank you very much for taking the time to describe your impressions regarding your stay at Best Western Hotel Mannheim City. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with the entire team and hope to welcome you back soon. Best regards, Your team at Best Western Hotel Mannheim City

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2021
Response from Marija Knezovic on 5 Oct 2021
Lieber Gast, vielen Dank Ihre gute Bewertung, das freut uns. Besuchen Sie usn bald wieder Herzliche Grüße

4/10 Poor

george

Travelled with family
Stayed 4 nights in Sep 2020
Response from Sven Beek on 1 Oct 2020
Vielen Dank für Ihre Bewertung.

10/10 Excellent

Frede

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ihr Best Western Hotel Mannheim City Team on 6 Mar 2020
Lieber Gast, wir bedanken uns für Ihren Aufenthalt im Best Western Hotel Mannheim City und dafür, dass Sie sich die Zeit genommen haben, diesen so positiv zu bewerten. Wir geben das große Lob gerne an das gesamte Team weiter. Es freut uns sehr, dass Ihnen unser Haus positiv in Erinnerung geblieben ist und wir hoffen sehr auf ein Wiedersehen. Mit freundlichen Grüßen

10/10 Excellent

Derrian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Marija Knezovic on 29 Nov 2019
Sehr geehrter Herr Derrian, vielen dank für Ihre tolle Bewertung. Wir freuen uns Sie wieder bei uns begrüßen zu können. Herzliche Grüße Marija Knezovic

2/10 Terrible

MURALI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience
Stayed 3 nights in Sep 2019
Response from Sven Beek on 14 Sept 2019
Thanks allot for your review. Please excuse that we were not able to fit your expectations.

8/10 Good

Zuzana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Alisa on 1 Aug 2019
Liebe Zuzana, vielen Dank für deine Bewertung. Liebe Grüße aus Mannheim Alisa Schütz Front Office Team

4/10 Poor

Patrick

Stayed 3 nights in Jul 2019

4/10 Poor

Gianpietro

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Expecting a bit more from a Best Western
Good location (near to the centre) and good breakfast. The hotel itself is quite old and need a refurbishment. The day I arrived there the elevator was broken so averyone had to use stairs (up tothe 5th floor), the day after still broken no intervention done. No air conditioning: there was a particularly warm night so had to leave windows open and could not sleep too much because noise on the street till 1.30 a.m.
Stayed 1 night in Jun 2019
Response from Alisa on 28 Jun 2019
Dear Gianpietro, Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Alisa Schütz Front Office Team

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 7 nights in May 2019
Response from Alisa on 17 May 2019
Dear Guest, thank you for your rating. Kind regards Alisa Schütz Front Office Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Easy to find. Near public transit.
Stayed 2 nights in Oct 2018
Response from Sven Beek on 14 May 2019
Thanks allot for your review. Please visit us again soon.

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Staudt on 13 Jun 2019
Sehr geerhter Ivan, vielen Dank für Ihre Bewertung. Freundliche Grüße Linda Staudt & Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location 5min walk to centre and comfortable nights sleep
Stayed 2 nights in Apr 2019
Response from Alisa on 11 Apr 2019
Dear Guest, thank you very much for your positive rating! Alisa Schütz Front Office Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel near to city centre
The hotel is located near to major museums and in convenient walking distance from Paradeplatz in the city centre. The walk from the main train station is a bit far. The room was well equipped with water, coffee and tea supplies. Staff was friendly.
Stayed 2 nights in Mar 2019
Response from Sven Beek on 14 Mar 2019
Dear guest, thanks allot for your reply and your comments. please visit us again in the Future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Decent hotel
We were visiting friends in the city - we were only needing the hotel to stay in. The hotel is pleasant enough but not as good as other best westerns we have stayed in. We couldn’t get the safe to work and there was no maintenance over the weekend we were staying there. The staff were friendly and the room comfortable enough for a few nights stay.
Stayed 3 nights in Feb 2019
Response from Sven Beek on 11 Feb 2019
Dear guest, sorry for the problems with the Safe. Glad to see that the rest fits your expectations. Please visit us again soon

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The WiFi was terrible you would have to keep logging onto the WiFi or it would quit working and I didn’t know that I would not have WiFi the last night I was there The staff was very friendly and very helpful They took care of our needs
Stayed 8 nights in Dec 2018
Response from Sven beek on 22 Dec 2018
Thanks allot for your review

6/10 Okay

Verified traveller

Disliked: Cleanliness
I stayed for 2 nights and my room was never cleaned and when I asked why not I told them I left room at noon and her reply was the housekeeper is not available at that time which is very strange also the attitude of the girl working in morning shift not friendly at all unfortunately
Stayed 2 nights in Dec 2018
Response from Marija Knwzovic & Team on 25 Dec 2018
Dear guest, thank you for sharing your experiences in our house. The rooms are cleaned daily unless a guest has the please do not disturb card hanging, then we are not allowed to enter the room. When the maids are done then they go regardless of the time. Fresh towels you can always get at the front desk. We hope that this experience has not left a negative impression and we are looking forward to welcoming you again. We wish you a Merry Christmas and a happy New Year

8/10 Good

Eric

Liked: Staff & service, room comfort
Good, basic hotel in downtown Mannheim
Good, basic hotel located conveniently in downtown Mannheim. Room was comfortable and breakfast was good. It is not very close to Mannheim Train station, but still walkable - just under 2km.
Stayed 1 night in Nov 2018
Response from Sven Beek on 13 Nov 2018
Dear Eric, thanks allot for your Review and good remarks. Happy to see that you enjoyed your stay. Please visit us again.

8/10 Good

Verified traveller

Disliked: Staff & service
Stayed 4 nights in Oct 2018
Response from Marija Knezovic on 29 Oct 2018
Dear guest, thank you very much for your Review. We are glad to welcome you again. Kind regards

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Sven Beek on 10 Oct 2018
Thanks allot for your review

8/10 Good

JohnDoe, Planet Earth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it is a good deal, and I would recommend to stay here if you are on budget. However, you need to understand what you are paying for. 1. Hotel staff do not respond to questions through Expedia. Instead write to them through the BW website if you need. 2. Check-in time is 15:00. As I arrived early morning, I waited until around 12:00 before a room was available. It was not a problem as I had a nice morning walk around the city center which is about 10 min walk from the hotel 3. They have an underground parking garage for EUR10 a day which is a good deal (unlimited entries and exits). However, the entrance and parking spaces are tight (as in most places in Europe). 4. My room was small, but clean and nice. I've got a kitchenette (was offered at check-in). There were a stove, refrigerator, plates and cutlery, cups and glasses, a kettle, tea and sugar, all are complimentary. 5. There is a laundry room in the basement which you can use for a small fee; they also can sell detergent for you. An iron and ironing board are available on request free of charge. 6. The mattress and linen are of very good quality, and that is a big plus; pillows are not good. 7. The service is daily, including weekends, so put out the not to disturb sign if you need a quite morning. 8. Breakfast is extra for EUR15. There are numerous cafes within a walking distance, so you have plenty of a choice. 9. The bathroom was somewhat small, but it was clean and the water pressure was good.
Stayed 10 nights in Aug 2018
Response from Sven Beek on 11 Sept 2018
Thanks allot for your Review a the really nice comments. We are happy to see thta you enjoyed your stay very much. Please visit us again soon.

4/10 Poor

stephen

Liked: Cleanliness
Bad internet
The internet was so bad, I could not make calls over my VOIP. The internet code was supposed to last for 2 weeks, I needed a new one every 24 hours.
Stayed 6 nights in Jul 2018
Response from Sven Beek on 3 Aug 2018
Sorry for that Problem with the wifi. We have offered a new System. We hope to install that soon.

8/10 Good

Ahmad Husni bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lift service is not so good, long waiting.. no idea whether it is functioning or not or someone is using..
Response from Marija Knezovic on 7 Apr 2018
Dear Mr Husni, thank you very much for your time and your Rating. We have one lift and 5 floor and it is often in using. Many regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018
Response from Marija Knezovic on 11 Apr 2018
Lieber Gast, vielen Dank für Ihre Bewertung. Viele Grüße und bis zum nächsten Mal

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Improvement needed
We were disappointed in that the elevator was broken, as was a lamp in our room; the internet was extremely weak so as to be of little value. The hotel staff did their best to make us comfortable, but being older, we found the stairs troublesome. Our room was also smaller than we were led to expect. The staff did try to make us comfortable including carrying our luggage to our room.
Stayed 2 nights in Jan 2018
Response from Sven Beek on 2 Feb 2018
Dear guest sorry for the problems with the elevator. We are very said about the problems you hat with the staircaise. Thanks for your good Comments to our staff.

8/10 Good

Anne, Wales

Liked: Cleanliness, staff & service, room comfort
Nice hotel, close to centre
Friendly staff, comfortable room. Internet connection although free so should'nt complain, could be better. Great choice at breakfast, hot and cold buffet.
Stayed 5 nights in Dec 2017
Response from Sven Beek on 15 Dec 2017
Dear Anne, thanks allot for your review and the nick Feedback. We are happy to see that you enjoyed your stay. Please visit us again.

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2017
Lieber Edgar, vielen Dank für 4 Sterne. Herzliche Grüße aus Mannheim Ihre Isabel Lagatie & Team