Title: ZEN Home Beacon Makati Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # ZEN Home Beacon Makati Hotel with an outdoor pool, near Fort Bonifacio ![Outdoor pool](https://images.trvl-media.com/lodging/22000000/21510000/21507000/21506971/86de4b82.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior detail](https://images.trvl-media.com/lodging/22000000/21510000/21507000/21506971/8ddac3ac.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Gym](https://images.trvl-media.com/lodging/22000000/21510000/21507000/21506971/01b9df68.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/22000000/21510000/21507000/21506971/5bc09c58.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway](https://images.trvl-media.com/lodging/22000000/21510000/21507000/21506971/7f9af5bd.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies ZEN Home Beacon Makati creates a calm urban escape near Fort Bonifacio. Guests cool off in the outdoor pool, work out in the well-equipped gym, or relax in the garden. WiFi keeps everyone connected, while the 24-hour front desk staff provides assistance whenever needed. 8.0 Very good ## Popular amenities - Gym - Kitchen - Pool - 24/7 front desk - Air conditioning - Free WiFi ## Room options ### Check availability for these dates # Tonight [Sept 28 - Sept 29](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-28&endDate=2025-09-29&selected=21506971&PinnedHotelID=21506971&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-28&endDate=2025-09-29&selected=21506971&PinnedHotelID=21506971&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 29 - Sept 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=21506971&PinnedHotelID=21506971&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=21506971&PinnedHotelID=21506971&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=21506971&PinnedHotelID=21506971&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=21506971&PinnedHotelID=21506971&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=21506971&PinnedHotelID=21506971&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=21506971&PinnedHotelID=21506971&HadPinnedHotel=true®ionId=-1&adults=2) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FManila-Hotels-ZEN-Home-Beacon-Makati.h21506971.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FManila-Hotels-ZEN-Home-Beacon-Makati.h21506971.Hotel-Information) ## About the area Makati Central Business District, a neighbourhood in Makati, is home to ZEN Home Beacon Makati. SM Mall of Asia and Venice Grand Canal Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Manila Bay and Rizal Park. Don't miss out on a visit to Manila Ocean Park. [Visit our Makati travel guide](https://www.expedia.co.uk/Makati.dx9733) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C14.55175%2C121.01406&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=SdzbHIxVCDJQeu-PUt7fHyBLqro=) Located in The Beacon Makati, Don Chino, Roces Ave. corner Arnaiz Ave., Legazpi, Makati, 1223 ### What's nearby - Greenbelt Shopping Mall - 8 min walk - 0.5 miles - Fort Bonifacio - 3 min drive - 2.4 miles - Newport World Resorts - 4 min drive - 3.3 miles - City of Dreams Manila - 5 min drive - 3.3 miles - SM Mall of Asia - 5 min drive - 2.5 miles ### Getting around - Manila Pasay Road Station - 5 min walk - Magallanes Station - 19 min walk - Manila (MNL-Ninoy Aquino Intl.) - 21 min drive ### Restaurants - ‪Starbucks - ‬1 min walk - ‪Jollibee - ‬3 min walk - ‪Brioso Coffee - ‬2 min walk - ‪Aida's Chicken - ‬3 min walk - ‪Kenshin Japanese Izakaya Restaurant - ‬1 min walk ## About this property ### ZEN Home Beacon Makati Hotel near Fort Bonifacio Located close to Newport World Resorts and City of Dreams Manila, ZEN Home Beacon Makati provides a garden and a gym. Stay connected with free in-room WiFi. You'll also find perks such as: - An outdoor pool - A lift, luggage storage and a 24-hour front desk - Smoke-free property and a TV in reception Room features All guest rooms at ZEN Home Beacon Makati offer comforts, such as air conditioning, in addition to More conveniences in all rooms include: - Bathrooms with showers - Flat-screen TVs with cable channels - Kitchenettes, fridges and microwaves ## Similar properties ![Miscellaneous](https://images.trvl-media.com/lodging/52000000/51160000/51156900/51156863/3df5d62d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Suites Manila at Acqua Mandaluyong - Pool - Spa - Pet-friendly - Parking included 8.6 Excellent 77 reviews £65 includes taxes & fees 13 Oct - 14 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=51156863&PinnedHotelID=51156863&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/34000000/33670000/33663200/33663122/6dda917e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Henry's Newport Newport City - Pool - Pet-friendly - Free WiFi - Restaurant 8.2 Very good 403 reviews £23 includes taxes & fees 29 Sept - 30 Sept [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=33663122&PinnedHotelID=33663122&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/6000000/5420000/5410200/5410110/cd53ade5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Crimson Hotel Filinvest City Manila Alabang - Pool - Spa - Kids pool - Parking included 8.4 Very good 1,001 reviews £58 includes taxes & fees 29 Sept - 30 Sept [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=5410110&PinnedHotelID=5410110&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 8:00 AM to 7:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/102000000/101750000/101748200/101748131/bd41de73.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ibis Styles Manila Araneta City Cubao - Pool - Kids pool - Parking included - Free WiFi 9.4 Exceptional 309 reviews £35 includes taxes & fees 29 Oct - 30 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=101748131&PinnedHotelID=101748131&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 7:00 AM to 10:00 PM, free pool cabanas, pool loungers](https://images.trvl-media.com/lodging/40000000/39460000/39450100/39450089/5513d66f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Coro Hotel Makati Downtown - Pool - Spa - Pet-friendly - Kids pool 8.6 Excellent 453 reviews £41 includes taxes & fees 11 Oct - 12 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=39450089&PinnedHotelID=39450089&HadPinnedHotel=true®ionId=-1&adults=2) ![6 restaurants, breakfast, dinner served; Japanese cuisine ](https://images.trvl-media.com/lodging/10000000/9800000/9796900/9796870/6e62cafc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City of Dreams - Nobu Hotel Manila Tambo - Pool - Spa - Free WiFi - Restaurant 9.0 Wonderful 1,002 reviews £110 includes taxes & fees 30 Sept - 1 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-30&endDate=2025-10-01&selected=9796870&PinnedHotelID=9796870&HadPinnedHotel=true®ionId=-1&adults=2) ![2 bars/lounges, rooftop bar](https://images.trvl-media.com/lodging/6000000/5090000/5083000/5082977/ddd1300a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Acacia Hotel Manila Alabang - Pool - Spa - Kids pool - Free WiFi 8.4 Very good 690 reviews £101 includes taxes & fees 29 Sept - 30 Sept [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=5082977&PinnedHotelID=5082977&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/4000000/3520000/3516000/3515925/02cedf4b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Microtel by Wyndham Mall of Asia Mall of Asia Complex - Pool - Parking included - Free WiFi - Restaurant 8.6 Excellent 1,011 reviews £96 includes taxes & fees 1 Oct - 2 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-01&endDate=2025-10-02&selected=3515925&PinnedHotelID=3515925&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/4000000/3160000/3157700/3157687/a0688138.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Legend Villas Barangka Ilaya - Pool - Hot tub - Parking included - Free WiFi 8.2 Very good 120 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=3157687&PinnedHotelID=3157687&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Street parking available ### Things to do - Gym - Outdoor pool - TV in common areas ### Family friendly - In-room kitchenette - In-room microwave - In-room refrigerator - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - No housekeeping service ### Outdoors - Garden ### Accessibility - Lift ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Electric kettle - Kitchenette - Microwave - Refrigerator ### More - Air conditioning ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Early check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Renovations and closures The following facilities are closed on Monday: - Outdoor pool ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cash Breakage deposit: PHP 2000.00 per stay We have included all charges provided to us by the property. ### Optional extras - Facilities fee: PHP 100 per person, per day and includes use of: fitness facilities The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 6 AM to 10 PM Only registered guests are allowed in the guestrooms ### Property is also known as ZEN Home Beacon Makati Hotel ZEN Home Beacon Hotel ZEN Home Beacon ZEN Home Beacon Makati Hotel ZEN Home Beacon Makati Makati ZEN Home Beacon Makati Hotel Makati ## Frequently asked questions ### Does ZEN Home Beacon Makati have a pool? > Yes, this property has an outdoor pool. Pool access is from 6 AM to 10 PM. ### Is ZEN Home Beacon Makati pet-friendly? > No, pets are not allowed at this property. ### How much is parking at ZEN Home Beacon Makati? > This hotel doesn't offer parking. ### What time is check-in at ZEN Home Beacon Makati? > Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available. ### What time is check-out at ZEN Home Beacon Makati? > Checkout is at noon. ### Where is ZEN Home Beacon Makati located? > Located in Makati Central Business District, this hotel is within 3 mi (5 km) of Fort Bonifacio, Manila Bay and Newport World Resorts. City of Dreams Manila and SM Mall of Asia are also within 9 mi (15 km). Manila Pasay Road Station is only a 5-minute walk and Magallanes Station is 19 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## ZEN Home Beacon Makati Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 26 8 - Good 35 6 - Okay 6 4 - Poor 6 2 - Terrible 4 ### 8.2/10 Cleanliness ### 8.0/10 Staff & service ### 6.0/10 Amenities ### 7.8/10 Property conditions & facilities ### 8/10 Good #### Verified traveller 19 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice Everything was ok except for the long walk to the lobby, maybe because it is still under construction? From tower 3, you have to pass tower 2 to get to tower 1, it’s ok I am still capable to walk that far but what about those who cannot? ##### Verified traveller Stayed 4 nights in Jan 2018 ### 8/10 Good #### Verified traveller 9 Mar 2020 ##### Verified traveller Stayed 2 nights in Mar 2020 ### 10/10 Excellent #### Jillian 16 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great service Lean was a great host. The place was clean and a great place to stay for a short trip. It was an excellent price, as well. ##### Jillian Stayed 1 night in Feb 2020 ### 8/10 Good #### Nina 1 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect place in Manila Fantastic place for very cheap price. Our contact Chris was extremely nice and helpful. ##### Nina Stayed 1 night in Dec 2019 ### 6/10 Okay #### Freddy 2 Dec 2019 Liked: Cleanliness Disliked: Property conditions & facilities #### OK Stay The "hotel" is part of big residential building and is not a stand alone hotel, we didn't realize that when we booked. It took a while to get checked in because the front desk had to call the attendant. The toliet seat was broken and the walls had several marks/scratches so we made sure to let the attendant know that it wasn't us because they require 2000 peso deposit in cash. Overall the room was spacious and clean, under the sink and mold/mildew smell where the trashcan is located. The wifi quit working in the morning and the attendant insisted on ordering me a grab car. I told him to make sure the driver had change for 1000 pesos because that is all I had. When I arrived at the airport, the driver told me she had no change and was trying to extort me out of money, it was a mess. ##### Freddy Stayed 1 night in Nov 2019 ### 4/10 Poor #### Verified traveller 7 Nov 2019 Disliked: Staff & service, property conditions & facilities #### Anders als erwartet. Schlechter als erhofft. Das Hotel ist kaum zu finden da es kein Schild oder Wegweiser zum Hotel gibt. Es befindet sich in einem von 3 Hochhäusern die alle drei den selben Namen tragen und in dem auch andere Zimmer die sonst vermietet werden sind. Die am Eingang stehenden securitys hatten ebenfalls keine Ahnung davon. Es gibt keine Rezeption und bei der Abreise muss man im Zimmer warten bis jemand kommt um das Zimmer "abzunehmen". Ebenfalls wird bei Anreise eine Kaution in bar verlangt obwohl das gesamte Zimmer schon bezahlt wurde. Die Klimaanlage war höllisch laut und direkt über dem Bett montiert. Die Klimaanlage auszuschalten und das Fenster zu öffnen ist keine Option wegen der Hitze und dem Strassenlärm. Eine Zimmerreinigung kostet pro Tag 500php extra! Das Zimmer verfügte über eine kleine Kochnische mit Kühlschrank und Wasserkocher. Das Zimmer war halbwegs sauber aber nichts besonderes. Der Pool wird nicht vom "Hotel" verwaltet sondern vom Gebäudemanagement und es kann sein das einem der Zugang verwehrt wird. Da das Hotel auf den Bildern mit dem Pool wirbt war das besonders enttäuschend. Alles in allem würde ich es nicht mehr buchen dafür gibt es in Manila bessere und vorallem richtige Hotels. ##### Verified traveller Stayed 2 nights in Nov 2019 ### 8/10 Good #### Verified traveller 14 Sept 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Like it will use again just suggestion need night table ##### Verified traveller Stayed 5 nights in Aug 2019 ### 8/10 Good #### Patrick 20 Aug 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pretty good. Everything was pretty good. The pool was great. My only complaints are the loose toilet seat, where I had to tighten the nuts underneath, the broken toilet seat cover, no toiletry shelf above the sink, the pillows were lumpy & too thin for us, & a very limited array of cable channels on TV. Other than that, it was pretty good. We would choose to stay there again. ##### Patrick Stayed 7 nights in Aug 2019 ### 8/10 Good #### Verified traveller 10 Aug 2019 Liked: Staff & service, property conditions & facilities, room comfort #### Change your towels This time was in 27f and it's much cleaner and doesn't smell bad. However, the towels are still very filthy. ##### Verified traveller Stayed 1 night in Jul 2019 ### 4/10 Poor #### Milan 10 Aug 2019 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities #### Needs improvement Having stayed in beacon many times before, this time I stayed for 6 nights and my room wasn't cleaned once. As usual, towels are always dirty. Please fix bad smells in some rooms, yes there's air freshener but, that smells like fennel in public stay. ##### Milan Stayed 7 nights in Aug 2019 ### 4/10 Poor #### Verified traveller 11 Jun 2019 Disliked: Property conditions & facilities I made a complaint 6 months ago about the bathroom fan not working, shower door handle missing, bathroom sink shelf leaning forward, cockroavhes under the sink, less than 1 roll of toilet paper, and having to constantly unplug and replug the cable box to make it work. Obviously, they ignored my complaints of Room 4102 because everything was the same as it was 6 months ago. ##### Verified traveller Stayed 3 nights in Jun 2019 ### 2/10 Terrible #### Verified traveller 2 May 2019 Disliked: Staff & service, amenities It took too long time until the check-in. When I check out , they said nothing about the deposit. After I came back from other country, I went ##### Verified traveller Stayed 2 nights in Apr 2019 ### 8/10 Good #### Gary 16 Apr 2019 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### Shower cable is broken ##### Gary Stayed 5 nights in Mar 2019 ### 8/10 Good #### Gary 16 Apr 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Gary Stayed 5 nights in Feb 2019 ### 10/10 Excellent #### Gary 16 Apr 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A Nice New Room ##### Gary Stayed 5 nights in Mar 2019 ### 10/10 Excellent #### Carlo 6 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place in safe place Great building in safe place ##### Carlo Stayed 1 night in Feb 2019 ### 10/10 Excellent #### Antti 11 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Antti Stayed 1 night in Feb 2019 ### 8/10 Good #### Tdao 7 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 短期滞在ならOKでした。 業務出張で３泊４日の滞在でした。 私は以前、同地区マカティで他のホテルに１年以上滞在しておりましたが、 短期滞在で有れば、部屋の狭さは我慢できます。ちなみに、シャンプー・ボディーソープは装備されていません。また、トイレットペーパーの補充・シーツ交換・室内清掃はこちらからお願いしないと行ってくれません。あと、気になる点は、シャワールームからの悪臭と４台あるエレベータの稼働の悪さでした。 ##### Tdao Stayed 3 nights in Jan 2019 ### 10/10 Excellent #### Verified traveller 27 Jan 2019 Liked: Property conditions & facilities, room comfort ##### Verified traveller Stayed 6 nights in Jan 2019 ### 10/10 Excellent #### Roger 16 Jan 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Exceptional value, location and service I’m writing to commend you on the great service, price and quality of the room that I had at the Beacon Hotel from Dec 28-30, 2018. There were a couple of minor issues namely two lights were burnt out and the faucet on the bathroom sink needed tightening. I contacted Zyra. She did an exceptional job getting the work done in a timely manner. In addition, she checked me in and did an exception job there as well. I loved the condo and will try to rent there again if its available when I come. I’d also recommend you promote Zyra as soon as possible. I’m in the real estate business in the US and she has exceptional skills. ##### Roger Stayed 2 nights in Dec 2018 ### 4/10 Poor #### Jose Ramon 15 Jan 2019 Disliked: Staff & service, room comfort #### Cero organización por parte del personal Tras reservar a través de Hotels.com recibimos un correo del hotel solicitando que le enviáramos la copia de los pasaportes para que nos hicieran un pase personalizado. Nunca nos dieron tal pase y tuvimos que enviarle por whatsapp de nuevo la información. Al llegar solo había una toalla para dos personas. No había ni toalla de manos en el baño ni artículos de aseo personal tal y como anuncian al reservar la habitación. Tuvimos que pedirlas y estar pendientes de que vinieran a traerlas. Al llegar, se suponía que nos iban a acompañar a la habitación pero no pudieron porque tenían otro cliente esperando. La zona está bien, rodeada de restaurantes y cerca de locales para tomar algo. ##### Jose Ramon Stayed 1 night in Jan 2019 ### 6/10 Okay #### Verified traveller 15 Jan 2019 Liked: Staff & service ##### Verified traveller Stayed 3 nights in Jan 2019 ### 8/10 Good #### Martijn 6 Jan 2019 Liked: Cleanliness, property conditions & facilities ##### Martijn Stayed 1 night in Dec 2018 ### 2/10 Terrible #### Verified traveller 5 Jan 2019 ##### Verified traveller Stayed 5 nights in Dec 2018 ### 8/10 Good #### Verified traveller 26 Dec 2018 Liked: Cleanliness, room comfort Zen’s online staff was great... 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