Title: Swagman Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Swagman Hotel Hotel with a full-service spa, 4-minute walk to Rizal Park ![Front of property](https://images.trvl-media.com/lodging/4000000/3910000/3902900/3902822/c69f428c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property amenity](https://images.trvl-media.com/lodging/4000000/3910000/3902900/3902822/ce31b32b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity](https://images.trvl-media.com/lodging/4000000/3910000/3902900/3902822/5df3e46e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/4000000/3910000/3902900/3902822/d9e22ba4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/4000000/3910000/3902900/3902822/62128b0c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Rizal Park and Manila Ocean Park, Swagman Hotel offers a haven with a coffee shop/cafe, bar, and international cuisine at Outback Cafe. Treat yourself to a massage at the onsite spa or stay connected with free WiFi in public areas; luggage storage is also available for your convenience. 5.4 ## Popular amenities - Bar - Free airport shuttle - Spa - Breakfast available - Room service - Housekeeping ## Room options ### Check availability for these dates Tonight [Oct 31 - Nov 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=3902822&PinnedHotelID=3902822&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=3902822&PinnedHotelID=3902822&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 1 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=3902822&PinnedHotelID=3902822&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=3902822&PinnedHotelID=3902822&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=3902822&PinnedHotelID=3902822&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=3902822&PinnedHotelID=3902822&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=3902822&PinnedHotelID=3902822&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=3902822&PinnedHotelID=3902822&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ### Standard Room ### Highlights Air conditioning TV Private bathroom Daily housekeeping Desk - 205 sq ft - Sleeps 3 - 1 Double Bed OR 2 Single Beds ### Deluxe Room ### Highlights Air conditioning TV Private bathroom Daily housekeeping Desk - 344 sq ft - Sleeps 3 - 1 Double Bed OR 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FManila-Hotels-Swagman-Hotel.h3902822.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FManila-Hotels-Swagman-Hotel.h3902822.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C14.57841%2C120.97884&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=6BFq_9JvDyF4RoTMPgqdX9mKWik=) 411 A Flores Street, Ermita, Manila, 1000 #### What's nearby - U.S. Embassy - 2 min walk - 0.1 miles - Rizal Park - 3 min walk - 0.2 miles - Robinson's Place - 5 min walk - 0.3 miles - Philippine General Hospital - 8 min walk - 0.5 miles - Manila Ocean Park - 8 min walk - 0.5 miles #### Getting around - Manila Paco Station - 3 min drive - United Nations LRT Station - 10 min walk - Manila (MNL-Ninoy Aquino Intl.) - 25 min drive #### Restaurants - ‪McDonald's - ‬3 min walk - ‪Zus Coffee - ‬4 min walk - ‪Starbucks - ‬1 min walk - ‪Emerald Garden - ‬3 min walk - ‪Chowking - ‬2 min walk ## About this property ### Swagman Hotel Hotel near Manila Ocean Park A short walk from U.S. Embassy, Swagman Hotel provides free airport pick-up, a coffee shop/cafe and a bar. Treat yourself to a massage at the on-site spa. The on-site international cuisine restaurant, Outback Cafe, offers breakfast, lunch and dinner. In addition to a business centre, guests can connect to free WiFi in public areas. Other perks include: - Buffet breakfast (surcharge), a 24-hour front desk and massage treatment rooms - Free newspapers, concierge services and luggage storage - A front desk safe and tour/ticket information Room features All guest rooms at Swagman Hotel have comforts, such as air conditioning. More conveniences in all rooms include: - Bathrooms with showers and free toiletries - TVs with cable channels - Daily housekeeping and desks ## Similar properties ![Outdoor dining](https://images.trvl-media.com/lodging/96000000/95490000/95483600/95483556/5e63e905.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Excelsior Hotel Las Pinas - Pool - Spa - Kids pool - Parking included 8.8 Excellent 37 reviews £65 includes taxes & fees 12 Nov - 13 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=95483556&PinnedHotelID=95483556&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/7000000/6080000/6078000/6077984/42112d01.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kabayan Hotel Pasay - Free WiFi - Restaurant - Air conditioning - Breakfast available 7.6 Good 1,022 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=6077984&PinnedHotelID=6077984&HadPinnedHotel=true®ionId=-1&adults=2) ![Malaga Superior | 1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/4000000/3880000/3872900/3872805/be0eae1f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Picasso Boutique Serviced Residences Makati Central Business District - 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Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - 24-hour free airport pick-up shuttle on request ### Food and drink - Daily buffet breakfast available 6 AM to 10 AM for a fee: PHP 300 for adults and PHP 150 for children - A bar/lounge - A coffee shop/cafe - A restaurant ### Restaurants on site - Outback Cafe - Swagman VIP ### Things to do - Full-service spa ### Family friendly - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Free newspapers in lobby - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business centre ### Full-service spa - Massage - Spa open daily - Spa treatment rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Wheelchair-accessible path of travel ### More - Designated smoking areas ## Room amenities ### Bedroom - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Limited room service ### More - Air conditioning - Desk ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for PHP 1000.0 per day. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately PHP 300 for adults and from PHP 150 for children - Rollaway bed fee: PHP 1000.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Manila Swagman Hotel Swagman Hotel Swagman Hotel Manila Swagman Manila Swagman Manila Hotel Manila Swagman Rpl Hotel Swagman Rpl Manila Swagman Hotel Hotel Swagman Hotel Manila Swagman Hotel Hotel Manila ## Frequently asked questions ### Is Swagman Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Swagman Hotel? > This hotel doesn't offer parking. ### What time is check-in at Swagman Hotel? > Check-in start time: 2 PM; check-in end time: midnight. ### What time is check-out at Swagman Hotel? > Checkout is at noon. ### Does Swagman Hotel provide a shuttle to the airport? > Yes, there's a free shuttle from the airport to the hotel that runs on request. ### Where is Swagman Hotel located? > Located in Ermita, this spa hotel is within a 5-minute walk of Rizal Park and U.S. Embassy. Manila Ocean Park and Manila Bay are also within 1 mile (2 km). United Nations LRT Station is 10 minutes by foot and Pedro Gil LRT Station is 19 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Swagman Hotel Reviews 5.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 5.4 Cleanliness ### 5.6 Location ### 6.6 Staff & service ### 4.8 Property conditions & facilities 10 - Excellent 4 8 - Good 10 6 - Okay 15 4 - Poor 21 2 - Terrible 10 ### 6/10 Okay #### Jimmie, USA 7 Nov 2018 Liked: Staff & service Disliked: Property conditions & facilities, room comfort Staff are nice and helpful. The air conditioner wasn't strong enough so they brought me a fan which they did promptly. The room didn't have towels, which I found out after I took a shower. The staff in general are very nice and I feel like it's a solid hotel but they need to double check things like towels and so forth. ##### Jimmie Stayed 1 night in Nov 2018 ### 4/10 Poor #### Toshiyuki 6 Nov 2018 Disliked: Property conditions & facilities, room comfort 以前は冷蔵庫やテーブル椅子などがあり、友達などと楽しく部屋で過ごせたからです。なぜ、スワグマンホテルなのか、アンヘレス行きのオンリーワンバスとエアーポート送迎があるからです。 ##### Toshiyuki Stayed 1 night in Nov 2018 ### 2/10 Terrible #### Michael 4 Nov 2018 Disliked: Cleanliness, property conditions & facilities, room comfort #### Poor Old hotel very poorly maintain, in the rooms are very poorly kept air conditioning doesn’t work well if the hot at all ##### Michael Stayed 2 nights in Nov 2018 ### 8/10 Good #### Brandon 4 Nov 2018 Liked: Staff & service The service was great, however there were gnats everywhere in the room upon arrival. ##### Brandon Stayed 2 nights in Nov 2018 ### 4/10 Poor #### Verified traveller 17 Sept 2018 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Very tired rooms Tired room, small toilet from children’s kindergarten, hard to use Difficult shower process to get water flowing ##### Verified traveller Stayed 3 nights in Sep 2018 ### 8/10 Good #### Edward W 14 Sept 2018 Liked: Cleanliness, staff & service, room comfort #### Good airport pick up Has improved...but need little more improvment in rooms ##### Edward W Stayed 1 night in Sep 2018 ### 8/10 Good #### Bob, Manila 6 Sept 2018 Liked: Cleanliness, room comfort This is a good budget hotel centrally located with a great staff. ##### Bob Stayed 1 night in Sep 2018 ### 2/10 Terrible #### Mark 5 Sept 2018 #### Stranded We flew into Manila Airport at 03.15am. Prior to our arrival i had emailed the hotel our arrival time to avail ourselves of their airport transfer service. I received a reply confirming a representative will meet us at Bay 14 and bring us to the hotel. We rang the hotel about 4am only to be told that the hotel does not pick up in early morning! We told them of their email confirming pick up and said we are waiting as arranged previously. The girl said ok. Further call was made at 05.30am to hotel. The girl said " we thought you will get a taxi". We said "No we are still waiting as arranged". We rang again at 6am to be told the driver has been here twice already. This was not true. We had been waiting here all the time. About 6.30am the driver came to collect us. He claimed not to have been told of our booking or calls we had made. Clearly a bad breakdown in communication at hotel reception and between reception and the driver. It was not a good start to the day. ##### Mark Stayed 1 night in Sep 2018 ### 8/10 Good #### Bob, Guam 12 Aug 2018 Liked: Cleanliness, staff & service, room comfort This is a nice Budget Hotel in the heart of Manila. Near Robinsons Mall and the US Embassy.. ##### Bob Stayed 2 nights in Aug 2018 ### 2/10 Terrible #### Peter 2 Aug 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Please don't say here this is the worst hotel ihave ever stayed in i have been to the Philipenes 17 time's and This Is by far the worst hotel i have ever stayed in ##### Peter Stayed 1 night in Jul 2018 ### 8/10 Good #### stephen 29 Jun 2018 Liked: Staff & service, property conditions & facilities, room comfort New upgrades are very good, ##### stephen Stayed 2 nights in Jun 2018 ### 4/10 Poor #### masanori 24 May 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 再度利用したいと思はない。 部屋はせまい、冷蔵庫はない、wi-fiはつながらない、歯ブラシ、石鹸はない、 ##### masanori Stayed 1 night in May 2018 ### 6/10 Okay #### Rodolfo 14 Apr 2018 Liked: Staff & service Disliked: Room comfort The room was good but I can smell that somebody smokes in the room and the air condition doesn’t work very well it wasn’t get cold enough so it’s not really comfortable and while we are resting at night there’s a slamming doors wake us up and wondering what’s happening. ##### Rodolfo ### 2/10 Terrible #### Verified traveller 4 Apr 2018 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort Toliet backed up, lights not working, hotel seemed old, run down. ##### Verified traveller Stayed 2 nights in Apr 2018 ### 6/10 Okay #### oking, katy , tx. 18 Mar 2018 Liked: Staff & service #### interview hotel location was the purpose of our stay and the comfort room was a bit disappointing ##### oking Stayed 3 nights in Mar 2018 ### 8/10 Good #### HIROAKI 17 Feb 2018 Liked: Staff & service #### 宿泊料金が安ければ利用をお勧め 部屋が狭いが、一人旅なので問題ない。 一階がレストランなので夕方頃にはお客で賑わう。 ステーキをミィデアムで注文したのに強ウェルダンがきた。焼き方も肉の見栄え味もが冴えない。添えてあった野菜は新鮮でおいしかったが。今回 ホテルの料金が安かったので利用に割安感があったが通常の値段なら近くのred planet hotel が快適なはずだ。 ##### HIROAKI Stayed 2 nights in Feb 2018 ### 4/10 Poor #### Gary, Melbourne 21 Jan 2018 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Tired old place !!! The Swagman now part of Oriental Hotel Group has undergone some renovations in the Dining Area which are nice , the Staff are fantastic given what they are working with . The Rooms are inexpensive by Manila prices generally and it Shows ,,,Old Dark Dingy rooms with mouldy roofs and leaky plumbing , noisy old Aircon and soiled linen . The CR in Our Room was tiny, suitable only for Children . I have stayed here many times over the Years as a one night stopover , the free Airport transfers are handy and reliable for the weary traveler and their Fly the Bus Service too Angeles and Subic is reliable and on time ,,,,The Lift has not worked for ages or is always out of Service when I'm there, so you need to use the Service elevator which is not designed for 2 persons and accompanying luggage !!! Travellers tend too stay one night and move on . It is quite often Full for the Simple reasons everyone can handle a Single night,, and In My opinion it's because of this that they see no need too Renovate the rooms . Disappointing best describes the Hotel !!! ##### Gary Stayed 1 night in Jan 2018 ### 4/10 Poor #### El Supremo 13 Jan 2018 Disliked: Cleanliness, property conditions & facilities, room comfort #### frequent visitor This old hotel should be converted to a warehouse (bodega). Poor service, minature toliets, unreliable transportation, roach infested, noisy, dangerous neighborhood. The hotel encourages bums, unmetered taxis and hustlers to loiter around the front entrance praying on customers. Needs improvment - Now... ##### El Supremo Stayed 2 nights in Jan 2018 ### 4/10 Poor #### passer votre chemin, France 5 Jan 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### juste pour une nuit ! ! chambre sale et vieux mobiliers dommage car la réception et le restaurant est très bien. ##### passer votre chemin Stayed 1 night in Jan 2018 ### 4/10 Poor #### Verified traveller 23 Nov 2017 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Stay Elsewhere! I stayed at Swagman on an overnight in Manila. Big mistake! The room was so dirty old and run down. Cable was out, only 2 stations that were barely watchable. Shower was confusing because it was next to the toilet without a curtain separating the two. So when you shower, you have a wet toilet. My hotels.com reservation said "in room safe" and "mini refridge". There were neither in my room. The room was also crawling with roaches. There were so many, I stopped killing them. Thankfully I was only there one night. I would've paid for a room elsewhere otherwise. The only reason I gave a hesitant 2 stars were the staff were really friendly. Never staying there again. ![](https://a.travel-assets.com/ugc/hotel-reviews/s1093-pd58e4c20-d016-11e7-b6cb-1eb89250cf09-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Nov 2017 ### 2/10 Terrible #### Luis, Tempe, Arizona 13 Nov 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stay away This place does not provide the advertised amenities, nor what would be considered basic for that matter. The Best Western around the corner is a true hotel for the same price. The website claims that there are safes in the room. There are no safes. The deluxe room was barely big enough for the queen sized bed, there was no closet, there were no drawers, only one sink faucet worked, and I had no working shower. I prepaid three nights. My flight was scheduled to arrive around midnight, so I tried to contact the hotel for three weeks in vain to arrange for a late arrival, and to arrange a ride from the airport on their free shuttle. The contact phone number went unanswered, emails sent to the contact email were returned as undeliverable. With the help of two customer service agents at Expedia I was finally able to arrange for my late arrival and airport pickup as I was departing LAX. I traveled over 20 hours to get here, and when I finally arrived at the hotel at about 1:30 AM, I couldn't even take a shower. I slept as best I could until 8:00 AM, at which time I walked to the other hotels in the area, and found the Best Western. My booked reservations at Swagman were not refundable, so I forfeited the cost of two nights of my prepaid reservations, checked out, booked at the Best Western, and enjoyed my stay in Manila before moving on to my final destination. ##### Luis Stayed 3 nights in Nov 2017 ### 4/10 Poor #### Jeffrey 2 Jul 2017 Disliked: Staff & service, room comfort #### One of the worst in Manila One of the worst hotels that I have ever stayed at while in Manila. Had to change rooms 5 times in order to get one where 1. Toilet worked 2. WiFi worked 3. Aircon worked 4. Shower worked. Supposedly has an Outback Restaurant and airport transfer service. They DO have an Outback menu, but most of the items were "Out of stock". The airport transfer is only at fixed times during daytime hours and is of no use for early/late departures. Management allows "Ladies of the Evening" to sit at outdoor terrace tables, so as a single guy you have to run that gauntlet every time you go in/out. ##### Jeffrey Stayed 2 nights in Apr 2017 ### 4/10 Poor #### mercy 15 May 2017 Disliked: Cleanliness, property conditions & facilities, room comfort #### Bad dirty room- linens was very dirty also In the first 3 days it was a nice room. Then we went to Butuan City for 2 days.When we returned for the last part of our trip we were given a bad dirty room and we had to switch rooms .Then the 2nd room was full of Cockroaches and we could not stay in the room, because the bugs really bother us. We just wasted our money, We told the front desk and she did not really pay attention or care about it. We went to the lobby area for a couple of hours to wait for transportation to the airport . ##### mercy ### 8/10 Good #### William 28 Mar 2017 Liked: Cleanliness, staff & service, room comfort #### Best buffet Was good enjoyed so much the breakfast buffet and the service was great. ##### William ### 8/10 Good #### Earl L 24 Mar 2017 Liked: Cleanliness, property conditions & facilities #### Was "Just Ok" Stayed there for my interview with the US Embassy. Room was small but Just Ok for the price. Service was just average and the food was good. Locality was great, it was just a short walk to the Embassy. ##### Earl L ## Expedia's Latest Trends ### Hotels > [City Garden Hotel Makati](https://www.expedia.co.uk/Manila-Hotels-City-Garden-Hotel-Makati.h1535594.Hotel-Information) > > [The Heritage Hotel Manila](https://www.expedia.co.uk/Manila-Hotels-The-Heritage-Hotel-Manila.h17999.Hotel-Information) > > [Katathani Phuket Beach Resort](https://www.expedia.co.uk/Phuket-Hotels-Katathani-Phuket-Beach-Resort.h1087505.Hotel-Information) > > [Red Hall Hotel](https://www.expedia.co.uk/Bury-Hotels-Red-Hall-Hotel.h5068734.Hotel-Information) > > [Seda BGC (Bonifacio Global City)](https://www.expedia.co.uk/Manila-Hotels-Seda-Bonifacio-Global-City.h5943256.Hotel-Information) > > [Wookey Hole Hotel](https://www.expedia.co.uk/Wells-Hotels-Wookey-Hole-Hotel.h4108609.Hotel-Information) > > [The Gramercy Residences Makati Manila](https://www.expedia.co.uk/Manila-Hotels-The-Gramercy-Residences-Makati-Manila.h84800570.Hotel-Information) > > [Shangri-La The Fort, Manila](https://www.expedia.co.uk/Manila-Hotels-Shangri-La-The-Fort.h13370590.Hotel-Information) > > [Hotels with Parking in Plymouth](https://www.expedia.co.uk/Plymouth-Hotels-Hotel-With-Parking.0-0-d2817-thotelwithparking.Travel-Guide-Filter-Hotels) > > [Antico Albergo del Sole al Pantheon](https://www.expedia.co.uk/Rome-Hotels-Antico-Albergo-Del-Sole-Al-Pantheon.h879940.Hotel-Information) > > [Conrad Manila](https://www.expedia.co.uk/Manila-Hotels-Conrad-Manila.h11980032.Hotel-Information) > > [Family-Friendly Hotels in Gran Canaria](https://www.expedia.co.uk/Gran-Canaria-Hotels-Family-Friendly-Hotel.0-0-d6047134-tFamilyFriendlyHotel.Travel-Guide-Filter-Hotels) > > [Hotels in Skelmersdale](https://www.expedia.co.uk/Skelmersdale-Hotels.d5686.Travel-Guide-Hotels) > > [Dusit Thani Manila](https://www.expedia.co.uk/Manila-Hotels-Dusit-Thani-Manila.h24407.Hotel-Information) > > [Sotogrande Neopolitan Hotel](https://www.expedia.co.uk/Manila-Hotels-Sotogrande-Neopolitan-Hotel.h45837642.Hotel-Information) > > [The Sphere Serviced Residences Managed by HII](https://www.expedia.co.uk/Manila-Hotels-The-Sphere-Serviced-Residences-Managed-By-HII.h32712749.Hotel-Information) > > [New World Makati Hotel](https://www.expedia.co.uk/Manila-Hotels-New-World-Makati-Hotel.h19898.Hotel-Information) > > [Edsa Shangri-La, Manila](https://www.expedia.co.uk/Manila-Hotels-Edsa-Shangri-La.h18171.Hotel-Information) > > [Best Western Hotel de Havelet](https://www.expedia.co.uk/St-Peter-Port-Hotels-Best-Western-Hotel-De-Havelet.h25905.Hotel-Information) > > [City Garden GRAND Hotel](https://www.expedia.co.uk/Manila-Hotels-City-Garden-GRAND-Hotel.h8413722.Hotel-Information) > > [Crowne Plaza Caparica Lisbon by IHG](https://www.expedia.co.uk/Almada-Hotels-Aldeia-Dos-Capuchos-Golf-Spa.h1688766.Hotel-Information) > > [Hotel 101 - Manila](https://www.expedia.co.uk/Manila-Hotels-Hotel-101-Manila.h13343622.Hotel-Information) ### Flights > [Flights from Lagos (LOS) to New York (JFK)](https://www.expedia.co.uk/lp/flights/los/jfk/lagos-to-new-york) ### Cars > [Enterprise Car Rentals In Worthing](https://www.expedia.co.uk/Enterprise-Car-Rentals-In-Worthing.d177868-c15.Car-Rental-Guide-Suppliers) ### Packages > [Newcastle-upon-Tyne Holidays](https://www.expedia.co.uk/Newcastle-Upon-Tyne.d6084526.Holidays-City-Breaks) > > [Chandni Chowk](https://www.expedia.co.uk/Chandni-Chowk-Old-Delhi.d6125305.Attraction) > > [Kota Kinabalu Holidays](https://www.expedia.co.uk/Kota-Kinabalu.d602.Holidays-City-Breaks) ### General > [Visit Nerja City Centre](https://www.expedia.co.uk/Nerja-Nerja-City-Centre.dx553248633937780749) > > [Visit Hollywood](https://www.expedia.co.uk/Los-Angeles-Hollywood.dx8365)