Lobby lounge

Reviews of Somerset Millennium Makati

Somerset Millennium Makati
No 104 Aguirre Street, Legaspi Village, Makati, Manila

Reviews

8.4

Very good

Rating 10 - Excellent. 208 out of 472 reviews" "
Rating 8 - Good. 165 out of 472 reviews" "
Rating 6 - Okay. 60 out of 472 reviews" "
Rating 4 - Poor. 28 out of 472 reviews" "
Rating 2 - Terrible. 11 out of 472 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

YUEN MEI

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not recommended. The entire premise is very old and the deco is shabby. The bathroom is moldy and bed flag/ cushion turns yellowish. There were very few options in the breakfast restaurant and the presentation of the buffet bar was just terrible. Ruined my holiday would not go again.
Stayed 2 nights in Mar 2024
Response from Patrick on 28 Mar 2024
Dear Yuen Mei,Warm greetings from Somerset Millennium Makati.We are very sorry to learn about not being able to meet your expectations and the experiences you had to endure during your stay with us. We care about your experience and we realize no words can change your feelings of disappointment, or the inconveniences you experienced. Your feedback is extremely valuable to us as it helps to improve our quality of service and facilities to better meet your needs. Our team is committed to delivering exceptional service and our team is more than delighted to take part in these changes.We do hope that this experience will not deter you from staying in any of our properties Locally and Globally, and for giving us the chance to serve you better in the future.Once again, thank you very much for your trust and time.Yours Sincerely,Patrick Tantuico/ OIC-Asst. Manager, Guest ServiceSomerset Millennium Makati

10/10 Excellent

Lilian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staffs were compassionate and friendly. A good place to stay while visiting the Philippines.
Stayed 1 night in Mar 2024
Response from Patrick on 23 Mar 2024
Dear Ms. Lilian,Mabuhay from Somerset Millennium Makati!We are very glad that you enjoyed the overall stay experience especially one of the key assets that deeply contribute to services provided, our Team Members.Rest assured that your heartwarming feedback will go out to the rest of our teams and it will be our thrust to continue on finding ways, innovations to be able to serve all of our Guests better.We hope to welcome you back here at Somerset Millennium to create an even more memorable experience with us.Thank you very much for your trust and time.Yours Sincerely,Patrick Tantuico/ OIC-Asst. Manager, Guest ServiceSomerset Millennium Makati

8/10 Good

Erving

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast is fantastic. Courteous personnel. Secure environment. Housekeeping can be spotty on certain days. Near the malls.
Stayed 5 nights in Feb 2024
Response from Patrick on 27 Feb 2024
Dear Erving,Mabuhay from Somerset Millennium Makati!Thank you very much for sharing with us your feedback.. Feedbacks such as this inspire us to push on in pursuing continuous improvement to be able to delight and serve our Guests better.We do hope to welcome you back in the future.Thank you very much for your trust and time.Yours Sincerely,Patrick Tantuico/OIC, Guest SERVICESomerset Millennium Makati

10/10 Excellent

Maria Rita Tanya Ledesma

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Patrick on 27 Feb 2024
Dear Maria Ledesma,Mabuhay from Somerset Millennium Makati!Thank you very much for providing us this Exemplary rating. A rating such as this would definitely inspire the team to strive more for continuous improvement and work harder to achieve customer satisfaction.We do hope to welcome you back here in the future as we are also very excited to share with you our new platforms that aim to elevate overall guest stay experience.Thank you for your trust and time,Yours Sincerely,Patrick Tantuico/ OIC, Guest ServiceSomerset Millennium Makati

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet, very close to Greenbelt Mall and nice dining. Staff very nice and excellent breakfast.
Stayed 4 nights in Feb 2024
Response from Lawrence Diego, Operations Manager on 19 Feb 2024
Hi, Jason.Mabuhay! Thank you for sharing your stay experience. We are delighted to know that we have met your expectations and you were well-cared for by our team. Once again, thank you. All of us here look forward to welcoming you back here at Your Oasis in the City, Somerset Millennium Makati!Kind Regards

6/10 Okay

Roan

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lawrence Diego, Operations Manager on 5 Feb 2024
Hi, Roan. Thank you for taking the time to rate your stay experience with us. We are looking forward to welcoming you back and hope we get a chance to improve your experience. Please feel free to reach out to us on your next stay. Looking forward.

10/10 Excellent

Victoria

Stayed 2 nights in Jan 2024
Response from Lawrence Diego, Operations Manager on 9 Jan 2024
Hi, Victoria. Thank you for giving us a perfect score. This means so much to us and rating like yours motivates us more to exceed further our guest stay experience.Looking forward to welcoming you back here at Somerset Millennium Makati!Regards,

10/10 Excellent

Mark Kevin

Liked: Cleanliness, property conditions & facilities
Amazing staff and very clean rooms! Breakfast included is sumptous! Will be back again!
Stayed 2 nights in Dec 2023
Response from Lawrence Diego, Operations Manager on 9 Jan 2024
Hi, Mark. Wow! It's such a delight hearing wonderful feedback from our guests. This will definitely be shared with the rest of the team as we further improve our guest service experience.We are all looking forward to welcoming you back here at Somerset Millennium Makati!Kind regards,

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was like a three minute walk to the mall where there was about three malls combined together, so that tells you how much food choices you have. we walk at night time and had no problems. We just joined the crowd that was walking already as far as the hotel the staff was very nice and the room was very nice too. We had got a one bedroom apartment hotel. We love the decor and the space. We will definitely be back in the Philippines, and will be staying here again.
Stayed 7 nights in Dec 2023
Response from Lawrence Diego, Operations Manager on 9 Jan 2024
Hi, Julie.Mabuhay! Thank you for taking the time to share your stay experience at Somerset Millennium Makati.It is very encouraging for us to know that you had delightful moments and felt safe during your stay. We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering great guest experiences.We can't wait to welcome you back!

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was everything expected and plus. The staff was very friendly and accommodating, the room was clean and maintained daily even at odd hours upon call. The location was between everything required, mall shopping and store. The kitchen provided the minimum required and was used to cook meals a few times on my stay. I oved the King size bed was a standard and not an extra cost. The bathroom was both a full shower and separate full tub. The free daily breakfast was a nice additive. Use of laundry facilities was a great option as well. ALL GREAT POINTS to come back again. OK here is the bad - Hot Water - some days we had only luke warm water and when we had hot water it took no less than 5 to 10 minutes to let the water run before it happened on my floor. Mind you I stayed on 18th floor so it would take some time I am sure to flow. Also they could possible add 2 6kilo washers and dyers to the laundry room 2 was not enough if the hotel has extended guests. But still not enough for me to decline my return. When I come back I will definitely return to Somerset Millenium and recommend anyone who visits to give them a try.
Stayed 11 nights in Dec 2023
Response from Lawrence Diego, Operations Manager on 1 Jan 2024
Hi, Erin.Thank you for taking the time to share about your stay experience.We are delighted to know that you have had happy moments with us. Feedback like yours gives us more motivation to better our guest service quality. We really appreciate your honest review and we will definitely look into your suggestions and recommendations. All of us here look forward to welcoming you back home here at Somerset Millennium Makati.

8/10 Good

Erin

Liked: Cleanliness, amenities, property conditions & facilities
The staff was fantastic - always courteous and polite to any request especially room cleaning later in the day. The room was GREAT for the price, The kitchen and dining area actually allowed me to cook a few meals as opposed to eating out. The kitchen is stocked with the basics that work just fine and a huge rice cooker. But if you need anything the Mall is only 2 blocks away. The bed was a standard King size and not a double or Queen which is not common in many hotels without having to pay extra - not even the Conrad. For me was an added bonus. The bathroom had a full-size bath and separate shower with huge flowing shower heads. I also liked the laundry options which was used - Time it right and you can get all your loads done - they could invest in maybe 2 more 6 kilo units and one more 3 kilo unit and dryer. OK one negative I have to share - Hot Water. It took a long time for hot water to flow into the higher floors, a few days we had no hot water and had to call Maintenace to see what the issue was. It was eventually fixed but could be a continued issue. Would I go back again - yes without a doubt. I felt safe and it was quiet, and many options are within walking distance and the room was basically like a small apartment at a very reasonable cost.
Stayed 1 night in Dec 2023
Response from Lawrence Diego, Operations Manager on 30 Dec 2023
Hi, Erin. Thank you for taking time to share your stay experience with us. We sincerely appreciate feedback like yours as it motivates us to further improve our guest experience quality. We have also noted your concern and our Engineering team will definitely look into it. We can't wait to welcoming you back home here at Somerset Millennium Makati.Sincerely,

10/10 Excellent

Irving

Stayed 3 nights in Dec 2023
Response from Lawrence Diego, Operations Manager on 31 Jan 2024
Hi, Irving.Mabuhay!Thank you for taking the time to share your stay experience.It is very encouraging for us to know that you are having happy moments while you are staying with us. We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.All of us here look forward to welcoming you back on your next trip to Somerset Millennium Makati.Kind Regards,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Somerset Millennium Makati was one of the most enjoyable hotels I have ever stayed. The service in all departments was extremely responsive and the most friendly of any hotel. They made me feel so welcome and appreciated. I will again stay there again and recommend it to others. Mike S. Port Orange, Florida USA
Stayed 10 nights in Dec 2023
Response from Lawrence Diego, Operations Manager on 19 Dec 2023
Hi, Mr. Shurilla.Thank you for giving time to share about your stay experience with us. Feedback like yours keeps us motivated and inspired to further enhance our guests' stay experience. It was indeed a delight meeting you and we look forward to welcoming you back here at your oasis in the city, your home away from home, Somerset Millennium Makati. Much regards,

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, room comfort
Great hotel, convenient & cutest service dog
Great hotel, centrally located and wonderful staff. I especially enjoyed meeting Vernie and Buddy, the K9. They greeted us daily and Buddy is a bomb sniffing dog so he kept us safe! He also super adorable and welcoming. In addition, it was walking distance from the Greenbelt mall and Sunday Market. Additionally, a lot of the tours will pick up from this hotel.
Stayed 5 nights in Nov 2023
Response from Patrick on 11 Dec 2023
Warm Greetings from Somerset Millennium Makati.We are very pleased to know that you had a wonderful stay with us. Feedbacks such as this inspire us to push on in pursuing continuous improvement to be able to delight and serve our Guests better.We do hope to welcome you back here in the future as we are also eager to share with you our current plans to elevate the overall Guest experience.Once again, thank you for your trust and time.Yours Sincerely,Patrick Tantuico/ OIC, Guest ServiceSomerset Millenium Makati

6/10 Okay

Clarissa

Travelled with partner
The staff, from front desk, security, cleaning, restaurant were truly warm, responsive, and welcoming. Occasionally, the restaurant manager looked unfriendly and dissatisfied (with his staff? or the diners?). The hotel (elevator, bathrooms, etc) are a bit worn for wear and could do with some fresh paint or equivalent. Sometimes one could clearly smell what could have been a combination of cleaning and insecticide chemicals. But based on price, I would guess all was within the norm, with the staff a real bonus
Stayed 28 nights in Nov 2023
Response from Patrick on 5 Dec 2023
Hello from Somerset Millennium Makati.Thank you so much for taking the time to write a review. We are very thrilled to know that you appreciated the overall stay experience and it will be our thrust to strive more for a quality stay experience. We take feedback very seriously as it is extremely important to us. It was really regrettable that we did not meet your expectation on the dining experience and as we take things seriously for improvement, your feedback will surely mark our notes as key aspects to look in to and improve for all of our guests. We hope to welcome you back in the near future so that you can experience the changes that we would love you to see. It would be our pleasure to see you again here.Meanwhile, should you require further assistance, please email us at this address. We will be glad to assist you. Thank you for your trust and time.Yours Sincerely,Patrick Tantuico/ OIC, Guest ServiceSomerset Millennium Makati

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities
No TV
Stayed 2 nights in Nov 2023
Response from Lawrence Diego, Operations Manager on 14 Dec 2023
Hi, Jason.Thank you for taking the time to share your feedback about your recent stay with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. Our cable provider experienced technical concern from their station.Rest assured, we will continue in our improvement efforts to provide excellent service and products to our guests. Once again, thank you for your valued feedback and we look forward to welcoming you back here at Somerset Millennium Makati.Kind regards,

10/10 Excellent

Alou

Liked: Cleanliness, amenities, property conditions & facilities
Allowed me to do early check in, friendly and very accommodating staff. Benjoe and Vernie on front door were both very friendly and helpful in meeting my needs. This is my 3rd stay at Somerset. Thank you for treating me like a valued client.
Stayed 4 nights in Nov 2023
Response from JC, Guest Service on 4 Dec 2023
Thank you for always making us part of your travel plan, Ms. Alou. We are delighted to hear that you enjoyed your stay and our service at the property.We look forward accommodating you again soon at the Somerset Millennium Makati.

10/10 Excellent

wen ying

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
staff was friendly and i was able to extend my check out . there's a lot of breakfast options.
Stayed 6 nights in Nov 2023
Response from Patrick on 14 Nov 2023
Hello from Somerset Millennium Makati.We are very glad that you enjoyed the overall stay experience.Rest assured that your heartwarming feedback will go out to the rest of our teams and it will be our thrust to continue on finding ways, innovations to be able to serve all of our Guests better.We hope to welcome you back here at Somerset Millennium to create an even more memorable experience with us.Thank you very much for your trust and time.Yours Sincerely,Patrick Tantuico/ OIC, Guest ServiceSomerset Millennium Makati

6/10 Okay

robert

Travelled with group
Stayed 1 night in Oct 2023
Response from Patrick on 12 Oct 2023
Hello from Somerset Millennium Makati.Thank you very much for taking the time and giving us this rating. We do hope that you enjoyed the overall experience.Rest assured that your feedback will go out to the rest of our teams and it will be our thrust to continue on finding ways, innovations to be able to serve all of our Guests better.We hope to welcome you back here at Somerset Millennium to create an even more memorable experience with us.Thank you very much for your trust and time.Yours Sincerely,Patrick TANTUICO/ OIC, Guest Services

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Patrick on 28 Sept 2023
Hello from Somerset Millennium Makati.We are very glad that you enjoyed the overall stay experience especially.Rest assured that your heartwarming feedback and rating will go out to the rest of our teams and it will be our thrust to continue on finding ways, innovations to be able to serve all of our Guests better.We hope to welcome you back here at Somerset Millennium to create an even more memorable experience with us.Thank you very much for your trust and time.Yours SincerelyPatrick TANTUICO/ OIC, Guest Services.

6/10 Okay

Benjamin, Sydney

Travelled with family
Great location, quiet, clean and spacious room, great breakfast, efficient staff. Had a comfortable stay.
Stayed 1 night in Sep 2023
Response from Patrick on 14 Sept 2023
Hello from Somerset Millennium Makati.Thank you for taking the time to share your experience at Somerset Millennium. We are thrilled to know that you had a delightful stay with us. Your kind words inspire us to always provide the best service to our guests.We hope that you will return soon to create an even more memorable experience with us.Once again, thank you for your trust and time.Yours Sincerely,Patrick TANTUICO/OIC, Guest ServicesSomerset Millennium Makati

8/10 Good

John, Sterrett

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was a great place for an overnight layover in Manila. The property is very convenient to shopping, dining, and is in a good area of the city. The breakfast was pretty good and there are several options for eating and coffee. The only issue with the property is the room smelled and felt damp upon arrival. The AC was restricted to 20* C but we sweated profusely during the night. This is a huge issue for me and I hope they are able to correct this issue.
Stayed 1 night in Sep 2023
Response from Patrick on 14 Sept 2023
Hello from Somerset Millennium Makati.We appreciate your time in getting connected back with us with your review. We are very happy that you enjoyed a big part of the stay experience whilst with us. Your appreciation means a lot to the team and we will certainly continue to further positive stay experiences. It was really regrettable that you had to endure the concern encountered on the air conditioning unit during your stay and as we take things seriously for improvement, your feedback will surely mark our notes to avoid recurrence for any future guests. We highly appreciate the opportunity you have given us with your feedback in order to improve and be able to serve all of our Guests better. We would love to welcome you back again here at Somerset Millennium Makati. Once again, thank you for your trust and time.Yours Sincerely,Patrick TANTUICO/OIC, Guest ServiceSomerset Millennium Makati

10/10 Excellent

Sidney

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This is a moderately priced hotel on a quiet street 5 min walk to Greenbelt Mall. The staff are lovely and helpful. The breakfasts are good value, especially if you go for the Asian meals -- avoid the bread and butter. Wifi works well and amenities in the bathroom are good quality. The beds are comfortable and the lighting is good for working. Hard to do better for the price.
Stayed 2 nights in Aug 2023
Response from Patrick on 14 Aug 2023
Hello from Somerset Millennium.Nothing makes our work more worthwhile than hearing such great responses from our guests! Comments such as these are a constant reminder of our team members' dedication in delighting and creating memorable experiences for our guests.We look forward to your next visit so as to provide you with an even more amazing stay here in Somerset Millennium Makati.Once again, Thank you for your trust and time.Yours Sincerely,Patrick TANTUICO/OIC, Guest ServicesSomerset Millennium Makati

2/10 Terrible

PATRICK

Stayed 2 nights in Aug 2023
Response from Patrick on 14 Sept 2023
Warm greetings from Somerset Millennium Makati.Thank you for taking time to review Somerset Millennium Makati. We are very sorry to learn that this would be your rating for us. We always value our guests who are keen in giving us their feedback, which helps us improve our services.Please be assured that the rating received is conveyed to the Team. We hope that this would not deter you from further experiencing what our property has to offer, and we look forward to your return.Thank you for your trust and time.Yours Sincerely,Patrick TANTUICO / OIC, Guest ServicesSomerset Millennium Makati

8/10 Good

Jennifer

Liked: Property conditions & facilities
Somerset is very close to amenities.
Stayed 13 nights in Jul 2023
Response from Patrick on 8 Aug 2023
Hello from Somerset Millennium.Thank you for the great review! We are very Happy to know that you enjoyed your overall stay experience with us.We continuously work to ensure we provide the best and most memorable experience to each and every guest and we are delighted to learn that this was reflected in your stay with us. Looking forward to welcoming you back and providing you with an even more memorable stay in the future!Once again, thank you for your trust and time.Yours Sincerely,Patrick TANTUICO/ OIC, Guest ServicesSomerset Millennium Makati

10/10 Excellent

Chuck

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and location my 2nd time staying will be my first choice when ever I'm in the Manila area
Stayed 3 nights in Jul 2023
Response from Pat on 3 Aug 2023
Hello from Somerset Millennium Makati!We are elated on hearing how we are able to make each stay a memorable one. Rest assured that your heartwarming feedback will go out to the rest of our teams.Looking forward to welcoming you back and providing with you an even more amazing experience in the future!Yours Sincerely,Patrick TANTUICO/ OIC, Guest ServicesSomerset Millennium Makati

10/10 Excellent

Ronald

Stayed 1 night in Jul 2023
Response from Pat on 3 Aug 2023
Nothing makes our work more worthwhile than hearing such great responses from our guests! Comments such as these are a constant reminder of our team members' dedication in delighting and creating memorable experiences for our guests.We look forward to your next visit so as to provide you with an even more amazing stay here in Somerset Millennium Makati.Thank you for your trust and time.Yours Sincerely,Patrick TANTUICO/OIC, Guest ServicesSomerset Millennium Makati

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very attentive to our every need. They made us feel special throughout our stay
Response from Anthony on 18 Jul 2023
Dear Edwin,Thank you for the great review! We are elated to know that you had a worth remembering vacation during your stay here in our hotel.We continuously work to ensure we provide the best and most memorable experience to each and every guest and we are delighted to learn that this was reflected in your last visit. Looking forward to welcoming you back and providing you with an even more memorable stay in the future!Thank you.Best regards,Anthony AtienzaAssistant Guest Service Manager

10/10 Excellent

Edwin

Liked: Amenities, property conditions & facilities
Close to the mall
Stayed 1 night in Jun 2023
Response from Anthony on 8 Jul 2023
Dear Edwin,Thank you for taking the time to share your experience at Somerset Millennium Makati. We are thrilled to know that you had a delightful stay with us. Your kind words inspire us to always provide the best service to our guests.I hope that you will return soon to create a more memorable experience.Thank you.Best regards,Anthony AtienzaAssistant Guest Service Manager

10/10 Excellent

Leilani

Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed staying at the Somerset Millennium and look forward to going back one day. It was relaxing, the one bedroom executive apartment exceeded my expectations and I had a great sleep every night!
Stayed 5 nights in Jun 2023
Response from Patrick TANTUICO / OIC, Guest Services on 26 Jun 2023
Thank you for the great review, Ms. Leilani! We are elated to know that you had a worth remembering vacation during your stay here in our hotel.We continuously work to ensure we provide the best and most memorable experience to each and every guest and we are delighted to learn that this was reflected in your last visit. We do hope that you visit us here again in Somerset Millennium Makati.Thank you again for your time and trust.Warm regards,

8/10 Good

Christopher, Pembroke

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean, had good breakfast options and was close to Greenbelt and other shopping facilities.
Stayed 2 nights in May 2023
Response from Anthony on 6 Jun 2023
Dear Christopher,Nothing makes our work more worthwhile than hearing such great responses from our guests! Comments such as these are a constant reminder of our team members' dedication in delighting and creating memorable experiences for our guests.We look forward to your next visit so as to provide you with an even more amazing stay here in Somerset Millennium Makati.Thank you.Best regards,Anthony AtienzaAssistant Guest Service Manager

10/10 Excellent

JAMES W

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay. Nice atmosphere and clean and nice.
Stayed 2 nights in Apr 2023
Response from Anthony on 20 Apr 2023
Dear James W,Nothing makes our work more worthwhile than hearing such great responses from our guests! Comments such as these are a constant reminder of our team members' dedication in delighting and creating memorable experiences for our guests.We look forward to your next visit so as to provide you with an even more amazing stay here in our hotel.Thank you.Best regards,Anthony AtienzaAssistant Guest Service Manager

2/10 Terrible

Mohammad

Stayed 2 nights in Apr 2023
Response from Anthony on 6 Jun 2023
Dear Mohammad,Thank you for sharing your review on our page. We believe that feedback, be it negative or positive, can serve as a learning experience for our team. On the other hand, we’d like to know more about what transpired whilst you are with us. We hope you can respond to it directly in order for us to review this matter further.Thank you.Best regards,Anthony AtienzaAssistant Guest Service Manager

10/10 Excellent

MARK LLOYD

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
My family stayed for 4 nights. Everything was great. Breakfast was awesome. Staff was excellent and friendly. They also let my pet stayed as other hotel won't let over 20lbs. There's a park nearby for pet and running. Thank you Sommerset!
Stayed 1 night in Apr 2023
Response from Anthony on 20 Apr 2023
Dear Mark Lloyd,Wow! Nothing makes us happier than hearing enthusiastic words such as these from our dear guests! We are elated on hearing how we were able to make your stay a memorable one.We're thrilled to hear that you found our services at par with your expectations. Our team members will surely be inspired to strive more for excellence with the feedback you just imparted.We look forward to welcoming you back and providing you an even more memorable experience in the future with your fur buddy.Thank you.Best regards,Anthony AtienzaAssistant Guest Service Manager

10/10 Excellent

Marilou

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I always stay in this hotel whenever I'm in town with my family. It's walking distance to a mall, restaurants, spa, etc. For me it's one of the best and reasonably priced hotels. It's newly renovated with a kitchen, dining and living area. They always upgraded me to a bigger room which is a plus. Breakfast buffet is also included with a choice from ala carte menu if you're not happy with the food choices. Staff are nice and courteous and always attentive to your needs. I will definitely come back!
Stayed 3 nights in Mar 2023
Response from Anthony on 7 Apr 2023
Dear Ms. Marilou,Wow! Nothing makes us happier than hearing enthusiastic words such as these from our dear guests. We are elated on hearing how we were able to make your stay a memorable one.We're happy to hear that you found our services at par with your expectations. Our team members will surely be inspired to strive more for excellence with the feedback you just imparted.We look forward to welcoming you back and providing you an even more memorable experience in the future!Thank you.Best regards,Anthony AtienzaAssistant Guest Service Manager

8/10 Good

Trenton

Business traveller
Liked: Cleanliness, room comfort
Comfortable stay and convenient location
Overall, I was happy with stay, but there were issues with check-in with a faulty card/card reader for the door on my room (last thing you need when arriving late evening) and then charged for the incorrect number of nights. Room was spacious and has everything needed. Wi-fi was patchy in some areas of the room. Breakfast was okay, but no cutting board for bread (loafs must be there for show) and the menu/fare is the same every day.. Would stay again.
Stayed 5 nights in Mar 2023
Response from Anthony on 31 Mar 2023
We appreciate your time in getting connected back with us with your review. We are very happy that you enjoyed the overall stay whilst with us. Your appreciation means a lot to the team and we will certainly continue to further positive stay experiences. It was really regrettable that key card did not work and billing flaw happened during your stay and as we take things seriously for improvement, your feedback will surely mark our notes to avoid recurrence for any future guests. We’d love to welcome you back again here at Somerset Millennium Makati. Anthony Atienza Assistant Guest Service Manager

4/10 Poor

Ronal

Stayed 5 nights in Mar 2023
Response from Anthony on 20 Apr 2023
Dear Ronal,Thank you for sharing your review on our page. We believe that feedback, be it negative or positive, can serve as a learning experience for our team. On the other hand, we’d like to know more about what transpired whilst you are with us. We hope you can respond to it directly in order for us to review this matter further.Thank you.Best regards,Anthony AtienzaAssistant Guest Service Manager

8/10 Good

Edwin

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Anthony on 26 Mar 2023
Thank you for taking the time to share your experience. We are thrilled to know that you had a delightful stay with us. Your kind ratings inspire us to always provide the best service to our guests.I hope that you will return soon to create a more memorable experience.Thank you.Best regards,Anthony AtienzaAssistant Guest Service Manager

2/10 Terrible

Leong hong

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Bloody came and bang on my door @9am on a Saturday for housekeeping.. the room ac sucks.. even you off the ac the AHU is still supplying cold air
Stayed 5 nights in Mar 2023
Response from Anthony on 22 Mar 2023
Thank you Mr. Hong for taking time to review. We are sorry to learn about your experience, and we sincerely apologize for it. We always value our guests who are keen in giving us their feedback, which helps us improve our services.Please be assured that your comments have been relayed to the relevant departments concerned. We hope that this would not deter you from further experiencing what our property has to offer, and we look forward to your return.Thank you.Best regards,Anthony AtienzaAssistant Guest Service Manager

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We keep coming back to this property for its exceptional customer service from all the staff and amazing spa (Paradasia). Look for Cecille,Josie and Gemma. They are the best!! Thank you!!!
Stayed 1 night in Mar 2023
Response from Anthony on 21 Mar 2023
Nothing makes our work more worthwhile than hearing such great responses from our guests! Comments such as these are a constant reminder of our team members' dedication in delighting and creating memorable experiences for our guests.We look forward to your next visit so as to provide you with an even more amazing stay here in Somerset Millennium Makati.Thank you.Best regards,Anthony AtienzaAssistant Guest Service Manager

10/10 Excellent

Melissa

Travelled with family
Liked: Amenities, property conditions & facilities
We keep coming back to this property for its exceptional customer service from all the staff and amazing spa (Paradasia). Look for Cecille,Josie and Gemma. They are the best!! Thank you!!!!
Stayed 1 night in Mar 2023
Response from Anthony on 21 Mar 2023
Nothing makes our work more worthwhile than hearing such great responses from our guests! Comments such as these are a constant reminder of our team members' dedication in delighting and creating memorable experiences for our guests.We look forward to your next visit so as to provide you with an even more amazing stay here in Somerset Millennium Makati.Thank you.Best regards,Anthony AtienzaAssistant Guest Service Manager

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We keep coming back to this property for its exceptional customer service from all the staff and amazing spa (Paradasia). Look for Cecille,Josie and Gemma. They are the best!! Thank you!!!
Stayed 1 night in Mar 2023
Response from Anthony on 21 Mar 2023
Nothing makes our work more worthwhile than hearing such great responses from our guests! Comments such as these are a constant reminder of our team members' dedication in delighting and creating memorable experiences for our guests.We look forward to your next visit so as to provide you with an even more amazing stay here in Somerset Millennium Makati.Thank you.Best regards,Anthony AtienzaAssistant Guest Service Manager

10/10 Excellent

Girish

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I spent five days there. The breakfast was excellent, and the staff were welcoming. The Greenbelt 5 mall is only a two-minute walk away, and the rooms are spotless. Since the hotel located on a quiet street, I frequently went for nighttime walks. Very recommended.
Stayed 5 nights in Mar 2023
Response from Anthony on 20 Mar 2023
Wow! Nothing makes us happier than hearing enthusiastic words such as these from our dear guests. We are elated on hearing how we were able to make your stay a memorable one.We're elated to hear that you found our services at par with your expectations. Our team members will surely be inspired to strive more for excellence with the feedback you just imparted.We look forward to welcoming you back and providing you an even more memorable experience in the future!Thank you.Best regards,Anthony AtienzaAssistant Guest Service Manager

10/10 Excellent

Julio, Brentwood

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Anthony on 20 Mar 2023
Nothing makes our work more worthwhile than hearing such great responses from our guests! Comments such as these are a constant reminder of our team members' dedication in delighting and creating memorable experiences for our guests.We look forward to your next visit so as to provide you with an even more amazing stay here.Thank you.Best regards,Anthony AtienzaAssistant Guest Service Manager

10/10 Excellent

Michael, Yuma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, comfortable, close to mall, friendly staff.
Stayed 1 night in Feb 2023
Response from Anthony on 21 Feb 2023
Wow! Nothing makes us happier than hearing enthusiastic words such as these from our dear guests, Michael! We are elated on hearing how we were able to make your stay a memorable one.We're happy to hear that you found our services at par with your expectations. Our team members will surely be inspired to strive more for excellence with the feedback you just imparted.We look forward to welcoming you back and providing you an even more memorable experience in the future!Thank you.Best regards,Anthony AtienzaAssistant Guest Service Manager

10/10 Excellent

Reymund, Livonia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is only a few minutes walk from Greenbelt malls and there are multiple, interesting restaurants within walking distance. Hotel service was outstanding for me and took care of my every needs.
Stayed 5 nights in Jan 2023
Response from Anthony on 6 Feb 2023
Wow! Nothing makes us happier than hearing enthusiastic words such as these from our dear guests, Reymund! We are elated on hearing how we were able to make your stay a memorable one.We're happy to hear that you found our services at par with your expectations. Our team members will surely be inspired to strive more for excellence with the feedback you just imparted.We look forward to welcoming you back and providing you an even more memorable experience in the future!Thank you.Best regards,Anthony AtienzaAssistant Guest Service Manager

10/10 Excellent

Simon Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to Greenbelt
Stayed 8 nights in Jan 2023
Response from Anthony on 1 Feb 2023
Dear Simon Paul,We are elated on hearing how we were able to make your stay a memorable one. Rest assured that your heartwarming feedback will go out to the rest of our teams.Looking forward to welcoming you back and providing with you an even more amazing experience in the future!Thank you.Best regards,Anthony AtienzaAssistant Guest Service Manager

8/10 Good

ELGIN HERO

Travelled with partner
Great location. Steps away from shopping malls, but still tucked away in a quiet neighborhood. Good breakfast! Friendly staff. A bit old building. Apartment is standard. Floor hallway can sometimes smell when other residents or guests are cooking indoors.
Response from Anthony on 1 Feb 2023
Dear Elgin Hero,Nothing makes our work more worthwhile than hearing such great responses from our guests! Comments such as these are a constant reminder of our team members' dedication in delighting and creating memorable experiences for our guests.We look forward to your next visit so as to provide you with an even more amazing stay here in Somerset Millennium Makati.Thank you.Best regards,Anthony AtienzaAssistant Guest Service Manager

10/10 Excellent

Manuela

Travelled with family
Liked: Cleanliness, room comfort
Highly Recommended
The facility was organized , clean and efficient. The unit we stayed in was beautiful, clean, comfortable and met my and my family’s expectations. The outer bed sheets in the master bedroom had notable stains on the full sheet as well as in the pillow cases on the right side. Otherwise, we are very satisfied with the facility and the unit. Love the friendliness, accommodating and efficient attitude of all the staff we encountered. This facility is highly recommended!
Stayed 1 night in Jan 2023
Response from Anthony on 17 Jan 2023
Wow! Nothing makes us happier than hearing enthusiastic words such as these from our dear guests, Manuela! We are elated on hearing how we were able to make your stay a memorable one.We're elated to hear that you found our services at par with your expectations. Our team members will surely be inspired to strive more for excellence with the feedback you just imparted.We look forward to welcoming you back and providing you an even more memorable experience in the future!Thank you.Best regards,Anthony AtienzaAssistant Guest Service Manager

10/10 Excellent

WF

Travelled with family
Liked: Cleanliness, room comfort
The hotel is good Very nice staff. Nice breakfast
Overall stay was amazing. Hotel is very nice, our room was excellent. Friendly and helpful staff. Will definitely come back and recommend to friends. It's a shame that we were not able to meet and tip the staff who helped us cleaned up the mess i made when i dropped something on the floor😢. Thank you so much guys😊
Stayed 1 night in Jan 2023
Response from Anthony on 8 Jan 2023
Dear WF,Thank you for the great review! We are elated to know that you had a worth remembering vacation during your stay here in our hotel.We continuously work to ensure we provide the best and most memorable experience to each and every guest and we are delighted to learn that this was reflected in your last visit. Looking forward to welcoming you back and providing you with an even more memorable stay in the future!Best regards,Anthony AtienzaAssistant Guest Service Manager